AN SGS CORPORATE NEWSLETTER FOR AGRICULTURAL SERVICES

FOCUS ON RICE AN SGS CORPORATE NEWSLETTER FOR AGRICULTURAL SERVICES OCTOBER 2013 Dear Customer, Global rice production is expected to reach new recor...
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FOCUS ON RICE AN SGS CORPORATE NEWSLETTER FOR AGRICULTURAL SERVICES OCTOBER 2013

Dear Customer, Global rice production is expected to reach new records in 2013-14, exceeding 497 million tons for the first time and traded volumes of approximately 38 million tons. However, the dynamics of the market are constantly changing, creating both opportunities and challenges for exporters and importers alike. China is set to become the world’s largest importing destination (once a major rice exporter), whilst Thailand’s domestic support scheme has resulted in lower exports in recent years.

Through our comprehensive and dedicated international network, SGS is able to mitigate our client’s risks throughout the agricultural supply chain, all over the world. Our professional and well trained staff are able to provide Inspection, Testing, Fumigation and Collateral Management services, tailoring specific packages and services to meet all our client’s needs. SGS delegates will be delighted to discuss the many ways we can help you at the 5th annual TRT, World Rice Conference in Hong Kong, 19-21 November.

This newsletter provides you with all the SGS contact points to meet your requirements. We look forward to working with you in the future.

GRANT BEDFORD Vice President - South East Asia Pacific

MANAGE THE RISKS TO RICE IN TRANSPORTATION International trade in rice keeps growing. This makes for good business opportunities. However, shipping this hygroscopic product around the globe in ships and containers increases the risk of caking, mould and rot as a direct result of condensation occurring during transit. In its raw state rice is hygroscopic – it has a natural moisture content but at the same time the potential to absorb, retain or release water from the atmosphere. This risk is increased when rice is transported in ships and/or containers as they can be impacted by atmospheric and environmental conditions and cause any water vapour to condensate. Moisture damage is the source of a significant number of cargo damage claims.

VENTILATION ON BOARD Dry cargo vessels are fitted with natural and/or mechanical ventilation systems but in practice, controlling temperatures, and thereby condensation is challenging. Air and water temperatures vary across latitudes. As a vessel and its cargo travel from one climate to another something as simple as a cold hull ploughing through warm waters is enough to trigger condensation.

CAUSES Condensation occurs as a result of temperature differences between a

cargo, its container surfaces and/or the air around it. A warm cargo in a cold container/ship’s hold will warm the air that surrounds it causing condensation on cold steel surfaces, which then turns into droplets and falls onto the rice (known as ship sweat). The rice then absorbs this moisture damaging it beyond use. Similarly, a cold cargo and hold subjected to warming from external air and sea temperatures condensation (known as cargo sweat) may form as dew on exposed surfaces, including the cargo, causing damage.

CARGO PROTECTION Carriers can take steps to minimise the risk of condensation and subsequent moisture damage claims. As previously mentioned dry cargo vessels are fitted with natural and/or mechanical ventilation systems. Preventing, or at the very least reducing, contact between the rice and hold steelwork is the most effective method of protection. It significantly reduces the risk of contact with condensation. The risk of condensation can be exacerbated

by the proximity of a container/hold to warm surfaces, such as engine room bulkheads or other latent heat sources. The most common solution for rice cargoes is the use of desiccants (hygroscopic substances) and/or moisture barrier paper to avoid problems associated with condensation.

MONITORING Carriers should maintain accurate ventilation records which detail measurements taken in the hold of dewpoints, temperatures and weather events, all of which can impact cargo quality. These records will also record actions taken by the carrier to mitigate the risk of condensation occurring.

OCTOBER 2013

FOCUS ON RICE

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THAILAND SGS Thailand’s agricultural services are internationally recognised for their high level of expertise and independence. Our network gives our customers access to global resources in addition to local knowledge. Clear, precise real-time and graphical updates are supplied with professional advice to support your business. The diversity of our services, combined with traditional inspection, allows us to deliver services of the highest integrity. SERVICE EXCELLENCE We provide prompt and cost-efficient solutions to complex trade-related requirements. These solutions draw on state-of-the-art information resources, laboratory facilities and support systems, together with a wealth of commercial experience. We aim to meet client expectations through the consistent delivery of service excellence to Thailand’s business community.

OUR SERVICES ••

Supervision of packing and weighing.

••

Supervision loading.

••

Pre-Sampling.

••

Tally and sealing.

••

Container cleanliness checking.

••

Draft survey.

••

Physical analysis.

••

Laboratory test.

••

Fumigation.

SGS Thailand was established in 1951. From these pioneer days it has grown into a large, diverse and integrated group. In recent years we have become a leading provider of certification in quality and environmental management systems, social accountability, hygiene and food safety.

THAILAND TEAM Lalita Khunrenpukdee

Documentation Officer

[email protected]

Nattapon Boonprachuay

Coordinator

[email protected]

Niramon Lamyai

Documentation officer

[email protected]

Parichart Anchaliphong

Section Head

[email protected]

Piyarat Jaisa-ard

Assistant Department Manager

[email protected]

Santi Boonsiro

Grain Department Manager and

[email protected]

Technician Suwit Somsri

Assistant Department Manager

[email protected]

Thunyapat Kaewpradit

Coordinator and Quality

[email protected]

Assistant

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FOCUS ON RICE

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VIETNAM SGS has been providing services in Vietnam since 1989 and in September 1997 we became the first international, independent inspection, testing and certification company to be granted a 100% Foreign Owned Company License. SGS Vietnam has supplied rice inspection services from the beginning. We now have eight offices and laboratories across the country and invest heavily in both training our people and in providing the most modern equipment for our laboratories. Many of our inspectors have more than 10 years experience in the field As well as serving domestic markets, SGS helps Vietnam export to many markets including Southeast Asia, Africa, South America, the Middle East, the USA and Europe. To protect commodities in storage and transit, we also provide fumigation services. Using the best quality and most appropriate fumigants, our team can apply exact dosages to ensure the best results, protect the cargo and ensure consumer health. We are one of Vietnam’s main suppliers of fumigation services for rice exports. In addition to our existing services, we have started pest control services earlier this year.

For more details of our rice inspection, fumigation and pest control services, contact our local team:

VIETNAM TEAM Bui Hong Minh

Agri Sales Manager

[email protected]

Bui Phan Truong Trong Nhan

Section Manager (Other Agri. Products)

[email protected]

Nguyen Hanh Thong

Operation Manager

[email protected]

Ngo Nguyen Binh Vuong

Agriculture Lab Supervisor

[email protected]

Nguyen Ngoc Si

Agriculture Supervisor

[email protected]

Nguyen Phan Thi Thao Linh

Agriculture Lab. Technician

[email protected]

Nguyen Tan Thoi

Agriculture Manager

[email protected]

Nguyen Thi Kim Uyen

Agri Lab. Senior Technician

[email protected]

Nguyen Thi Minh Hue CMA

Operational/ Agri Administrator

[email protected]

Nguyen Trung Tuyen

Marine Supervisor/ CMA Operational

[email protected]

Thai Van Minh

Fumigation Section Manager

[email protected]

Tran Thi Phi Oanh

Section Manager (Rice/Cotton/Veg.Oil)

[email protected]

Vu Van Anh

Agriculture Administrator

[email protected]

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PAKISTAN In Pakistan‘s agrarian economy rice plays many roles. It is the second staple food, delivers more than 2 million tones to our national food requirements and contributes to the country‘s foreign exchange earnings. Agricultural services in Pakistan are supported by SGS’ state of the art ISO 17025 accredited agriculture and food testing laboratory. Across the country, rice is grown under diverse climatic and edaphic conditions. Basmati rice predominates in the traditional rice tract of Punjab. In Sawat, in high altitude mountain valleys, japonica rice is grown, while in south KPK, Sindh and Baluchistan, long grain heat tolerant tropical rice (coarse rice) is grown.

CONTROL OF LOADING OPERATIONS

FUMIGATION AND PEST MANAGEMENT

Visual inspection of container cargo spaces and vessel holds to check that they are free from odour, foreign matter, previous cargo residues and/ or pest infestation, and are fit to load the intended cargo. Round the clock attendance at ports and warehouses.

Fumigation and pest management services reduce the risk of infestation and help to protect the commodity from damage. If there a cargo has unwanted guests, such as weevils, beetles or other pests, or their larvae, SGS will take care of it.

SGS Pakistan provides weighing, sampling, analysis, loading supervision, tally, fumigation and pest control services, as well as evaluation/ assessment of weight and quality for many thousands of tons of rice.

INSPECTION SERVICES SAMPLING Sampling in accordance with contractual methods or international standards, i.e. Gafta, ISO, etc..

ANALYSIS/TESTING FOR QUALITY According to internationally recognised standards and methods: physical analysis, chemical analysis, heavy metals, pesticide residues, microbiological and mycotoxins.

QUANTITY & WEIGHT CHECKS Random quantity and weight checks, tally of bags during container stuffing, tare weight.

PACKING & LABELLING VERIFICATION Assessment of packages to meet labelling, packing and marking requirements, as well as to minimise the risk of rejection at destination.

SALES / OPERATIONS TEAM M. Ali Jaferi

Executive Officer

[email protected]

Faisal Nisar

Deputy Manager

[email protected]

Huma Jamal

Executive Officer (Back Office)

[email protected]

Imran Ayub

Sr. Executive Officer(Fumigation)

[email protected]

Kanza Najeeb

Executive Officer

[email protected]

Mazhar Iqbal Shaikh

Director Operations

[email protected]

Nadeem Umrani

Sr. Executive Officer

[email protected]

Dr. Naushad Zafar

Technical Manager

[email protected]

Syed Rahat Hussain

Assistant Executive Officer

[email protected] 

Uroosa Fawad

Executive Officer

[email protected]

Wajiha Ali

Executive Officer

[email protected]

Zeeshan Zafar

Executive Officer

[email protected]

Zubair Shah

Executive Officer

[email protected]

OCTOBER 2013

FOCUS ON RICE

IN WAREHOUSE CARGO FUMIGATION Cargo fumigation in the warehouse is usually completed beneath tarpaulin covers, or by sealing the entire warehouse, to avoid leakage of fumigant. The area surrounding the lot is also sprayed with World Health Organisation (WHO) approved pesticides for optimum results.

IN CONTAINER CARGO FUMIGATION Container loading is the most common export method. Exported goods, which are packed into shipping containers, are fumigated, and the containers are then allowed to be dispatched. Subsequently, a fumigation certificate is issued for the treated contents and the container. Treatments vary depending on the destination of the cargo; the relevant fumigation standards are applied.

GENETICALLY MODIFIED ORGANISM (GMO) TESTING GMOs are regulated and monitored by many countries. Our laboratory uses real time PCR to detect genetic modification.

BASMATI RICE AUTHENTICATION THROUGH DNA ANALYSIS Basmati rice authentication conducted using DNA analysis offers scalable throughput and rapid results. The tape station estimates the level of nonbasmati rice in a batch by producing different sized microsatellite PCR products.

GERMINATION TESTING Germination testing is conducted in accordance with industry standards, the Association of Official Seed Analysts (AOSA) and the International Seed Testing Association (ISTA).

VISUAL ANALYSIS OF RICE FOR IDENTIFICATION SGS Pakistan also provides services such as supervision loading, sampling, container cleanliness checking and fumigation for rice.

IN SHIP HOLD CARGO FUMIGATION Pest infestation is common in cargo onboard vessels and ships. It is essential to take charge of the situation and eliminate pests. In the case of bulk cargo in vessel holds, fumigation is conducted by placing perforated PVC pipes, through manholes and the holdtop.

TESTING SERVICE SGS Pakistan offers highly sophisticated testing services for rice exporters to help them remain competitive in export markets. The newly developed analyses include:

LABORATORY TEAM Agha Jafar

Grain Analyst

PESTICIDE RESIDUE ANALYSIS

Ghufran Saeed

Sr. Executive Officer

MRL (maximum residue limits) are set by regulatory authorities for pesticides and define acceptable levels. We conduct pesticide residue analysis in accordance with AOAC methods, to ensure consumer safety.

Fariha Yousufi

Food Technologist

Hakim Tariq

Grains Analyst

Hassan Kaleem

Microbiologist

Khawar Askari

Chemical Analyst

Maryam Khalid

Food Technologist

Mazahir Shah

Sr. Grain Analyst

Nudrat Amir

Deputy Manager

Saba Naz

Data Analyst

MYCOTOXINS Liquid chromatography is used to identify and quantify the presence of toxins.

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INDIA SGS India offers a vast spectrum of testing services, inspection and certification services. With more than six decades of expertise and a presence across the country, we have a reputation for delivering quality services with pinpoint accuracy. In a dynamic market, at SGS India, we protect the interests of our customers by ensuring the quality of cargo by: ••

Visual inspection.

••

Sampling and testing.

••

Quantity and weight determination.

••

Packaging and label verification.

Our inspection procedure for all rice products includes: ••

Random samples drawn as per GAFTA from cargoes for lab testing.

••

The weight of selected bags, loaded trucks or stuffed containers is checked to determine quantity.

••

Packing and labels are verified as per contract requirement.

••

Transport cleanliness.

••

Loading supervision.

••

Transport sealing.

••

••

Real time reporting and cargo monitoring.

Prior to loading, the transport is checked for cleanliness.

••

Traceability is maintained by sealing of stacks, samples and transport for future identification.

••

Operational control from loading to discharge point.

••

Real time reporting and cargo monitoring.

We keep track of client cargoes at every point of the supply chain including at: ••

Production & processing plant.

••

Warehouse.

••

Container stuffing.

••

Truck/rail/vessel/ship hold loading and discharge points.

Our network of facilities delivers testing capabilities including: Manual sorting for physical analysis: Each grain of a representative sample is manually segregated on the basis of following physical characteristics: ••

Grade - contrasting varieties, admixture, broken, length, breadth, LB ratio, immature, thickness, milling yield, abnormal, elongation, foreign matter, paddy etc.

••

Colour - chalky damaged, discoloured, green, yellow, red, amber, black, ungelatinised, spotted/stained, orange, black specks, milling degree, etc.

••

DNA test: This technology is used for determination of the following Basmati varieties:

••

Indian - Basmati 217, Basmati 370, Basmati 386, Haryana Basmati (HKR 228/IET 10367), Punjab Basmati, Pusa Basmati (IET 10364), Ranbir Basmati (IET 11348), Dehradun (Type-3), Taraori (Karnal Local, HBC-19), Kasturi (IET 8580), Mahi Suganda, Pusa 1121.

••

Pakistani - Basmati 370, Basmati 385, Basmati 198, Super Basmati, Kernel.

GMO test: Determines the genetic modification status of rice.

GURGAON TEAM Abhay Hardikar

Dy Director -Agricultural Services

[email protected]

Bhuvanesh K Tiwary

Fumigation North India Incharge

[email protected]

Chandna Walia

Back Office Executive

[email protected]

Dhiraj Rawat

Basmati Analyst North India

[email protected]

Garima Loona

Back Office Assisstant

[email protected]

Hardit Singh

Operation Incharge North India

[email protected]

Jb Tyagi

Back Office Executive

[email protected]

Ramakrishnan Ramaswamy

Location Incharge North India

Ramaswamy_Ramakrishnan@

Ravi Thakur

Business Development Manager

Sandeep Singhal

Fumigation Operator

Sudhir Kumar

Director - Agricultural Services

sgs.com [email protected]

[email protected]

Pesticide Residue: SGS Multilab, India offers testing of rice for pesticide residues (510 compounds). The list targets EU requirements as well as FSSAI and Codex requirements for Rice. Other tests: Mycotoxins, whiteness degree by Kett Meter, heavy metals, nutritional value, fats, cholesterol, dietary fibre, sodium, calcium, zinc, iron, phosphorous, sugars, amino acid profile. Fumigation & pest control: SGS’ fumigation services prevent the spread of pests and minimise the risk of damage to your goods.

OCTOBER 2013

FOCUS ON RICE

HYDERABAD TEAM Avadootha Ganesh

Sr. Executive

[email protected]

B. Srinivas Reddy

Executive

[email protected]

Ch. Venugopal

Inspector

[email protected]

Darapureddy Sirisha

Office Executive

[email protected]

DeepakKansal

Assistant Manager

[email protected]

J Diwakarmohanbabu

Inspector

[email protected]

Lakshminarayana Lavu

Chemist

[email protected]

Ravindra Shukla

Executive

[email protected]

Dr. Sanjeev Raikar

Lab Manager

[email protected]

Santosh Kadam

Regional Branch Manager

[email protected]

Sowjanya Metta

Chemist

[email protected]

Vasant Mohan

Manager- Agriculture Services

[email protected]

INDORE TEAM Alok Dubey

Executive

[email protected]

Ajay Ukande

Executive

[email protected]

Amruta Pathak

Chemist

Anil Pandey Sr.

Inspector

Dasharath Raghuwanshi Sr.

Executive

Jagdish Bairagi

Sr. Executive

[email protected]

Mukesh Dubey

Op. Executive

[email protected]

Rajesh Chanpura

Assistant Manager

[email protected]

Renu Goyal

Chemist

Sunita Patidar

Chemist

Vinay Joshi

Manager

[email protected]

[email protected]

KOLKATA TEAM Bijoy Mukherjee

Executive

Manash Ranjan Dasgupta

Sr. Inspector & Field

[email protected]

co-ordination P. Balan

Executive

Sankhamay Banerjee

Asst. Manger

Sanjib Kumar Ghosh

Executive

Subajit Kar

Executive

Tanmoy Bhowmick

Executive

[email protected]

GANDHIDHAM – RICE / GRAINS TEAM Mr. Bhupendra Sodha

Commercial Executive

[email protected]

Mr. Dinkar Deo

Manager Agriculture Services

[email protected]

Mr. Hitesh Gor

Laboratory In-charge

[email protected]

Mr. Somarajan Assary

Executive

Mr. Surendra Kale

Chemist / QAC

Mr. Tarun Sevak

Inspector

[email protected]

P. 6

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MYANMAR SGS Myanmar Ltd was established in 1948 to deliver rice and timber inspection services. Today, we have expanded from inspecting rice and timber to all agriculture products, soil testing and laboratory services for trade related commodities. Myanmar’s economy is still predominantly agrarian and rice remains a high proportion of the agricultural commodities inspected by SGS. Rice is a staple food in Myanmar and one of its main export goods. Annually, between 1 and 1.5 million tonnes of rice is been exported from Myanmar to international markets. The rice

market is broad and Myanmar produces many types and varieties of rice from several states and divisions. Meeting contractual specifications for specific varieties is a key issue for the country’s rice producers, especially when the rice is destined for international markets. To ensure contractual compliance and avoid

any issues, SGS Myanmar Ltd provides a range of services: ••

Quality & quantity inspection.

••

Cargo preparation at supplier’s warehouse.

••

Fumigation services - either in storage facilities, or in transit.

••

Hatch cleanness inspection.

MYANMAR TEAM Aung Kyaw Htoo

Business Manager

[email protected]

Khin Maung Aye

Chief Supervisor

Min Thein

Operation Manager

[email protected]

Nu Nu Yi

Admin Manager

[email protected]

Thin Thin Maw

Manager (Laboratory)

[email protected]

Tin Me Me Hlaing

Supervisor (Back Office)

[email protected]

Tun Tun

Operation Manager

[email protected]

Ye Thura

Agronomist

[email protected]

Zaw Zaw Aung

Assistant Manager (Fumigation)

[email protected]

PHILIPPINES Rice has always been the main staple food for Filipinos. In fact, although the country already produces its own rice, the Philippines is also considered one of the world’s largest importers of it. SGS offers inspection of the quality and quantity of rice imports. Known for valuing quality and integrity highly, our agricultural laboratory employs experienced and highly qualified registered chemists and chemical engineers to ensure the quality of your agricultural produce. To date, SGS Philippines Inc. is still the choice of many rice importers in ensuring the value of their purchase from abroad. The services we offer for rice are:

Quantity Inspection: ••

Loading and unloading supervision.

••

Volumetric survey.

••

Warehouse inspection.

••

Draft survey.

••

Check weighing and tallying.

••

Sampling.

Quality Inspection: ••

Moisture.

••

Visual examination and classification.

••

Microbiological analyses.

••

Heavy metals analyses.

••

Pesticide residue analyses.

••

GMO.

FUMIGATION At SGS Philippines, we help you to mitigate risk, and deliver true value to your customers with extensive fumigation services. We offer you our credibility, expertise and the wide network of services around the world.

OCTOBER 2013

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SENEGAL Rice is one of the main consumer goods in Senegal. In addition to domestic production of some 400,000 metric tons of rice in paddy fields in the Senegal River valley, the country imports a further 1.2 million tons each year. Established in 1987, SGS in Senegal operates range of rice services for traders, rice importers and stevedoring companies. From our network of offices in Nouakchott in Mauritania, Banjul in Gambia, Bissau in Guinea-Bissau, we deliver services including: ••

Discharging supervision.

••

Sampling.

••

Weighing and tally.

••

Draft survey.

••

Assessment of stock by volume survey.

••

Fumigation of warehouse and container.

In addition, we provide collateral management services for local and international banks, as well as traders.

SENEGAL TEAM Abdoul Boubou SY

Supervisor / Topographer

[email protected]

Demba Niang

Supervisor

[email protected]

Ibrahima Faye

Manager

[email protected]

Idrissa Diome

Supervisor / Draft Survey

[email protected]

Kéba Badji

Back Office

[email protected]

Lamine Cissé

Bissau Branch

[email protected]

Libasse Diallo

Fumigation Supervisor

[email protected]

Mame Saloum Diop

Mauritania Branch

[email protected]

Mohamed El Moctar Ndiaye

Supervisor

[email protected]

Mor Guèye

Gambia Branch

[email protected]

Agriculture and Consumer Goods Business Development Pierre Thiare

Manager

[email protected]

2 • OCTOBER2008 2013 N° X •N°XXXXXXXX

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IVORY COAST SGS Ivory Coast has been delivering rice discharge surveys since 1992 when the first marine service started up in the country. Working out of Abidjan and San Pedro we deliver rice discharge surveys to traders, marine insurance companies, stevedores, ship owners and local rice importers. Since 1992 we have developed and extended our services to include the following: ••

Cargo fumigation.

••

Attendance for hatch cover opening

on arrival and complete a statement on the cargo condition.

••

Deliver a report on our findings and out turn, on daily basis.

••

Thorough quality and quantity tally at discharge.

••

Issue survey reports.

••

Assessment of cargo damage extent and liability in the port.

••

Conduct cargo damage survey to determine circumstances, cause, origin, extent and liability.

SGS Ivory Coast is also providing Collateral Management Services for its clients.

IVORY COAST TEAM Bernadin Assoi

CMA Operation

[email protected]

Bilkair Mamadou Ould

Fumigation Manager

[email protected]

Capt Calix Assi

Agri Manager

[email protected]

Cyrille Tano

Branch Office Manager

[email protected]

Kadio Jean Claude

Operation Supervisor

Mathias Douayere

Fumigation Supervisor

Melanie M‘Bra

Back Office

Raphael Adagra

Back Office Manager

[email protected]

Capt Toure

CMA Operation Manager

[email protected]

[email protected]

NIGERIA Among the top 20 rice producers Nigeria is also one of the largest net importers. SGS Nigeria provides discharge supervision services, which comprise of tallying and general supervision of vessels/containers. We tally the movement in and out of rice and into CMA warehouse operations.

In addition, we also offer stock monitoring agreement (SMA) services. We tally receipt of, and movement in and out of the warehouse. Plus, we take samples if requested and forward them

to our affiliate laboratory for testing in line with the parameters requested by our client.

NIGERIA TEAM Adeyinka Adebayo

Senior Operations Supervisor

Azuma Okore

Field Inspector

Daniyan Lanre

Field Inspector

[email protected]

Jonas Okafor

Operations Supervisor

[email protected]

Maryam Usman

Agri Lab Analyst

[email protected]

Mojisola Amodu

Computer Operator

[email protected]

Richard Obasi

Assistant Operations Manager

[email protected]

Solomon Aduak

Supervisor

XXX ON RICE FOCUS

2 • OCTOBER2008 2013 N° X •N°XXXXXXXX

OUR GLOBAL TEAM IS ALSO HERE TO SUPPORT YOU:

OLIVIER COPPEY

BRUNO WIDMER

MARIA CARDONA

Executive Vice President

Business Development Manager [email protected]

Grain Coordinator [email protected]

PAUL HARRISON Vice President Global

AXEL HARMSEN

DOUNIA AMAMOU

Sales and Customer Care [email protected]

International Sales Manager [email protected]

Soft and Food Coordinator [email protected]

JOHNY BOERJAN

DIDIER COLLET

PATRIZIA WEBER

Vice President Technical Governance [email protected]

International Sales Manager [email protected]

Guarantee Services Administrative Manager [email protected]

GENNADIY SHULGA

ENRIQUE CALDERON

FREDERICO STEWART

Vice President Global Business Development [email protected]

Customer Care Manager [email protected]

Guarantee Services Coordinator [email protected]

P.P.10 12

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