POSITION  DESCRIPTION  &  PERSON  PROFILE    

TEAM  LEADER  LIFEGUARD   Position  Number:  WCFT  8   July  2013  

 

  The   Waipa   Community   Facilities   Trust   is   run   by   the   community   for   the   community.     Joining   our   team   means   you   are   committed   to   providing   a   quality   experience   for   all   who   use   our   facilities.      It  also  means  you  commit  to  living  our  values:    We  are  dynamic  service  leaders:   • Dynamic  –  Agile  and  committed  to  achieving  a  quality  experience  for  all   • Service  –  Embracing  our  community  and  being  committed  to  providing  opportunities  that   enables  participation   • Leadership   –   Providing   expertise   and   developing   partnerships   that   promote   the   Waipa   District  through  creative  thinking,  enterprise  and  direction  

    PLACE  OF  WORK  

 

Te  Awamutu  Events  Centre    

  EMPLOYER      

 

 

Waipa  Community  Facilities  Trust  

REPORTING  TO      

 

Facilities  Team  Leader  

 

    PURPOSE  OF  POSITION    

As  our  Team  Leader  of  Lifeguards  you  work  to  ensure  that  the  lifeguard  team  meets  the   customer’s  needs  in  terms  of  information,  services,  access  and  support,  promptly  and   courteously,  thus  maximising  customer  enjoyment,  safety  and   encourage  ongoing  facility  use.

 

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KEY  RELATIONSHIPS    

 

Internal                              Facility  Team  Leader  TAEC  and  WCFT  staff  from  other  operational  areas       External     Customers,  Suppliers,  Contractors,  Stakeholders  

Customer  Service    

Key  Tasks  

Performance  Indicators  

Positive  feedback  from  customers  and  team   Maintain   a   professional   approach   to   both   internal   members.   and  external  customers   Demonstrate   awareness   towards   differences  within  our  facilities.  

cultural  

No   reports   of   incidents   with   clients   involving   cultural  differences  

Positive  feedback  from  customers.   Exceed   customer   needs   and   expectations   by   providing   prompt   and   courteous   responses   to     requests/complaints.   Proactive  in  identifying  and  resolving  issues.  

Issues  identified  early  and  dealt  with  effectively.  

 

Maintenance   Key  Tasks  

Performance  Indicators  

Maintain  a  clean  and  tidy  pool  hall  environment.  

Daily  Spot  checks  indicate  that  this  is  achieved  

 

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Maintenance  Contd.   Key  Tasks  

Performance  Indicators  

Swimming  pool  presentation  is  monitored  daily.    

No  complaints  regarding  daily  presentation  of  pools   and  changing  rooms,  temperature  or  debris  within   the  pool.  

Ensure  BBQ’s  and  BBQ  tables  are  clean  and  ready   for  daily  use.  

Spot  checks  indicate  that  this  is  achieved  and  no   complaints  from  customers  

Carry  out  Plant  checks  in  accordance  with  the   Facility  Plant  Check  Procedures  

Spot  checks  show  that  plant  checks  have  been   performed  with  accuracy  

Carry  out  Pool  Water  tests  to  comply  with  NZS,   5826:2000  

Accurate  record  keeping  of  water  tests  

Maintain  Pool  Water  quality  in  accordance  with   NZS,  5826;2000  

Safety  and  Wellbeing  policies  and  procedures  are   adhered  to  enabling  a  safe  and  hazard  free  work   environment  for  all  staff,  contractors  and  members   of  the  public   Pool  Water  quality  is  maintained  to  NZS  5826:2010   Standards  and  ensuring  all  tests  are  recorded   accurately  

Ability  to  identify  facility  and  plant  faults  and   report  to  Facility  Team  Leader  

All  faults  reported  to  Facility  Team  Leader  within  1   hour  of  recognition.  

 

Corporate  Contribution   Key  Tasks   Ensure  staff  are  available  for  special  project  work.  

Performance  Indicators   Staff  are  active  in  corporate  special  projects.  

  Encourage  and  foster  the  corporate  vision/values   and  expectations.  

Staff  display,  support  and  model  the  organisational   values.  

Maintain  safe  work  practices  and  adhere  to  the   organisations  Health  and  Safety  policies  and   procedures  to  make  the  workplace  safe  for   ourselves,  other  staff  and  visitors  to  Council.  

Personal  responsibility  for  safety  is  demonstrated   and  policy  and  procedure  is  correctly  followed.   Effort  is  made  to  strive  for  best  practice  in  Health   and  Safety.  

Participate  as  a  member  of  the  TAEC  team,  making   Members  of  the  WCFT  support  each  other  and   a  full  contribution  to  promote  corporate  values   work  as  a  positive  team.   and  vision  at  all  times.  

 

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Cororate  Contribution  Contd.    

Key  Tasks  

Performance  Indicators  

Safety  and  Wellbeing  is  always  promoted  and   modelled  

WCFT  Facilities  meet  MBIE    standards.    All  H&S   training,  procedures,  registers/records  and  internal   audits  are  up  to  date  and  accurate  

  Management   Key  Tasks  

Performance  Indicators  

Staff  are  provided  with  strong  leadership,  clear   expectations  and  the  support  mechanisms  to   achieve  them.  

Staff  achieve  set  goals  or  satisfy  expectations  within   the  facility  as  a  team  member  and  as  individuals.  

Ensure  the  TAEC  and  CP  lives  by  the  Vision,   Mission  and  Values  of  the  WCFT.  

Team  works  together  in  a  cohesive  and  productive   way.  

Keep  staff  informed  of  current  organisational   policies  and  procedures.  

Team  Talks  are  conducted  weekly  and  staff  are  well   informed  of  organisational  issues.  

Ensure  a  complete  and  comprehensive  induction   takes  place.  

Staff  turnover  is  below  the  organisation’s  target.  Staff   selected  are  comprehensively  inducted  so  that  they   are  productive  and  comfortable  in  their  role  within  3   months.  

Motivate  staff  to  provide  the  highest  level  of   service  and  work  in  a  team  environment.  

Staff  are  at  least  80%  positive  about  job  satisfaction   in  the  WCFT  climate  survey  

Unit  plan  is  used  to  guide  staff  performance  and   direction  in  working  towards  a  common  goal.  

Unit  plan  objectives  are  met  within  the  facility.  

Regular  coaching  of  staff  performance  –   providing  feedback  on  performance  standards,   setting  goals  and  action  plan,  and  review   achievements  

Staff  receive  regular  feedback  and  assistance  in  their   roles  to  perform  at  a  higher  level.    

   

Health  and  Safety   Key  Tasks  

Performance  Indicators  

Responsible  for  keeping  self  and  others  safe  in  the   workplace,  complying  with  WCFT  Health  and   Safety  policies  and  procedures  and  using   appropriate  equipment  provided  when   applicable.  

Work  site  reviews  are  completed  regularly.   Accidents  are  investigated  promptly  and  causing   Hazard  is  identified.   No  incidents,  accidents  due  to  safety  equipment  not   being  utilised.   Policies  and  procedures  are  complied  with.  

 

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Health  and  Safety  Contd.   Key  Tasks  

Performance  Indicators  

Administer  First  Aid  when  required  

First  aid  registered  completely  correctly  

Know  and  act  on  Evacuation  procedures  

Induction  process  contains  in-­‐depth  evacuation   procedures  and  training  

Hazard  identification  and  management  

Hazards  are  eliminated,  isolated  or  minimised  and   recorded  accordingly  

Ensure  all  team  members  are  trained  in  safety   procedures.  

Induction  process  contains  in-­‐depth  safety   procedures  training.  

Promote  safe  work  practices  and  a  safe   environment  at  all  times.  

Staff  work  in  a  ‘safety’  focused  culture.     Regular  discussions  are  held  within  the  complex.   H&S  is  a  monthly  agenda  item  at  Team  Talk.  

Maintain  a  safe  and  hazard  free  work   environment  by  continuously  identifying  and   managing  hazards.  

Hazards  are  regularly  reviewed  and  identified.  

Ensure  contractors  are  compliant  with  WCFT   Health  and  Safety  work  practices..  

All  contractors  are  compliant  with  WCFT  Health  and   Safety  work  practices.  

Hazards  are  eliminated,  isolated,  minimised  and   documented.  

    NOTE:     This   position   description   is   a   broad   outline   of   roles   and   responsibilities   for   this   position.     Key   responsibilities   may   vary   from   time   to   time,   at   the   request   of   the   Team   Leader   to   accommodate   the   operational  needs  of  the  team.  

 

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    LIFEGUARD  TEAM  LEADER  PERSON  PROFILE      

 

 

Qualification  

Essential   Pool  Lifeguard  Practising  Certificate   (PLPC)   Workplace  First  Aid  U/S   6400,6401,6402  or  U/S  26551  &   26552                In-­‐depth  Knowledge  of  NZS,   5826:2010  –  Pool  Water  Quality  

             Desirable              Qualification  in  the  treatment  of  Pool   Water  treatment  and  operators   course  U/S  25982,  25981,  25980   .   National  Certificate  in  Aquatics  Level   4.   Trained  Skills  Active  assessor  

National  Customer  Service  Award   Experience  

             Previous  experience  leading  a  team                Aquatic  Plant  Operations  and     maintenance                Experience  applying  Health  and   Safety  in  a  work  environment  

2yr  Team  Leader  experience  

Working  within  a  customer  focused   industry   Knowledge  

Skills  

 

Knowledge  of  facility  processes,  including   Health  and  Safety,  Standard  Operating   Procedures  and  Emergency  Action  Plan.     Requirements  of  National  pool  lifeguard   award   Requirements  of  NZS,  5826:2010   Self  -­‐  motivated  with  proven   communication  skills.     Works  successfully  in  a  team   environment.     Conflict  and  confrontation  resolution   skills.     Good  communicator  and  motivator     Positive  attitude  under  difficult   circumstances.     Great  listening  skills     Successfully  manages  passive  and  

 

 

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Attributes  

aggressive  communication.     Be  assertive  when  necessary     Show  initiative   Ability  to  develop  and  maintain  rapport   with  team  members     Remain  calm  under  pressure     Values  that  fit  with  WCFT’s  values   Communication  with  external  cultures   and  age  groups     Level  headed  and  methodical  when   dealing  with  stressful  or  emergency   situations  

 

 

   

 

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