The following is a suggested listing of tutorials, general assessments, and industry-specific assessments available. Visit www.proveit.com for a full list of selections.

TUTORIALS Microsoft Access 2003 Microsoft Excel 2003 Microsoft Outlook 2003

Microsoft Word 2003 Microsoft Office Integration Microsoft Office XP Integration Microsoft Internet Explorer 5.0

Microsoft PowerPoint 2003

Microsoft Windows 2000 Microsoft Windows XP Peachtree Accounting 2003 QuickBooks Pro 2000

GENERAL ASSESSMENTS Basic Arithmetic Basic Computer Terminology Basic Spelling Comparison Skills Computer Literacy Customer Service Mindset Survey Email Etiquette

Filing By Name Following Verbal Instructions Following Written Instructions MS Excel 2003 - Normal User MS Excel 2003 - Power User MS Excel 2007 – Normal User MS Outlook 2003

MS Office 2003 Integration MS Office XP Integration MS Windows 2000 MS Windows XP MS Word 2003 - Normal User MS Word 2003 - Power User Reading Comprehension

**Normal User Assessments measure skills for Basic Levels. **Power User Assessment measure skills for Intermediate & Advance Levels.

ADMINISTRATIVE ASSISTANT Advanced Spelling

Following Written Directions

Basic Spelling Basic Office Skills Data Entry: Inventory Database E-mail Etiquette Filing By Name Following Verbal Directions

MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003 MS Publisher 2002

MS Word 2003 – Normal User MS Word 2003 – Power User Office Abbreviations Office Filing Office Telephone Etiquette Punctuation Vocabulary

HUMAN RESOURCES Business Etiquette

Interviewing and Hiring

Business Writing E-mail Etiquette Healthcare Benefits Knowledge Human Resources Basics Internet Basics Internet Research Skills

Listening Skills MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003

MS Word 2003 – Normal User MS Word 2003 – Power User PeopleSoft HRMS Reading Comprehension Recruiting Fundamentals

MEDICAL BILLING Basic Office Skills

Receptionist Transcriptionist Medical Billing Knowledge

Business Etiquette E-Mail Etiquette

Medical Claims Processing Medical Office Personnel Skills

Following Written Instructions

Medical Receptionists

Following Verbal Instructions HIPPA - Administration

Medical Records – Legal Issues Medical Spelling

Medical Assistant - Basic

Medical TerminologyAbbreviations MS Excel 2003 – Normal User

Medical Assistant - Advanced

MS Excel 2003 – Power User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Reading Comprehension Typing Test – General Practice Typing: Medical 1 minute (H) Typing: Medical 1 minute (O)

ACCOUNTS PAYABLE CLERK Accounting Terminology - Basic Accounts Payable ADP Payroll Basic Office Skills Bookkeeping Business Etiquette E-mail Etiquette MS Word 2003 – Power User

Following Verbal Directions Following Written Directions MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Outlook 2003 MS Word 2003 – Normal User Simply Accounting 2006

Numeric Filing Numeric Proofreading Office Math Skills Payroll Payroll Clerk PeopleSoft Financials Reading Comprehension

ACCOUNTS RECEIVABLE Accounting Terminology – Basic Accounting Terminology Advanced Accounts Receivable Basic Office Skills Business Etiquette Bookkeeping - Professional E-mail Etiquette Following Verbal Directions

Following Written Directions MS Access 2003

Office Math Skills Reading Comprehension

MS Excel 2003 – Normal User Peachtree Accounting 2003 MS Excel 2003 – Power User PeopleSoft Financials MS Excel 2007 – Normal User QuickBooks Pro 2000 MS Outlook 2003 Reading Comprehension MS Word 2003 – Normal User Simply Accounting 2006 MS Word 2003 – Power User

CUSTOMER SERVICE REPRESENTATIVE Advanced Spelling

Customer Service Mindset Survey E-mail Etiquette Follow Verbal Directions

Basic Spelling Basic Arithmetic Basic Computer Terminology Business Etiquette Call Center Listening Skills Computer Literacy

Follow Written Directions MS Excel 2003 – Normal User Customer Service Mindset Survey MS Excel 2003 – Power User

MS Excel – Normal User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Reading Comprehension Retention

CALL CENTER REPRESENTATIVE Advanced Spelling

Call Center Outbound Sales Skills Call Center Retention

Following Written Directions

Call Center Customer Service Survey

MS Excel 2003 – Normal User Call Center Telephone Etiquette MS Excel 2003 – Power User Computer Literacy MS Excel 2007 – Normal User Data Entry Alpha Numeric MS Outlook 2003

Call Center Data Entry

E-mail Etiquette

Call Center Inbound Sales Skills

Following Verbal Directions

MS Word 2003 – Normal User MS Word 2003 – Power User

Basic Spelling Call Center Advanced Spelling Call Center Basic Spelling

NURSING C.N.A. L.P.N. R.N.

Business Etiquette Following Written Instructions Following Verbal Instructions Healthcare Industry Terms HIPAA – Clinical HIPAA – Administration

LPN/LVN Nursing Assistant Medical Assistant – Basic R.N. Medical Assistant - Advanced Reading Comprehension Medical Spelling Medical Terminology Nurse Practitioner

MACHINE OPERATORS Machinists

Basic CNC Basic Electronics Basic Industrial Math

Entry Level Industrial Skills Following Verbal Instructions Following Written Instructions General Maintenance Lathe Operator

Basic Industrial Skills Blueprint Reading

Math & Reasoning Skills OSHA Reading Comprehension Retention

TECHNICAL SUPPORT SPECIALIST Basic computer support for end-users.

A+

Logical Reasoning – Deduction

Computer Technician Skills

Logical Reasoning Mathematical MS Access 2003 for Developers MS Office 2003 Help Desk

Hardware Troubleshooting Internet Security

MS Windows XP Technical Skills MS Windows XP Troubleshooting

DATABASE ADMINISTRATOR Dependent on database experience.

Logical Reasoning – Mathematical

Oracle 10g DBA

Logical Reasoning – Deduction

Oracle 10g for Developers

Oracle Applications DBA

PL/SQL

Relational Database Design (RDBMS) SQL for Client-Server Applications SQL Server 2005 for Developers

SYSTEMS ADMINISTRATOR General Server & Systems Administration.

Active Directory

Logical Reasoning – Deduction

Client/Server Fundamentals

Logical Reasoning Mathematical MS Windows 2003 Server Administration MS Windows 2003 Server Installation Procedures

Linux Administration Internet Security

Project Management for IT Professionals Technical Support – IT/Network Technical Support Processes UNIX Administrator

NETWORK ADMINISTRATOR / SECURITY LAN/WAN Functioning & Security

Basic Wireless Communications Cisco Networking Cisco Router Ethernet Networking Logical Reasoning – Deduction

Logical Reasoning – Mathematical LAN Hardware MS Exchange Server 2003 Administration MS Exchange Server 2007 Administration MS Internet Information Server (IIS) 4.0

Network Administration Network Security TCP/IP Telecommunications WAN Architecture