Call Recording Solutions
Call Recording Systems Product Catalog
Contents About Versadial Solutions
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Why Choose Versadial Solutions
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Rack Mount System
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Slim VoIP System
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Tower PC System
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Portable PC System
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Ways To Record
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Hi Country Wire &Telephone 11645 W. 62nd Place Arvada, Colorado, 80004 Phone 1.800.845.6780 Email
[email protected] URL www.hcwt.com
Hi Country Wire and Telephone
Hi Country Wire and Telephone is your #1 source for communications solutions. Hi Country is a registered Veteran Owned Small Business (VOSB). Hi Country’s CAGE code is 1Y9T4. Through its own certifications and distribution agreements Hi Country Wire and Telephone can provide products and services in the following areas: 1) PBX upgrades, maintenance, support, and replacement 2) Unified Communications 3) Structured cabling and outside plant 4) Wireless data and voice networks 5) JITC compliant communications solutions 6) Video solutions 7) Hosted PBX NAICS codes: 334210, 334290, 517110, 517210, 517911, 517919, 541512, 541513, 541519, 561621, and 811213, SIC codes: 4813, 4822, and 7373. PSC codes: 5805, 5810, 5815, 5830, 5895, 6015, 6020, J058, K058, and N058 FSC codes: 5805, 5810, 5830, 5895, 5965, 6015, 6020, and 6350. Established: 1984 CAGE code: 1Y9T4 DUNS code: 12-2797673 Past Performance: Available upon request
Service; our company was founded on the principles of providing the best customer service experience possible.
Complete Systems Call Recording Solutions
About Versadial Solutions Company History In 1994 Versadial Solutions was launched in California as a software development consulting firm. Our first major contract was developing software for a proprietary multichannel voice recorders manufactured for the U.S. Government. With the success of the project, focus then shifted to the multichannel voice recording industry. There was a void in the small to medium size business sector for call recording software and hardware solutions. Versadial Solutions was one of the first companies to design and develop an affordable solution for these sectors. In 1998, VSLogger was officially launched as a commercial product. The call recording software provided businesses around the world with the capability to easily integrate call recording solutions into their computer and telephone systems. Since 1998 Versadial has continued to improve and expand VSLogger. With the release of Adutante in 2011, Versadial Solutions merged call recording monitoring, screen capture and desktop analytics in an integrated, easy to access web application platform. Today, Versadial Solutions has a worldwide customer base, servicing clients in government, manufacturing, telecommunications, call centers, public safety, financial services and many other industries. Versadial Solutions prides itself on our ability to offer cost saving and affordable call recording software to multiple industries.
Benefits of Call Recording • Reduce Personal Liability • Reduce Costly Entry Errors • Reduce Personal Calls • Increase Business Security
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• • • •
PCI Compliance Conduct Performance Reviews Sales Training Improve Customer Satisfaction
Complete Systems Call Recording Solutions
Why Choose Versadial Solutions? World Wide Reach We have a worldwide customer base, servicing clients in government, manufacturing, telecommunications, call centers, public safety, financial services and other industries.
Here are a few of our advantages: • Voice recording software that is easy to use • Non-proprietary PC hardware for ease of maintenance and scaling. Our systems support hardware from several manufacturers. Allowing you the freedom to upgrade and expand with the hardware of your choice • No charge for multiple seat licenses of the remote client software • Not-restrictive licensing: You pay for it once and you own it. Software can be moved to another PC, sold or leased • Near 0% return rate in 12 years of business • 30 day money back guarantee • Recording checksum for tamper proof recording • Live Monitoring: Supervisors can monitor calls using multi-tiered security permission levels • Automatic archiving to DVD and network drives • Reliable systems running 24/7 with redundant power supplies and RAID hard disks • Visual and audio alarms • Agents, supervisors and managers can be given selectable access to one or all channels and features • Multi-site recording with centralized data storage access • Capture caller ID, dialed numbers, SMDR, or ANI/ALI • Reporting: Create and save custom reports, graphs and charts • Third party verification recording • No mandatory yearly service contracts • Quality Control Tests and Reports
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Complete Systems Call Recording Solutions
Complete Call Recording Systems Click Below To View Specific Section • • • •
Rackmount Complete System Slim VoIP Complete System Tower PC Complete System Portable PC Complete System
Versadial Solutions offers complete call recording systems. Depending on your recording needs and established network and computer systems, our call recording software can be integrated into a variety of configurations.
All systems can be configured for your specific needs and requirements.
• • • •
VSLogger: Our award winning call recording software powers all of our systems. No Hidden Costs: After you purchase our product, you own it. Non-Proprietary: Software can be moved to another PC, sold or leased. No Per Seat Licenses: We do not charge for user access on a per seat basis. You can have multiple managers logged into the system. • Quality Control: Run Quality Control reports, rate and monitor your sales or representatives with ease.
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Complete Systems Call Recording Solutions
Rackmount Complete System VDL IND – Industrial 4U rackmount PC based Call Recording System Record up to 256 analog, digital, VoIP or radio lines. The VDL-IND call recorder consists of an industrial 4U rackmount PC fitted with one or more special purpose multi-line voice recording PCI cards. This telephone voice recorder can record analog telephone lines, digital PBX extensions, T1, E1, ISDN (PRI or BRI) or VoIP channels.
Pre-configured and ready to expand: • Plug in the necessary cables, set up the software and you are ready to go. • Non-proprietary. Our systems support hardware from several manufacturers. Allowing you the freedom to upgrade and expand with the hardware of your choice. • You can add extra local or network drives to expand your recording capacity. • Versadial call recording systems can be expanded to record up to 256 channels by simply adding extra recording cards and software licenses. • Need a hand installing our system? Onsite installation and training are also available in select locations. A warranty, not a ball and chain • A one year hardware warranty with free telephone support is included with every system we sell. • Optional 2-3 year warranties are also available, but you do not have to pay for lengthy service contracts you do not want or need.
Rackmount call recorder system specs: • 4U rackmount PC (32 inches long x 19 Wide x 7 High), 85 pounds • Intel Core-2-Duo CPU 2.8 Ghz with 2GB DDR RAM • Up to 10 PCI expansion boards of your choice • Two 1TB hard drives ( Mirrored/RAID 1) • Redundant, hot-swappable power supply • Sound card and headphones • 100GB system partition, 900GB data Partition, up to 148,000 channels hours with highest compression • Dual DVD+RW drives (up to 800 channels hours per media) for archiving • Keyboard and mouse • Microsoft Windows 7 Pro operating system (32 bit) • VSLogger software and recording board drivers preinstalled and configured
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Complete Systems Call Recording Solutions
Slim VoIP Complete System VDL-VoIP Call Recording System designed for VoIP recording Record up to 256 VoIP channels. with CISCO Skinny or SIP signaling, SIP trunks or standard RTP in VOX mode. G.711, G722 and G.729 codecs. The Slim VoIP call recorder consists of a slim rackmount PC configured specifically for VoIP recording. This telephone voice recorder can record VoIP streams with CISCO Skinny or SIP signaling, SIP trunks or standard RTP in VOX mode.
Slim VoIP call recorder system specs: • Intel I3-2100 3.1 GHz with 4GB DDR RAM • Or Xeon E3-1240 3.3 GHz with 16GB DDR RAM • 1U slim rackmount case (11.3 inches long x 17.2 Wide x 1.7 High), 14 pounds • Two 1TB hard drives ( Mirrored / RAID 1) • 100GB system partition, 900GB data Partition, up to 148,000 channels hours with highest compression • Microsoft Windows 7 Pro operating system (64 bit) • VSLogger software preinstalled and configured
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Pre-configured and ready to expand: • Configure your network mirror port, plug in the necessary cables, set up the software and you are ready to go • VoIP call recording systems can be expanded to record up to 256 channels by simply adding software licenses • Need a hand installing our system? Onsite installation and training are also available in select locations. A warranty, not a ball and chain • A one year hardware warranty with free telephone support is included with every system we sell. • Optional 2-3 year warranties are also available, but you do not have to pay for lengthy service contracts you do not want or need.
Complete Systems Call Recording Solutions
Tower PC Complete System VDL PC - ATX Tower PC based Call Recording System Record up to 256 channels, as combination of analog, digital, VoIP or radio lines. The VDL-PC call recorder consists of a rugged ATX tower PC fitted with one or more special purpose multi-line voice recording PCI cards. This telephone conversation recorder can capture analog telephone lines, digital PBX extensions, T1, E1, ISDN (PRI or BRI) or VoIP channels.
Pre-configured and ready to expand: • Plug in the necessary cables, set up the software and you are ready to go. • Non-proprietary. Our systems support hardware from several manufacturers. Allowing you the freedom to upgrade and expand with the hardware of your choice. • You can add extra local or network drives to expand your recording capacity. • Versadial call recording systems can be expanded to record up to 256 channels by simply adding extra recording cards and software licenses. • Need a hand installing our system? Onsite installation and training are also available A warranty, not a ball and chain • A one year hardware warranty with free telephone support is included with every system we sell. • Optional 2-3 year warranties are also available, but you do not have to pay for lengthy service contracts you do not want or need.
ATX Tower call recorder system specs: • ATX tower PC, 50 pounds • Intel Core-2-Duo CPU 2.8 Ghz with 2GB DDR RAM • Up to 3 PCI expansion boards of your choice can be installed • Two 1TB hard drives ( Mirrored / RAID 1) • Sound card and headphones • 100GB system partition, 900GB data Partition, up to 148,000 channels hours with highest compression • DVD+RW drive (up to 800 channels hours per media) for archiving • Keyboard and mouse • Microsoft Windows 7 Pro operating system (32 bit) • VS Logger software and recording board drivers preinstalled and configured
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Complete Systems Call Recording Solutions
Portable PC Complete System VDL MPDR - Multi-channel Portable Digital Recorder Record up to 256 channels, as combination of analog, digital, VoIP or radio lines. The VDL-MPDR call recorder consists of a rugged industrial portable PC fitted with one or more special purpose multi-line voice recording PCI cards. Lightweight all aluminum case design. Fixed 17.1 inch 1440×900 (1920×1200) widescreen display. The keyboard is a low profile membrane keyboard that folds in front of the display and also has an integrated touch pad. This voice recorder can capture analog telephone lines, digital PBX extensions, T1, E1, ISDN (PRI or BRI) or VoIP channels.
Designed for use which requires frequent relocation and mobility.
Portable call recorder system specs: • Heavy-duty portable 17x13x12 inch case • 650W power, i7-870 CPU with 2GB DDR RAM • Up to 4 PCI expansion boards of your choice can be installed • Two 1TB hard drives ( Mirrored/RAID 1) • 100GB system partition, 900GB data Partition, up to 148,000 channels hours with highest compression • DVD+RW drive (up to 800 channels hours per media) for archiving • Microsoft Windows 7 Pro operating system (32 bit) • VSLogger software and recording board drivers preinstalled and configured
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Pre-configured and ready to expand: • Plug in the necessary cables, set up the software and you are ready to go. • You can add extra local or network drives to expand your recording capacity. • Versadial call recording systems can be expanded to record up to 256 channels by simply adding extra recording cards and software licenses. • Need a hand installing our system? Onsite installation and training are also available in select locations. A warranty, not a ball and chain • A one year hardware warranty with free telephone support is included with every system we sell. • Optional 2-3 year warranties are also available, but you do not have to pay for lengthy service contracts you do not want or need.
Versadial Solutions 9940 Irvine Center Drive, Irvine, CA 92618 949-457-0650 www.versadial.com
Complete Systems Call Recording Solutions
Ways To Record Click Below To View Specific Section • PBX, Trunk and Handset Recording • Benefits and Drawbacks for each Recording Scenario • Sample Setups & Uses for a Versadial System
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Complete Systems Call Recording Solutions
Choose the best way to record: Extension, Trunk, or Handset
Benefits and Drawbacks Comparison Recording from the: Monitor live recordings
#1 PBX extension Yes
#3 Handset Yes
Records transferred extensions
Yes
Yes
Yes*
Records PBX auto-attendant messages
No
Yes
No
Records internal calls
Yes
No
Yes
Search by caller ID
Yes
Yes
No
Search by trunk line
No
Yes
No
Recordings saved in folders for
Each Extension
Each Trunk Line
Each Handset
Audible beep option on recording
With a Beep Adapter
Analog lines only
With a Beep Adapter
Manual start / stop option
Yes
Yes
Yes
Other notes
The best solution for PBXs on our supported list.
Works with all PBXs and phone systems.
Requires wiring to each handset. Call ID & dialed number not captured.
*if the transferred extension is also connected to a recorder
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#2 Trunk line Yes
Complete Systems Call Recording Solutions
Some sample setups & uses for a Versadial system
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Complete Systems Call Recording Solutions
Some sample setups & uses for a Versadial system
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