NN44480-307
Nortel Call Recording Card Planning, Installation, and Administration Guide Product Release 6.5 and 7.0
Standard 01.03
November 2009
Nortel Call Recording Card Planning, Installation, and Administration Guide
Publication number: Product release: Document release: Date:
NN44480-307 6.5 and 7.0 Standard 01.03 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Revision history November 2009
Standard 01.03. The Nortel Call Recording Card Planning, Installation, and Administration Guide is up-issued for Product Release 6.5 and 7.0.
October 2009
Standard 01.02. The Nortel Call Recording Card Planning, Installation, and Administration Guide is up-issued for Product Release 6.5 and 7.0.
April 2008
Standard 01.01. The Nortel Call Recording Card Planning, Installation, and Administration Guide is up-issued for Product Release 6.5.
Planning, Installation, and Administration Guide
iv
Contents Getting Started
7
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Nortel Call Recording Card
11
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installing the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the Nortel Call Recording Card Switch Configuration for Nortel Call Recording Card . . . . . . . . . . . . . . . . Cabling the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . . Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning the Internet Protocol (IP) address . . . . . . . . . . . . . . . . . . . . . . . Changing the user name and password for command line access . . . . . . . Recording file format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engineering Guidelines
19 20 30 36 38 42 43
45
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Usage guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Test and Debug Capabilities Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Factory test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card state debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Application level debugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrade Procedures
49 50 51 52 57 58 59
61
Application loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Contents
Standard 01.03
XA firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 BootROM loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Precautions, Samples, and Error Codes
73
Precautions for handling circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sample boot sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Error code definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Glossary
vi
89
Nortel Call Recording Card
Chapter 1
Getting Started In this chapter About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Planning, Installation, and Administration Guide
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Getting Started
Standard 01.03
About this guide The Nortel Call Recording Card Planning, Installation, and Administration Guide provides step-by-step instructions you must perform to complete the installation and administration of Nortel Call Recording Card.
Intended audience This guide is intended for:
8
Nortel installers and distributors who are responsible for installing the Nortel Call Recording Card.
Administrators who are responsible for monitoring and maintaining the Nortel Call Recording Card.
Nortel Call Recording Card
November 2009
Getting Started
How to get help This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site The content of this documentation was current at the time the product was released. To check for the latest updates to the Nortel Contact Recording and Quality Monitoring documentation, go to http://www.nortel.com/documentation and navigate to the Contact Recording suite.
Getting help from the Nortel Web site The best way to get technical support for Nortel products is the Nortel Support web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support Web site and Nortel Knowledge Base for answers to technical issues
open and manage technical support cases
Planning, Installation, and Administration Guide
9
Getting Started
Standard 01.03
Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center. In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the Web site below to obtain the phone number for your region: http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code You can use an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to: http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.
10
Nortel Call Recording Card
Chapter 2
Installing the Nortel Call Recording Card In this chapter Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installing the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . 15
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Installing the Nortel Call Recording Card
Standard 01.03
Installation overview The following table documents the Nortel Call Recording Card installation information. Table 1: Nortel Call Recording Card applicability and compatibility Nortel Call Recording Card
Application and Compatibility
Switch options
Small systems:
Option 11 Cabinet / Chassis
Succession 1000
Succession 1000M Cabinet / Chassis
Large systems:
Card slot location
Option 51C/61C/81/81C
Succession 1000M Half Group/Single Group/Multi Group
Option 51C,61C, 81 or 81C: any IPE slot except CONT Any IPE slot in an Option 11 Cabinet / Chassis. Succession 1000M Half Group / Single Group / Multi Group: any IPE slot except CONT. Any IPE slot in a Succession 1000 or Succession 1000M Cabinet / Chassis. Note: On older Option 51C to 81C systems (before IPE shelf vintage NT8D37EC) for slots other than 0,4,8,12, you must install the NT8D81AA backplane to I/O panel cable to connect all required signals to I/O panel.
MDF cabling
12
None (the sets are virtual).
Nortel Call Recording Card
November 2009
LAN cabling
Installing the Nortel Call Recording Card
Complete cabling requires:
One NTAG81 PC maintenance cable
50 pin I/O connector -A0852632
NTVQ83 ITG EMC shielding kit
One category 5, 100-base-T Ethernet standard
Software release
Meridian 1 Release 25.15 software or later. Succession release 2.0 or later.
Dip switch setting
None.
Time and date stamp
Automatically sent out by M1 CPU.
Upgrade capability
Loadware upgrades performed from maintenance CLI. Upgrade across network using FTP.
Recording storage
If using Call Recording, the FTP Server must have adequate file storage space. For example, a one minute call recording consumes up to 480 KB of disk space.
Conference capacity
Each Nortel Call Recording Card session uses three conference ports on the switch. If OBTN is set to either AGENT or ALL, each Nortel Call Recording Card session uses four conference ports on the switch. If using Agent Greeting and OBTN is set to either AGENT or ALL, each Nortel Call Recording Card port uses five conference ports on the switch.
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Installing the Nortel Call Recording Card
Standard 01.03
You must ensure there are enough conference ports on the switch to handle the number of simultaneous observes permitted by the Nortel Call Recording Card keycode. You must also ensure that each agent is assigned adequate conference capacity to permit use by Nortel Call Recording Card, Agent Greeting, OBTN and personal conference activities. PEP Information
14
To interoperate with Agent Greeting the following PEP must be applied: MPLR17930
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
Installing the Nortel Call Recording Card Use the following preinstallation checklist to ensure you meet the Nortel Call Recording Card installation requirements.
Preinstallation checklist To install the Nortel Call Recording Card, you must meet the installation requirements listed in Table 2: “Preinstallation checklist for Nortel Call Recording Card,” on page 15. Table 2: Preinstallation checklist for Nortel Call Recording Card Requirements for Nortel Call Recording Card installation
Check
Nortel Call Recording Card installation pack, see Table 7: “Nortel Call Recording Card product structure,” on page 30.
r
RS232 maintenance cable for access to the command prompt of the card.
r
Access to switch software with administrator privileges to configure the card at switch level.
r
The switch must have an available slot in which to install the card.
r
IP configuration for the card: card IP address, gateway IP address and subnet mask. See “Assigning the Internet Protocol (IP) address,” on page 38.
r
FTP server configuration
FTP server with accounts set up for Nortel Call Recording Card. These accounts must have write and append access, see “Recording file format,” on page 43.
Planning, Installation, and Administration Guide
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15
Installing the Nortel Call Recording Card
Standard 01.03
Before installation, perform the following tasks
Read the section on usage guidelines, see “Usage guidelines,” on page 47, before using the card.
r
Ensure the system has adequate conference capacity to support the number of Nortel Call Recording Card sessions installed. See Table 1: “Nortel Call Recording Card applicability and compatibility,” on page 12. If the system does not have adequate conference capacity, install extra XCT cards (large system) or dual fibre and conference cards (small systems) as required.
r
Install procedure introduction Complete the following steps to install the Nortel Call Recording Card. Print these steps and use the provided check boxes to ensure that all installation tasks are completed.
16
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
Step 1 Determine the cabinet, shelf, and slot location where you want to install the Nortel Call Recording Card. See “Installation overview,” on page 12 for card slot location. Step 2 Configure the Nortel Call Recording Card virtual sets on the Meridian 1/Sucession 1000 system. See “Switch Configuration for Nortel Call Recording Card,” on page 20. Step 3 Connect cables. See “Cabling the Nortel Call Recording Card ,” on page 30.
Step 4 Unpack and inspect the circuit card. ATTENTION!
Handle the circuit card using the guidelines specified in “Precautions for handling circuit cards,” on page 74. Step 5 Ensure a security dongle is installed in the socket on the card. If not currently installed, install a dongle in the socket. See Figure 4: “Media card layout,” on page 31 for the dongle socket location.
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Installing the Nortel Call Recording Card
Standard 01.03
Step 6 Fully insert the card in the assigned slot and lock the latches. During boot, the HEX LED displays a visual progress indication of self tests and information about the first failure detected. See “HEX display codes,” on page 52 for more information. Step 7 The red LED on the faceplate of the Nortel Call Recording Card remains illuminated until the unit is configured and enabled. If the red LED is illuminated, an error occurred in one of the previous steps. Step 8 Configure an Internet Protocol (IP) address for the card. See “Assigning the Internet Protocol (IP) address,” on page 38.
Step 9 Nortel Call Recording Card installation is complete.
18
Nortel Call Recording Card
Chapter 3
Installing the Nortel Call Recording Card In this chapter Switch Configuration for Nortel Call Recording Card . . . . . . . . . . . . . . . 20 Cabling the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . 30 Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Assigning the Internet Protocol (IP) address . . . . . . . . . . . . . . . . . . . . . 38 Changing the user name and password for command line access. . . . . 42 Recording file format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Planning, Installation, and Administration Guide
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Installing the Nortel Call Recording Card
Standard 01.03
Switch Configuration for Nortel Call Recording Card The Nortel Call Recording Card has 32 ports. Of the 32 ports, 16 are configured as Live Monitor ports and 16 are configured as Observe ports. Each Nortel Call Recording Card session can consist of two ports: a Live Monitor port to allow observers hear the calls as they occur and an observe/ record port to perform the recording. These ports must be established in pairs with the even number ports (units 0, 2, 4, 6 and so on) configured as live monitor ports and the odd numbers ports (units 1, 3, 5, 7 and so on) configured as observe/record ports. An example configuration of two Nortel Call Recording Card sessions has:
Unit 0 as a Live Monitor port with unit 1 as the corresponding Observe/ record port.
Unit 2 as a Live Monitor port with unit 3 as the corresponding Observe/ record port.
Note: If installing less than 16 Nortel Call Recording Card sessions, configure the required number of Live Monitor and observe/record ports only.
Live Monitor port configuration Use overlays 11 and 32 to configure Live Monitor ports on the Nortel Call Recording Card. Invoke Live Monitoring by using the following mechanism:
20
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
Nortel Quality Monitoring Application sends a make-call message to the CRC card on Live Monitor channel and then sends channel bridge command to bridge the Live Monitor channel with an observe/record channel. Thus the recipient of the Live Monitor call can hear all calls involving the observed agent. Overlay 11—Configure the Live Monitor ports (even ports on Nortel Call Recording Card, that is 0,2,4,6 and so on) as Meridian Modular M2616 sets with the following requirements. Table 3: LD11 Nortel Call Recording Card Live Monitor port configuration Prompt
Response
Description
REQ:
NEW CHG
Add or change.
TYPE:
2616
Ports must be configured as M2616.
TN
lscu
Terminal number.
DES
d..d
Designator.
CUST
0-99
CLS
Class of service entries are separated by a space. UNR
Unrestricted access.
FLXA
Flexible voice/data ports allowed (required for ports 16–31 only).
VCE
Voice port (required for ports 16–31 only).
WTA
Warning tone allowed (required for ports 16–31 only).
KEY
0 SCR YYYY Key 0 defined as an SCR key. YYYY is the SCR key DN.
KEY
1—15
UNCONFIGURED.
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Installing the Nortel Call Recording Card
Standard 01.03
Create a list of unassigned DNs by using overlay 20 (LD 20, REQ PRT, TYPE LUDN). Figure 1: “Sample LD11 Live Monitor port switch configuration,” on page 22 shows a sample overlay 11 switch configuration for a Live Monitor port with an SCR of 1560. Figure 1: Sample LD11 Live Monitor port switch configuration REQ: prt TYPE: 2616 TN 9 0 DATE PAGE DES TN 9 0 DATE PAGE DES DES TUI TN 009 0 00 00 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW SFLT NO CAC_CIS 3 CAC_MFC 0 CLS UNR FBD WTA LPR MTD FND ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU 22
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA HSPD ABDD DELD CFHD FICD NAID DNAA BUZZ AGRD MOAD UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3
MCBN CPND_LANG ENG PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 1560 0 ANIE 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 DATE 7 OCT 2003
MARP
Observation port configuration Use overlays 11, 23, and 32 to configure observation ports on the Nortel Call Recording Card. Use the following configuration sequence to configure the observation ports.
Planning, Installation, and Administration Guide
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Installing the Nortel Call Recording Card
Standard 01.03
1. Configure ACD queue for use with Nortel Call Recording Card in LD23 as described in Table 4: “LD23 Nortel Call Recording Card ACD queue configuration,” on page 24. To permit observation, each observation port must be part of an ACD queue. 2. Configure the observation ports as M2616 in LD11 as described in Table 5: “LD 11 Nortel Call Recording Card observation port configuration,” on page 25. 3. Enable the card in LD32 4. Configure an ACD queue in overlay 23. If an ACD queue is not currently configured, you must configure an ACD queue for the Nortel Call Recording Card. Table 4: LD23 Nortel Call Recording Card ACD queue configuration Prompt
Response
Description
REQ:
NEW CHG
Add or change
TYPE:
ACD
Automatic call distribution
CUST:
0-99
Customer number
ACDN:
XXXX
ACD queue DN
MAXP
XXXX
Maximum agent positions
OBTN
NO, ALL, AGT
Observe tone
...
The maximum agent positions parameter (MAXP) is the maximum number of position IDs you can configure for the ACD queue. Each configured Nortel Call Recording Card observation port increments the number of configured positions on this ACD queue. You can configure Nortel Call Recording Cards with a maximum of 16 observation ports.
24
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
You can also set an observe tone (OBTN). When observing an agent, a periodic tone (every 15 seconds) may be heard. If you want the agent and the caller to hear the tone, set the OBTN to ALL. If you want the agent to hear the tone only, set the OBTN to AGT for Agent only. To disable the tone, set OBTN to and NO. Note: This tone is a legal requirement in some regions. Using overlay 11, configure the observation ports (odd ports on Nortel Call Recording Card, that is 1,3,5,7 and so on) as Meridian Modular M2616 sets as specified in Table 5: “LD 11 Nortel Call Recording Card observation port configuration,” on page 25. Table 5: LD 11 Nortel Call Recording Card observation port configuration Prompt
Response
Description
REQ:
NEW CHG
Add or change.
TYPE:
2616
Ports must be configured as M2616.
TN
lscu
Terminal number.
DES
d..d
Designator.
CUST
0-99
... CLS
Class of service entries are separated by a space. SPV
ACD supervisor.
FLXA
Flexible voice/data ports allowed (required for ports 16–31 only).
VCE
Voice port (required for ports 16–31 only).
WTA
Warning tone allowed (required for ports 16– 31 only).
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Installing the Nortel Call Recording Card
Standard 01.03
... KEY
0 ACD XXXX 0 Key 0 defined as an ACD key specifying XXXX position ID and queue ID.
KEY
1 MSB
Make set busy key.
KEY
2 OBV
Observe key.
KEY
3—15
UNCONFIGURED
The observation/recording port uses the ACD Observe Agent (OBV) key to observe agents. Figure 2: “Observe port switch configuration,” on page 26 shows a sample LD11 switch configuration for an observe/record port. Figure 2: Observe port switch configuration REQ: prt TYPE: 2616 TN 9 1 DATE PAGE DES DES TN TYPE CDEN CUST AOM FDN TGAR LDN NCOS SGRP RNPG SCI SSU XLST SCPW
26
OBV 009 0 00 01 2616 8D 0 0 1 NO 0 0 0 0
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
SFLT NO CAC_CIS 3 CAC_MFC 0 CLS UNR FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD CPFA CPTA HSPD ABDD DELD CFHD FICD NAID DNAA BUZZ AGRD MOAD UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN CPND_LANG ENG HUNT PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP PRI 01 MLWU_LANG 0 DNDR 0 KEY 00 ACD 1810 0 4500 SPV ANIE 0 01 MSB 02 OBV 03 04 05 06 07 08 09 10 11 12 13 14 15
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Installing the Nortel Call Recording Card DATE
Standard 01.03
7 OCT 2003
Enabling Nortel Call Recording Card units Overlay 32 – When switch configuration is complete, enable the Nortel Call Recording Card units as shown in Table 6: “LD 32 Enable Nortel Call Recording Card unit,” on page 28.
Table 6: LD 32 Enable Nortel Call Recording Card unit Command
Description
ENLC l s c u
Enable the pre-configured unit
ATTENTION!
Never configure or enable more units on a Nortel Call Recording Card slot than the keycode permits. Figure 3: “Sample LD32 status output,” on page 28 shows a sample LD 32 status for a card with 16 Nortel Call Recording Card sessions configured. Figure 3: Sample LD32 status output 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
28
= = = = = = = = = = = = = = = =
UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
= = = = = = = = = = = = = = = =
IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE
(2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG
OUT) OUT) OUT) OUT) OUT) OUT) OUT) OUT)
Nortel Call Recording Card
November 2009 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
= = = = = = = = = = = = = = = =
Installing the Nortel Call Recording Card UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT UNIT
16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
= = = = = = = = = = = = = = = =
IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE
(2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG (2616) (2616 LOG
Planning, Installation, and Administration Guide
OUT) OUT) OUT) OUT) OUT) OUT) OUT) OUT)
29
Installing the Nortel Call Recording Card
Standard 01.03
Cabling the Nortel Call Recording Card Use this section to connect the Nortel Call Recording Card cables.
Introduction The Nortel Call Recording Card installation pack contains the following items. Table 7: Nortel Call Recording Card product structure Part #
NT Code
Description
A0888965
NTVQ01BA
32 port media card
A0852632
A0852632
Shielded 50 pin key telephone to 9D sub and twin RJ45 adapter (L-Adapter)
A0870556
NTVQ83AA
ITG EMC shielding kit
A0783483
NTCW84JA
M1 backplane to 50-pin I/O panel cable (filter block)
N0056092
NT9S80MA
Compact flash with Nortel Call Recording Card application load Security device (dongle)
The 32-port media card comes with the dongle and the compact flash with the Nortel Call Recording Card load preinstalled (the C:/exec file on the Compact Flash card). Figure 4: “Media card layout,” on page 31 shows the layout of the Media Card.
30
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
Figure 4: Media card layout
Dongle Reset button RED Enable LED PC Card (PCMCIA) slot Compact Flash C:/drive Ethernet activity LEDs HEX Display Serial Maintenance Port
Interfaces The Nortel Call Recording Card has one network interface (the C-LAN interface). This is used for:
Socket access to control the card from the Nortel QM system.
Access to FTP to transfer the call recordings from the card.
The Nortel Call Recording Card uses the backplane interface to the switch to download time-and-date messages from the switch.
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Installing the Nortel Call Recording Card
Standard 01.03
C-LAN interface The Nortel Call Recording Card supports a single connector solution for access to the C-LAN Ethernet port. Cables and connectors for the C-LAN interface functions include:
• The A0783483 (NTCW84JA) Meridian 1 Large System I/O panel filter block • The A0852632 L-shaped connector block, see Figure 5: “Nortel Call Recording Card adapter CLAN (L-adapter),” on page 33. You need standard shielded CAT-5 LAN cables (< 100 meters) to attach the LAN ports to the local network.
ATTENTION!
You must install an EMC shielding kit (ferrite- A0870556) on the C-LAN interface cables to meet regulatory requirements at the installation site. Place the ferrite on the C-LAN Ethernet cable during installation using cable ties to secure the ferrite in the correct position. This applies to both small and large systems.
Nortel Call Recording Card adapter C-LAN (L-adapter) The adapter (see Figure 5: “Nortel Call Recording Card adapter CLAN (Ladapter),” on page 33) breaks out the signals from the I/O connector on small and large systems to the following:
Customer LAN port (CLAN)
One RS232 port
Notes:
32
Connect the C-LAN Ethernet cable to the port labelled T-LAN on the L-adapter.
The Nortel Call Recording Card does not use the port labelled E-LAN.
Nortel Call Recording Card
November 2009
Installing the Nortel Call Recording Card
Figure 5: Nortel Call Recording Card adapter CLAN (L-adapter)
Filter block installation for large systems On large systems, you must install the A0783483 I/O panel-mounting filter block before installing the Nortel Call Recording Card adapter CLAN (L-adapter), see Figure 6: “L-adapter and filter block connection setup on large systems,” on page 34. The filter block permits the CLAN to operate at 100 Mbps on large systems, such as an option 81.
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Figure 6: L-adapter and filter block connection setup on large systems
RS232 maintenance port The RS232 maintenance port provides access to the Nortel Call Recording Card command prompt for monitoring and maintenance purposes, such as upgrades and debugging. This port is available at the 9-pin connector on the Nortel Call Recording Card Adapter CLAN and also at the mini-DIN socket on the faceplate of the Nortel Call Recording Card. The serial port settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and no flow control. ATTENTION!
Access the maintenance port by one connection only (9-pin connector or mini-DIN socket) at a time.
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Connecting the Nortel Call Recording Card to a modem To provide remote access to the Command Line Interface (CLI) for support and remote maintenance, you can connect a modem to the serial port of the Nortel Call Recording Card. To set up a working interface, perform the following procedure: 1 Using a standard serial cable, establish communication with the Hayescompatible modem from a PC with the following settings: 9600 baud, 8 data bits, 1 stop bit, no parity, and no flow control. 2 From the command line, type the following: AT 3 At the OK prompt, enter the required settings from Table 8: “Modem settings,” on page 35. Table 8: Modem settings Setting
Action
ASSO=1
set to auto-answer on first ring
ATQ1
disable result codes
ATE0
disable local echo
AT&W0
save settings
4 Use the 9-pin connector on the card adapter (L-adapter) to connect the modem to the Nortel Call Recording Card.
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Network settings This section documents the Nortel Call Recording Card network settings.
Network speed/duplex setting The Nortel Call Recording Card C-LAN interface auto negotiates its speed and duplex settings. To verify these settings, execute the following command from the maintenance command line interface: ->linkGetOperation 0 Result: 0x2a4eedc (tShell): T-LAN in Autonegotiation Mode 0x2a4eedc (tShell): T-LAN operating in 100Mbps, FullDuplex mode.
Note: The T-LAN shown in the output of the linkGetOperation command is the C-LAN of the card.
Security settings Nortel Call Recording Card uses a number of TCP/UDP ports to operate correctly. These are documented in the following table. Table 9: TCP/UDP ports used
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L4 Protocol Port (TCP/UDP) Number
Description
Comment
TCP
21
ftp
You can select another port for FTP.
TCP
23
telnet
TCP
111
sunrpc-portmapper
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TCP
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6001
Socket connection
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Port that controls operation of the CRC card from the Nortel QM application over the TCP-IP socket.
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Assigning the Internet Protocol (IP) address Nortel Call Recording Card permits two basic methods of assigning IP addresses to individual cards. These are static assignment using the maintenance and debug serial port and dynamic assignment using the Dynamic Host Configuration Protocol (DHCP). Nortel recommends assigning a static IP address to the card unless a reserved IP address entry can be made in the DHCP server, which always gives the reserved IP address to the Nortel Call Recording Card.
Static IP address assignment When you assign an IP address, you must ensure that you have a unique IP address, the correct subnet mask and the correct gateway address. An incorrect IP address or subnet mask can cause the LAN to which the card is connected to stop responding. If an incorrect gateway address is assigned, the card is inaccessible beyond its local LAN. Using static assignment, the operator assigns an IP address, subnet mask, and default gateway IP address using the serial port interface. After restarting, the Nortel Call Recording Card retrieves the IP information from NVRAM and applies it. To switch to this mode of IP assignment, you must invoke the function lnIsaIPMethodSet with the parameter 2 (that is, lnIsaIPMethodSet 2). The command sequence to assign a static IP address to the card is shown in “Command sequence to assign a static IP address” on page 39. You must access the card using the maintenance port. To access the shell, you must enter the correct user name and password. Note: The default user name is crcadmin and the default password is crcsecurity. See “Changing the user name and password for command line access” on page 42 for details on changing these defaults. 38
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If, on first boot of the card, you cannot log into the shell using the default user name and password, check that the correct software version is on the card. This is displayed during boot, see “Sample boot sequence” on page 76. Figure 7: Command sequence to assign a static IP address VxWorks login: crcadmin Password: crcsecurity > > lnIsa_writeSubnetMask “AAA.BBB.CCC.DDD” value = 0 = 0x0 > lnIsa_progIP “DDD.CCC.BBB.AAA” value = 0 = 0x0 lnIsa_writeGW “ZZZ.YYY.XXX.WWW” value = 0 = 0x0 lnIsaIPMethodSet 2 value = 0 = 0x0
You must reset the Card now by either pressing the reset button on the faceplate or by typing sysReboot at the command line interface. When the card restarts, you can test the operation of the network interface by using the ping command. ping “mm.nn.oo.pp”,3
mm.nn.oo.pp is another IP address in the network the Nortel Call Recording Card can access. The number 3 shows that three ping packets are sent to the other IP address. The output is similar to the following example: > ping "47.85.3.41", 3 PING 47.85.3.41: 56 data bytes
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64 bytes from 47.85.3.41: icmp_seq=0. time=0. ms 64 bytes from 47.85.3.41: icmp_seq=1. time=0. ms 64 bytes from 47.85.3.41: icmp_seq=2. time=0. ms ----47.85.3.41 PING Statistics---3 packets transmitted, 3 packets received, 0% packet loss round-trip (ms)
min/avg/max = 0/0/0
value = 0 = 0x0
DHCP IP address assignment DHCP dynamically determines the network configuration of each Nortel Call Recording Card. DHCP reduces the work necessary to administer an IP network by using a server to allocate network addresses. DHCP also permits automatic reuse of addresses by specifying a lease time. Clients must renew the lease periodically. The client (the Nortel Call Recording Card) first broadcasts a discover message containing its Ethernet address as a client identifier. A DHCP server replies with an offer message, containing configuration parameters. The client can receive offers from multiple DHCP servers. The client must select a server by broadcasting a request message containing the server identifier. The server acknowledges the reply and assigns the configuration to the client. The client can now use the assigned configuration. The DHCP server assigns a reserved address to the card to guarantee that the card always receives the same IP address. Otherwise, the card must have an assigned DNS name to ensure it is always found using a Web browser. If the local DHCP server provides long lease periods, this may not be necessary. lnIsaIPMethodSet The lnIsaIPMethodSet function has three possible options:
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Use DHCP for IP address assignment
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Use static IP address information stored in NVRAM,
Hybrid (not recommended for Nortel Call Recording Card)
The parameter to lnIsa_writeSubnetMask is the subnet mask in dot notation format. It is critical that the subnet mask matches the local subnetting policy or you can not access some systems on the LAN from the Nortel Call Recording Card or vice versa. The parameter to lnIsa_progIP is a string containing the dot notation representation of the IP address to be assigned to the card. The parameter to lnIsa_writeGW is a string containing the dot notation representation of the IP address of the default router for the local LAN. Note: The gateway address must be an IP address in the local subnet of the IP address previously assigned to the card using lnIsa_progIP. If a gateway address is not configured it is not possible to access the Nortel Call Recording Card from outside the local subnet. To return to DHCP IP address assignment, execute the following command on the serial maintenance port: lnIsaIPMethodSet 1
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Changing the user name and password for command line access Nortel strongly recommends that the logon password and user name for command line access are changed from their default values by using the command shellPasswordSet. (Defaults are crcadmin for user name, crcsecurity for password). Both the user name and password must be between eight and ten characters long: > shellPasswordSet Enter current username: username1 Enter current password: password1 Enter new username: username2 Enter new password: password2 Enter new password again to confirm: password2: value = 0 >
If a non-zero value is returned, the password and user name did not change.
User name and password applicability The same user name and password are used for maintenance port command line access, telnet access, and FTP access.
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Recording file format Call recording files generate in G.711 format. The Nortel Quality Monitoring application packages the recordings as G.711 mu-law WAV files with an embedded timestamp in the header.
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Nortel Call Recording Card
Chapter 4
Engineering Guidelines In this chapter Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Usage guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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Introduction The following section documents measured performance and real-time engineering guidelines for operating the Nortel Call Recording Card.
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Usage guidelines You must disable the Nortel Call Recording Card at the switch, using overlay 32, before performing any PCMCIA drive access. To disable the card, use the DISC command as shown in Table 10: “Disabling the Nortel Call Recording Card using overlay 32,” on page 47. Table 10: Disabling the Nortel Call Recording Card using overlay 32 Command
Description
DISC l s c
Disable the pre-configured card.
When the PCMCIA drive access is complete, enable the card using the ENLC command shown in Table 11: “Enabling the Nortel Call Recording Card using overlay 32,” on page 47. Table 11: Enabling the Nortel Call Recording Card using overlay 32 Command
Description
ENLC l s c
Enable the pre-configured card.
Never leave debug logging enabled on the card, as this severely affects realtime performance. To interoperate with Agent Greeting, you must apply the MPLR17930 switch patch. Never enable more units on a Nortel Call Recording Card slot than the keycode allows. Due to switch software limitations, it is not possible to observe/record the consult part of the calls during conference or transfer.
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Due to switch software limitations, it is not possible to perform a doubleobserve. This means you cannot perform an observation on a call already being observed by another observer. However, it is possible for the observer to conference a call, once an observation is in progress, thus allowing multiple remote observers of one call. Due to switch software limitations, it is not possible to observe on IVR ACD queues. However, agents are not typically logged on IVR ACD queues, so this should not be a limitation.
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Chapter 5
Test and Debug Capabilities In this chapter Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Self test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Factory test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Card state debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Application level debugging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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Introduction The Nortel Call Recording Card provides maintenance and diagnostic features at various levels to identify and clear fault conditions. The card features include:
50
Self test features
Factory test features
VxWorks shell
Card state debug utilities
Application level debugging
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Self test features The Nortel Call Recording Card runs various diagnostics to detect hardware faults and ensure correct operation. The test coverage is divided into the following categories:
8051 co-processor power up self tests
BIOS diagnostics
Base code self tests
Progress information of self tests is available through the serial port on the Card.
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Factory test features Factory test features include the HEX display, status LED, and reset switch.
HEX display codes The Nortel Call Recording Card base card includes a HEX LED display on the faceplate to provide status information during maintenance operations. During startup and diagnostic tests, this display provides a visual progress indication, and information on the first failure detected. The HEX LED display codes are indicated in Table 12: “HEX Display codes during boot,” on page 52. Table 12: HEX Display codes during boot
52
Code
Code description
T:00
Initialization
T:01
Testing internal RAM
T:02
Testing ALU
T:03
Testing address modes
T:04
Testing watchdog
T:05
Testing 8051 co-processor
T:06
Testing timers
T:07
Testing external RAM
T:08
Testing dongle
T:09
Programming timeswitch FPGA
T:10
Programming ISPDI FPGA
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Code
Code description
T:11
Testing host dual port RAM
T:12
Testing DS-30 dual port RAM
T:13
Testing SEEPROM
T:14
Booting IXP1200, waiting for response with self test information
T:15
Not used at present
T:16
Not used at present
T:17
Not used at present
T:18
Not used at present
T:19
Not used at present
T:20
Waiting for application start-up message from IXP1200
T:21
T:21 CardLAN enabled, waiting for request configuration message
T:22
T:22 CardLAN operational, A07 enabled, display now under host control
VPOK
Card booted but slot not enabled at switch
CRC
Card fully booted and operational
If the internal RAM test, ALU test, address mode test, boot ROM test, timer test, or external RAM test fails, the pack goes into a maintenance loop because no further processing is possible. If a test fails, F:XX shows on the HEX display for three seconds after the T:13 message, with the number represented by XX indicating the test that failed. For example, if the 8051 co-processor test failed, F:05 shows. If more than one test fails, the message indicates the first failure. Planning, Installation, and Administration Guide
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In addition, if the IXP encounters any failures during its initialization, an H:XX error code displays. The list of error codes is shown in Table 13: “HEX display error codes,” on page 54: Table 13: HEX display error codes Code
Code description
H:00
IXP1200 not booting
H:01
SDRAM test failure
H:02
SRAM test failure
H:04
PCMCIA device failure
H:08
Network interface failure
H:10
Meridian interface failure
H:20
DSP interface failure
H:40
NVRAM/EEPROM interface failure
H:80
PCM connector failure
You can also use the RS232 port to monitor the progress of self tests. Messages indicating the completion of each self test phase, as well as any detected faults are printed to this port. Support is provided for boundary scan and access to the boundary scan interface on the FPGAs.
Status LED A single red LED on the faceplate indicates the enabled / disabled status of the card, and indicates the power status on self test. The LED is OFF if:
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the channel capacity of the card is not zero and
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the card is in the normal mode of operation.
The LED is ON if:
the channel capacity of the card is zero. or
the card is in maintenance mode.
Reset switch The reset switch on the faceplate permits you to manually reset the card without having to power down. You typically use this switch to clear a fault condition during setup or during non-traffic periods. ATTENTION!
Before using the Reset Switch you must ensure that the Nortel Call Recording Card is disabled in LD32 using the DISC command. Otherwise some of the ports may cause an OVD error on the Meridian CPU and become disabled when the card resets. Once the card is reactivated (the HEX display has passed the T:21 state) re-enable the card in LD32 using the ENLC command.
Debug terminal access Access the Nortel Call Recording Card debug terminal using an RS-232 port. You can access this port is using the NTAG81CA faceplate serial cable. Messages indicating the completion of each self-test phase, as well as any detected faults, log to this serial port. The pinouts for the Mini-DIN Connector, to which the faceplate maintenance cable connects, are shown in Table 14: “Faceplate connector mini-DIN Connector pin-out,” on page 56. The terminal connected to the serial port requires these settings: 9600bps, 8 data bits, 1 stop bit, no parity, and no flow control.
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Table 14: Faceplate connector mini-DIN Connector pin-out Pin #
Signal
Directory
Description
1
BDTRB-
O
Port B data terminal ready
2
BSOUTB-
O
Port B serial data out
3
BSINB-
I
Port B serial data in
4
SGND
C
Signal ground
5
BSINA-
I
Port A serial data in
6
BCTSA-
I
Port A clear to send
7
BSOUTA-
O
Port A serial data out
8
BDTRA-
O
Port A data terminal ready
Debug features When the Nortel Call Recording Card starts, the 8051 auxiliary processor controls the serial port and uses it to provide debug information, progress of self tests, and so on. After the 8051 auxiliary processor releases the main processor (ixp1200) from reset, the main processor (by default) grants VxWorks shell access through this port. The card also supports remote access to the shell through telnet.
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VxWorks shell The VxWorks shell performs basic operations, administration, and management (the most important of which is loadware upgrade). Access the VxWorks shell through a serial connection to COM1 or through a telnet connection. The shell is protected from unauthorized access by a user name and password. This password is common across FTP, telnet, and the serial port. If the shell is idle for a period of time you must enter the password and user name again to gain access. Once you enter the shell user name and password, you have complete access to all the VxWorks commands. ATTENTION!
Incorrect use of some shell commands can cause the Nortel Call Recording Card to restart and may change operational behavior. The default user name is crcadmin and the default password is crcsecurity.
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Card state debug utilities Some debug facilities are available from the VxWorks shell, which you can use to print out the state of certain global variables. A list of the available debug commands is provided in Table 15: “VxWorks shell card state debug utilities,” on page 58. Table 15: VxWorks shell card state debug utilities Command
Description
getAriesState
Prints current state of all 32 M2616 (Aries) sets
printAriesState x
Prints globals associated with M2616 (Aries) set x
printVpGlobs
Prints all VP globals
printVpChannel x
Prints globals associated with VP channel x
swInfoGet
Prints the loadware, DSP and 8051XA firmware versions
ifShow
Prints the IP and Ethernet addresses
inetStatShow
Prints the status of all network links
Ping "10.85.15.60",x
Pings IP address 10.85.15.60 x number of times. Press Ctrl+C to stop to return to VxWorks shell.
Use these commands to debug issues on the card at various levels.
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Application level debugging The following section documents application level debugging.
Task logging commands Table 16: “Task logging commands,” on page 59 lists the commands to turn logging on and off for each of the individual tasks in the Nortel Call Recording Card application. Table 16: Task logging commands Task
Turn logging: On
Off
Parameters
DSPM
gLogDspm=1
gLogDspm=0
Aries
AriesDebugOn 0,X
ariesDebugOff 0,X 0,X -- range of channels
tcmDebugOn 0,X
tcmDebugOff 0,X
VP-App
vpDebugOn
vpDebugOff
Socket
socketDebugOn
socketDebugoff
Client
clientDebugOn
clientDebugOn
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Chapter 6
Upgrade Procedures In this chapter Application loadware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 XA firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 BootROM loadware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
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Application loadware upgrade The loadware is located on the compact flash drive as the file C:/exec. To upgrade the card, the contents of this file must be overwritten with the new target load. There are three recommended methods for performing this task: 1. “Loadware upgrade from an external FTP server,” on page 62. 2. “Loadware upgrade using the PCMCIA Card to transfer loadware to the compact flash card,” on page 63. 3. “Loadware upgrade using FTP to transfer the loadware to the compact flash card,” on page 65. You must access VxWorks shell to upgrade the card. This is available either through a telnet connection or through serial access to COM1. For shell access, the default user name is crcadmin and the default password is crcsecurity. See “VxWorks shell,” on page 57 for more information.
Loadware upgrade from an external FTP server Use the following procedure to perform a loadware upgrade from an external FTP server. 1 Copy the loadware to an FTP server. 2 Disable the card using overlay 32 on the switch software. 3 Perform the upgrade using the upgrade command from the shell as shown in the following example: upgrade("", "", "", "","newexec") value = 0 = 0x0 Connecting to ... connected to OK File Length = 0x0059d1fc Bank Size = 0x00780000 Updating sector: 0..1..2..3..4..5..6..7..8..9..10..11..12..13..14..15..16..1
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7..18..19..20..21..22..23..24..25..26..27..28..29..30..31.. 32..33..34..35..36..37..38..39..40..41..42..43..44..file read complete Program filename = /C:/exec The checksum value Checksum = 0xdef4797d varies between software length = 0x59d1fc loads. Consult the release Verifying checksum ... notes for the applied Upgrade completed OK upgrade load to identify Reboot the pack to run new loadware the correct value.
The and are those of the FTP server and the is the path to the file on the FTP Server. 4 After the upgrade is complete, enable the card from overlay 32 on the switch software 5 Restart the card. 6 After the card is restarted, at the shell, type: swVersionShow This command displays the current software version running on the card. For example: softwareRev: CRC Rel: 0.01
Loadware upgrade using the PCMCIA Card to transfer loadware to the compact flash card Use this procedure to upgrade the loadware from the local /C:/ drive Compact flash card. 1 Disable the card using overlay 32 on the switch software. 2 Insert the PCMCIA card into the faceplate PCMCIA card slot. 3 Copy loadware from the PCMCIA card (/A:/ drive) to the compact flash card (/C:/ drive) as shown in the following example: copy("/A:/newexec","/C:/newexec")
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4 Remove the PCMCIA card from the faceplate slot. Attention: Do not insert a card in the /A:/ drive when Nortel Call Recording Card is in normal operation. 5 At the shell, upgrade the loadware using the upgradePCMCIA command as shown in the following example: upgradePCMCIA("/C:/newexec") value = 0 = 0x0 Opening file /C:/newexec File /C:/newexec opened File Length = 0x0059d1fc Bank Size = 0x00780000 Updating sector: 0..1..2..3..4..5..6..7..8..9..10..11..12..13..14..15..16..1 7..18..19..20..21..22..23..24..25..26..27..28..29..30..31.. 32..33..34..35..36..37..38..39..40..41..42..43..44..file read complete Program filename = /C:/exec The checksum value Checksum = 0xdef4797d varies between software length = 0x59d1fc loads. Consult the release Verifying checksum ... notes for the applied Upgrade completed OK upgrade load to identify Reboot the pack to run new loadware the correct value.
"C:/newexec" is the location of the file copied onto the compact flash card. 6 After the upgrade is complete, remove the original loadware file transferred to the card by typing the following from the shell: rm "/C:/newexec" 7 Enable the card using overlay 32 on the switch software. 8 Restart the card. 9 After the card restarts, type the following command at the shell: swVersionShow This command displays the current software version running on the card, for example: softwareRev: CRC Rel: 0.01
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Loadware upgrade using FTP to transfer the loadware to the compact flash card Use this procedure to upgrade the loadware from the local /C:/ drive on the compact flash card. 1 Disable the card using overlay 32 on the switch software. 2 FTP into the IP address of the card. Use the same user name and password as used for the VxWorks shell. See “VxWorks shell,” on page 57 for more information. 3 Change the directory to the /C: drive on the card. 4 Change the file transfer type to binary. 5 Copy the new loadware file to the compact flash drive. The following example shows copying the loadware (newexec) onto the compact flash drive of the card. ftp "", Connected to ",. 220 VxWorks FTP server (VxWorks 5.4) ready. Name (",:user1): crcadmin 331 Password required Password: 230 User logged in ftp> bin 200 Type set to I, binary mode ftp> cd "/C:/" 250 Changed directory to "/C:/" ftp> put newexec 200 Port set okay 150 Opening BINARY mode data connection 226 Transfer complete local: newexec remote: newexec 5886476 bytes sent in 15 seconds (389.57 Kbytes/s) ftp> bye 221 Bye...see you later
6 At the shell, upgrade the loadware using the upgradePCMCIA command as shown in the following example: upgradePCMCIA("/C:/newexec") value = 0 = 0x0
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Opening file /C:/newexec File /C:/newexec opened File Length = 0x0059d1fc Bank Size = 0x00780000 Updating sector: 0..1..2..3..4..5..6..7..8..9..10..11..12..13..14..15..16..1 7..18..19..20..21..22..23..24..25..26..27..28..29..30..31.. 32..33..34..35..36..37..38..39..40..41..42..43..44..file read complete The checksum value Program filename = /C:/exec varies between software Checksum = 0xdef4797d loads. Consult the release length = 0x59d1fc notes for the applied Verifying checksum ... upgrade load to identify Upgrade completed OK the correct value. Reboot the pack to run new loadware.
7 After the upgrade is complete, remove the original loadware file that was transferred onto the card by typing the following command from the shell: rm "/C:/newexec" Where "C:/newexec" is the location of the file copied to the compact flash card. 8 Enable the card using overlay 32 on the switch software. 9 Restart the card. 10 After restarting the card, type the following command from the shell: swVersionShow This command displays the current software version running on the card, for example: softwareRev: CRC Rel: 0.01
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XA firmware upgrade There are three recommended methods for upgrading XA firmware. 1. “XA upgrade from an external FTP server,” on page 67. 2. “XA upgrade using PCMCIA card to transfer firmware to compact flash card,” on page 68. 3. “XA upgrade using FTP to transfer firmware to compact flash card,” on page 69. Note: XA Upgrades to the card require access to the VxWorks shell on the bootROM load. This is available either through a telnet connection or through serial access to COM1. For bootROM load shell access, the default user name is itgadmin and the default password is itgadmin.
XA upgrade from an external FTP server Use this procedure to upgrade XA from an external FTP server. 1 Ensure the XA firmware is loaded on an FTP server. 2 Reboot the card. 3 While the card reboots, when prompted, type jkl to access the bootROM. Note: The LAN cable must be connected into the other port on the L-adapter for the network interface on the bootROM load to work correctly. 4 Perform the upgrade by typing the following command at the shell: upgradeXa "", "", "", "", "" The and are those of the FTP server and the is the path to the file on the FTP server. 5 After the upgrade is complete, reboot the card.
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Upgrade Procedures
Standard 01.03
XA upgrade using PCMCIA card to transfer firmware to compact flash card Use this procedure to perform an XA upgrade using the PCMCIA card to transfer firmware to the compact flash card. 1 Reboot the card. 2 While the card reboots, when prompted, type jkl to access the bootROM. 3 Insert the PCMCIA Card into the faceplate PCMCIA Card slot. 4 Copy the loadware from the PCMCIA card (/A:/ drive) to the compact flash card (/C:/ drive) as shown in the following example: copy("/A:/filename","/C:/filename") 5 Remove the PCMCIA Card from the faceplate slot. Attention: Do not insert a card in the /A:/ drive when Nortel Call Recording Card is in normal operation. 6 Upgrade the XA firmware by typing the following command from the shell: upgradeXa "", "", "", "", "" Where is the IP address of the Nortel Call Recording Card. and are the same as the shell user name/ password on the Nortel Call Recording Card. is the location on the card where the XA firmware is located. 7 After the upgrade is complete, reboot the card.
68
Nortel Call Recording Card
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Upgrade Procedures
XA upgrade using FTP to transfer firmware to compact flash card Use this procedure to upgrade XA using FTP to transfer firmware to the compact flash card. 1 Use the FTP application to copy the XA firmware onto the /C: drive using the same method as outlined previously for transferring the application load. copy("/A:/filename","/C:/filename") 2 Reboot the card. 3 While the card reboots, when prompted, type jkl to access the bootROM. 4 Upgrade the XA firmware by typing the following from the shell: upgradeXa "", "", "", "", "" . Where is the IP address of the Nortel Call Recording Card. and are the same as the shell user name/ password on the Nortel Call Recording Card. is the location on the card where the XA firmware is located. 5 After the upgrade is complete, reboot the card.
Planning, Installation, and Administration Guide
69
Upgrade Procedures
Standard 01.03
BootROM loadware upgrade There are three recommended methods for upgrading bootROM loadware. 1. “BootROM loadware upgrade from an external FTP Server,” on page 70. 2. “BootROM loadware upgrade using PCMCIA Card to transfer loadware to Compact Flash Card,” on page 71. 3. “BootROM loadware upgrade using FTP to transfer loadware to Compact Flash Card,” on page 71. BootROM loadware upgrades to the card require access to the VxWorks shell on the bootROM load. This is available either through a telnet connection or through serial access to COM1. For bootROM load shell access, the default user name is itgadmin and the default password is itgadmin.
BootROM loadware upgrade from an external FTP Server 1 Ensure the BootROM loadware firmware is loaded on an FTP server. 2 Reboot the card. 3 While the card reboots, when prompted, type jkl to access the bootROM. Attention: The LAN cable must be connected into the other port on the L-Adapter for the network interface on the bootROM load to work correctly. 4 At the shell, perform the upgrade by typing the following command: upgradeBoot "", "", "", "", "" The and are those of the FTP server and the is the path to the file on the FTP Server. 5 After the upgrade is complete, reboot the card.
70
Nortel Call Recording Card
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Upgrade Procedures
BootROM loadware upgrade using PCMCIA Card to transfer loadware to Compact Flash Card Use this procedure to perform a BootROM loadware upgrade using PCMCIA Card to transfer loadware to Compact Flash Card. 1 Reboot the card. 2 While the card reboots, when prompted, type jkl to access the bootROM. 3 Insert the PCMCIA card into the faceplate PCMCIA Card slot. 4 Copy loadware from the PCMCIA card (/A:/ drive) onto the compact flash card (/C:/ drive) as shown in the following example: copy("/A:/filename","/C:/filename") 5 Remove the PCMCIA card from the faceplate slot. Note: Do not insert a card in the /A:/ drive when the Nortel Call Recording Card is in normal operation. 6 At the shell, perform the bootROM, by typing the following command: upgradePCMCIABoot "/C:/bootROM". Where is the IP address of the Nortel Call Recording Card. and are the same as the shell user name/ password on the Nortel Call Recording Card. is the location on the card where the bootROM loadware is located. 7 After the upgrade is complete, reboot the card.
BootROM loadware upgrade using FTP to transfer loadware to Compact Flash Card Use this procedure to perform a BootROM loadware upgrade using FTP to transfer loadware to Compact Flash Card. 1 FTP the bootROM loadware onto the /C: drive using the same method as outlined previously for transferring the application load. 2 Reboot the card. 3 While the card reboots, when prompted, type jkl to access the bootROM.
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Upgrade Procedures
Standard 01.03
4 At the shell, perform the bootROM, by typing the following command: upgradeBoot "", "", "", "", "" . Where is the IP address of the Nortel Call Recording Card. and are the same as the shell user name/ password on the Nortel Call Recording Card. is the location on the card where the bootROM loadware is located. 5 After the upgrade is complete, reboot the card.
72
Nortel Call Recording Card
Appendix A
Precautions, Samples, and Error Codes In this appendix Precautions for handling circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sample boot sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Error code definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Planning, Installation, and Administration Guide
73
Precautions, Samples, and Error Codes
Standard 01.03
Precautions for handling circuit cards Figure 8: Warning risk of personal injury
To avoid personal injury and equipment damage when handling circuit cards, follow the guidelines listed below:
74
Wear a properly connected antistatic wrist strap when you work with switching equipment. If a wrist strap is not available, regularly touch one of the bare metal strips in a module to discharge static.
Do not unpack or handle cards near electric motors, transformers, or similar machinery.
Handle cards by the edges only. Do not touch the contacts or components.
Set cards on a protective antistatic bag. If an antistatic bag is not available, hand-hold the card, or set it in a card cage unseated from the connectors.
Store cards in their protective packing. Do not stack cards on top of each other unless they are packaged.
Keep cards installed in the system as much as possible to avoid dirty contacts and unnecessary wear.
Store cards in a cool, dry, dust-free area.
Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
Figure 9: Repair and maintenance
Complete the following tasks during repair and maintenance procedures:
Turn off the circuit breaker or switch for a module power supply before the power supply is removed or inserted.
Software disable cards, if applicable, before they are removed or inserted.
Hardware disable cards, whenever there is an enable/disable switch, before they are removed or inserted.
Return defective or heavily contaminated cards to a repair center. Do not try to repair or clean them.
Planning, Installation, and Administration Guide
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Precautions, Samples, and Error Codes
Standard 01.03
Sample boot sequence Figure 10 below shows a sample boot sequence for the Nortel Call Recording Card. The Nortel Call Recording Card software release is printed to the screen during the boot sequence. This is shown in Figure 10: “Sample boot sequence,” on page 76. Figure 10: Sample boot sequence MC Firmware Rls 6.5 8051XA Firmware Version 4.9 6 Dec 2002 (C) Nortel Inc. 2001 EPLD Version: 4.0 32K External RAM detected 8K DPRAM detected Dongle serial number: 10237502 All FPGAs are configured All self tests have passed SRAM test okay SDRAM Addr test okay SDRAM blank over Early serial debug initialized
VxWorks System Boot
Copyright 1984-1998 Wind River Systems, Inc.
76
Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
CPU: IXP1200 Version: 5.4 BSP version: 5.2 Creation date: Feb 24 2003, 11:03:32
Enter jkl to force boot to BootROM vxWorks prompt
auto-booting...
boot device
: ata=
unit number
: 1
processor number
: 0
file name
: /C:/exec
flags (f)
: 0x0
other (o)
: ixpMac
Attaching to ATA disk device... Found device : Cirrus CL-PD672x PC Card Detected: Socket 1 cisGet : pcCard recognized Loading /C:/exec...
/C:/
- Volume is OK
2517080 + 1549940 + 11287972 Starting at 0x1000...
Early serial debug initialized
Planning, Installation, and Administration Guide
77
Precautions, Samples, and Error Codes
Standard 01.03
Setting tLogTask priority to 250 Found device : Cirrus CL-PD672x 0x3affe64 (tRootTask): PC Card Detected: Socket 1 logTask: 2 log messages lost. ipMethodInit, gIPMethod = 2 IP Address from NVRAM: 47.166.107.144 IP Data in NVRAM Valid, Boot Line updated IP Address:47.166.107.144 Gateway Address:47.166.107.190 Subnet Mask::ffffffc0 Host Name: bootHost Target Name: vxTarget User: defuser
MAC Address for Port 0 is : 00:20:d8:d0:48:9e SysConf: uEng_intConnect to pktHandlingIsr. 0 symbols bound. Load uCode from buffer Status : Return Success Starting Microengines. 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): mac21440Load: Init String[0] NULL: ixpMac 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): MAC 21440 String : Processed all arugments 0x3affe64 (tRootTask): mac21440InitMem: Net Pool ID is 49099716 0x3affe64 (tRootTask): Done loading mac21440...
78
Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
0x3affe64 (tRootTask): mac21440Start: Starting port 0 TLAN Port
set to Auto-Negotiate Speed and Duplex Settings
Waiting For Carrier link to Return
MAC Address for Port 1 is : 00:20:d8:d0:48:9f 0x3affe64 (tRootTask):
Carrier still down after 10 Seconds
0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): mac21440Load: Init String[0] NULL: ixpMac 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): MAC 21440 String : Processed all arugments 0x3affe64 (tRootTask): mac21440InitMem: Net Pool ID is 44973820 0x3affe64 (tRootTask): Done loading mac21440... 0x3affe64 (tRootTask): mac21440Start: Starting port 1 ELAN set to 10BaseT Operation ELAN
set to Half Duplex Operation
Waiting For Carrier link to Return Attached TCP/IP interface to ixpMac unit 0 Attaching network interface lo0... done. NFS client support not included.
Adding 7917 symbols for standalone.
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Planning, Installation, and Administration Guide
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Precautions, Samples, and Error Codes
Standard 01.03
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Development System
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VxWorks version 5.4
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KERNEL: WIND version 2.5
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Copyright Wind River Systems, Inc., 1984-2000
CPU: IXP1200.
Processor #0.
Memory Size: 0x3b00000.
**************************************************** -> NORTEL CALL RECORDING CARD SoftwareRelease: CRC 0.1 ****************************************************
BSP version 3.2+AG.
Indicates booting with a Nortel Call Recording Card load. If this is not present, the incorrect loadware is on the card.
0x2a61d94 (tMaint): Task spawned.
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Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
0x3affe64 (): task deadrecordingDiskInit: created REC: volume (5 MB) 0x2a61d94 (tMaint): Init XA 0x2a61d94 (tMaint): XA : - Create MsgQ (Struct) 0x2a61d94 (tMaint): XA : - Register with M-1 Manager 0x2a61d94 (tMaint): XA : - Spawn xaTask() 0x2516b50 (tXA): Task Spawned OK
********** Initalising initAppGlob
serial number = d8d0489f
/C:/
- Volume is OK
0x2a61d94 (tMaint): XA : - Query 8051XA for Dongle ID 0x2a61d94 (tMaint): dspmInit : Initialising DSPM 0x2516b50 (tXA): Got Dongle Response 0x2516b50 (tXA): Dongle : 10237502 0x2516b50 (tXA): Got Version Response 0x2516b50 (tXA): Version : MC Firmware Rls 6.5 0x2516b50 (tXA): Serial Number not supported 0x250c0e8 (tDSPM): tDSPM suspended 0x2a61d94 (tMaint): xaToHostPollingEnable: XA to Host Polling Enabled. 0x243fa38 (tVpAppl): Task spawned.
Planning, Installation, and Administration Guide
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Precautions, Samples, and Error Codes
Standard 01.03
0x2501d90 (tGenDTMF): Task spawned. 0x2501d90 (tGenDTMF): Task initializing... 0x2503f3c (tAries): Task spawned. 0x2503f3c (tAries): Task initializing... 0x2503f3c (tAries): Downloading ag-sa timeswitch 0x2503f3c (tAries): Not sending the configuration message 0x24ffbe4 (tMirosInit): mirosInit 0x243d88c (tServer): Task spawned. 0x243d88c (tServer): Task initializing... 0x243d88c (tServer): tServer IP Addr: 47.166.107.144 0x2514294 (tDspmStart): dspmStart : Downloading DSP Loadware (File) to core 0... 0x2514294 (tDspmStart): dmaInit : Initialising DMA... 0x243fa38 (tVpAppl): Task initializing... 0x243fa38 (tVpAppl): Giving the dspmSem to let the dspm run 0x2514294 (tDspmStart): dspmStart : Downloading DSP Loadware (File) to core 1... 0x2514294 (tDspmStart): dspmStart : Downloading DSP Loadware (File) to core 2... 0x2514294 (tDspmStart): dspmStart : Downloading DSP Loadware (File) to core 3... 0x2514294 (tDspmStart):
Trying to take the dspmSem
0x2514294 (tDspmStart):
Dspm bootup proceeding...
0x3afd010 (tAriesAudit): Task spawned. 0x3afd010 (tAriesAudit): Task initializing... 0x2a61d94 (tMaint): Aries go operational... 0x2503f3c (tAries): Task operational. 0x2a61d94 (tMaint): Aries audit go operational...
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Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
0x3afd010 (tAriesAudit): Task operational. 0x2a61d94 (tMaint): Generate DTMF go operational... 0x2501d90 (tGenDTMF): Task operational. 0x2a61d94 (tMaint): VP application go operational... 0x243fa38 (tVpAppl): Trying to take vpAppSem 0x2514294 (): task dead Giving the vpapp semaphore 0x243fa38 (tVpAppl): VP-App Resuming... 0x250c0e8 (tDSPM): tDSPM resuming... 0x243fa38 (tVpAppl): Task operational. 0x2a61d94 (tMaint): Server go operational... 0x243d88c (tServer): Task operational. 0x2a61d94 (tMaint): tMirosInit application go operational... 0x24ffbe4 (tMirosInit): MIROS: VPS App Task is operational with 32 DSP ports and 32 ARIES ports 0x24ffbe4 (tMirosInit): mirosLoadSoftwareVersion: loaded version 0.1 0x24ffbe4 (tMirosInit): TUI language Directory is '/C:TUI/ENGLISH'
Planning, Installation, and Administration Guide
83
Precautions, Samples, and Error Codes
Standard 01.03
Error code definitions Figure 11: “Nortel Call Recording Card error code definitions,” on page 84 shows the error code definitions the Call Recording Card sends to the QM application when errors occur on the Call Recording Card. Figure 11: Nortel Call Recording Card error code definitions #define #define #define #define
C_NONE 0 C_UNKNOWN 1 C_PREV_REGISTERED 2 C_UNSUPPORTED_PROTOCOL3
#define #define #define #define #define #define #define #define #define #define #define #define #define #define #define #define #define #define #define
C_INV_PROTOCOL C_INV_SOFTWARE_REV C_POLL_FREQ_RANGE C_INV_EVENT_NOTIFY C_ALREADY_RELEASED C_NOT_REGISTERED C_NUM_CHANNEL_RANGE C_INCOMPLETE C_INV_NUM_CHANNELS C_INV_PARTIAL_OP C_NOT_ACQUIRED C_INV_CHANNEL_ID C_INV_MAINT_COMMAND C_INV_CARD_STATE C_SEG_SET_OPEN C_MAX_OPEN_SEG C_NO_SUCH_SEG C_INV_SEG_SET C_NOT_CONNECTED
4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
#define #define #define #define
C_IN_USE C_PLAY_IN_PROGRESS C_OPERATION_STOPPED C_INV_SEG
23 24 25 26
#define #define #define #define #define
C_NULL_SEG C_INV_INTERRUPT_FLAG C_INV_CLEAR_BUF_OPT C_INV_REPEAT_FLAG C_ALREADY_COLLECTING
27 28 29 30 31
84
/* no error occurred */ /* Unknown cause */ /* Previously registered */ /* Protocol Version not supported by this * version of software */ /* Invalid Protocol Version */ /* Invalid Sfotware Version */ /* Polling Frequency Out of Range */ /* Invalid Event Notification flag */ /* Client Already Released */ /* Client Not Registered */ /* No. of channels exceeds card capacity */ /* Incomplete Oper. (Not enough channels */ /* Bad Value for Number of Channels */ /* Bad Value for Partial Operation */ /* Channel not acquired before operation */ /* Invalid Channel ID */ /* Invalid Maintenance Command */ /* Invalid Card State Value */ /* Segment Set Already Open */ /* Max. Open Segment set limit reached */ /* Segment does not exist */ /* Invalid Segment Set */ /* OBSOLETE in Rls1.5 * Not Connected */ /* Already In Use or active*/ /* Play Command Already in Progress */ /* Operation stopped by other command */ /* OBSOLETE in Rls1.7 * Bad Segment */ /* No Segment Specified (null list) */ /* Invalid Interrupt Flag */ /* Invalid Clear Buffer Option */ /* Invalid Repeat Flag */ /* Already Collecting Digits on channel */
Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
#define #define #define #define #define #define #define #define #define #define
C_MIN_DIGIT 32 C_TOUT_FIRST 33 C_TOUT_INTER 34 C_OVFL_KEY_BUF 35 C_INV_CANCEL_KEY 36 C_INV_TERM_KEY 37 C_MIN_EXCEEDS_MAX 38 C_MAX_EXCEEDS_BUF_SIZE C_CANCEL_EQ_TERM 40 C_INV_LOCATION 41
#define #define #define #define #define
C_INV_DTMF C_INV_SEQUENCE C_NO_ANSWER C_INV_DN C_NOT_OFF_HOOK
42 43 44 45 46
#define #define #define #define #define #define #define #define #define #define #define #define #define
C_NOT_JOINED C_TOUT_POLL C_MAINT_MODE_IN_PROG C_CALLER_DISCONNECT C_INV_MESSAGE C_MAX_CLIENT_LIMIT C_IE_NOT_FOUND C_INV_DSP_PORT C_INV_ARIES_PORT C_INV_CAPACITY C_INV_FULL_FLAG C_INV_RESULT C_INV_CHANNEL_PAIR
47 48 49 50 51 52 53 54 55 56 57 58 59
#define C_INV_SEG_LIST 60 #define C_ERR_SEG_LIST_EXTRACT61
#define #define #define #define #define #define #define
C_INV_SERIAL_NUM C_INV_MANUFACTURING C_INV_STATISTICS C_INV_CAUSE C_IE_UNKNOWN C_CLIENT_RELEASE C_OVFL_MSG_Q
#define C_OVFL_WIP
62 63 64 65 66 67 68
69
/* Minimum Digit Not Reached */ /* First Digit Timeout */ /* Inter Digit Timeout */ /* Key Buffer Overflow */ /* Invalid Cancel Key String */ /* Invalid Termination Key String */ /* Minimum Digit exceeds Maximum Digit */ 39 /* Maximum Digit exceeds key buffer size*/ /* Canceling key equals Termination Key */ /* OBSELETE in Rls1.5 * No such location */ /* Invalid DTMF String */ /* Prerequisite Operation not executed */ /* Call Not Answered */ /* Invalid DN */ /* OBSELETE in Rls1.5 * Channel Not Off Hook */ /* Channels not Joined */ /* Polling Timeout */ /* Maintenance mode request in progress */ /* Disconnected by Caller */ /* Invalid Message */ /* Maximum number of clients connected */ /* Mandatory IE not found */ /* DSP Ports value out of range */ /* Aries Portsvalue out of range */ /* Capacity value out of range */ /* Invalid Full Flag value */ /* Result value out of range */ /* Channels IDs are equal, invalid for a * joinchannel command */ /* Error verifying Segment list IE */ /* Error getting segment info from a * segment list IE */ /* Serial IE incorrect length */ /* Invalid length for Manufacturing IE */ /* Invalid len for Client Statistics IE */ /* Invalid Cause IE */ /* Unknown IE in a message */ /* Close socket and release the client */ /* Too many requests are placed in the * Application work Q at a time */ /* All the clients WIP slots are full*/
Planning, Installation, and Administration Guide
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Precautions, Samples, and Error Codes #define #define #define #define #define #define #define #define
C_MESSAGE_UNSUPPORTED C_MSG_LEN_TOO_BIG C_NOT_ACTIVE C_ALREADY_ACQUIRED C_ALREADY_ACTIVE C_MSG_LEN_TOO_SMALL C_NO_CALL_TO_ANSWER C_PRIMARY_DSCNTD
#define C_INCOMING_CALL #define C_ADDON_DSCNTD #define C_KEY_NOT_CONFIGURED
#define C_CHANNEL_RELEASE #define C_CHANNEL_DISABLE */ #define C_BUSY_DN #define C_DSP_ERROR
#define #define
#define
#define
#define */ #define #define #define #define #define #define #define #define
86
Standard 01.03
70 71 72 73 74 75 76 77
/* message known but not supported */ /* max message length exceeded */ /* channel is not active */ /* channel alreay acquired */ /* channel alreay active */ /* msgLen< allowed or msgLen < hdrIE len */ /* no call to answer on channel */ /* call on primary DN has disconnected so * conference, retrieve orig. not allowed */ 78 /* incoming call on channel */ 79 /* add on call disconnected */ 80 /* key is not configured for this operation * for this set */ 81 /* call disconnected due to channel release */ 82 /* channel released due to channel disable
83 /* busy DN dialled */ 84 /* the DSP/DSPM is unable to process the * request */ C_INV_RESET_STATS 85 /* invalid reset stats ie */ C_ARIES_UNAVAILABLE 86 /* VP_Application unable to send action * to ARIES task */ C_INV_CLIENT 87 /* OBSELETE in Rls1.5 * client ID different from client ID * which ordered card to enter * maintenance mode. */ C_INV_MAINT_TRANS 88 /* OBSELETE in Rls1.5 * request to change card state is not * allowed in current state. */ C_DIGNOT_ALREADY_DISABLED 89 /* digit notification already disabled C_DSP_CARD_REMOVAL 90 C_CHANNEL_JOINED 91 C_INV_PLAY_MODE 92 C_DIGNOT_ALREADY_ENABLED C_INV_MINMAX_DIGIT 94 C_IN_REQUESTED_MODE 95 C_CONF_ESTABLISHED 96 C_DISCONNECT_CALL 97
/* dsp card removal event */ /* The channel is curently joined */ /* Play mode value invalid */ 93 /* digit notification already enabled */ /* min/max digit value out of range */ /* Already in requested maintenance mode */ /* Conference call on primary DN key */ /* AddOn disconnected due to * DisconnectCall request. */
Nortel Call Recording Card
November 2009
Precautions, Samples, and Error Codes
#define C_M1_CONF_BUSY
#define
#define
#define
#define #define #define
#define #define #define #define #define #define #define
#define #define #define #define #define #define #define #define #define #define #define #define
98 /* ConferenceCall failed. M1 out of * conference loops. */ C_FTP_IN_PROGRESS 99 /* Cannot exit maintenance mode if FTP * session in progress. */ C_LOADWARE_UPGRADE 100 /* cannot exit maintenance mode during * loadware upgrade */ C_DSP_UPGRADE 101 /* cannot exit maintenance mode during * DSP firmware upgrade */ C_DN_NOT_SUPPORTED 102 /* DN string too long (max 31 digits) */ C_ATA_DISK_REMOVAL 103 /* ATA Disk removal event */ C_XA_UPGRADE 104 /* cannot exit maintenance mode during * 8051xa upgrade */ C_INV_KEYCODE 105 /* keycode supplied is invalid */ C_BUFFER_ERROR 106 /* error in accessing record buffer space */ C_BUFFER_FULL 107 /* record buffer space is full */ C_LOCALFILE_ERROR 108 /* error in creating local file */ C_RECORDING 109 /* DSP is already recording channel */ C_NOT_RECORDING 110 /* DSP is not currently recording */ C_OBSERVE_FAIL 111 /* invalid agent ID, or agent is * already being observed, or set never entered observe mode after the observe key was pressed. */ C_INV_COMPRESSION_FLAG112 /* compression type specified invalid */ C_INV_LOCALFILE_FLAG 113 /* localfile flag specified invalid */ C_INV_IPADDRESS 114 /* invalid IP address */ C_INV_USERNAME 115 /* Invalid Username length */ C_INV_PASSWORD 116 /* Invalid Password length */ C_INV_FILENAME 117 /* Invalid Filename length */ C_INV_PATHNAME 118 /* Invalid Pathname lenth */ C_INV_AGENTID 119 /* Invalid Agent ID */ C_INV_RECORDID 120 /* Invalid Record ID */ C_INV_INTERCALLGAP 121 /* Invalid Intercall Gap ID */ C_INV_STORAGEUSED 122 /* Invalid Storage Used ID length */ C_INV_FTPERROR 123 /* Invalid FTP Error */
Planning, Installation, and Administration Guide
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Precautions, Samples, and Error Codes
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Standard 01.03
Nortel Call Recording Card
Appendix B
Glossary
CDN
Controlled Directory Number
CTI
Computer Telephony Integration
DID
Direct Inward Dial
DSP
Digital Signal Processor
FTP
File Transfer Protocol
ITGSA
Internet Telephony Gateway Strong Arm
Media Card
Hardware Platform for applications such as MIRAN
MIRAN
Meridian Integrated Recorded Announcement Trunk
NTP
Nortel Technical Publication
OPN
Original Party Number
PC
Personal Computer
SQL
Standard Query Language
WAV
File format used to store files under Microsoft Windows™.
Planning, Installation, and Administration Guide
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Glossary
90
Standard 01.03
Nortel Call Recording Card
Nortel Call Recording Card Planning, Installation, and Administration Guide Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. To provide feedback or report a problem with this document, go to www.nortel.com/documentfeedback.
Publication number: Product release: Document release: Date:
NN44480-307 6.5 and 7.0 Standard 01.03 November 2009
