CAFM in Europe – Quo Vadis ? Prof. Dr. Michael May University of Applied Sciences (FHTW) Berlin Competence Centre Facility Management
[email protected] Dr. Joachim W. Hohmann, CFM Managing Partner Consultants Circle, Bensheim
[email protected]
Overview
IT and FM Computer Aided Facility Management CAFM – Historical Development CAFM Market in Europe Lessons Learned Perspective
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CAFM in Europe
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IT in Facility Management
Information technology (IT) is a necessary tool, to handle and automate the huge complexity of Facility Management (FM) and Corporate Real Estate Management (CREM) processes. Without IT the challenging goals of FM/CREM cannot be achieved. The correct approach towards IT use in FM is mission critical. IT is an enabling technology for FM and CREM.
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Computer Aided Facility Management
CAFM is the assistance and implementation of FM processes by using state-of-the-art information and communication technology during the entire lifecycle of the built environment. CAFM needs up-to-date and relevant formatted data related to FM/CREM processes and objects. CAFM assists in generating high economic benefits.
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CAFM Goals and Systems
(cost-) transparency availability of up-to-date and consistent information model and control FM processes avoid redundancy and unnecessary efforts discover weaknesses, cost drivers and optimization potentials integrate information, data sources and software applications and generate synergies make the FMs’ know-how available to the entire organisation positive business contribution
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CAFM Systems
A CAFM system is a computer-based, FM/CREM process oriented information system aims at acquiring, storing, processing, analysing and presenting data occurring during the entire life cycle of the built environment allows the integration of different IT systems which handle FM relevant data is a tool for implementing and controlling FM processes efficiently
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Historical development
functionality modularity integration
Workflow oriented portal-based integration platforms DB focussed systems with basic graphic functions
CAD systems bidirectional linked with separate database CAD systems (alphanum. information handled as attributes) office software for selected textbased FM tasks first isolated database systems for simple planning and information management tasks simple tools for Facilities Planning
1960
1965
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1970
1975
1980
1985
1990
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1995
2000
2005
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CAFM-Market in Europe – General Observations
growing interest in IT tools supporting FM different views of different players (users, consultants, vendors) in understanding CAFM uncertainty about the usability and functionality of CAFM missing transparency (market volume, requirements, ...) efficient CAFM tools and systems available (number of products differs considerably in different countries) estimation of < 10.000 active installations in Europe high business potential, however the market growth is still far behind expectations strong competition among software vendors
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Different Views and Approaches
major differences in the European countries concerning CAFM acceptance, approaches and tools offered basically three different groups of countries: Focus
Characteristics
A: visual information
visual
B: features
focus
C: processes
focus
May & Hohmann
information management based on drawings origin: mostly CA(A)D software main application fields: space management, … on CAFM features and functionality more oriented towards single application fields rather than integration (e.g. maintenance) on flexible FM process modelling and control integrated processes integration with related software (e.g. ERP, CAD) CAFM in Europe
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Countries in Different Categories
Focus
Countries
A: visual information
Austria, Germany, Hungary, Switzerland, …
B: features
France, Italy, Spain, (USA, Japan), …
C: processes
Netherlands, Scandinavia, U.K., …
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Overview CAFM Market Country
# CAFM installations
D
# Products (vendors )
Market leader
Market volume 2003 (Mio. EUR)
Market trend 2004
Focus
Orientation
1.500
visual inf.
Backoffice
50
?
35
o
A
100
visual inf.
Backoffice
10
Aperture
3
o
CH
100
visual inf.
Backoffice
10
?
4
+
DK
20
Features
Backoffice
5
Archibus
1
o
E
30
visual inf.
Backoffice
5
FAMA
2
+
HU
40
visual inf.
Backoffice
2
ArchiFM
1
++
JP
1.500
Features
Backoffice + Frontdesk
15
Aperture
50
+
NL
1.200
Processes
Frontdesk
5
Planon
10
++
GB
3.000
Processes
Backoffice + Frontdesk
10
Facility Centre
40
o
USA
30.000
Features
Backoffice + Frontdesk
10
Archibus
850
++
May & Hohmann
CAFM in Europe
based on a study by GEFMA WG „CAFM“
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CAFM-Market - Strengths and Weaknesses ☺☺☺
increasing acceptance and understanding partly inadequate know-how in the of IT in FM/CREM FM/CREM community great variety of CAFM tools
lack of commitment and understanding of CAFM benefits by top management
proven software packages available
information kept in CAFM systems often not accessible company-wide
variety of consultancy offerings
CAFM considered to be (just) a purchase of an off-the-shelf software package
increasing know-how of customers
unknown cost-benefits ratio (ROI)
sophisticated technologies for data acquisition and update available
systems often too complex and not easy to handle
increasing number of successful CAFM reference projects in different industries
planning-to-implementation period often too long
increased efforts in educating IT/CAFM specialists in FM
lack of well documented best-practice projects
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Lessons Learned
involve management and employees at an early stage analyse and document the relevant FM processes identify the most important gaps, weaknesses and ROI drivers define the relevant CAFM application areas (with priorities) integrate FM processes and software chose the proper implementation strategy (rapid prototyping vs. big bang) define a pilot project, ensuring tangible results within a short period of time (< 6 months) clarify the necessary information base chose the proper data acquisition and update technology
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Lessons Learned
make use of test installations carry out system test/benchmark (evaluate ease of usability, customisation, performance, interfaces, ...) set up an effective structure to ensure clear communication between customer, vendor/supplier and external consultant insist on quality documentation manuals, help systems, support services, and learning material ensure widespread availability of FM data and applications make use of external assistance (only if useful or necessary) question the financial stability of vendors and future orientation of their technology
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CAFM in the Future
growing FM/CREM acceptance and know-how in Europe CAFM becomes a prerequisite for successful FM and a standard enabling technology availability of widely accepted standard procedures and guidelines CAFM systems become integration platforms (e.g. CAFM – ERP – CAD – building automation) interoperability with related application areas (e.g. middleware, Web-browser) distributed information management (e.g. datawarehouse) strict object- and process orientation further development towards intelligent simulation- and optimisation tools
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CAFM in the Future
(CA)FM-oriented building/property planning standard interfaces for FM data model exchange (CAFM systems become „interchangeable“) more efficient technologies for data acquisition and update growing importance of service, usability and openness new service models will be widely accepted (e.g. ASP, outsourcing) CAFM goes mobile (new mobile technologies to be integrated) EAI (Enterprise Application Integration) becomes a standard in large scale CAFM implementations market shakeout for CAFM vendors on the horizon
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Thank you for your attention !
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