Position Description Job Title: Department: Section: Directly Reports to: Location: Date Revised:
Bar & Cafe Attendant Marketing, Membership and Venu...
Position Description Job Title: Department: Section: Directly Reports to: Location: Date Revised:
Bar & Cafe Attendant Marketing, Membership and Venue & Events Food & Beverage Café Manager COFA Paddington Campus January 2013
PRIMARY OBJECTIVE The position of Bar & Café Attendant will provide a multi-skilled bar and café service to fill the requirements as a food and beverage server. The Bar & Café Attendant is responsible for the daily bar and café operations of the Whitehouse, Roundhouse or Café on the Otherside (COFA), including customer service, presentation standards and basic cleaning duties.
ORGANISATIONAL CONTEXT Arc@UNSW is an incorporated company limited by guarantee governed by a Board of Directors of 14 people. Arc is a voluntary student membership organisation that provides recreational, cultural, representational and retail services to the students of the University of New South Wales (UNSW). The organisation operates as a commercial entity to maintain financial viability and to provide student services and programs for members. Arc@UNSW directly employs approximately 70 staff on a permanent basis and approximately 300 casual staff. The organisation also utilises the time and resources of a large number of student volunteers to administer programs and events. Day to day management of the organisation is performed by a Chief Executive Officer who reports to the Arc Board. The Chief Executive Officer is supported by a senior management team accountable for operations of the organisation at both campuses. The Food and Beverage section manages the operations of the Whitehouse, Roundhouse and Café on the Otherside (COFA) and oversees the operations of student events and functions. The Food & Beverage section also has commercial obligations and is committed to offering students the best possible student experience, yet finding a balance by offering a high level of service to commercial clients.
REPORTING RELATIONSHIPS The Bar & Café Attendant reports directly to the Café Manager. Bar and Café Attendant
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Manager Café Manager Other Reports to Manager Bar & Café Attendants Cooks Kitchen Hands An organisation structure is attached as Appendix One
POSITION DIMENSIONS Staff: Budget:
0 The position does not have budgetary accountability but needs to manage the work program for the position in a cost-effective manner.
KEY TASKS & ACCOUNTABILITIES Customer Service Process sales efficiently; Assist customers with any inquiries and taking orders; Meet Customer Service standards set by Manager; Provide assistance to students and corporate clients to a high standard; Maintain Cleaning duties to provide a comfortable and presentable venue; Collect glasses from tables and place them in glass washing machines. Cash handling Correct mode of sale used at all times; Making sure sales are processed through registers correctly; Ordering change for registers; Practice safe cash handling techniques; Collect payments, operate cash registers and give change. Bar & Café Service Serve and prepare café food and beverages; Serve alcoholic and non-alcoholic drinks; Draw beer from the tap or pour from bottles; Mix ingredients to make cocktails and slice fruit to garnish drinks. Basic house keeping Cleaning of bar/café area and tables; Washing dishes & polishing of glass wear; Cleaning of coffee machine and drink bar taps; Wipe down tables and clear ashtrays; Cleaning and sanitization of food display cabinets; Monitoring, cleaning and tidying of associated areas during opening hours where duties are incidental to the employee’s main duties. Stock take and merchandise Refill drink dispensers and fridges or other stock items; Assist in stock control; Arrange bottles and glasses on shelves; Rotation of all stock upon replenishment; Following clear stock location guidelines and procedures. Bar and Café Attendant
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Other adhoc – during promotions and events Setting up and/or preparation of functions of all sizes; Undertake other duties as required; Assist all Management in areas of need throughout the venue; Assist Promotion staff or sponsors to ensure a successful event. Industry standards Knowledge of the Responsible Service of Alcohol requirements; Knowledge of WHS & Food Hygiene knowledge; Knowledge of safe cash handling techniques. Workplace Observe workplace hygiene, WHS and security procedures; Comply with Arc WHS policy and procedures to actively participate in the achievement of a safe working culture; Actively engage in fair and equitable workplace practices and behaviour to ensure discrimination free workplace in accordance with legislative requirements; Maintain an awareness of Arc’s environmental policies and procedures minimising the impact of Arc’s business on the environment; Adhere to Arc’s Vision, Mission and Values.
KEY COMPETENCIES Adaptability Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation. Communication Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Contributing to Team Success Actively participate as a member of a team to move the team toward the completion of goals. Customer & Student Focus Making customers’ and students’ needs a primary focus of one's actions; developing and sustaining productive customer relationships. Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being pro-active. Managing Work (includes Time Management) – Effectively manage one’s time and resources to ensure that work is completed efficiently. Bar and Café Attendant
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Planning & Organising Establishing courses of action for self and others, to ensure that work is completed efficiently. Quality Orientation Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Safety Awareness Be aware of conditions that affect employee safety. Student focus and understanding Have an understanding of University student’s needs and an ability to effectively incorporate these to enable and achieve student enrichment. Student focus and facilitation Understand the need to focus on student needs through one’s actions and duties. Tenacity Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Work Standards Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed; maintaining the highest levels of integrity and confidentiality at all times.
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE SELECTION CRITERIA Essential
Hold a current RSA certificate (issued by the Liquor Licensing Board), with a minimum of 1 year working experience in a similar role;
Experience in a similar organisational environment or position, with knowledge of and ability to adhere to Events and Hospitality systems, operations and procedures;
Minimum of 2 years cocktail experience;
Minimum of 2 years Barista/Wait experience;
Demonstrated cash handling skills, with experience in float reconciliation and EFTPOS facilities;
Excellent knowledge of beverage products and a proven experience working with these products;
Ability to work in a flexible environment with a willingness to perform a variety of tasks as directed and a willingness to work evenings and weekends as required by the roster and events schedules;
Demonstrated ability to work with multi-disciplinary teams and to interact; successfully with Arc and UNSW staff and customers;
Bar and Café Attendant
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Well-developed oral and written communication skills;
Strong customer service focus and good interpersonal and organisational skills;
Ability to work independently with a capacity for swift and effective decision making under pressure;
Understanding of cultural diversity issues and awareness;
Knowledge of Workplace Health and Safety (WHS) and Ethical Practice, along with the ability to apply these principles in the workplace.
Desirable
Demonstrated knowledge of Food Hygiene standards will be highly regarded.
AUTHORISATIONS Direct Manager__________________________ Signed_______________Date __/__/___
