OrecX Call Recording The fastest-growing , lowest-priced call recording solution on the planet.
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OrecX Call Recording The issue is simple You want to comply with regulatory requirements and improve customer service by recording and retrieving phone calls. You don’t want to disrupt operations, exhaust your annual budget or pay for expensive implementation services.
The solution is simple With Oreka TR from OrecX, recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval…all at a cost that is 30%-70% less than the competition.
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Redefining the call recording market Recording calls should be affordable, easy & reliable
We’ve been in the call recording industry since 1987. We know companies record calls for reasons that are important & vital to their business. We just never understood why it was so expensive to purchase, expensive to use & expensive to maintain a call recording system. We decided to build a call recording platform that was easy-to-use, easy-toinstall & easy-to-maintain. We also decided to make it affordable, easy-tobuy. We have built a full-feature call recording platform that is 30%-70% less expensive than the competition. We’ve made recording calls affordable, easy & reliable. Receive the performance & support you expect from your recording solution and have money left over to spend on growing your business.
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Understanding your needs IT Departments want…
Easy installation & easy maintenance Use of their existing Servers & their preferred Operating System Unobtrusive packet-sniffing technology (no impact on VoIP network) Support of centralized deployments and remote site recording (scalable & non-proprietary) Web-based solution
CEOs want…
Quick ROI Affordable solution Meet compliance & risk obligations Improved customer service Increased employee productivity
OrecX offers…
Open file formats (always) Cross-platform: any Database - any Operating System Open API Customizable GUI Flexibility! Affordability!
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Full-Featured & Easy to Deploy OREKA TR FEATURES
SERVER REQUIREMENTS
STORAGE & HARD DRIVE SIZING
Live Monitoring
CPU speed - 2.6GHZ
Quality Management*
Core & L2 Cache Options
Count 1.6 KBytes/second of recorded audio (GSM format...our default storage format). For example, 100GB stores approximately 20,000 hours of audio.
PCI Compliant Mobile Phone Recording On-Demand Recording Screen Recording*
• 1-100 concurrent calls, dual core CPU - 4MB L2 Cache • 101-200 concurrent calls, quad core CPU - 8MB L2 Cache
• Over 200 concurrent calls, 8-core CPU - 12MB L2 Cache
Multi-tenancy for Hosted
8GB RAM
White Label for Branding
Two server-grade hard drives
Multi-Site Call Recording
Linux CentOS 6, 64-bit or Windows
Call Tagging
Virtual Environment (VE) deployment option
Multi-criteria Searching
G.711, G.729A, G.723.1, G.722, iLBC, GSM6.10
Protocols: SIP, Cisco Skinny, SIPREC, CALEA, H.323, MGCP, IAX2, RTP, Nortel UNISTIM
• one for OS, one for recordings
Mobility Support Audit Trail
Codecs:
Running multiple instances of Oreka TR core recorder will achieve even higher concurrent call levels
Call Exporting Auto-delete Selective Recording Look-Back Call Recording Fine-Grained Privileged Access File Management/Archiving Filtering (IP-DID Range) Extended Codec Support * available add-on module
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OrecX Customers Call Centers
Business VoIP Providers
Banking
Telcos
Collections
Utilities
Insurance
Retail
Healthcare
Catalog
Financial Services
Legal
Outsourcers
Education
What they’re saying… “The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy-to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations” - Todd Berger, TSG “The traditional recording systems we looked at were proprietary with limited integration flexibility. With Oreka TR, we implemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-house changes to the system that would not have been possible with a traditional solution” - Matt Roth, InterMedia Marketing
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OrecX Supported PBXs (partial list)
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Oreka TR Screenshots Browse tab – recordings page •This is the main screen you see upon logging-in. •Playback recordings, export recordings, perform multi-criteria filtered searches.
Recording Playback
Filter Searches
One click to launch playback from any web browser using any media player
Tagging of calls, 1-click send file by email Evaluation scorecards
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Oreka TR Screenshots Search Results – filtered by multiple criteria This search filters & drills down using multiple criteria: -Group ( Customer Care) -Call that was tagged as “Sale Made” by Supervisor -Duration (15-30 seconds) -Remote Party (Miami area code) -Time/Date (between May 1st & May 31st) -Call Type (Incoming Calls)
Delivering the specific search results you require
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Oreka TR Screenshots Browse tab – recordings page – Search Pane Filter by User Group Program Service None
Drop Menu
Tag examples
perform multi-criteria filtered searches This search drills down using multiple criteria: -Group ( Customer Care) -Calls tagged as “Sale Made” by Supervisor -Duration (2-5-minutes) -Remote Party (Miami area code) -Time/Date (July 1st) -Call Type (Incoming Calls)
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Oreka TR Screenshots
Metadata (customizeable)
Call Detail page – Quality Evaluation/Scorecards
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Oreka TR Screenshots
Metadata (customizeable)
Call Detail page – Tags
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Oreka TR Screenshots Scorecard reports - group reports, user reports, detailed user reports.
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Oreka TR Screenshots Tags page – Bookmarks assigned to particular pieces of certain recordings
Audit Trail – Provides a timestamp log of everything that has happened in the system - logins, deletions, changes, played, etc.
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Oreka TR Screenshots Live Monitor Select a group from this list
you will see the groups current activity…from here you can monitor live calls
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Oreka TR Screenshots Users – Set up users one at a time or in groups via a CSV file import
(CSV file format: firstname,lastname,login string,password,recordable,force password change)
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Oreka TR Screenshots Groups – 2 different types of Groups (regular groups & security groups)
Security Groups (in RED …with privileges)
Regular Groups (in GREY …with no privileges)
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Oreka TR Screenshots Manage Privileges – Assign the proper privileges to your different groups (Admin Privileges, User Privileges, Supervisor Privileges) – with unlimited granularity.
Example of Supervisor Privileges
Assign different Privileges to different groups
Vary the scope of Privileges
Example of Administrator Privileges
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Oreka TR Screenshots Admin tab – Programs - create campaigns/schedules (unlimited)
Create Recording Campaigns or Schedules -Record who you want, when you want
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Oreka TR Screenshots Config Tab – Settings - Set up password rules & security
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Oreka TR Screenshots Config Tab – Auto Delete - Set up Retention policy Auto Delete The Auto-Delete feature may be used to automatically delete files and their metadata in the database after a certain period of time as defined by the "retention period" parameter. When activated, it runs as a background task, at the frequency set by the "wake-up period" parameter.
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Oreka TR Screenshots Config Tab – File Manager - Set up Long-term storage & Compliance strategy File Manager The File Manager feature allows copying, moving and renaming media files after they are created by the recorder. Copying media files is also referred to as "archiving". The File Manager may be used in different scenarios. Here are some examples: Multiple recorders are being used and all media files need to be centralized at one location; All recordings are to be copied (archived) to another location for backup.
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Oreka TR Screenshots Call Statistics Report
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Oreka TR Screenshots Oreka SC (agent desktop screen capture)
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OrecX Commitment Our goal is 100% customer satisfaction The best way to make the right decision on your call recording platform is to try it for a few weeks
OrecX makes your decision easy Set it up to your specifications Test it under your heaviest call loads
Challenge our product to exceed your expectations
You will see how easy OrecX products are to install, use, and maintain Start today by sending an email to
[email protected] or call us at 1-312-895-5292.
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Next Steps OrecX Trial Week 2
Weeks 4-5
Setup test Server Setup Port Mirroring
Test Solution – provide feedback to OrecX (ongoing process)
Trial Ends Deploy in Production
Test Solution - Prioritize & update the requirements
Report on timeline to deliver features/requirements Refine Solution based on client feedback Issue Licenses
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Week 3
Provide list of requirements
Trial Starts
Client User Team Client Tech Team
Week 1
OrecX
OrecX Trial
Week 0
Deliver proposed Solution
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