Realistic Job Profile Guest Room Inspector
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Realistic Job Profile Guest Room Inspector
Overview of the Job
Do you have an eye for detail? Do you like to work by yourself? Do you have a friendly personality? Are you comfortable coaching others? Do you like to work in a fast-paced environment? Can you give feedback to ensure positive results?
If you answered “yes” to these questions, then our Guest Room Inspector position may be a great fit for you! What’s involved in a Guest Room Inspector’s job? Great customer service is a key requirement for Guest Room Inspector; who strives to exceed our customer’s expectations. You will be responsible for ensuring that the Housekeeping Associates have completed their assigned tasks effectively and efficiently. You will inspect VIP guest rooms prior to their arrival daily to ensure that our high standards are met. As a Guest Room Inspector, you will attend a mandatory meeting at the beginning of each shift, where you will be assigned your section and tasks. These meetings, called pre-shifts are about 15 minutes long. In addition to receiving your assigned section and tasks for your shift, your Supervisor will update you on current events, promotions, departmental announcements or changes to polices, programs and any other information that you will need to be successful during your shift. At all times, you will be expected to promote Casino amenities, such as our restaurants, entertainment and gaming operations. You will interact directly with our guests and this role requires individuals with a warm, friendly personality with an understanding of delivering service with a smile.
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Realistic Job Profile Guest Room Inspector The following quotes are from our current Associate who performs the role of Guest Room Inspector. These quotes are intended to provide you with insight and information regarding the job, the working environment and the positive and negative aspects of the role. As a Guest Room Inspector, what can I expect on a daily basis? “Conduct spot checks of guest’s rooms after they have been cleaned” “Ensure each room I inspect meets our high standards of cleanliness” “Remember likes and preferences of repeat guests” “Work closely with the Rooms Control Associate to ensure efficient guest check out or to determine if an extension or late check out is required” “Go to a guest’s room to show them how to work something like a new coffee maker” “During the monthly VIP parties clean the Grand Hall for the slot tournament” “Help clean rooms if there are sick calls” “Work unsupervised most of the day, you need to be aware of your priorities” “Paying attention to every detail in a room, such as spots on the carpet, chipped furniture, lights that don’t work, clean glasses etc. The room needs to be perfect for the next guest” “Work closely with the Housekeeping Associates if they need anything or tips on how to clean up certain spills etc” “Attend pre-shift with the Housekeeping staff”
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Realistic Job Profile Guest Room Inspector
The Resort Operations Department The Resort Operations Department is a large division in Niagara Casinos which includes, Front Services, Housekeeping, Hotel Front Office, a Spa and Health Club, Environmental Services, Resort Sales, Engineering, Laundry and Warehouse. The organizational structure of the Resort Operations Department includes an Executive Director of Resort Operations, a Director of Resort Sales, a Director of Facilities, a Director Environmental Services, a Front Services Manager, a Front Office Manager, a Housekeeping Manager, a Spa and Health Club Manager, an Engineering Manager, a Laundry Manger, a Materials Manager, and an Environmental Services Manager. There are Supervisors in each sub department. The Resort Operations Department has approximately 500 Associates in total, who work at both properties in the various sub departments. The Hotel Housekeeping Team The Housekeeping team consists of a Director of Environmental Services, a Housekeeping Manager, Housekeeping Supervisors, Housekeeping Associates, Housekeeping Attendants and a Guest Room Inspector. There are approximately 80 Associates in the Housekeeping team who work at Fallsview Casino Resort only. The department is lead by the Housekeeping Manager and Housekeeping Supervisors who manage each shift. The Guest Room Inspector reports to Housekeeping Supervisors. The ability to work on your own is essential in this position. This is a single incumbent position and once you have received your tasks for the shift it is expected that you are completing your duties as assigned. According to our Guest Room Inspector, the amount of supervision you can expect is… “Minimal, I work on my own most of every day. Supervisors are available by radio or telephone.” A Housekeeping Supervisor will conduct periodic spot checks of guest rooms to ensure that you are completing your job in conjunction with our service standards.
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Realistic Job Profile Guest Room Inspector
Locations and Shift Length Where are some of the locations I will work? What is the length of my shifts? There is one full time Guest Room Inspector who works in the hotel at Fallsview Casino Resort. Niagara Casinos operate 24 hours a day, year-round however Guest Room Inspector coverage is provided during the day shift only. You will be scheduled for eight-hour shifts that include 2-30 minute breaks. It is important to remember that Public holidays such as Thanksgiving, Christmas, and New Year’s Day are occasions when people typically spend time with their families, however, our business operates on these days and you will be required to work. The requirement to work holidays and weekends will happen for many years. These are facts that you should consider prior to applying for the position.
Training What type of training will I receive as a new Guest Room Inspector? External hires will initially participate in our company New Hire Orientation training. This is a comprehensive day and a half program designed to familiarize you with Niagara Casinos’ policies and procedures. This training will include other new Associates of the organization. All new Associates of Niagara Casinos are required to serve a 90-day probationary period. Your department orientation training program will take place within a few days after your New Hire Orientation training. This training is approximately 9 days long and includes a mix of classroom style training where you will receive specific information on your departmental Policies and Procedures, standards, performance expectations, job duties, a tour of the hotel and Fallsview Casino Resort property and several days of “job shadowing”. Job shadowing involves working along side a Housekeeping Attendant and “job shadow” him/her in the role. This job shadowing is a form of on-the-job training to ensure that you are able to fulfill the requirements of the role. The length of job shadowing will be dependent upon your housekeeping experience. Once you have finished your job shadowing, you will receive a final assessment which will determine whether you are able to perform the position alone. If you are successful, you will then be scheduled based upon business needs. If you are unsuccessful, a member of the supervisory team will identify your specific areas for improvement. You will be provided with assistance to help you achieve the expected performance levels and behaviours. It is important to ask for help if required during your training period and it is important to ask questions if you require clarification. niagaracasinosjobs.com
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Realistic Job Profile Guest Room Inspector
Quotes from our Guest Room Inspectors As with any job, there are some appealing and unappealing aspects of the position. We believe in providing clear and transparent information about our jobs to help candidates understand what the role entails. It is essential that you have a full understanding of the role prior to deciding whether to apply. Below you will find some honest and candid feedback from individuals who actually work in the position of a Guest Room Inspector.
The APPEALING aspects of the Job “I enjoy working alone, I know what to do and just get it done” “I really like the interaction with our guests” “I enjoy the interaction with the Housekeeping staff” “Giving advice on how to fix things or remove stains is satisfying” “Seeing improvements when you give feedback to someone” “I am able to move quite freely about the property” “It is a busy job so the day just flies by” “I work closely with the Rooms Control Associate to ensure the guests are checking out on time or need an extension”
The UNAPPEALING aspects of the Job “At times it can be quite stressful for example if we have 80 VIP’s in a day” “Periodically the workload can be heavy” “It is frustrating if someone forgets to pass on information to me that I need” “Working alone is not for everyone”
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Realistic Job Profile Guest Room Inspector
Critical Success Factors This summary identifies aspects of the Guest Room Inspector position that we consider to be critical to your success. Consider each of the factors listed below to assess whether or not you feel that your skills match those necessary to be successful in the Guest Room Inspector position.
What does it take to be a good Guest Room Inspector? Can I… Work alone? Give feedback to improve performance? Stand on my feet all shift? Follow though on guest issues and concerns to their satisfaction? Check 25 guest rooms each day? Pay attention to detail?
Will I… Smile, be friendly and provide excellent service at all times? Be able to deal with a variety of people (different cultures and language barriers)? Provide advice and encouragement to other Associates? Be able to handle a hectic and fast paced environment? Help out the team when needed? Ensure that all guest rooms meet our high standards?
Am I… Outgoing with a pleasant personality? Approachable to both customers and Associates? A people person who can also work effectively alone? A positive person who recovers quickly from set backs? Able to work independently as well as part of a team? Understanding, patient and empathetic? Self motivated to complete tasks as assigned? This document is the property of Niagara Casinos and may not be reproduced, copied, distributed, printed, used for commercial purposes or altered in any manner. This document is for information purposes only and Niagara Casinos reserves the right to change the content, description, format, or intent at any time.
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