St. PETER’S UNIVERSITY St. PETER’S INSTITUTE OF DISTANCE EDUCATION Chennai – 600 054

Code No. – 179 CERTIFICATE COURSE IN TOURIST GUIDE (SIX MONTHS)

REGULATIONS AND SYLLABI (Effective from 2009 – 2010)

ST. PETER’S UNIVERSITY ST. PETER’S INSTITUTE OF DISTANCE EDUCATION Chennai – 600 054.

Code No. - 179

CERTIFICATE COURSE IN TOURIST GUIDE (Distance Education)

Regulations and Syllabi (Effective from 2009 – 2010) 1. Eligibility: Candidates who posses knowledge of English to read and write and who have completed 18 Years of age on 1st July in the Academic Year

are eligible for

admission to Certificate in Medical Transcription. Knowledge in the regional language will also be additionally useful. 2. Duration: Six months. 3. Medium: Medium of Instruction and examination is English. Regional language will also be used in class room instruction and in during Practical. 4. Methodology: The methodology of distance education includes the supply of selfinstructional study materials in print format and in CD, face-to-face instruction for theory and practical for a limited period during week ends and on holidays, provision of virtual class in phased manner, dissemination of information over e-mail, Student Support Service at various Centres of

the University, Continuous Assessment and

End Assessment conducted by the University at various parts of India. 5. Weightage for Continuous and End Assessment: The weightage for Continuous Assessment (CA) and End Assessment (EA) be 25:75 unless the ratio is specifically mentioned in the scheme of Examinations. 6. Scheme of Examinations

Code No. 109CTGP01

Course Title Practical Practical Viva – voce

Marks CA EA Total 25

50 25

100

7. Passing Requirements: The minimum pass mark be 40%. 8. Syllabus

Registrar

Date: 05.06.2009

2

CODE NO. 179 CERTIFICATE COURSE IN TOURIST GUIDE SYLLABI NO. 1.

PRCTICAL Familiarization with the Institute. Importance of trade training. Types of work done by the trainees in the Institute. Types of jobs made by the trainees in the trade. Introduction to safety including fire fighting equipment and their uses etc.

2.

The demand, infrastructure facilities, types of tourist visiting different places and prepare a report. Make a survey of any 10 tourists visiting spot in state to know about their perceptions about availability of accommodation, transportation and other infrastructure facilities and prepare a report. Motivation of different types of tourists visiting different places. Visit to Railway station/ Airline to find out different packages offered to promote tourism and prepare a report. Study of tourist facilities available in state.

3.

4.

5-6

Preparation of a project report on travel destinations covering history.

7-8

Operations and understand organization and role of travel agency.

9-10

Tour planning inbound and out bound, programme for Indian National in India depending upon cost, mode of transport etc. 3

THEORY Importance of safety and general precautions observed in the Institute and in the section. Importance of the trade in the development of industrial economy of the country. Related instruction. Subject to be taught, achievement to be made. Recreational, medical facilities and other extra curricular activities of the Institute. System including professional prospects etc. Introduction to the course, meaning of tourism, leisure, recreations, pilgrim, visitor, explorer, definition of domestic and international tourists, forms of tourisminbound, outbound, domestic and international. Nature and Characteristics, components of tourism industry. (a) Tourism attraction, accommodation, catering, shopping, entertainment, infrastructure, hospitality, transport. Role and function of Govt. and Tourist Boards, ITDC, State Government Tourist Department and Tourism Corporations, National Trade Associations and International organization, Pacific Asia Travel Association ( PATA) (IATA) Indian association of Tour operators, travel agent’s association of India (TAAI), Federation of Hotel and Restaurant Association of India adventure tour operators association. Time management , resource management, and manpower management, and inventory management, cost-benefit analysis. Travel agencies and tour operatorsmeaning, role, future prospects and types. Department and organizational setup, linkage and arrangements with hotels, airlines and transport agencies and other segments of tourism industry, travel terminology. Procedure for approval of Travel agents, tour operators by Department of Tourism, GOI, IATA rule and regulations and

11-12

Practical exercises/ field visits to know the procedure for booking of accommodation in a hotel for a tourist. Visit to the passport office to learn the procedure of obtaining passport for a tourist. Tour planning programme for inbound and out bound for foreign nationals taking into consideration factors much as (food habit, sensitivity, interpreter, caterer etc.) Field visits to know the procedure for booking of accommodation in a hotel for a tourist. Pr. Exercises is making service and accommodation vouchers for tour operators.

13

Exercise in reading timetable to know the types of trains, class of travel, types of fare and use of railway time table. Visit to a Railway station to study the procedure for bookings, cancellation, changing of tickets and concession given in different respect. Visit to the office of an airline/ travel agency to study its workings in respect of bookings, cancellations and changing of air tickets and the concessions given in different respect.

14

15

procedure for getting IATA Certificate. Basis of approval of a travel agency, fiscal and non-fiscal incentives available to branch agencies and tour operators. Terms and conditions to become sub agent of IATA approved agencies, assessing locality, capital investment and risk, market potential, opening a travel office. Role and functions of travel agents and tour operators, providing travel information and counseling to the tourists mode of transport in different localities reservation (both air transport and accommodation). Procedure of ticketing and ticket bookings, cancellation, changing tickets in railways road transport and sea travel for international and domestic travel. Documentation – passport, VISA, handling business and corporate clients, handling conferences and connections, incentive tours. Procedures of hotel booking and cancellation. Current and popular travel trade abbreviations and other terms in air, rail road and sea travel, Indian Airlines, Indian Railways, ABC, TIM, Air Tariff Manual, large tariff Manual, hostel bookings.

Procedure of travel insurance covering life, baggages, sickness etc. Procedure of becoming agent of national international airline. Basics of air ticketing (domestic and international) types of fares, details of ticket, procedure for booking, cancellation, familiarization with travel related foreign exchange regulations, rules mileage percentage, baggage rules and bounding, coding , decoding, time differentials, GMT, CRS, outbound tour making of package programmes, travel related documents, visas, ITC, health certificate, RBI regulations, passport, tax, currency conservation, customs, travel insurance. To visit the office of regional transport Concept and types of package tour, itenery office to learn the registration procedure of preparation and techniques, handling of different types of vehicles, the formalities tour file, costing of tour, charter operations, involved etc. documentation for surface transport, contract carriage permits, state carriage, all India tourist permit, taxes, registration, license, fitness certificate. 4

16-18

19-20

21-23

24-25 26

Preparation of handouts on present and future tourism zones as specified by WTO, IATA, Geography, PATA areas, Tourist generating regions to India and preferred tourist destination. To draw charts on tourism systems interrelating tourism market, transportation, destination and marketing in the context of India’s popular tourism states. To draw map of India and locate major tourist destination and adjoining tourism market. Study tours to locate tourist organization tourist offices, regional tourist offices, Directorate of Tourism, etc. to analysis their strength and weaknesses in attracting serving tourists. Make a survey of tourists at a tourist place to prepare their profile. To arrange site-seeing tours to local boys and girls to a tourist place. Communication skill, imparting running comments of the area concerned. Collection of advertisements from newspapers, magazines and making an analysis of the same. Collection of broachers from tourist office, hotels, etc. to understand tour promotion of tourist activities is being done.

Meaning and concept of resources, attractive destinations and resorts. Types of resources- natural, man made, sociocultural, religious, Indian heritage. Basic knowledge of Indian and work geography, culture wild life, fairs, festivals, trade fair exhibitions, musical concerts, coastal areas and sea beaches, museums, art galleries, places of historical importance, islands, etc. selection of tour sites in different states.

Meaning and roll of tourism marketing, difference between selling and marketing, special features of tourism marketing, marketing concept, elements of marketing product promotion, physical distribution and price. Basic of segmentation, identifying target market, types of tourism, profile of tourist, establishing a product, creating a position statement, principles of product positioning, pricing the product. Meaning, importance, methods, tourism communication, advertising, publicity, VCR, coupons, picture postcard, personal selling press and media, public relations and communications. Marketing techniques of travel agency, marketing of fairs and festivals marketing of conventions, incentive travel, workshops, seminars. Practical knowledge of computer operating Use of communication systems such as systems, MS-office other packages related internet, e-mail, fax, basics of computer, with tourism. Visit to travel agency, airlines parts of computer, operating systems. for familiarity with handling of CRS, typing Basic application of computers, knowledge letters, fax and e-mail. Preparing simple of MS-office, making road, transport profit and loss account and balance sheet airlines, hotel booking and different using an accounting package. Preparing packages, developing tour packages travel mailing list of customers. Storing and accounting basics of accounting system, retrieving information of customer’s creating maintenance of ledger, simple final and using a database packages. accounts, familiarity with foreign exchange, credit card transactions. Prepare project Report for taking tourist to (a) Hill Station, (b) Historical places, (c) National parks (d) Fairs and Festivals, Souvenir industry etc. REVISION AND TEST --------5