Position Description Position title

Manager Program Design and Advisory Services

Hours

1.0 FTE / 38 hours per week

Primary location

Melbourne

Reports to

General Manager Advisory

Salary Level & Agreement

Good Shepherd Network Enterprise Agreement 2014, Level 7 Good Shepherd Microfinance – Vision

Good Shepherd Microfinance is Australia's largest microfinance organisation. We offer a range of people-centred, affordable financial programs for people on low incomes at different financial stages of their lives. Vision

Fullness of life for all people, living in connected resilient communities.

Purpose

To enable economic wellbeing for people with low incomes, especially women and girls

Values

Human dignity, respect, social justice, audacity, compassion and reconciliation

Good Shepherd Microfinance operates from 11/350 Queens Street, Melbourne, with a national focus to coordinate, deliver and develop a range of programs including: No Interest Loan Scheme (NILS) StepUP low interest loan AddsUP Matched Savings Plan Good Money Community Finance stores Good Energy Good Insurance Good Shepherd Microfinance is part of the Good Shepherd Australia New Zealand network which was established by the Good Shepherd Sisters. We are an equal opportunity employer and we encourage applications from people from all communities and backgrounds. In 2013 we proudly launched our Reconciliation Action Plan. We recognise the value of all people and in 2015 we were recognised for our people management achieving Investors In People accreditation.

1

Position purpose – primary accountabilities Good Shepherd believes that it is the right of all to have access to safe, fair and affordable financial products. We work with key stakeholders including community providers, corporate partners and government who share this view, and are committed to financial inclusion. The Manager Program Design and Advisory Services is a specialist practitioner role that supports the General Manager Advisory, to provide sustainable intellectual and thought leadership, and evidence-based policy positioning for both for the Advisory team and the organisation. This includes providing evidence-based and client-centred advice to the programs delivered by Good Shepherd Microfinance (GSM), including best-practice program design, support and impact evaluation. In particular changes to economic mobility (as defined by the client) facilitated by GSM’s programs of work, and the broader social and economic impact of these activities, especially in relation to financial resilience, will be areas of focus. The role will also support the establishment of a sustainable advisory function within the organisation, liaising with key stakeholders within the industry, government, community and academia, to provide professional advisory services on a range of topics associated with financial inclusion, financial resilience and economic participation. The primary outputs for this role include robust, evidence-based advice to key internal and external stakeholders, high-quality advisory services, program management and project delivery as required, submissions and publications relating to areas of public policy interest, and proactive management of funding opportunities to expand GSM’s advisory capabilities and offerings. The role will also support Good Shepherd’s broader commitment to promote economic justice, and efforts to increase the reach and effectiveness of social justice advocacy, so as to: • • •

challenge systemic injustices raise community awareness and promote fairer access to essential goods and services.

Primary Focus Areas The Manager Program Design and Advisory Services role sits within the Advisory team, and has 3 primary areas of focus: 1. Evidence-based, client-centred and sustainable advisory services for key internal and external stakeholders, particularly best-practice program design, support and impact evaluation for programs delivered by GSM. 2. Establishing a sustainable advisory function, liaising with key stakeholders within industry, government, community and academia, to provide professional advisory services on a range of topics associated with financial inclusion, financial resilience and economic participation. 3. Driving the delivery of high-quality advisory, submissions, media and publications relating to areas of GSM’s public policy interest, including the proactive management of funding opportunities to expand GSM’s advisory capabilities and offerings.

2

Key responsibilities The Manager Program Design and Advisory Services is responsible for: 1. Evidence-based, client-centred and sustainable advisory services: best-practice advice relating to program design, support and impact evaluation, for key internal and external stakeholders, with a particular focus on programs delivered by GSM. proactive management of funding opportunities to expand GSM’s advisory capabilities and offerings. effective and efficient program/project management, to support the General Manager Advisory in providing sustainable intellectual and thought leadership, and evidencebased policy positioning. 2. Sustainable advisory services: establish a sustainable, professional advisory services on a range of topics associated with financial inclusion, financial resilience and economic participation. proactive stakeholder engagement and service delivery for key stakeholders within the industry, government, community and academia. robust advice and support for the General Manager Advisory, to promote GSM’s professional advisory offerings. 3. High quality publications and policy positioning: contribute to national and international understanding of financial inclusion, financial resilience and economic participation, through presentations, media, reports and publications (academic and non-academic). contribute to GSM’s reputation and financial sustainability, through high-quality professional advisory services The role is also expected to proactively engage and maintain relationships, manage operational and technical challenges with urgency and focus, manage relevant budgetary and resourcing requirements, ensure that services delivered are of superior quality, and promote an ethos of compassion, ethics and integrity throughout the value chain, consistent with Good Shepherd’s mission and values.

Role dimension Budget (direct)

N/A

Staff

N/A

Recruitment

N/A

Key stakeholders

All Executive and Program Managers Good Shepherd Provinces, especially GSANZ Key stakeholders across industry, government, community and academia Policymakers, think-tanks, intellectual and thought-leaders

3

Travel requirements This role is primarily based at Queen Street, travel to other locations is an expectation of the role.

Key Selection Criteria 1. Relevant tertiary qualifications, and demonstrated strong understanding of academic and non-academic frameworks relating to financial exclusion, financial resilience and economic participation. 2. Experience in providing high-quality, timely and client-centred professional advisory services to a range of stakeholders across multiple sectors. 3. Demonstrated capacity to deliver excellent written communications, high-quality content and publications (academic and non-academic). 4. Program design and management experience, including the development of theory of change, program outcome logic, proactive management of strategic and operational implementation issues collaboratively with multiple stakeholders within resource and time constraints. 5. Excellent verbal communication skills, and experience in presenting theoretical concepts to a wide range of non-academic audiences, and prepare content 6. Proven analytical skills, including demonstrated ability to translate theoretical, academic and/or policy frameworks into evidence-based advice, policy positioning and advocacy 7. Proven experience in developing collaborative partnerships and relationship management across multiple sectors 8. Demonstrated capacity to manage and develop staff 9. Relevant experience in community development, international development, microfinance or similar financial services delivery 10. The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance 11. Ability to travel as required

Additional Information Work Health and Safety (WHS): All employees are required to carry out their duties in a manner that does not adversely affect their own health and safety and that of others by reporting all incidents and injuries as well as cooperating with any measures introduced in the workplace to improve OH&S. Pre-existing injury: The person appointed to this position will be required to disclose any preexisting injuries or disease that might be affected by employment in this position. This will assist the organisation in providing a safe work environment for staff. Equal opportunity: Good Shepherd Microfinance is an equal opportunity employer. All staff have a responsibility to be familiar with and adhere to Good Shepherd Microfinance policies and procedures. Cultural competency Good Shepherd Microfinance is striving to become a culturally competent

4

organisation. All staff are expected to undergo regular cultural competence training as part of their professional development plans. Salary packaging is available to all ongoing and fixed term staff. Employment is subject to: A current Police Record Check Proof of residency, if not an Australian citizen Current valid drivers’ license

Further Information Applicants are encouraged to visit the Good Shepherd Microfinance websites www.goodshepherdmicrofinance.org.au

Applications Please send us: 1. A covering letter (1-2 pages) which explains your interest in the job and working with Good Shepherd Microfinance 2. A statement addressing the Key Selection Criteria. Only those candidates that complete the Key Selection Criteria will be considered. Under each of the criteria, identify your relevant skills, knowledge and experience. Use practical examples (max. 300 words per criteria) 3. A resume which includes: personal contact details including your daytime contact number qualifications, other education and training work history showing dates, employers, job titles, responsibilities community involvements and interests, if any contact details of three referees including at least one recent and direct supervisor and one other professional referee (We will only contact them with your approval) Please address applications to: Dr Vinita Godinho, General Manager Advisory Good Shepherd Microfinance Applications can be emailed to [email protected] by 9am Friday 8th April 2016.

5