City of Swan - Real Careers.....Real Impact.....Real Rewards
Transport Co-ordinator, Community Care Have you got what it takes to make a real difference? The City of Swan is home to a thriving and diverse community. Community Care is an integral part of the Life Span Services Business Unit, which helps support the frail aged, younger people with disabilities and people living with dementia. The Transport Co-ordinator is a pivotal role in Community Care service provision, with Community Transport being a key component to facilitate efficient and safe service delivery to vulnerable members of the community. Strong leadership, communication and interpersonal skills are required as this position is responsible for a variety of complex duties. Your success in this role will be demonstrated by addressing the following criteria: The ability to research and develop innovative transport models and strategies for the delivery of efficient and cost effective services Highly developed customer service skills, with the ability to foster a positive customer service culture and team focused work environment Proficiency in the application of Microsoft Office and specialised software systems The ability to work autonomously and make sound decisions in line with a values based organisation Creative thinking and conflict resolution skills A genuine interest in people and caring for the community The salary for this position will be negotiated from $67,829.30 to $79,302.30 per annum, depending on skills and experience, plus up to 15% superannuation. Enquiries, please contact Ged Hines on 9267 9055. To apply, please submit your resume and a cover letter addressing the criteria listed above at www.swan.wa.gov.au/careers . Please note, applications not addressing the criteria will not be considered. Closing Date: 5pm, Monday 13 May 2013
POSITION DESCRIPTION 1. Position Identification Title:
Transport Coordinator
Position Number:
30174
Division:
Place
Business Unit:
Lifespan Services
Date effective:
01 January 2010
Jobscope Level:
Agreement/Award:
Modern Award – 01 Jan ‘11
1. POSITION SUMMARY STATEMENT
Manage the operation and future development of City of Swan Community Transport service, researching and developing transport models and strategies for the delivery of efficient and cost effective services
2. BUSINESS UNIT ORGANISATION CHART 2.1
Reports to
Manager Community Care Services (immediate Supervisor)
Community Care Services Manager Transport Coordinator
Transport Officers x3
35 (volunteers)
2.2 Headcount and Budget
a) Number of Budgeted FTE Positions directly supervised
Permanent…3 staff (2 FTE’s)
b) Number of Budgeted FTE Positions indirectly supervised
Permanent…35 volunteers (not FTE”S)
c) Total Number Budgeted FTE positions directly and indirectly supervised
Permanent…(2 FTE’S) + (35 volunteers not FTE’s)
Note – a + b = c
Operational Budget including Salaries and Wages - FTE = Full Time Equivalent
$...............................
3. KEY ACCOUNTABILITIES and OUTCOMES Live and work the ORGANISATIONAL VALUES of the City and ensure that the Business Unit exemplifies the Values All employees are expected to work within City of Swan Values and display the following behaviours. Respect: We will work co-operatively with our City colleagues, community and stakeholders. We will respect the individual, with an understanding of our diverse roles, whilst working and living in One City. Excellence: We commit to providing excellent customer services with a “can do” approach. It is our “can do” attitude that is built into our actions and behaviours, and allows us to be responsive to our changing environment. Accountability - We will take responsibility for our actions and behaviour. We will be ethical and act with integrity. Our professional behaviour will be reflected in our open and transparent decision making. We will provide good governance that addresses legislative and organisational compliance. Leadership: We will lead by example, with professional pride in our City. We will set direction, provide guidance and help people to be the best they can be.
Key Accountabilities & Outcomes (including delegated Authority)
All underpinning Knowledge Skills and Abilities required to deliver the Purpose KAs and Outcomes of this position
These are the Critical Success Factors for the role.
Specialist knowledge & skills
Judgement & problem Interpersonal and solving skills Teamwork skills Provide sound advice Exercises a
Ensure the provision of an
In conjunction with the
effective and efficient Transport
Community Care Services
to
Services
Manager input into budget
Ensure accurate and efficient
driver training
Services Manager, on
autonomy within the
programs for
formulation and participate
matters
relating
scope and
staff and
application of SMS data base
in strategic and business
clients
and service
responsibility of the
volunteers
Ensure timely and accurate
planning
delivery to assist in
position.
Oversee the
reporting process
In conjunction with the
problem
Facilitate effective
preparation of
Lead, manage and supervise staff
Manager develop
pre-empt
working relationships
statistical reports
and volunteers in the
strategies and plans to
problems
with internal and
for Swan
achievement of the Swan
ensure that Swan
situations
external Customers
Community Care
Community Transport goals and
Community Transport
Make
High level of
Services by
objectives
continues to respond to the
recommendations to
organisational and
utilizing relevant
Actively participate in the
changing needs of the
Community Care
planning skills
software
development and implementation
customers of the service
Services Manager,
Well developed
packages
of marketing strategies.
Knowledge of HACC
regarding changes to
verbal and written
Oversee
guidelines
policies, procedures
communication skills
input in regards
monitor expenditure
Knowledge in the field of
and practices regarding
Ability to work with
to
Assist Community Care Services
Community Services
the business
others and respect
invoicing
Manager in the preparation of
(Aged)
operations of Swan
their views and ideas
payments
funding submissions and
Knowledge of Microsoft
Community Care
development and implementation
Office and other software
Services clients
of the Business Unit Work Plan
Care
Oversee the
substantial degree of
Input into budget process and
Community
Management skills
solving
to
and
potential or
conflict
data client’s and
Key Accountabilities & Outcomes (including delegated Authority)
All underpinning Knowledge Skills and Abilities required to deliver the Purpose KAs and Outcomes of this position
These are the Critical Success Factors for the role.
Specialist knowledge & skills
Judgement & problem solving skills Demonstrated problem
Interpersonal and Management skills Teamwork skills Work within a team Supervise and
Develop and maintain Policies and
relevant to business
Procedures in accordance with the
operations
solving and negotiation
environment
guidelines provided by the
Oversee data input and
skills.
ensure
State/Commonwealth Health
debt collection for client
Maintain a high degree
coordination, planning
development of
Department and the City of Swan
invoicing and payments for
of confidentiality
and
Swan
Maintain an accurate and
SCCS
efficient application of SMS data
Contributes
the
base for Swan Community Care Services
to effective
delivery
of
participate in training and
services
Community
creatively to resolve
Liaise and negotiate
Transport staff
strategic direction of the
conflict and resolve
with
and volunteers
Community
client problems and
achieve
Business Unit
complaints in a
outcomes
Performance
Collate data and assist in
professional and timely
Effective Networking
appraisals
preparation of Business
manner
Skills
Oversee financial
Able to demonstrate
transactions including monthly
Ability to think towards
Services
Unit work plans.
Use a high degree of
customers
to
effective
Undertake
Staff
Work within the parameters
initiative to improve
strong
and legislative requirements
work practices and
and conflict resolution
invoicing for
of the Local Govt Act 1995,
processes and
skills
Swan
Aged Care Act 1997
endeavour to enhance
Community
Ability to formulate,
customer satisfaction
Transport
develop, implement and
wherever possible
Participate in the
follow policies and
Demonstrate ability to
implementation
procedures
instigate change and
of quality
innovation
management
negotiation
Key Accountabilities & Outcomes (including delegated Authority)
All underpinning Knowledge Skills and Abilities required to deliver the Purpose KAs and Outcomes of this position
These are the Critical Success Factors for the role.
Specialist knowledge & skills Application knowledge
Judgement & problem solving skills
Interpersonal and Teamwork skills
Management skills practices.
legislation, Acts, Policies
Exercises a risk
and Standards relevant to
management
provision of services
approach to all
Understanding of and the
operations to
ability to apply OSH and
ensure that the
EO policies and procedures
risk to the City of Swan is minimised. Effective time management skills
Qualifications and Experience Requirements (essential and beneficial) to effectively perform the role.
Essential
1. Qualifications Tertiary Qualification in an
appropriate area Current “C” class WA drivers
licence Current
National
Police
Clearance 2. Experience No. of years - 3-4
Substantial experience in staff
and volunteer supervision Experience volunteers,
working frail,
with
aged
and
disabled people Working knowledge of funding
sources available for community transport services Sound
knowledge
maintenance
of
vehicle
requirements
and
programs Competent in Microsoft Office
Beneficial
Comments
VERIFICATION The content of this Position Description is an accurate statement of the duties, responsibilities and other requirements of the job. Position Descriptions will generally be reviewed and updated where necessary and / or within a period of 12 months. Incumbent employees must be consulted on any proposed changes to the content of Position Descriptions. Employee
(N/A if position is
vacant)
Name
Date
Signature
Business Unit Manager Completed / Revised by Name
Date
Signature Executive Manager Verified and Authorised by Name Signature
Date
