SAP Enterprise Support, cloud edition for SuccessFactors solutions Speaker’s Name/Department (delete if not needed) April 15, 2015
Customer
SAP Enterprise Support Proactivity from day one complementing first class issue resolution SAP Enterprise Support
Proactive and preventive support from day one covering the complete lifecycle
Mission Critical Support
24x7 production down support based on service level agreements
Empowerment
Smooth integration of cloud solutions and end-to-end supportability of hybrid landscapes
Collaboration
Faster time-to-value and accelerated adoption of innovations with minimal business disruption
Innovation & Value Realization Customer
Automation capabilities of SAP Solution Manager for on-premise and hybrid scenarios Built-in SAP ONE Support capabilities: Consistent and meaningful support experience across deployment options
SAP Enterprise Support, cloud editions Substantial commitment from SAP for reliability, innovation, and value realization SAP Enterprise Support
Higher reliability of business processes and applications Proactive measures to prevent business disruptions from occurring and 24x7 mission-critical support with best-in-class service-level agreements that gets you the attention you need at the speed you expect
Capabilities to quickly adopt to changing business requirements Best practices, knowledge, and skills to quickly adopt SAP solutions in your organization, on top of guidance on innovation opportunities – delivered by the SAP Enterprise Support Academy
Efficiency from personalized collaboration with SAP SAP Enterprise Support, cloud editions
Optimized cloud usage experience through direct access to the SAP Enterprise Support advisory team and platforms for social business collaboration
Better business outcomes from your SAP Cloud services Tools and proactive services that help in identifying and realizing business value when using SAP cloud services
SAP Enterprise Support, cloud edition for SuccessFactors solutions Included in the subscription fees for SuccessFactors’ Hosted Services SAP Enterprise Support
Mission Critical Support Global 24x7 root cause analysis and coordinated escalation procedures SLAs on initial response time, corrective action, and system cloud application availability
Empowerment SAP Enterprise Support Academy with innovative learning assets Meet-the-expert webinars, e.g. “Value and Innovation in Practice” sessions
Collaboration
SAP Enterprise Support, cloud edition for SuccessFactors solutions
Community, portal, chat, and phone support channels Access to SAP Support Advisory expert pool Platform for social business collaboration SAP Enterprise Support report Application monitoring for availability and performance
Innovation & Value Realization
General release notes and product roadmap webinars Business scenario recommendations QA services & integration advice Proactive detection of risks before they become problems and impact the business Built-in SAP ONE Support capabilities to manage hybrid software landscapes more successfully
Delivering ONE Customer Support Experience With SAP Enterprise Support for SAP On-Premise Solutions and SAP Enterprise Support, cloud editions SAP Enterprise Support Mission Critical Support
