The 3rd Women in Retail and FMCG

Leadership Summit 2016 An Inspiring and Informative Leadership Development Experience for Leaders and Emerging Leaders Working within the Fast Paced Environment of Retail and FMCG Liquid Learning is delighted to present the 3rd Women in Retail and FMCG Leadership Summit 2016, bringing together some of the country’s top Retail and FMCG leaders to share their inspirational stories, challenges and achievements

FEATURED SPEAKERS Louise Pearson Group General Manager Retail Operations Myer

2016 Theme:

‘Visions of Success’

Mary Lemonis Vice President, Human Resources, Asia Pacific Campbell Arnott’s

Pre-Summit Workshop 5 September 2016 Summit 6 & 7 September 2016 Post-Summit Workshop 8 September 2016 Radisson Blu Plaza Hotel Sydney

Michelle Webb Head of Digital Marketing Coles

EXPLORE

Alison Flemming General Manager, Finance Scentre Group

Inspirational stories from successful Retail and FMCG leaders

Liz Webster General Manager Merchandise Australian Pharmaceutical Industries Limited Lorna Raine Chief Financial Officer George Weston Foods Limited

Alex Holt General Manager, Product Quality, Health and Sustainability Woolworths Allison Batten General Manager Merchandise Planning The Reject Shop Clarissa Hughes Head of Insights and Media SunRice Connie Beck Head of PMO Simplot Australia Pty Ltd Olivia Pascoe Leadership & Strategy Coach & Facilitator Former Director, Business Partnerships & Operational Efficiency, Asia The Coca Cola Company Pippa Hallas Chief Executive Officer Ella Bache

Demonstrate your value and developing your own authentic leadership brand Optimise your leadership skills and successfully influencing decisionmakers Develop the tools required to excel and engage teams in a complex, competitive and changing / disrupted environment

EARLY BIRD DISCOUNTS

Judy Hojel Chief Executive Officer People and Performance Training

Book & Pay by 7 June 2016 to receive an additional Value Plus Discount!

Julie Alexander Director and Principal The Private Coach

Phone: +61 2 8239 9711 Fax: +61 2 8239 9777 www.liquidlearninggroup.com Booking Code - Q3

Catherine Nolan Director and Principal Coach Gender Gap Gone Deb Assheton Director Thrive Consulting

MEDIA PARTNERS

Pre-Summit Workshop 5 September 2016 9.00 - 4.30

Techniques for Developing Resilience Effective leadership relies on resilience in the workplace as much as vision or dedication. At this senior level, being able to exhibit resilience is a key life skill that allows individuals to handle adversity in a more effective way. This workshop will look at ways to increase your resilience in the face of workplace stress. This will include strategies to manage stress, improve your relationships, and increase your confidence in managing difficult situations. It covers communication skills to help you build a support network, resolve conflict, bargain effectively and manage anger. Julie will guide workshop participants through a number of techniques and methods to become more resilient and assist them to develop their leadership skills. The day will delve into a range of key themes and provide attendees with practical skills to improve their resilience within their own workplace. Building confidence and resilience • Strategies to build and radiate confidence • Developing resilience to difficulties • Developing your cohort of support to be yourself Managing and limiting the effects of stress • Identifying your stress triggers • Recognising your own leadership strengths and weaknesses • Finding ways to cope with and avoid stress • Recovering from setbacks and adversity Maximising your leadership effectiveness: • Learning to manage people under stress • Dealing with difficult situations and challenges that arise • Effective conflict resolution Refining your leadership skills • Identify and build your unique strengths • Influencing with integrity • Leading with purpose Expert Facilitator: Julie Alexander Director and Principal The Private Coach Julie is an international executive with over 25 years’ experience working with blue chip companies like Avis car rental, Cendant (owners of brands such as Century 21, Howard Johnson, Wyndham, Budget car rental), and with retail banks and insurance companies internationally - NatWest, Lloyds Bank and RBS in the UK and ANZ, CBA and Visa Consulting in Australia, and the British Government. She is also a master coach, behavioural specialist, trained facilitator and trainer. With a background in PR, event management, international exhibitions and latterly client management and client development, Julie has also specialised in multi-million dollar consultative sales and the creation of new divisions. Her passion is business culture optimisation and transformation; she uses her skills and this experience to educate, coach, mentor and consult globally.

WORKSHOP SCHEDULE •

8.30 - 9.00

Registration

•

11.00 - 12.30

Session Two

•

3.00 - 3.20

Afternoon Tea

•

9.00 - 10.40

Session One

•

12.30 - 1.30

Lunch

•

3.20 - 4.30

Session Four

•

10.40 - 11.00

Morning Tea

•

1.30 - 3.00

Session Three

•

4.30

Close of Workshop



TEAM BOOKINGS

SPONSOR TODAY!

Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email: [email protected]

Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email: [email protected]

Unlock the Power of Your Leadersh

Day One

6 September 2016

hindering your success and stopping you from achieving your career goals. It is important to develop strategies to aid your career advancement and keep you firmly on the road towards leadership excellence. Louise has extensive experience in the industry and has excelled as a leader at one of Australia’s biggest retailers. She will discuss; • Deciding on and setting your career goals • Strategies for sticking to your ambition and embracing opportunities • Avoiding distraction and overcoming career obstacles

2016 Theme: ‘Visions of Success ’ We talk a lot about leadership and success, but what does success really mean to you? What does it look like? What were you striving for when you started out on your leadership journey, and how did it end up looking? We have invited some of Australia’s most influential and inspiring leaders to reflect on their own personal vision for success, how it has changed as they have grown and developed, both professionally and personally, and to share their insights and advice for transforming that vision into a reality.

Louise Pearson Group General Manager Retail Operations Myer 11.35 - 11.45 Questions and Discussion

8.30 - 8.55

Registration and Morning Coffee

8.55 - 9.00

Official Welcome and Opening Remarks from the Chair

9.00 - 9.40

OPENING KEYNOTE CASE STUDY

11.45 - 12.25 CASE STUDY

Staying on message: Tackling challenges and building a positive culture

As technology and market cycles act to reduce the distance in our world, bringing brands closer to one another and to the customer, it is people that increasingly make the difference in the tough and tight-knit Retail and FMCG landscape. Leadership brings a greater proximity to and understanding of those challenges and pressures, and yet it is critical that inspirational leaders consciously transmit the right messages to their team, and ensure they stimulate a positive and empowering environment. In this session, Liz Webster will share a fresh perspective on the unique drivers of this dynamic market, drawing on her experience both in and out of the industry, and provide insight into aligning business strategy and culture for success. • Encouraging and embracing collaboration as a source of innovation • Connecting market drivers with effective team frameworks • Maintaining results in performance

Striking the right balance and optimising your potential: A global leadership journey

Leaders sit at the heart of an organisation’s success, they set the tone and guide the vision that transforms disparate individuals into high-performing teams. In order to strike the right balance, between people and projects, between personal and professional, highly effective leaders must be able to juggle a great number of responsibilities and competing priorities. Success rests on a full commitment and presence. In this session, Mary draws on over 20 years’ experience in FMCG, stretching from Sydney to Shanghai and the USA, and shares a truly global leadership story. Explore: • Planning and remaining fully committed to your role • Personal strategies for being a successful leader • Reflecting on her defining moments in her career

Mary Lemonis Vice President, Human Resources, Asia Pacific Campbell Arnott’s 9.40 - 9.50

Questions and Discussion

9.50 - 10.30 EXPERT COMMENTARY

The development of resilience is imperative to career success

Throughout a career, there will be obstacles and barriers that may challenge our eagerness to succeed. However, no matter how testing a career may be, successful leaders are able to lead through uncertainty and develop fortitude along the way, without impacting their team. Julie believes resilience is a core foundation in every successful leadership career. She will discuss: • Strategies to develop resilience in a high pressure environment • Using hardship as an opportunity for developing resilience • Controlling reactions to challenging job demands

Julie Alexander Director and Principal The Private Coach 10.30 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea 10.55 - 11.35 CASE STUDY

Guaranteeing career advancement: Focusing on your goals in Retail and FMCG

Goal setting is an essential skill to master on your journey to leadership success. In the ever-changing Retail and FMCG sector, distractions and obstacles are constant and

PLUS TWO WORKSHOPS! Plus Two Separately Bookable Full-Day Workshops on 5 & 8 September 2016

Liz Webster General Manager Merchandise Australian Pharmaceutical Industries Limited 12.25 - 12.35 Questions and Discussion 12.35 - 1.35 Networking Lunch 1.35 - 2.25

INTERACTIVE PANEL DISCUSSION

Small world, big reach: Using your network system effectively

Retail and FMCG sometimes seems like a small world. Accessing and building networks is a crucial ingredient for development, and while building your reputation and relationships can be your toughest challenge, they can also become the pillars of your success. This interactive panel will discuss strategies and tools to boost leadership effectiveness and progress in your career by maximising your networking reach. Drawing on their successful careers, this panel of industry leaders will provide guidance on networking and communicating effectively. Explore: • Why networking is important • Ideas on effective networking conversation starters • How to get the most out of networking

Michelle Webb Head of Digital Marketing Coles Olivia Pascoe Leadership and Strategy Coach and Facilitator Former Director, Business Partnerships & Operationa Efficiency, Asia The Coca Cola Company Allison Batten General Manager Merchandise Planning General Manager Merchandise Planning Pippa Hallas Chief Executive Officer Ella Bache

hip Brand 2.25 - 3.05

Masteri

CASE STUDY

Creating your success through building relationships Building professional relationships is an important step to creating success in your career. Leadership is not only knowing how to lead and support your team but also knowing how to build strong relationships with clients, peers, and stakeholders. With over 20 years of experience in FMCG, Clarissa will explore strategies for enhancing beneficial relationships within your profession. She will explore: • Personal success stories • Practical techniques to realise goals • Inspire others to build stronger relationships

Clarissa Hughes Head of Insights and Media SunRice 3.05 - 3.15

Questions and Discussion

3.15 - 3.30

Afternoon Tea

3.30 - 4.10

EXPERT COMMENTARY

Getting what you’re worth: How to ask for more, in work and in life

Negotiation is a key skill that any successful leader must develop in order to effectively influence others and provide the guiding vision for an organisation. However it is equally important to learn to negotiate for yourselves as leaders, identify and articulate your own value and advocate for your own worth. Whether in the workplace, regarding salary, or even at home, Cath decodes the art-form that is negotiation. In this expert session, she highlights the common pitfalls and provides you with the right tools and strategies to tackle the tough conversation about how to ask for more, and get what you’re worth.

Catherine Nolan Director and Principal Coach Gender Gap Gone 4.10 - 4.20

Questions and Discussion

4.20

Concluding Remarks from the Chair

NETWORKING RECEPTION 4.30 - 5.30 Make the most of your experience, join us to network over complimentary canapés and drinks

Day Two 7 September 2016 8.30 - 8.55

Morning Coffee

8.55 - 9.00

Opening Remarks from the Chair

9.00 - 9.45

OPENING CASE STUDY

Leading future leaders: Building support networks and becoming a mentor

Leadership is a mindset, and a commitment, that transcends the hierarchy. Becoming a leader is not just about the title and authority, it is about supporting your peers and taking on the role of a mentor, engaging on a personal level as well as the professional. Alison Flemming is not only a distinguished leader in her own right, but also a passionate advocate for diversity and women’s leadership, a mentor for Young Professional Women Australia, and 2015 NSW Telstra Business Women’s Award finalist, and in this session she will explore what it takes to be leader. She will explore how to: • Identify key strategies • Build relationships is important • Inspire success in staff and peers

Alison Flemming General Manager, Finance Scentre Group 9.45 - 10.00 Questions and Discussion 10.00 - 10.45 CASE STUDY

Conducting your team in a volatile environment

Effective team management is one of the strongest signifiers of a leader’s reach and scope in an organisation. This vital skillset is establishes a leader’s capability to identify problems and resolve conflicts within a team, grounded on collaboration, communication, objective setting and performance appraisals. There are various methods and leadership styles a team manager can take to increase personnel productivity and build an effective team. After years of experience as Chief Financial Officer, Lorna will provide insight into strategies for being a senior leader whilst managing a team. Discuss: • Exploring your leadership style • Building a successful workplace culture • Organisational tips for management

Lorna Raine Chief Financial Officer George Weston Foods 10.45 - 11.00 Questions and Discussion 11.00 - 11.15 Morning Tea 11.15 - 12.00 CASE STUDY

Becoming a communicative leader

ALSO AVAILABLE ASIAN AUSTRALIAN LEADERSHIP SUMMIT 2016 18, 19, 20 & 21 JULY 2016 SMC Conference & Function Centre Sydney

Your leadership style is fundamental to enabling the formation and productivity of high performing teams. A leadership style influences a leader’s ability to provide direction, implement plans and motivate and inspire people. Connie will discuss the differences of five key leadership styles and the impact of these for you and your teams. Connie will provide you with some thoughts on: • What is your leadership style? • How does this fit in your current organisation’s culture • The impact you have on your teams and reputation with your style of leadership.

Connie Beck Head of PMO Simplot Australia 12.00 - 12.15 Questions and Discussion 12.15 - 1.15 Networking Lunch

SUPER SAVER DISCOUNT

EARLY BIRD DISCOUNT

Receive up to $300 off registration if you register and pay by 5 July 2016

Receive up to $150 off registration if you register and pay by 2 August 2016

ing the Tools to Become an Inspiring, Influential And Dynamic Leader 1.15 - 2.00

EXPERT COMMENTARY

Maintaining career momentum: Managing leadership priorities in a reactive industry

Retail and FMCG is a kinetic industry, with operators sitting right up against market drivers. Decision-making must be fast-paced and responsive to consumer insights and success demands a laser-focus to remain relevant. And yet, as the step-up into leadership places you further from the coal-face, maintaining career momentum can often be overlooked . With a career spanning a number of brands and continents, Alex has successfully managed this mindset transition from technical excellence to a trust enabler, and in this session she will share key insights from her career journey. • Strategies to encourage productivity • Maximise your opportunities • Navigating a complex environment to attain leadership

Alex Holt General Manager, Product Quality, Health and Sustainability Woolworths 2.00 - 2.15

Questions and Discussion

2.15 - 3.00

EXPERT COMMENTARY

Staying ahead of the game: Leading with insight

With a rapidly evolving market changing the way we engage and connect with people, leaders need to be at the forefront; role-modelling how to deal with uncertainty and the unknown. Leadership success is ultimately determined by an individual’s ability to connect with, empower and inspire those around them. In the retail and FMCG sector it is essential that how we think as leaders has the “customer at the heart” of everything we do. In this expert commentary Judy will share with you the mindsets that are shaping the way forward for leaders to think innovatively about the future in the face of fast-moving changes. Discover: • That “how” and “what” you think create your results • The Mindsets that will transform how you lead, innovate and design new solutions • The skills of experimentation, improvisation and innovation

Judy Hojel Chief Executive Officer People and Performance Training

ABOUT THE EVENT In today’s fast-paced and increasingly competitive Retail and FMCG environment, emerging leaders must demonstrate a finely-tuned and highly responsive suite of skills to set themselves apart and achieve success.Yet despite making up more than half the workforce and driving more than 70% of consumer purchasing decisions, women still remain significantly under represented in senior leadership roles across the sector. For women seeking to take that crucial next step in a Retail and FMCG career, there are still many cultural and systemic challenges to overcome, which call for reserves of resilience and self-belief, high-level technical expertise, as well as a refined understanding of their personal leadership brand. Successful leaders know the importance of tapping into their authentic leadership voice, while advancing their ability to strategically influence others, to emerge as a driver of organisational change, improving overall business efficiencies, agility and culture. The 3rd Women in Retail and FMCG Leadership Summit 2016 is the premier professional development and networking opportunity for aspiring, emerging, and existing leaders. This unmissable event brings together some of the country’s top leaders from leading brands across the sector, to share their inspirational leadership stories within the context of this unique business environment. Register team members early to join the conversation and secure your seats at this outstanding learning and networking event!

FOLLOW THIS EVENT Tweet about this event using the hashtag #WRF16 and @LiquidLearning for daily industry updates!

WHO WILL ATTEND

3.00 - 3.15

Questions and Discussion

3.15 - 3.30

Afternoon Tea

Aspiring, emerging and existing female leaders from any role across the Retail and FMCG Sector, including:

3.30 - 4.30

INTERACTIVE CLOSING ROUNDTABLE

•

Chief Executive Officers

•

Chief Financial Officer

•

Chief Marketing Officer

•

Managing Directors

•

Vice-Presidents

•

Directors

•

Heads of

•

General Managers

•

National Managers

•

Group Managers

•

Senior Managers

•

Line or Business Managers

•

Team Leaders

•

Leadership Programs

•

HR / L & OD / Diversity

Targets for your future: What is the next step?

Leadership shapes the scope of a team, the reach of an organisation, and future of an industry, and in the competitive and inter-connected world of Retail and FMCG now is the time to create a fresh and innovative vision for that future. This interactive closing roundtable draws together the themes, tools and tactics from the past two days, and poses the question: where to from here? Event chair Deb will provide attendees with an opportunity to revisit topics from across the Summit, continue conversations raised, brainstorm solutions to shared challenges, and stake out the exciting pathways forward for the sector’s emerging women leaders. Discuss: • Key lessons for female leaders in the industry • Taking the next step - The future of women in retail and FMCG • Action plan - Take away lessons you can put in practice today

Deb Assheton Director Thrive Consulting 4.30

Concluding Remarks from the Chair and Summit Close

Phone: +61 2 8239 9711 Fax: +61 2 8239 9777 www.liquidlearninggroup.com

Post-Summit Workshop 8 September 2016 9.00 - 4.30

Developing your Leadership Brand Authentic and inspirational leaders must draw on many spheres of influence to succeed in the dynamic and competitive Retail and FMCG landscape, and one of the most powerful tools of influence you can learn to understand and cultivate is your own personal leadership brand. Executive success hinges on a personalised fusion of technical expertise and leadership vision, as emerging leaders make this complex transition from specialist to strategist. In the challenging and competitive environment of Retail and FMCG, women working to move to the next level of their leadership career need to develop an authentic leadership brand to achieve influence and drive positive change. It is equally vital to formulate a tactical and well thought out approach to navigating the corporate ladder, managing expectations, perceptions, and commanding an executive presence. Unlock powerful new thinking in this full-day workshop, delivering a comprehensive and personalised toolkit to understand the reality of your personal brand. Find your authentic voice as a leader and develop the skills and strategies to achieve influence and success. This interactive, hands-on program will equip you with the resources to build a profile in your business, access or expand networks, and demonstrate self-reflective, authentic leadership drawn from your own personal strengths, values and well-being. Unlocking unique leadership strengths • Develop resilience and build self-confidence • Understand the reality of your personal leadership brand • Internalising your leadership identity, and leading with purpose Identify an action plan to develop forward • Self-empowerment to underpin career progression and risk-taking • Forming connections between personal values and authentic leadership • Building and presenting your leadership brand across the business Transition from specialist to leader • Earn buy-in on broader business issues • Developing as mindful leaders and becoming business role models • Access professional networks and identifying genuine career sponsors Expert Facilitator: Judy Hojel Chief Executive Officer People and Performance Training Judy Hojel is considered one of the top female executives in Australia today, with her most recent corporate role having been the Chief Executive Officer of Bras’n Things. She is also one of the most popular and practical Leadership Development and Management Presenters / Trainers, achieving an average rating of over 98.0% across her many Workshops and Conferences. Judy was the General Manager of three companies prior to her role as CEO, including Oroton and Globell Glen (an investment / VC business). She has sat on Boards and Steering Committees, including non-profit organisations and the very successful BridgeClimb.

ABOUT She holds a THE Master’sEVENT Degree in Education, with specialties in Instructional Design, Transformational Learning and Online

Learning. She is a Training Designer, working with organisations to create & implement customised Programs and has written hundreds of manuals and eLearning Modules. Judy’s client list is extensive and represents most industries across Australia, NZ, Singapore and Malaysia. Her focus is people, passion and performance, and her greatest strength has always been her ability to inspire others to take action and make powerful, life changing transformations.

WORKSHOP SCHEDULE •

8.30 - 9.00

Registration

•

11.00 - 12.30

Session Two

•

3.00 - 3.20

Afternoon Tea

•

9.00 - 10.40

Session One

•

12.30 - 1.30

Lunch

•

3.20 - 4.30

Session Four

•

10.40 - 11.00

Morning Tea

•

1.30 - 3.00

Session Three

•

4.30

Close of Workshop



TEAM BOOKINGS

SPONSOR TODAY!

Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email: [email protected]

Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email: [email protected]

Booking Form

Radisson Blu Plaza Hotel Sydney 27 O’Connell Street, Sydney NSW 2000 Ph: +61 2 8214 0000

The 3rd Women in Retail and FMCG Leadership Summit 2016 5, 6, 7 & 8 September 2016

WRF0916A - Q3

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2

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4

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Your Investment

No. #

Standard Rate

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Super Saver Rate**

Value Plus Rate***

4 Days

Options (per person)

$3995 + GST = ($4394.50)

$3845 + GST = ($4229.50)

$3695 + GST = ($4064.50)

$3595 + GST = ($3954.50)

3 Days

$3295 + GST = ($3624.50)

$3145 + GST = ($3459.50)

$2995 + GST = ($3294.50)

$2895 + GST = ($3184.50)

2 Days

$2595 + GST = ($2854.50)

$2445 + GST = ($2689.50)

$2295 + GST = ($2524.50)

$2195 + GST = ($2414.50)

1 Day Workshop

$1395 + GST = ($1534.50)

$1345 + GST = ($1479.50)

$1295 + GST = ($1424.50)

$1245 + GST = ($1369.50)

TOTAL incl GST

* Receive up to $150 off registration if you register and pay by 2 August 2016 ** Receive up to $300 off registration if you register and pay by 5 July 2016

All Prices listed in Australian Dollars

*** Receive up to $400 off registration if you register and pay by 7 June 2016 Group Discounts Available:

10% off Standard Rate Team of 3 - 4

15% off Standard Rate Team of 5 - 7

20% off Standard Rate Team of 8 +

Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Value Plus, Super Saver and Early Bird Discounts are not applicable to the individual Workshop. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation’s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only.

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Registration Policy: If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing.

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However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance. Disclaimer: Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek

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