POSITION DESCRIPTION

Fitness and Wellbeing Consultant

Lincoln University Recreation Centre

Vacancy 15-48

October 2015

POSITION DESCRIPTION

Fitness and Wellbeing Consultant Context Lincoln University operates a number of commercial and trading entities that complement its principal teaching and research roles. Lincoln Hospitality Ltd (LHL) is a subsidiary of Lincoln University providing hospitality, accommodation, recreation and childcare services to students, staff, visitors to campus and a range of external organisations. Lincoln Hospitality Ltd offers a busy and motivating environment to work in, employing over 100 staff. The recreation centre supports health and wellbeing, fitness, sport and sport clubs, conferencing and student association services to student, staff and community members. Staff at the centre are passionate and committed to delivering professional, up- to- date and innovative services that are relevant to our members and communities and we work collaboratively with many organisations in the wider Canterbury region to achieve this. Recreation Centre staff also deliver two outstanding scholarship programmes, the Sports Scholarship programme and the Future Leader Scholarship Programme. The Fitness and Wellbeing Consultant position sits within the Recreation Centre Fitness and Wellbeing Team which is made up of fitness consulting, personal training and strength and conditioning professionals who provide services from the gym and group exercise programme. Working collaboratively across the university, this role also supports the delivery of the university’s on-campus Live Well initiative.

Purpose The role of the Fitness and Wellbeing Consultant is to develop, grow and retain members of the Recreation Centre by providing a comprehensive, innovative and exciting health, fitness and wellbeing programme for our members to participate in so that members are educated and empowered to change their behaviours and lifestyle choices. Key Outputs Key Performance Indicators Fitness and Wellbeing  Promote Personal Trainers at every opportunity  Personal Trainers are consistently promoted to members and the benefits to their results and internally and externally and clients are fully goals by working with a Personal Trainer. informed of the services available.  Develop safe, effective, varied and enjoyable  Programmes are designed to specifically meet fitness programmes based on sound exercise and exceed client goals and expectations. principles as are relevant to the specific goals and needs of each client.  Provide fun challenges and events appropriate  A high level of member participation is evident. to members.  Provide concise notes on all sessions and ensure  Client folders contain concise, accurate and these are available in the relevant client folder. complete records at all times.  Provide a professional health screen service that  Correct methods of exercise physiology taking is based on sound exercise principles and is into consideration client’s needs at all times. relevant to the specific goals and needs of each client.  Promote health, wellbeing and fitness and work life balance to clients. 2

 Develop a comprehensive and educational support programme for our Teenpro (high school student) members to assist members.

 Advice and programming for clients are appropriate and based on best practice.

 Support the university’s Live Well initiative.

 Assists in the promotion and implementation of ideas.

 Ensure collaborative and holistic approaches to programmes providing opportunities that embrace diversity and demonstrate the culture of the recreation centre.

 Works constructively within a team to promote health, fitness and wellbeing and support the achievement of team goals.

 Ensure members are aware of the recreation centre and gym etiquette and are supported to perform their exercises using best practice techniques.

 Education and support is provided to ensure an exceptional member experience.

Customer Services  Provide a high standard of customer service to  A high level of customer focus is demonstrated all current and potential Recreation Centre at all times while positively promoting the clients, fostering a safe, social and fund Recreation Centre internally and externally. environment.  Maintain regular contact with clients to ensure  Strong and effective relationships are developed adherence, accountability and membership with all members resulting in increased retention. engagement and membership retention.  Collaborate with key staff and specialists  Key staff and specialists are consulted in the (internal and external) to ensure the services development of programmes. offered to members meet their needs.  Programmes meet and exceed customer needs  Actively encourage student and member and expectations. involvement in all activities and programmes.  Work with gym assistants to ensure equipment maintains a high standard of cleanliness and hygiene.

 Gym Assistances and Interns are supervised and guided to ensure consistently high standards are set and maintained.

Marketing and Resources  Assist with the development and updating of any  Constructively assists in the development and documentation, templates and hand-outs as delivery of marketing resources and client relevant to members. information.  Create and deliver presentations and seminars  Presentations are professionally supported on relevant topics to the fitness, health and and/or delivered to members and community wellbeing sectors. groups.  Assist with marketing activities, including  Marketing ideas and activities are successfully articles, interesting educational information and implemented resulting in effective promotion promotion of activities and events, on Facebook, and increased membership retention. in recreation centre newsletters, halls newsletters, Lincoln University Student’s Association (LUSA) marketing, intranet.

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 Provide education opportunities in the form of seminars, workshops static displays / expos to enhance lifestyles and wellbeing.

 Attendance and participation in educational opportunities contributes positively to member and community presentation and promotions.

 Promote external activities and assist members to participate in these. Treaty of Waitangi Support the University to meet its obligations  Demonstrates, and encourages others to under the Treaty of Waitangi. demonstrate, support for the University’s commitment to the Treaty of Waitangi. Health & Safety  Becomes familiar, and comply, with all H&S  All Lincoln University H&S policies and procedures. procedures are complied with.

policies

and

 Complies with all Lincoln University legislative  All Lincoln University legislative requirements in requirements in respect of occupational H&S. respect of occupational health and safety are complied with.  Works within established Recreation Centre  Recreation Centre Health and Safety procedures Health and Safety procedures and practice to and practices are followed at all times. ensure the appropriate maintenance on all  Equipment maintenance meets Health and equipment. Safety obligations at all times.  Complies with Health and Safety obligations,  Gym space and equipment layout meets Health procedures and practices when developing gym and Safety obligations at all times. space and layout of equipment.  Reports any hazard that has come to your  The employer is notified of any hazard that has attention. come to the employee’s attention in the course of their employment.  Wears protective required.

clothing/apparatus

as  Protective clothing/apparatus are used where procedures or common sense would warrant this.

Other  Participate in all staff meetings, including general, continuing education and planning meetings, and attend other meetings as required from time to time.  Undertake other duties from time to time as may reasonably be required by the Live Well and Personal Training Manager.

 Meetings are attended and constructive participation is demonstrated at all times.

 Willingness and flexibility to undertake a variety of work is demonstrated and duties performed to the satisfaction of the Live Well and Personal Training Manager or their delegate.

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Staff Supervised The Fitness and Wellbeing Coordinator is not responsible for the management of staff however undertakes supervisory and coaching functions with Gym Assistants and Recreation Centre Interns.

Key Relationships The Fitness and Wellbeing Consultant is expected to establish effective working relationships with:  Live Well and Personal Training Manager,  Recreation Centre and Sports Scholarship Manager  Recreation Centre Staff  Health Centre Staff  Lincoln University Students Association Staff (LUSA)  Lincoln Sports Med  Lincoln Hospitality Ltd and Lincoln University Staff

Accountability The Fitness and Wellbeing Consultant reports to the Live Well and Personal Training Manager, and then to the Recreation Centre and Sports Scholarship Manager.

Person Specification Qualifications The successful applicant will:  

Be a current REPS registered member which includes holding a current First Aid Certificate Hold a relevant tertiary qualification e.g. Bachelor in Exercise Prescription, Physical Education or equivalent, Diploma in Fitness or equivalent qualification

Experience The position requires:  Experience in the fitness or recreation industry  Proven experience in relationship management, including engaging and retaining clients  Significant experience in successfully coordinating and supervising health and wellbeing programmes, initiatives and events  Experience in using creative and innovative ways to engage all members (student, staff and community)

Competencies Communication and engagement  Highly developed written and interpersonal communication skills; uses active listening and a broad range of communication styles to successfully engage a wide range of people from different cultures, communities and backgrounds  Successfully present seminars to engage small and large groups

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Relationship Management  Successfully develops, maintains and manages strong and constructive relationships with customers, colleagues and business partners Teamwork  Demonstrates a focused, flexible, positive team approach to work  Shares knowledge, experience, ideas, information and resources  Appreciates the strengths, insights and ideas of others  Actively promotes collaborative working and generates creative solutions that make a real difference  Provides timely guidance to reinforce or develop knowledge, behaviour and skill areas that enhance performance and services Computer Literacy  Demonstrates a high level of computer literacy across the Microsoft Suite of applications  Works proficiently within relevant social media sites e.g. face book and demonstrates an aptitude to apply the use of technology to improve customer services and engagement Customer Services  Interacts and communicates with others in a way that builds trust and confidence  Is customer focused and works collaboratively to deliver effective services that meet or exceed members’ expectations, enhance lifestyle and wellbeing outcomes  Anticipates issues clients may face in the future  Receives and provides constructive feedback and uses it to bring about service improvements and development of self and others  Uses data to progress and continually improve services, activities and initiatives Planning and Organising  Identifies, allocates and manages time and resources effectively  Prioritises effectively and takes prompt action to ensure achievement of required outcomes  Sets and achieves challenging personal goals and objectives Adaptability  Adapts quickly, constructively and effectively to meet the changing needs of members and Recreation Centre services  Becomes familiar and works effectively within the Lincoln University policies and procedures  Responds positively to new opportunities and thinking

Personal Attributes     

Demonstrates an open, friendly and outgoing personality with a genuine interest in client wellbeing Is self-motivated, reflects on practice and seeks to continually improve Succeeds personally and professionally through the application of positive, solutions focused approaches Consistently maintains an energetic and enthusiastic approach to providing excellent customer service while maintaining an appropriate work-life balance Confident in working independently and as a constructive, collaborative team member

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Lincoln Hospitality Limited Values Customers We are committed to providing quality services to our customers and will ensure that their input and feedback are sought. Staff We value our staff and are committed to their training, development and job satisfaction, and encourage innovation and initiative. Shareholders We are committed to producing a realistic financial return and to managing risk. Operations We are committed to continuous improvement while operating with honesty and integrity in a safe and friendly environment.

Recreation Centre Vision and Values Vision Lincoln University Recreation Centre “Making a difference” Mission Statement ‘Our team will be innovative, friendly, passionate and committed to making a difference for you”

Core Values Honesty We will be truthful and tactful Passion Everything we do we do with passion Innovative We think, challenge and improve Fun Work hard – play hard Dedicated To helping you and us achieve our goals Supportive We are here for each other and our members

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