Position Description To apply for this position, please provide an up to date resume, covering letter, and statement addressing the Key Selection Criteria in section 6 of this Position Description. Your application will not be shortlisted if you do not provide this information. For the closing date and recruitment email address, please refer to the advertisement on www.cehl.com.au.

1. POSITION IDENTIFICATION Position Title

Communications Coordinator

Team

Corporate

Location

Richmond, Victoria

Classification

SCHADS Level 5

Salary

From $60,000 per annum pro-rata (plus salary packaging options)

Employment Status

Permanent

Time Fraction

0.60

2. POSITION PURPOSE Undertake a range of expert communications duties to ensure CEHL communicates effectively with key stakeholders in order to achieve our vision and mission. This is a newly created role arising from ongoing organisational development and the increasing importance of communications excellence.

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3. ORGANISATIONAL DESCRIPTION CEHL exists to provide quality affordable housing to housing co-operatives. Our Vision is to be a successful promoter and facilitator of secure affordable co-operative housing; where there are real opportunities for member participation. Our Mission is to provide affordable, secure, well managed housing to people wishing to access co-operative housing. for member participation. Our Values are: Respect; Inclusivity; Independence; Accountability and Diversity. We adopt and promote the international Co-operative Principles of: Voluntary and open membership; democratic member control; member economic participation; autonomy and independence; education training and information; co-operation among co-operatives and concern for the community. CEHL is a not for profit company limited by guarantee. Its shareholders are 114 housing cooperatives located throughout Victoria. CEHL owns around 2,200 properties which are managed by the co-operatives. CEHL is governed by a Board which meets monthly, comprising 11 members being: Co-op Directors (5), Technical Directors (5) and the Managing Director. The organisational structure is comprised of 7 Teams: A Corporate Director leads the Financial Services; Human Resources and Compliance; and Administration Teams. A Program Director leads the Co-op Support and Development; Asset Management; Property Development and Acquisitions; and Housing Services Teams.

4. KEY RESPONSIBILITIES

Service Provided

In liaison with the Executive Team, develop and manage the communication strategies, plans, polices, and procedures for CEHL. Provide professional guidance to the Executive Team regarding strategies for communicating and engaging with CEHL’s stakeholders, and promoting CEHL’s activities, progress, and successes. Assist with the development and management of social media strategies and activities. Advising and assisting with the development, implementation and provision of surveys. Provide a high quality media relations and public relations service, including preparing and coordinating media releases and briefings, annual reports, communication programs and other related activities. Develop an annual schedule and manage the promotion of CEHL’s regular activities, events and programs. Continuously develop, monitor and update the CEHL website. Provide a corporate writing, editing and advice service across the organisation.

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Develop strong internal networks and communication paths to ensure coordinated and integrated communication across CEHL’s teams, locations and activities. Provide expert communications advice and support to managers, teams, working groups and committees to ensure effective, integrated and consistent communication with the housing co-operatives and other stakeholders. Capture and communicate in various mediums the experiences of people living in co-operative housing Lead the development of key communications collateral: 

Annual Report.



Powerpoint and other presentations;



Newsletters (Internal & External);

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Video and other multimedia

Support and encourage teamwork and mutual respect. Maintain effective working relationships and regularly participate in team and organisational activities. Assist the Executive Team to achieve their communication objectives and priorities by providing back-up and assistance to the team. Policy and Planning

Attend and participate in Team Meetings. Ensure operations are undertaken in accordance with CEHL’s policies. Engage in the Strategic and Business Planning processes. Support continuous improvement and innovation by identifying opportunities and risks in policy or processes.

Supervision

Operate under the direct supervision of the Corporate Director, and direction and instructions from the Managing Director and Executive Team.

Information and Advice

Ensure consistency by following policy and procedures to support the Executive Team and stakeholders.

Financial and Budgeting

Adhere to organisational protocols for expenditure and exercise cost control.

Compliance and Reporting

Maintain a working knowledge of CEHL’s policies and procedural guidelines to ensure they are followed. Support the Managing Director and Executive Team in the collation and preparation of documentation and data for stakeholders.

Other Duties

As directed, undertake other duties which are incidental and peripheral to the main tasks, provided that such duties are reasonably within the requirements and responsibilities of the position.

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The allocation of other duties is in consultation with the employee. Actively participate in professional development and the life, development and growth of CEHL.

5. GENERIC RESPONSIBILITIES

Mission / Vision / Values

To uphold CEHL’s Mission, Vision and Organisational values.

Adherence to Legal Requirements / CEHL Policy

To abide by all terms, conditions and requirements including but not limited to: Enterprise Agreement; Occupational Health & Safety; Equal Opportunity, Discrimination, Harassment and Bullying; Privacy; and Code of Conduct.

Teamwork/ Collaboration

To work constructively and co-operatively as part of the CEHL team.

Communication

To effectively communicate with CEHL internal and external stakeholders

6. KEY SELECTION CRITERIA

Qualifications or equivalent industry knowledge and experience

Suitably tertiary qualified and/or demonstrated relevant experience and specialised skills.

Knowledge of

Sound knowledge of public relations, marketing and media principles and practices. High level understanding of equal opportunities principles and commitment to the application of equal opportunities practices in the communication strategies and activities. Privacy requirements related to working with sensitive and confidential information and documentation.

Experience

Substantial experience in: 

Corporate writing, including writing for websites, advertisements, newsletters, reports and presentations.



Developing, implementing and evaluating communication strategies, plans,

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policies, procedures, projects and programs.

Skills



Developing promotional and advisory material including annual reports, briefs and media releases.



Media liaison, including researching, writing and editing media releases and responses, and providing media strategy advice.



Undertaking promotional campaigns for external engagement programs.



Developing and managing corporate social media policies, procedures and practices.



Exceptional written, verbal and interpersonal communication skills.



Faultless attention to detail and excellent Proof Reading Skills.



Exceptional interpersonal skills in dealing with the public, other organisations and stakeholders at all levels.



Ability to manage internal and external relationships with a wide range of stakeholders, including members of the community, managers, employees, regulators, funders, and developers.



Exceptional self-organisation and work planning skills, with a strong ability to prioritise competing tasks to delivery outcomes.



Strong problem solver.



Highly proficient information technology skills, including web applications, Microsoft Office Suite including Powerpoint, Excel and Word, desktop publishing.



Able to maintain and update websites.

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Ability to work effectively under pressure, and demonstrate a high level of professionalism and initiative, energy and enthusiasm.



Undoubted ability to be discreet and maintain confidentiality.

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7. ORGANISATIONAL RELATIONSHIPS/EXTENT OF AUTHORITY ORGANISATIONAL RELATIONSHIPS Reports to

Corporate Director

Direct Reports

None

Internal Contacts

Executive Team, Management Team, All employees

External Contacts (including with co-operatives)

Co-operative Members, general public, representatives of regulatory authorities

EXTENT OF AUTHORITY Under what level of supervision does the position operate?

Works under the general direction of the Corporate Director and Executive Team.

How is the freedom to act controlled or limited?

Establish priorities and monitor work flow in areas of accountability. Exercise judgement and contribute critical knowledge and skills where procedures are not clearly defined. Freedom to act governed by clear objectives and/or budget constraints. Scope to contribute to the development of work methods and the setting of outcomes.

What degree of guidance or advice is available when problems occur?

Usually available from the Corporate Director and Executive Team, and in written policies and procedures and the operations procedures manual.

Where can solutions to problems be found?

Policies, procedures, established guidelines, and operations procedures manual.

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Organisation Chart Lead Co-op Support Coordinator Co-op Support & Development Manager Program Development Team Leader

Housing Services Manager

Tenancy Management Team Leader

Co-op Support Coordinators (6)

Program Development Coordinator (Recruitment & Training) (1) Program Development Coordinator (Monitoring & Evaluation) (1)

Tenancy Coordinators (5)

Development Manager (1)

Program Director Property Development and Acquisitions Manager

Project Manager (1)

Maintenance Coordinators (2) Maintenance Team Leader

CEHL Board

Gardener / Handyman (1)

Asset Manager

Managing Director

Communications Coordinator (1)

HR & Compliance Manager

Asset Services Team Leader

Property Officers (4)

I.T. Coordinator (1) Accounts Assistant (1) Finance Team Leader

Finance Manager

Finance Admin (Casual) (1)

Corporate Director

Financial Services Team Leader

Finance Officers (7)

Executive Assistant (1) Administration Manager Administration Officers (4)

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