BankWorld on ATM Today’s solution for tomorrow’s self-service bank

There are millions of ATMs across the globe processing more transactions than any other banking channel. ATMs have evolved over the years but largely still offer a one-size-fits-all approach when it comes to servicing the customer. Isn’t it time for ATMs to evolve from simply being a cash withdrawal machine to become an integral part of your relationship with customers? Isn’t it time for ATMs to offer more innovative services that will enhance customer convenience and generate new revenue? CR2’s BankWorld revolutionises the way you interact with customers at the ATM by enabling a wide range of innovative transactions and tailored screens to individual customer segments thus offering a truly unique experience at the ATM channel. Read more...

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Your challenges have a BankWorld solution

BankWorld on ATM CR2’s BankWorld is a complete solution that gives you the power to take full advantage of your ATM capabilities. BankWorld enables you to reap the cost benefits of designing innovative products and services in-house while improving customer services through advanced and personalised interfaces. u

A host of innovative transactions that generate new revenue Most ATMs around the world only offer the same shortlist of core transactions. While branches can offer many more, they do so at a much higher cost of service. A BankWorld-powered ATM enables a wealth of new transactions that can reduce costs by migrating transactions to the ATM, generate revenue and enhance customer satisfaction. Innovative services include: XX Segment-specific transactions and branding XX Pre-approved offers and actionable adverts

XX Cash out services for remittance companies

XX Bill presentment and payments XX Card-less ATM access for customers through one-time SMS passwords or biometric authentication XX Card-less ATM services opened up to non-customers

Basic Transactions 99 99 99 99 99 99 99 99

Cash in / out Cheque in / out Envelope in / out Balance enquiry Mini-statement Fund transfer PIN Change Mobile Top-up

XX Cash withdrawal for P2P Mobile Payments or e-Cheques at the ATM XX ATM Card On/Off control and notifications See a sample list of innovative transactions on the table below.

Advanced Transactions enabled by BankWorld Money Movement

User Experience

99 Personalised Remittances 99 Bill Payment 99 Bill Presentment 99 Pay school fees 99 Fast Loans 99 Pay day loans 99 E-cheque purchase / redemption 99 Person to Person mobile payment / cash out 99 Pre-paid cards recharge 99 Card to Card Transfer 99 FX currency exchange 99 Transfer 99 Cash out from remittance companies

99 Relevant segmented offers 99 Pre-approved offers 99 Instant product acceptance 99 Personalised Screen design 99 Request a call back 99 Secure card-less access to the ATM 99 ATM services available for non-customers 99 Instant additional account opening 99 Security control: turn card on/off 99 Self-service requests: cheque book...

Notifications & Information 99 Consolidated view of all accounts and cards 99 Full statement 99 SMS alerts 99 Capture mobile number 99 Stop a cheque or standing order 99 Stop a credit card 99 Increase credit limit 99 Register for internet or mobile banking

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Segmentation & Personalised Branding enhance customer satisfaction



BankWorld includes a single Customer Information File (CIF) which gives a 360 degree view of the customer’s profile and activities including all of his accounts and products thus facilitating the creation of segments. BankWorld on ATM enables you to move away from the one-size-fits-all approach by giving you the power to deliver segment-specific transactions and services. Customers are presented with a unique transaction mix, personalised actionable adverts and a distinct look and feel that is relevant to their profile therefore more effective in increasing sales.

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Instant Product Acceptance and Processing converts leads into actual revenue



Unique to BankWorld is the capability to present actionable adverts that customers can accept instantly at the ATM. BankWorld will automatically process the request and deliver the product right away. Instead of just advertising on your ATMs, with BankWorld, you can actively sell through them.

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Cross-Selling streams revenue



Successful cross-selling can have a very significant impact in profitability. BankWorld can provide business intelligence features that allow you to cross-sell effectively to your customers. The system can analyse groups of customers to determine which ones are suitable for certain offers.

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Product and Screen Design Made Simple



With BankWorld, you can introduce a new service within a matter of hours! BankWorld Product Factory contains a catalogue of products and services that can be fully customised to your needs and launched in a very short time period. While ATMs become the face of your organisation, deploying a consistent brand identity is essential. CR2 empowers your marketing personnel to take control over the branding of your ATMs by easily designing and implementing screens using BankWorld Studio. You can also control which transactions, designs and adverts are presented to different segments.

High Security & Compliance CR2 ensures high security at the ATM channel; BankWorld u

enables banks to comply with latest industry standards such as EMV, 3DES and PA-DSS. Customers are also able to securely access an ATM without the need of their card using biometric authentication or multi-factor authentication such as one-time passcode on their mobile phone. Another unique feature of BankWorld is the capability for customers to activate or deactivate their ATM card and use it only when they wish.

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Universal



Whatever ATM brand you use, BankWorld will allow you to deliver a consistent offering and branding across your entire network. BankWorld certified ATMs include NCR, Wincor- Nixdorf, Diebold, Fujistu, Nautilus-Hyosung, Eastcom and GRG brands. BankWorld seamlessly connects to your existing back-office system. Since its launch CR2 has successfully implemented its solutions to more than 65 different back-office systems in multiple languages.

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A Truly Integrated Multichannel Strategy



The integrated architecture of BankWorld makes it easy for your bank to interconnect with other BankWorld electronic channels such as the internet or the mobile channel. With all channels working in unison, BankWorld gives you the capability to quickly deploy a host of innovative services such as P2P mobile payments, card-less ATM access or multichannel authentication for transactions.

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Remote Management



Your customers rely on your ATMs’ availability 24/7; ensuring your network stays up and running is of paramount importance. CR2 has designed a powerful set of solutions that empowers your personnel to better manage and monitor your ATM network and remotely address issues to ensure higher service availability. The suite includes: BankWorld ATM Client, BankWorld ATM Manager, BankWorld ATM Distributor, BankWorld ATM Support Tool, BankWorld ATM Custodian, BankWorld ATM Studio, BankWorld SMS Alerts and BankWorld ATM Cash Position.

BankWorld on ATM Benefits Increase Revenue

Improve Customer Service Cut Costs

99 Generate new source of transaction-based revenue 99 Cross-selling capabilities 99 Segmented offerings 99 Acquisition of leads and contact details 99 Third party ads

99 Tailored offerings and transaction mix 99 A wide range of services 99 Actionable adverts 99 Ease of use and convenience 99 Modern graphical screens

99 Card-less access at the ATM 99 Straight through processing to the back-office 99 Lower costs through remote administration

99 Shorter time to roll out products 99 Once a product is developed it can be quickly and easily launched across multiple channels

One size does not fit all! Sample below of transaction mix and branding upon customer profile:

Example of Freeform Screen Layout Up to 15 interactive zones Anonymous services : e-cheques Partner services : ticketing

Example of Kiosk Style Layout Multiple language support (tourists) Key partner advertisement Full ATM type transactions as well Cardless ATM access with SMS token, Iris scan or fingerprint (biometric) for full-service ATM access Large fonts and graphics for elderly and visually impaired customers

Example of High Net Worth Segment Short account overview Personalized alert Personalized withdrawal amounts Relevant investor information Relevant 3rd party advertisement Interactive invitations

Example of Student Segment Short account overview Personalized notifications Personalized withdrawal amounts Targeted advertisements Relevant services Interactive promotions : apply and confirm on the stop with STP to the back office

CR2’s BankWorld A Personalised Self-Service Experience

BankWorld Product Suite includes:

Why Choose BankWorld?

XX BankWorld Channel Manager: an integrated self-service platform driving a complete suite of electronic channels

BankWorld is the world’s only integrated self-service platform that enables you to drive all channels regardless of your existing IT system:

XX BankWorld on ATM: a powerful suite of solutions including an ATM switch, ATM management, screen design, monitoring and support tools

With BankWorld, you can:

XX BankWorld on Internet: best of breed internet banking solution for retail and corporate clients XX BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, GPRS, Web and smartphone applications for iOS and Android XX BankWorld on POS: a point of sale acquiring and payment system XX CardWorld: a complete end-to-end card payment, management and processing service

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XX Service your customers anytime, anywhere, while at the same time reducing the cost to serve XX Offer personalised services to your customers XX Tailor product offerings across all or selected channels XX Speed up product’s time to launch XX Cross-sell to your existing customers XX Convert leads into immediate sales XX Avail of greater opportunity to generate new fee income

Your challenges have a BankWorld solution

CR2 is the market leader in innovative self-service banking solutions including ATM, Internet and Mobile CR2 is the leading global provider of innovative self-service banking solutions providing banking institutions worldwide with robust and flexible ATM, Internet, Mobile and POS channels.

Over 100 banks in 60 countries have adopted CR2’s solutions, driving thousands of ATMs and servicing millions of internet and mobile banking users globally.

CR2 helps retail banks solve their complex business challenges by reducing operational costs, generating new revenue at the self-service channels and improving customer satisfaction through bestin-class technology and services.

Headquartered in Dublin, Ireland, CR2 has a network of well-established offices strategically located in 6 countries (Ireland, Australia, South Africa, India, Russia and in the Middle East) and regional representatives to better service our clients in those regions (Europe, CIS & Baltic, Middle East & Africa, Asia & Pacific).

CR2 has offices in: Dublin | Dubai | Bangalore | Perth | Amman | Johannesburg

More information on CR2 is available on www.CR2.com.

[email protected] www.CR2..com

BankWorld ATM V1.12

CR2’s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels including ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new products, services and screens, provide a personalised offering to customers, cross-sell and upsell products to the right customer at the right time and right channel.