The 8th Women in Communications and PR Leadership Summit 2016 An Exceptional Learning Platform to Develop Leadership Capabilities and Achieve Career Excellence in Communication and PR

FEATURED SPEAKERS Luisa Megale Vice President Asia, International Public Affairs and Communications American Express Joanne McCafferty Vice President External Affairs and Communication Thales Australia Alix Rimington General Manager, Public Affairs and Communications Coca-Cola Amatil Sally Kissane Managing Partner, Sydney Ogilvy Nicole McKechnie Director of External Communications Telstra Jackie Gleeson Branch Manager, Communication Department of Education and Training Marian Theobald Director of Marketing and Communications University of Sydney Maryanne Graham Director Strategy and Engagement Sydney Motorway Corporation Elanor Parsons General Manager, EDEI Communications Department of Economic Development, Jobs, Transport and Resources Jacquie Fegent-McGeachie Director, Public Affairs, Communications and Sustainability Kimberly-Clark Australia and New Zealand Helen Black Head of Marketing, Communications & Customer (General Insurance) Zurich Financial Services Australia Catherine Parker Director Strategic Communications Department of Justice Shannon Kliendienst Director of Communications Macquarie University Justine O’Brien Corporate Communications Manager, Defence Science Communications Defence Science & Technology Group Rita Zonius Head of Internal Digital Communications ANZ Sally Harris Director, Communications Branch Department of the Prime Minister and Cabinet Denise Healy National Media and Public Affairs Manager Family Court of Australia Tina Chawner Senior Manager at The Difference PwC Bessie Hassan Head of PR Australia and Money Expert Finder.com.au Gill McLaren Founder and Chief Executive Officer Syntegrate

2016 Theme: ‘Visions of Success’ Pre-Summit Workshop 22 August 2016 Summit 23 & 24 August 2016 Post-Summit Workshop 25 August 2016 Primus Hotel Sydney

EXPLORE Inspirational leadership journeys from distinguished industry frontrunners Proactive strategies to reach your career goals Enlightening techniques to develop an authentic leadership style and brand Learning how to develop resilience and the courage to unlock your full potential

EARLY BIRD DISCOUNTS

Book & Pay by 25 May 2016 to receive an additional Value Plus Discount!

Phone: +61 2 8239 9711 Fax: +61 2 8239 9777 www.liquidlearninggroup.com Booking Code - W

Pre-Summit Workshop 22 August 2016 9.00 - 4.30

Take the Initiative - Creating a Foundation for Accelerated Career Progression In the competitive communications landscape, women remain underrepresented in senior leadership roles and are often subject to a gender pay gap significantly higher than average. Whilst some initiatives are being implemented to reduce this imbalance on a national scale, aspiring leaders must develop a foundational leadership skill set to facilitate accelerated career progression. In order to position themselves for promotion, aspiring leaders require more than just a wealth of experience in their field. They must also have the ability to effectively identify and leverage their strengths, manage stress in high pressure situations and bounce back from obstacles. This workshop will prepare participants for career advancement by equipping them with the foundations for self-promotion. They will develop selfawareness and an extensive suite of leadership skills tailored for escalated career progression in Communications and PR. By applying the tools to unlock courage and confidence, aspiring female leaders will leave prepared to overcome the obstacles that stand between them and their vision of success. Developing mental toughness • Gaining awareness and adjusting your negative thought patterns • Building professional and personal resilience • Identifying strategies to leverage your inner power to achieve Being assertive • Communicating naturally and confidently about yourself and your ambitions • Be well respected and seen as an authentic leader • Know and be your authentic self  Negotiating for more • Negotiating for career advancement and salary acceleration • Ensuring your needs are met (flexibility, development and more) • Assessing the tangible and intangible benefits of negotiation Marketing your strengths • Recognising and identifying your strengths and development areas • Promoting the value of your skills for career advancement • Planning and setting goals for today, tomorrow and the next 90 days

Expert Facilitator: Katrina Boyle Managing Director Katrina Boyle Katrina was a senior executive and had extensive experience in a number of management positions over 20 years including different functional roles across HR, Marketing, Communications and Sales. She now operates her own business as an executive coach, speaker, author and facilitator with a focus on empowering women and leaders to navigate change. Drawing on her academic qualifications in commerce and human resources as well as her extensive experience as a business leader, Katrina is equipped with unique skills and expertise to support clients across almost every department within a company, from small or medium sized companies to blue-chip corporations. A passionate coach, Katrina specialises in change management, self-promotion and salary negotiation to help women and leaders develop practical solutions to be empowered to change. Katrina developed The Achieving Woman Program to help women advance their career and increase their salaries through her coaching, seminars, books and practical tools. In addition to Katrina’s business background, her education and training contribute to her unique ability to help women and companies of all sizes achieve success. Katrina has university qualifications in commerce, marketing and management. She is accredited in Human Synergistics; Hogan Leadership Series; Mental Toughness MTQ48 and has a Certificate IV in workplace training and facilitation. During her time working on The Achieving Woman Program, Katrina has become very aware of many disadvantaged women who needed support to develop their confidence. Her community service focus is on Dress for Success, a cause that brightens the lives of women across the world by providing professional attire, a network of support and career development tools to help women thrive in work and life.

WORKSHOP SCHEDULE •

8.30 - 9.00

Registration

•

11.00 - 12.30

Session Two

•

3.00 - 3.20

Afternoon Tea

•

9.00 - 10.40

Session One

•

12.30 - 1.30

Lunch

•

3.20 - 4.30

Session Four

•

10.40 - 11.00

Morning Tea

•

1.30 - 3.00

Session Three

•

4.30

Close of Workshop



ALSO AVAILABLE THE 8TH NATIONAL HIGHER EDUCATION WOMEN’S LEADERSHIP SUMMIT 2016

THE 3RD WOMEN IN ICT LEADERSHIP SUMMIT 2016

22, 23, 24 & 25 August 2016 Novotel Darling Harbour, Sydney

25, 26, 27 & 28 July 2016 Primus Hotel Sydney

SPONSOR TODAY! Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email: [email protected]

Developing the Skills Required to become an Inspirat

Day One

23 August 2016

purpose. As the youngest person appointed to the Australian Executive of the global consumer giant Kimberly-Clark, Jacquie understands the importance of establishing your purpose in an organisation. Explore: • Establishing your purpose and the importance of self- awareness • Creating and seizing opportunities to propel you forward • How to fast track achieving your goals

2016 Theme: ‘Visions of Success’ We talk a lot about how to reach your potential and succeed as a leader, but what does success really look like? And furthermore, what does it mean to you? The vision of success varies for each individual and tends to change as you grow and develop, both professionally and personally. What were you striving for when your leadership journey began? Are you still on the same path? How does it compare and what’s next? We have invited some of Australia’s most influential and inspiring leaders to reflect on their own personal vision of success, how it has changed and developed, and their advice to you for turning that vision into a reality. 8.30 - 8.55

Registration and Morning Coffee

8.55 - 9.00

Official Welcome and Opening Remarks from the Chair

9.00 - 9.35

OPENING KEYNOTE CASE STUDY The world of work - A new vision of success

The 24-hour news cycle, social media activism and the increased importance of public affairs to executive leadership teams mean we are ‘always on’. But what does this mean in terms of overall life satisfaction? Exploration of a serious topic, Luisa will explore career longevity in PR while keeping on top of personal demands. Discuss: • Staying on top of your game when the bar seams impossibly high • Managing the impact of societal expectations • Modifying your vision of success without hesitation

Luisa Megale Vice President Asia, International Public Affairs and Communications American Express 9.35 - 9.50

Questions and Discussion

9.50 - 10.25 CASE STUDY

An insider’s guide to your journey from individual contributor to a leader in communications

Refined communication and engagement practices are invaluable to reaching a respected senior management role, so what better profession to be in? Successful leaders are able to cut through any ‘noise’ and connect employees and stakeholders to the important issues at hand. This skill is especially crucial to lead in today’s evolving communications arena. Reflecting on more than 20 years experience in the communications space, Rita will discuss strategies women can engage to move from junior roles, up the career ladder. Explore: • Mobilising others around what truly matters • Recognising and managing shifting priorities during times of change • Communication and engagement methods for successfully delivering social and digital initiatives

Rita Zonius Head of Internal Digital Communications ANZ 10.25 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea 10.55 - 11.30 CASE STUDY

Finding your professional purpose to unleash your full potential

The idea of success varies for each aspiring leader, but at the core we are all looking for one thing; finding our

PLUS TWO WORKSHOPS! Plus Two Separately Bookable Full-Day Workshops on 22 & 25 August 2016

Jacquie Fegent-McGeachie Director, Public Affairs, Communications and Sustainability Kimberly-Clark Australia and New Zealand 11.30 - 11.45 Questions and Discussion 11.45 - 12.20 EXPERT COMMENTARY

Escalating career progression - Harnessing the power of branding

In this business-driven world, everyone understands the value of an organisation’s reputation and brand. However, when it comes to personal branding, many female leaders lack the foundation to invest in and promote themselves. In this interactive session, Katrina will explore how to embody core values and a Vision of Success to create and enhance your personal brand. Discuss: • Recognising your personal strengths and weaknesses • Establishing your unique selling points • Marketing your personal brand

Katrina Boyle Managing Director The Achieving Woman 12.20 - 12.35 Questions and Discussion 12.35 - 1.35 Networking Lunch 1.35 - 2.25

INTERACTIVE PANEL DISCUSSION Prioritisation and time management - Achieving balance as an executive leader

In today’s digital world, many organisations give employees the flexibility to work from home and offer mutually beneficial arrangements that allow more time for personal commitments. However, such flexibility can blur the lines and prevent people from keeping their work and personal lives in balance. This panel of experienced leaders will discuss how they effectively distinguish between work and personal life, and why this balance is necessary when working towards your vision of success. Discuss: • Setting personal and professional priorities • Strategies to recognise work / life imbalance and realigning the equilibrium • Navigating your changing career priorities and vision of success

Catherine Parker Director Strategic Communications Department of Justice Sally Kissane Managing Partner, Sydney Ogilvy Denise Healy National Media and Public Affairs Manager Family Court of Australia Bessie Hassan Head of PR Australia and Money Expert Finder.com.au Jackie Gleeson Branch Manager, Communication Department of Education and Training Emma Rossi Media and Strategic Communications Executive Australian Communications and Media Authority

VALUE PLUS DISCOUNT Receive up to $300 off registration if you register and pay by 25 May 2016

tional and Adaptive Leader 2.25 - 3.00

CASE STUDY Grand plans and outrageous expectations - Cutting through the white noise of leadership

In a world of constantly changing expectations and increasing pressure to perform, getting the best out of yourself and others has never been more important. Taking the time to assess your style, recognise your blind spots and maintain objectivity along the way can help you cut through the white noise and discover the leader within. With experience across the public and private sector, Maryanne has navigated the challenges of executive leadership for over ten years. She will discuss: • Changing expectations of leadership • Leading in complex environments • Navigating your career to realise your vision of success

Maryanne Graham Director Strategy and Engagement Sydney Motorway Corporation 3.00 - 3.15

Questions and Discussion

3.15 - 3.30

Afternoon Tea

3.30 - 4.05

CASE STUDY Taking the lead - Seizing every opportunity

Leadership progression in the competitive world of communications and PR is a challenge. Consequently, seizing every opportunity and demonstrating an aptitude for leadership is key to a successful and rewarding career. Aspiring leaders should aim to develop their own unique Vision of Success and never compromise their own values or principles. Explore: • Understanding the importance of building strong teams and networks • Leading to continually renew and reinvent • Ensuring that you leave a positive legacy

Alix Rimington General Manager, Public Affairs and Communications Coca-Cola Amatil 4.05 - 4.20

Questions and Discussion

4.20

Concluding Remarks from the Chair

NETWORKING RECEPTION 4.30 - 5.30 Make the most of your Liquid Learning experience, join us to network over complimentary canapés and drinks

FOLLOW THIS EVENT Tweet about this event using the hashtag #WIM16 and @LiquidLearning for daily industry updates!

All WILMA Members receive 10% off the Standard Rate Sign up today at www.wilma.net.au

Day Two 24 August 2016 8.30 - 8.55

Morning Coffee

8.55 - 9.00

Opening Remarks from the Chair

9.00 - 9.45

OPENING CASE STUDY TBA

9.45 - 10.00 Questions and Discussion 10.00 - 10.45 EXPERT COMMENTARY

Connect, engage and persuade - Strengthening communication skills as an executive leader As a leader, it is not just nice to be influential, it is imperative. Aspiring leaders must develop a strong grasp of techniques and strategies to influence others in productive ways and ensure that their ideas resonate. This is easy to do when you naturally connect. But what happens when you don’t? Do you give up? Change teams? This expert commentary session will give the audience the skills necessary for influential communication. Arabella will explore: • Understanding yourself and why you do what you do • Assessing what engages and motivates others • Delving into strategies to influence colleagues, clients and stakeholders...consistently

Arabella Macpherson Communications Coach Resonate Communications Coaching 10.45 - 11.00 Questions and Discussion 11.00 - 11.15 Morning Tea 11.15 - 12.15 INTERACTIVE PANEL DISCUSSION

Conquering unconscious bias in Communications and PR

In an industry heavily reliant on media, it is sometimes impossible to resist its influence, and whilst the unconscious gender bias is represented everywhere, it is particularly evident in the media. However, the way to avoid perceiving the world through biased lenses begins with acknowledging it. These leaders will discuss strategies to recognise and overcome unconscious bias in the workplace. Explore: • Recognising your triggers for stereotyping • Taking steps to recognise unconscious bias in workplace • Assessing the impact of bias on our career prospects

Shannon Kliendienst Director of Communications Macquarie University Marian Theobald Director of Marketing and Communications University of Sydney Sally Harris Director, Communications Branch Department of the Prime Minister and Cabinet Justine O’Brien Corporate Communications Manager, Defence Science Communications Defence Science & Technology Group Elanor Parsons General Manager, EDEI Communications Department of Economic Development, Jobs, Transport and Resources Helen Black Head of Marketing, Communications & Customer (General Insurance) Zurich Financial Services Australia Tina Chawner Senior Manager at The Difference PwC

SUPER SAVER DISCOUNT

EARLY BIRD DISCOUNT

Receive up to $200 off registration if you register and pay by 24 June 2016

Receive up to $100 off registration if you register and pay by 22 July 2016

Recognising your Ambitions and Achieving your Vision of Success 12.15 - 1.15 Networking Lunch 1.15 - 2.00

CASE STUDY One step sideways, two steps forward - Moving Horizontally to reach your goals

Just like a game of chess, leadership progression involves careful consideration of possible outcomes and a variety of strategic moves. Consequently, aspiring leaders may need to move laterally to step onto their desired career path. Jo’s vision of success changed with taking a slightly left of field opportunity with Thales, but it has propelled her into an executive leadership role. She will explore: • Employing a flexible approach to your career advancement • Considering all opportunities for career progression • Ensuring a willingness to adjust your vision of success

Joanne McCafferty Vice President External Affairs & Communication Thales Australia 2.00 - 2.15

Questions and Discussion

2.15 - 3.00

CASE STUDY Building and managing reputation as a public relations professional

Reputation is everything in the competitive, consumerist 21st century. A reputation can take years to build and minutes to destroy, so public relations and communications leaders must be able to act strategically in crisis. As one of the most senior communications leaders at Telstra, Nicole will draw from her wealth of experience in leading teams through challenging situations. Explore: • Understanding the importance of reputation • Focusing and not losing sight of the overall strategy • Leading during a crisis

Nicole McKechnie Director of External Communications Telstra 3.00 - 3.15

Questions and Discussion

3.15 - 3.30

Afternoon Tea

3.30 - 4.30

INTERACTIVE ROUNDTABLE Future directions - Navigating a changing vision of success for aspiring leaders

Across the complex and competitive communications and PR industry, aspiring leaders are presented with new and exciting opportunities. As these roles evolve in both the public and private sectors, embracing workplace flexibility and leadership diversity, high-achieving women are set to create a new vision of success at the executive level. In this session, the floor will be opening to free-flowing discussion as participants reflect on the key themes addressed throughout the summit. Explore: • What was your initial vision of success? • How has that vision changed over time? • What do you need to do to reach your career goals now?

Gill McLaren Founder and Chief Executive Officer Syntegrate 4.30

Concluding Remarks from the Chair and Summit Close

Phone: +61 2 8239 9711 Fax: +61 2 8239 9777 www.liquidlearninggroup.com

ABOUT THE EVENT The communications and PR landscape is constantly changing and evolving. As the public relations role converges with marketing and consumers’ attention spans shorten, leaders are faced with an increasing variety and intensity of challenges. Digital disruption and the business transformation that this is driving, presents both challenges and opportunities for leaders. In order to succeed, professionals in this environment must be prepared to embrace uncertainty and change, and this means developing an agile and adaptive suite of skills. Successful organisations are taking a proactive approach, and investing in their communication leaders early to ensure ongoing success. Whilst specialist knowledge is highly valued in technical communication and PR roles, the key to advancement to a higher level in the industry is developing advanced leadership skills. Despite a large number of women occupying communication and PR roles, this does not correlate with representation at the senior executive leadership level. Communication and PR leaders who wish to secure a seat at the senior executive table must focus on the development of their leadership capability and strategic skill set. Although there has been considerable progress towards gender equality in recent years, women are still faced with a number of unique and confronting challenges in their career journey. As a result, it is paramount that these leaders have a strong grasp of strategies that will assist them in overcoming these barriers to career advancement. The 8th Women in Communications and PR Leadership Summit explores these complex and varied obstacles faced by women in the workforce and provides them with insight into the skills necessary to overcome them. This is the premier event for current and aspiring female leaders seeking inspiration and motivation to position themselves for success. With their ‘Visions of Success’ in mind, attendees will leave equipped with a leadership mindset - they will learn to tackle problems and seize opportunities in spite of the myriad of challenges female leaders face in

WHO WILL ATTEND Executives, managers and specialists from a variety of public and private sector organisations in roles spanning: •

Communication

•

Community / Stakeholder

•

Public Relations

•

Public / Corporate Affairs

•

Marketing

•

External Affairs / Relations

•

Agency Heads / Account

•

Media

•

Digital

•

Internal Communication

Engagement

Directors •

Communication Consulting

Post-Summit Workshop 25 August 2016 9.00 - 4.30

Turning Knowledge into Strategy - Applying an Adaptive and Authentic Leadership Style to Overcome Complex Challenges In the highly connected digital world of the 21st century, the importance of communications, media and PR leaders cannot be underestimated. When a crisis arises, credibility is at risk. Organisations confronted with a crisis must be able to rely on their leaders to keep their reputation in tact and brand afloat. Consequently, aspiring leaders must take the initiative to develop and refine their leadership skill set and consider crisis management strategies. Building on key concepts discussed throughout the Summit, this workshop delves into essential leadership skills and focuses on strategic communications leadership. Using the Syntegrate 3 step methodology, participants will work on their personal leadership development and hone in on strategies to deconstruct and solve complex business challenges.  Reflecting on previous components of this premier event, participants will explore work life integration and refine their personal Vision of Success. They will strategise to reach their personal potential and leave with a customised action plan to successfully lead in the high pressure communications space.  Driving change and encouraging innovative approaches • Using innovative problem solving to drive better solutions • Improving team performance by encouraging self-improvement and inclusive leadership • Recognising and overcoming barriers to change Reacting to crises as a leader • Maintaining focus, trust and clarity in high pressure situations • Engaging others to drive co-ownership and accountability • Building a learning culture that drives improvement post-crisis Creating shared public and private partnerships • Finding common ground and shared purpose • Optimising stakeholder mapping and engagement  • Improving internal communication and engagement skills Guiding you and your teams’ vision of success • Recognising your strengths to master your authentic leadership style • Utilising mentors and sponsors to position yourself for career development  • Creating an integrated plan to reach your personal and leadership goals

Expert Facilitator: Gill McLaren Founder and Chief Executive Officer Syntegrate Gill McLaren is an experienced leader , innovator and sought after executive coach. As the Founder and CEO of Syntegrate she provides the integration of Leadership, Strategy, Executive and Business coaching to help her coaching clients develop clear, realistic and comprehensive plans to reach their potential, be fulfilled and live a life in balance. For the 20 years before starting her own business Gill worked in leadership roles across the UK, Australia, Malaysia and Singapore in the areas of General Management, Strategic Planning, Commercial, Customer and Marketing at Coca-Cola. Gill also chaired the Pacific Women’s Leadership Council and was part of the Global Women’s Leadership Council. Shaping the right approaches to recruit, develop and advance women within Coca-Cola. Her career journey has given her deep experiences of different functions and cultures .She deploys this knowledge to help her clients in two ways : find solutions to complex and challenging business problems and to help them define and build rewarding careers in tune with their purpose. Gill is also a passionate Speaker and opinion leader on the Topics of Authentic Leadership, Women In Leadership and Shared Value Creation. Her speaking engagements have included TV (Channel News Asia’s Perspectives Program) , Radio (Women of Worth Interview on 938Live Singapore) and Press in both Singapore and Malaysia. She has spoken and facilitated at industry conferences on the subjects of Shared Value (The World Marketing Summit, Sustainable Brands Global Conference, CSR Asia Summit YSEALI Summit) and Women in Leadership (Break the Ceiling Touch the Sky Conference, Catalyst Global Conference)

WORKSHOP SCHEDULE •

8.30 - 9.00

Registration

•

11.00 - 12.30

Session Two

•

3.00 - 3.20

Afternoon Tea

•

9.00 - 10.40

Session One

•

12.30 - 1.30

Lunch

•

3.20 - 4.30

Session Four

•

10.40 - 11.00

Morning Tea

•

1.30 - 3.00

Session Three

•

4.30

Close of Workshop



TEAM BOOKINGS AVAILABLE TEAM OF

3

TEAM OF

4

10%DISCOUNT

5

6 15%DISCOUNT

TEAM OF

7

8

+

20%DISCOUNT

TEAM BOOKINGS

SPONSOR TODAY!

Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email: [email protected]

Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email: [email protected]

Booking Form

Primus Hotel Sydney 339 Pitt Street, Sydney NSW 2000 Ph: +61 2 8027 8000

The 8th Women in Communications and PR Leadership Summit 2016 22, 23, 24 & 25 August 2016

WIM0816A - W

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1

c 22 c 23 & 24 c 25

2

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3

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4

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5

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Your Investment

No. #

Standard Rate

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Super Saver Rate**

Value Plus Rate***

Summit Only (2 days)

Options (per person)

$2295 + GST = ($2524.50)

$2195 + GST = ($2414.50)

$2095 + GST = ($2304.50)

$1995 + GST = ($2194.50)

Summit + 1 Full-Day Workshop (3 days)

$2895 + GST = ($3184.50)

$2795 + GST = ($3074.50)

$2695 + GST = ($2964.50)

$2595 + GST = ($2854.50)

Summit + 2 Full-Day Workshop (4 days)

$3495 + GST = ($3844.50)

$3395 + GST = ($3734.50)

$3295 + GST = ($3624.50)

$3195 + GST = ($3514.50)

1 Full-Day Workshop (1 day)

$1195 + GST = ($1314.50)

$1145 + GST = ($1259.50)

$1095 + GST = ($1204.50)

$1045 + GST = ($1149.50)

TOTAL incl GST

* Receive up to $100 off registration if you register and pay by 22 July 2016 ** Receive up to $200 off registration if you register and pay by 24 June 2016

All Prices listed in Australian Dollars

*** Receive up to $300 off registration if you register and pay by 25 May 2016 Group Discounts Available:

10% off Standard Rate Team of 3 - 4

15% off Standard Rate Team of 5 - 7

20% off Standard Rate Team of 8 +

Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Value Plus, Super Saver and Early Bird Discounts are not applicable to the individual Workshop. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation’s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only.

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Registration Policy: If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing.

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However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance. Disclaimer: Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek

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