Position Description Our Mission is to enhance the lives of young people in care through the preservation and improvement of health, personal development and well-being.
Position Title:
Residential Team Manager
Position Classification:
Management
Program:
Out of Home Care
Hours:
Full Time, typically Monday to Friday
Residential Care
38 hours per week, core hours of 8am to 8pm Minimum of one afternoon shift per week Rostered on-call
No of direct reports:
A target of 8 Residential Carers per house.
Position Location:
Field based position with office work
A target of two houses, depending on client numbers within each house Reports to:
Residential Case Manager
Location:
Newcastle
Salary Band
$53,000 - $58,000 per annum
Salary Package#
Salary, superannuation, car, #on-call allowance when worked
This position description must be read in conjunction with Premier Youthworks Code of Conduct, Policies and Procedures, and appropriate standards and regulations relevant to operations. Position Summary The purpose and responsibility of the Residential Team Manager role is to ensure delivery of quality services, provide leadership and direction to a team of residential care workers within Premier Youthworks (PYW) Residential Care Services Program, and ensure the Case Plans are implemented for each child and young person in PYW Care within a home environment that is well functioning, in good working order and managed to meet PYW standards at all times. The Residential Team Manager is required to role model appropriate conduct, lead by example in working with each child and young person and ensure all members of their team are in compliance with PYW Policies and Procedures. Key Responsibility Areas (KRA’s)
1. People Management: · Recruit, induct and train residential care workers · Provide leadership and support to residential care workers through regular supervision, role modelling, support and effective communications. · Deliver relevant training modules as directed by the Case Manager · Coach Carers to deliver sound practice and quality services · Manage Carer performance to policy standards 2. Role Model expected behaviours and attitudes · Demonstrates sound teamwork through consultation, active listening, support, understanding and respect. · Role modelling of Code of Conduct behaviours 3. House Management: · Ensure each residence is set up as a homely environment, it is well functioning and in good working order that meets PYW safety and presentation standards 4. Client Management: · Ensure the daily care and activities of children and young people are carried out · Liaise with key stakeholders to ensure regular and open communications 5. Safety Management · Ensure all carers and houses are compliant with PYW safety policies, procedures and practices 6. General Management · Manage house and team budgets and ensure reporting requirements are met · Any task identified by the Residential Case Manger as required by the role
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Skills and Competencies Qualifications and Experience · · · · · · · · · ·
Certificate IV in Youth Work or relevant field Current class 1A NSW drivers licence Senior First Aid certificate Supervision experience Demonstrated carer experience Demonstrated experience in conducting training and coaching staff Recruitment experience Demonstrated experience in complying with core business policies including Workplace Health and Safety, EEO, Bullying and Harassment Experience in the use of Microsoft Office, or equivalent software Demonstrated commitment to ongoing professional development
Skills and Knowledge · · · · · · ·
Analytical and problem solving skills Highly developed verbal, written and interpersonal skills Ability to manage highly emotionally charged environments Demonstrated knowledge and understanding of the policies, procedures, delegations of relevant legislation (e.g. Children’s Care and Protection Act, Disability Services Act 1993, Guardianship Act 1987, Children and Young People Act) Demonstrated understanding of the needs, rights and expectations of children and young people, those with an intellectual disability and those with mental health needs Knowledge of the context and impact of issues arising from children and young people being in out of home care. Knowledge of local resources and networks to support children and young people within the area.
Behavioural Competencies 1.
Initiative and Responsibility Takes personal responsibility for their own work and actions. Initiates timely decisions and commits to definite courses of action independently. Effectively expresses own ideas and vision, and acts on own accord in a confident proactive, and selfmotivated manner to generate activity or change.
2.
Interpersonal Communication Communicates in a clear and logical manner, using logical structure, accurate grammar, and language tailored to the audience; uses active listening to understand the audience’s background, needs, expectations and reactions.
3.
Continuous Learning Actively seeks ideas, information, and different perspectives. Rapidly learns, understands and absorbs new information. Learns from both successes and mistakes and is responsive to feedback from others. Continuously enhances own knowledge and skills through professional development and effectively manages information.
4.
Creativity and Innovation Introduces original and/or innovative ideas and solutions to work related issues. Identifies fresh approaches and shows a willingness to see things from a variety of perspectives. Uses new ideas to initiate improvement and/or changes in the workplace.
5.
Development of Others Fosters the long term clinical learning and development of the operational team through a commitment to the development and delivery of quality training via group and one on one sessions.
6.
Influence Ability to influence team members and create support for clinical directions when facing opposition. Does not allow personal emotions to influence professional effectiveness, and openly demonstrates a sense of dedication to the organisation and strategic direction and works to reflect the positives in all activities.
7.
Teamwork and Cooperation Works effectively within a team through collaboration, active listening, support, understanding and respect, to develop cohesive relationships and achieve mutual goals. Understands the importance of their individual contribution to the teams they belong to.
8.
Planning and Organising Identifies priorities and sets objectives. Assists in planning and/or monitoring of tasks, projects, activities, people and/or resources. Establishes contingencies and maintains time effectively.
9.
Flexibility and Resilience Effectively copes with and adapts to changing tasks, responsibilities, priorities, pressures, and/or different audiences. Deals well with ambiguity at work, and is accepting of new ideas. Handles criticism well and adjusts their personal style as appropriate.
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Maintains optimism and emotional control. 10. Critical Thinking and Problem Solving Identifies and gathers information, probes for clarity, thinks systematically, evaluates and integrates key issues and problems, to generate rational and appropriate conclusions and solutions.
Selection Criteria Essential
Desirable
1. 2. 3. 4. 5. 6. 7.
Certificate IV in Youth Work or relevant field. Current class 1A NSW drivers licence. Senior First Aid certificate. Minimum of six months supervision experience. Minimum of one year demonstrated carer experience. Demonstrated teamwork and leadership skills. Understanding of the needs, rights and expectations of children and young people from challenging backgrounds. 8. Demonstrated experience in complying with core business policies including Workplace Health and Safety, EEO, Bullying and Harassment. 9. Experience in the use of Microsoft Office, or equivalent software. 10. Working knowledge of the Community Services Sector and how this impacts on Residential Care for children and young people with challenging backgrounds 11. Demonstrated commitment to ongoing professional development.
1. 2. 3.
Demonstrated experience in delivering training to groups and individuals. Experience in stakeholder management. Experience in client case work
Position Delegations 1.
Clinical
2.
Policy and Procedure
·
· ·
Contribution to PYW Policy and Procedure. Ensure compliance within responsibility area.
3.
Contribute to therapeutic and behaviour decisions in relation to children and young people in the care of PYW. Financial
4.
PYW employee
· · ·
House Budget Petty Cash approvals Debit card management
· · · · ·
Supervision and coaching Performance management Up to and including verbal warnings Leave Roster management
4.
Compliance and Audit
·
Ensure compliance with PYW compliance and audit process
Position Relationships The position holder will need to communicate regularly with young people, employee’s, community service representatives and other service providers, client family and significant others, in order to understand their requirements, manage their expectations and provide support to children and young people. Internal Relationships
External Relationships
Director
Funding bodies
CEO
Health and other professionals relevant to young people’s care
Leadership Team
Family and Community Services – Regional ISS Units, Caseworkers, Casework Managers, Regional management
Area Manager, Program Manager, Case Manager Business and administration employees
NSW Department of Juvenile Justice – Probation and parole officers, Caseworkers, Psychological Services, Custodial staff
Children and Young People
NSW Department of Education – Teachers, Principals, School
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Carers
Counsellors
Human Resources personnel
NSW Office of the Children’s Guardian Police and emergency personnel
Reporting Relationships Immediate Manager:
Other Positions reporting to this position:
Residential Case Manager
Residential Team Managers
Organisation and Work Environment Organisation Premier Youthworks provides therapeutic support and residential programs for children and young people who have experienced significant trauma, abuse and neglect. The organisation operates under a philosophy of Unconditional Positive Regard, meaning we are able to provide a consistent, predictable environment that allows children and young people to feel valued and safe. Our goal is to provide a consistent team approach, providing positive outcomes for children and young people through the development of self-esteem, living skills and independence. Premier Youthworks believe that a consistent approach, based on individual strengths, is fundamental to unlocking the potential for young people in care and the personal development of our people. Program Overview The Premier Youthworks model provides out of home care for young people between 12 and 17 years of age who have suffered personal trauma, abuse or neglect through the early stages of life. Our program operates as part of an integrated service with Family and Community Services, providing respite, short-term, medium-term, long-term therapeutic residential care and semi-independence for children and young people in need. Our team of residential care workers also provides both out of home care and non-residential support services such as youth work support, mentoring and provision of supervised family contact. Work Environment The position holder will spend the majority of their time in houses, but will need to access the regional office for reporting, recruiting. Meeting and training purposes. The position holder will need to be able to sit for extended periods of time while using a laptop, drive for short intermittent periods and move about frequently with carers and clients. While in houses the position holder will be in regular contact with PYW clients, who may display challenging or offensive behaviours. Key Challenges of the role · · · · · · ·
Ensure that each home has appropriate staffing at all times. This may involve assisting with filling shifts at short notice. Ensure the client needs are met at all times Ensure that staff are compliant with policy and reporting appropriately at all times, on such issues as client matters, safety, repairs and maintenance and potential risks to clients, employees and the organisation. The position holder will need to build sustainable relationships both internally and externally to achieve client and organisational goals. The position holder will need to be able to deal with emotionally charged situations that may include some level of physical violence from PYW clients. Multi-tasking in a time challenged environment. Remain updated on industry activities and legislation
Key Performance Indicators Key Responsibility Areas (KRA’s) 1.
People Management
Key Performance Indicators (KPI’s)
Recruit, induct and train residential care workers Provide leadership and support to residential care workers through regular supervision, role modelling, support and effective
Recruitment/PD/Residential Team Manager 4.2.15
Measures
· · · ·
Carer recruitment outcomes Personnel file records Induction Probation completion 4
communications. Deliver relevant training modules as directed by the Case Manager Coach Carers to deliver sound practice and quality services Manage Carer performance to policy standards
2.
Role model expected behaviours and attitudes
Demonstrates sound teamwork through consultation, active listening, support, understanding and respect. Role modelling of Code of Conduct behaviours. Attend training as required
· · · · · · · · · · · · ·
Supervision records Training records Team meeting minutes Clinical meeting minutes Communications book Carer feedback Training Calendar L& D feedback Attendee feedback Performance logs Performance management records Monthly Report Checklists
· · · · · · · ·
Management feedback Peer feedback Team meeting minutes Demonstrated ‘Above the Line’ behaviours Shares information freely Takes responsibility within the team Involves and supports others to get things done Training attendance records
3.
House Management
Ensure each residence is set up as a homely environment, it is well functioning and in good working order that meets with PYW safety and presentation standards.
· · · · · · · · · · · · · · · · · ·
WIR reports Management observation and feedback Community Visitor feedback External feedback Client feedback Hazard and risk reports R & M reports and action plans Key management records Safety Audits House Audits Injury and incident reports Workers Compensation records Supervision notes Performance records Motor vehicle records On-call reports Shift reports Incident reports
4.
Client Management
Ensure the daily care and activities of children and young people are carried out.
· · · · · · · · · · · · · · · ·
Clinical meeting minutes BSP’s Case Plan meeting minutes Menu’s Key Information Sheets Communication book Contact records Emergency profile Case Manager feedback Client feedback External stakeholder feedback On-call reports Incident Reports Shift Reports Monthly Reports Checklists
· · · · · · · · · ·
WIR reports Safety Audits Fire drills Random drug tests results Rental agency feedback Risk and Hazard reports Management feedback Carer feedback HR feedback Clinical meeting minutes
Liaise with key stakeholders to ensure regular and open communications
5.
Safety Management
Ensure all carers and houses are compliant with PYW safety policies, procedures and practices. Lead by example by working safely and in compliance with PYW policy and procedure, while always looking for opportunities to identify risks and resolving them through practical means and recording these appropriately.
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6.
General Management
Manage house and team budgets and ensure reporting requirements are met. Any additional tasks as identified by the Case Manager relevant to the role.
· ·
Case plans Team meeting minutes
· · · · · · · · ·
Budget records Debit cards Petty cash management Financial house records Clinical meeting minutes Checklists Monthly Reports Shift Reports Incident Reports
Attachments 1. 2.
Organisational Chart Strategic Plan Summary
Incumbent Declaration I agree that I have read and understood the Position Description for Psychologist as detailed above. Print Name Signature Date
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