Vadaxchange Admin Tools – Call Recording This document will step you through the process understanding and making use of the system level call recording and also the Ad-Hoc (per call as needed) call recording available on your Vadaxchange. 

System level call recording is not a standard feature and it must be enabled on your system.

If you do not have this feature, but would like it please contact your Vadacom Account Manager or the Vadacom Service team. 

Ad-Hoc call recoding is a standard feature but it must be enabled and its base configuration done by Vadacom before it will be controllable and editable within your Admin interface.

Once enabled to control you will need: Admin rights to Vadaxchange

Setup and Use of System level call recording Once the feature is enabled on your system you will be able to access configuration screens. When you log into your Vadaxchange, select “SYSTEM CONFIG” As per below

Then on the left hand side select Permanent Call Recording

Once the Permanent Call Recording page is open your page will have the following options, depending on what is enabled on the ‘General’ tab, sections in the other 3 may or may not be selectable and editable. We will go over this setup below. It’s important to understand that calls can’t be kept forever, your Vadaxchange has limited storage in order to keep your call recordings the amount of calls you keep will also depend on how many calls you do per day and the length of these calls. Please discuss this with the Vadacom Service team in regards to your expected call volume and desired storage duration.

We are able to move recordings to an external network drive for long term storage but it’s important to note that once moved they will no longer be accessible by the Buddy interface or reports.

Inbound call recording parameters This is the first subsection within the general tab; here it asks some questions in regarding to the general setup and recording of inbound calls. You have options to record all inbound calls, or those only that are coming via specific DDI’s (Image 1) If the latter is selected then the page has shown in (image 2) will be editable, from here you are able to select what DDI’s you want to have recorded. Image 1

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Outbound call recording parameters This is the second subsection within the general tab; here it asks some questions in regarding to the general setup and recording of outgoing calls. You have options to record all outbound calls, or those only that are coming to specific extensions, agents or channel spy users. (Image 3) If you elect to not record all calls and want to select only extension or people based on their channel spy setup (setup of this is covered within a separate manual, Vadaxchange - Channel Spy). If extensions are selection the options within the “Extensions” tab and “Outbound” calls will be selectable, simply tick the extensions you want recorded within the ‘Outbound’ Colum. (Image 4) If Agents are selected this will allow selection of within the “Queues” tab if you want to record all outbound calls made from dynamic queue members of the selected queues. You can also decide if you want Outgoing calls from your Snoop users to be recorded. Image 3

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Calls FROM internal extensions call recording parameters This is the third subsection within the general tab; here it asks some questions in regarding to the general setup and recording of internal calls that are made by extensions. You have options to record all internal calls that are made by extensions or those only that are from specific extensions, dynamic agents or channel spy users. (Image 6) If you elect to not record all calls and want to select only extension or users based on their channel spy setup (setup of this is covered within a separate manual, Vadaxchange - Channel Spy). If extensions are selection the options within the ‘Extensions’ tab and ‘Internal From’ calls will be selectable, simply tick the extensions you want recorded within the ‘Internal From’ Colum. (Image 7) If Agents are selected this will allow selection of within the “Queues” tab if you want to record all internal calls made from dynamic queue members of the selected queues. (Image 8) You can also decide if you want internal calls from your Snoop users to be recorded. Image 6

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Calls TO internal extensions call recording parameters This is the fourth subsection within the general tab; here it asks some questions in regarding to the general setup and recording of internal calls that are made to extensions. You have options to record all internal calls that are made to extensions or those only that are from specific extensions, dynamic agents or channel spy users. (Image 9) If you elect to not record all calls and want to select only extension or users based on their channel spy setup (setup of this is covered within a separate manual, Vadaxchange - Channel Spy). If extensions are selection the options within the ‘Extensions’ tab and ‘Internal To calls will be selectable, simply tick the extensions you want recorded within the ‘Internal To’ Colum. (Image 10) If Agents are selected this will allow selection of within the “Queues” tab if you want to record all internal calls made from dynamic queue members of the selected queues. (Image 11) You can also decide if you want internal calls to your Snoop users to be recorded. Image 9

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Setup and Use of Ad-hoc call recording Ad-hoc call recording is used for people that do not want to do system side call recoding due to company ideals or storage issues. This feature allows the end users to dial a code (*7 by default) and have the call recorded from that moment onwards. The internal extension dialing *7 will hear a beep to confirm the call is being recorded , the other end will get no such notification. If the user dials *7 again or if the call ends the recording of the call will be emailed to the user based on some settings within the Vadaxchange Admin tools. Once the feature is enabled on your system you will be able to access configuration screens. When you log into your Vadaxchange, select “SYSTEM CONFIG” As per below

Then on the left hand side select In-Call Call Recording

Once selected it will ask some options about how you want to setup the In-Call Call Recording. It will ask you for the following details :  

Email address we will use for sending the messages, normally the same email address that is used for voicemail notifications would be used. Email address where the recordings will go if the user that dialled *7 has no email address attached to the user. This should be an admin or someone that can be responsible for giving these recordings to the correct user, also because conferences can be recorded if the phone that is used has no email address these recordings will also be send to this person, the set of that is covered in separate manual “Vadaxchange - Making use of Conference Bridges”

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Emailing Policy, gives you two options: 1. Send to Global email address (as per above) 2. Send to user email addresses if available and only to global if none exist

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Attachment Policy, also gives two options: 1. Attach actual call to email and send, email delivery sizes must be kept in mind here as long calls will create large files. Approximately 1megabite per minute. 2. Email includes a “link” to the file; this link will only work when inside the local network that has access to your Vadaxchange. Vadaxchange - Making use of Confernce Bridges