SODEXO CARD® USER GUIDE

INSTRUCTIONS AND RECOMMENDATIONS FOR A SAFE USE

SODEXO CARD® USER GUIDE

TABLE OF CONTENTS 1. The Sodexo Card® at a glance

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2. Receiving your Sodexo Card® and PIN/PUK codes

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3. How will I receive my electronic vouchers?

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4. Spending my electronic vouchers with my Sodexo Card®

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5. What to do in case of:

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• Loss or theft? • Other questions?

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zz Check my balance; zz Find the nearest sales outlet; zz Contact us

www.sodexo4you.be www.sodexobenefits.be/mobile 2

SODEXO CARD® USER GUIDE

WELCOME, THE SODEXO CARD® IS SIMPLY EASY! We are happy to welcome you as a user of the Sodexo Card® ! •

SECURITY: personal code to validate your payments and the Card Stop® number in case of a lost or stolen card;

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SIMPLICITY: a daily practice, bank style payment card;

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RAPIDITY: a fast transaction, no more manipulations at the cash desk and automatic provisioning of your Sodexo account;

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MOBILITY: one single card instead of countless paper vouchers, and also one single card for all your different electronic extralegal benefits;

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ACCESSIBILITY: total balance of your Sodexo account always accessible and available through different channels;

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ECOLOGIC: a small environment gesture anyone can do.

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Your Sodexo Card® allows you to spend Sodexo’s electronic vouchers!

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SODEXO CARD® USER GUIDE

1. THE SODEXO CARD® AT A GLANCE Front of the Sodexo Card® • Personal chip card • Cardholder name

• Card number

• Card expiry date: month and year • Name of company where you work (optional)

Back of the Sodexo Card® • Address to return the Sodexo Card®

• Telephone number of our Consumer Service (in case of questions)

• Address of the website that provides access to exclusive deals and offers and your Sodexo account

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SODEXO CARD® USER GUIDE

2. RECEIVING YOUR SODEXO CARD® AND PIN/PUK CODES How will I receive my PIN/PUK codes and my Sodexo Card ® ? PIN/PUK

Reception of a secured document with the PIN/PUK codes

PIN/PUK PIN/PUK

It is very important to carefully preserve this document during the validity period of your Sodexo Card®

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2 days later: reception of your Sodexo Card®

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TRANSACTION OK

TRANSACTION OK

TRANSACTION OK

As soon as your electronic vouchers have been charged on your Sodexo account, you can use your Sodexo Card® at your favorite sales outlet.

Transactions are confirmed using your PIN code!

Your Sodexo Card ® is a chip card. Therefore, it: • is strictly personal; • can be used as a bank card; • is linked to your Sodexo account. This means that in case of loss or theft, you do not lose money!

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Remember to preserve the document with PIN/PUK codes carefully! 5

SODEXO CARD® USER GUIDE

How can I modify my PIN code? 1. Call the Consumer Service at 02/547.55.02 (24/7) and choose the option 4 “Manage my PIN code”; 2. Keep your Sodexo Card® and the document with PIN/ PUK codes at hand and follow the instructions of the vocal server.

BE CAREFUL:

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Did you modify your PIN code by telephone (vocal server)? If this is the case, your new PIN code is not active yet, you still need to active it during your first following payment at the payment terminal.

HOW DO I ACTIVATE MY NEW PIN CODE AT THE PAYMENT TERMINAL? It’s an automatic procedure that will take place during your next purchase. The validation of your purchase will need your old PIN code. Note that it is very important to carefully preserve the documents with PIN/PUK codes. Once you have done your first purchase, you will be able to do your following transactions with your new PIN code.

Can I deactivate my PIN code?

Yes, you can request the deactivation of your PIN code. This implies that your future transactions will not be validated with a PIN code. By consequence, these transactions will be less secured (especially in case of loss or theft). 1. Call the Consumer Service at 02/547.55.02 (24/7) and choose the option 4 “Manage my PIN code”; 2. Keep your Sodexo Card® and the document with PIN/ PUK codes at hand and follow the instructions of the vocal server; 3. The deactivation will automatically be activated during your first following purchase with your old PIN code.

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SODEXO CARD® USER GUIDE

3. HOW WILL I RECEIVE MY ELECTRONIC VOUCHERS? The Sodexo Card® is Sodexo’s digital solution for the electronic vouchers. If you currently receive electronic vouchers from your employer, these will now be charged on your Sodexo account. Your Sodexo Card® will enable you to spend them.

VIEW HISTORY AND BALANCE ON YOUR ACCOUNT THROUGH: • Your secured area: Sign in via www.sodexo4you.be; • Our interactive telephone service: 02 547 55 02; • Your transaction receipt or check-out receipt after paying for your purchases with the Sodexo Card®; • The payment terminal screen if your account does not have sufficient funds; • An e-mail* relating to the crediting and expiring of your electronic vouchers;

NEW 

• The mobile application Sodexo4You on your smartphone: download the application via www.sodexo4you.be or www.sodexobenefits.be/mobile

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the used e-mail address is the one received from your employer if he has the information or, from yourself through your secured area www.sodexo4you.be

Receiving your electronic vouchers: • The value of your electronic vouchers will be automatically credited to your Sodexo account; • Every time new electronic vouchers are credited on your Sodexo account, you will receive a notification via e-mail informing you of the new amount credited, the validity start date and the balance on your account; • You will receive a notification via e-mail, informing you of the amounts which are due to expire within a certain amount of time(*).

(*)

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e-Lunch Pass®: at least 1 week before expiration date e-Eco Pass®: at least 1 month before expiration date

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SODEXO CARD® USER GUIDE

SODEXO4YOU

Sodexo4You informs you about the good deals and exclusive offers of the moment, tips & tricks to improve your purchase power and many more. Find this information through our platform, our e-newsletter, our e-magazine, social media and through the mobile application.

SUBSCRIBE QUICKLY AT: www.sodexo4you.be

Mobile app Digital magazine

Coupons

e-Newsletters Website

Social networks

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SODEXO CARD® USER GUIDE

4. SPENDING MY ELECTRONIC VOUCHERS WITH MY SODEXO CARD® •

You can use your Sodexo Card® via the payment terminal present at the cash desk in all sales outlets which accept the electronic vouchers of Sodexo on the Sodexo Card®. Such outlets can be easily identified thanks to the Sodexo Card® sticker at the entrance of the shop/restaurant and/or on the payment terminal;

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Autocollant vitrine/terminal

DOWNLOAD THE APP!

sodexo4you.be sodexobenefits.be

DOWNLOAD THE APP!

sodexo4you.be sodexobenefits.be

Autocollant vitrine

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Your e-Lunch Pass® may only be used for “food-related” purchases (meals or food items);

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Your expenses with e-Eco Pass® can be used exclusively for the purchase of ecological products/services. (cf. List of allowed products on www.sodexobenefits.be);

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Expiration date: The electronic vouchers are available for use once credited and can be used as from the first day of their validity period (as indicated in the upload e-mail notification), for a period defined by the law (12 monhts for e-Lunch Pass® and 24 months for e-Eco Pass®);

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Separated accounts : your Sodexo Card® does have one account for each type of voucher (1 account for e-Lunch Pass® and/or 1 account for e-Eco Pass®). By each transaction you have to choose the type of voucher you want to pay with (e-Lunch Pass ® or e-Eco Pass ®). The transactions and informations (balance and history of the account, expiration date, etc.) are always exclusively related to one type of voucher;

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To pay with your Sodexo Card ®, you simply have to mention that you wish to pay with your card and specify with which type of voucher you would like to pay. Then you proceed as you usually would with a standard payment card;

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SODEXO CARD® USER GUIDE

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During transactions, the older vouchers on the account will be debited first (First In First Out system);

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The amount of the transaction will be deducted from the total balance available on the account, regardless of the nominal value of the vouchers;

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After each transaction, and if the merchant has integrated this information in his cashier system, you will receive a receipt mentioning the total amount of the transaction, the remaining balance on your Sodexo account and the amount and expiration date of vouchers due to expire soon (these informations are exclusively linked to the type of voucher with which you have executed the transaction).

USE THE SEARCH TOOL AT WWW.SODEXO4YOU.BE OR VIA THE MOBILE APPLICATION SODEXO4YOU TO FIND YOUR NEAREST SALES OUTLET!

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SODEXO CARD® USER GUIDE

5. WHAT TO DO IN CASE OF: Lost or stolen? In case of lost or stolen card, vplease notify Card Stop au on 070 344 344, 7 days a week, 24 hours a day, and specify if there is a risk that your PIN code isn’t secret anymore; • Card Stop will contact Sodexo directly to have your card blocked; • Once the card has been blocked, no further electronic transactions can be made; • Once Sodexo has been notified, your new PIN/PUK codes and replacement card will be generated. The expiration date of your electronic meal vouchers, which were still valid at the moment your card was blocked, will be extended in consequence.

Other questions? • Modify «default» PIN code? • Forgotten PIN/PUK code? • Deactivation of your PIN code (or reactivation of your PIN code) • Secret code typing error? • Damaged Sodexo Card®? • Changing employer? • Etc.

Other questions? Contact us: Visit www.sodexo4you.be Contact our Consumer Service:

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• Telephone: 02/547.55.02 • E-mail : [email protected] The information in this guide is provided for information purposes only and is subject to change. It does not in any way bind Sodexo Pass Belgium SA. This booklet, intended for card holders, is a guide for using your card. Only the “General terms and conditions” are binding. E.R. – Sodexo Pass Belgium, Boulevard de la Plaine 15, 1050 Bruxelles. Version : 03/2016

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