REAL ESTATE MANAGEMENT SERVICES Indonesia
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INTRODUCTION COLLIERS INTERNATIONAL, a leader in real estate services, is defined by our spirit of enterprise. Through a culture of service excellence and a shared sense of initiative, we have integrated the resources of real estate specialists to accelerate the success of our clients. When you choose to work with Colliers, you choose to work with the highly skilled experts in their field, with people who are passionate about what they do. And they know we are invested in their success just as much as we are in our clients’ success. This is evident throughout our platform – from Colliers University, our proprietary education and professional development platform, to our client engagement strategy than encourages cross-functional integration, to our culture of caring.
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REAL ESTATE MANAGEMENT SERVICES
INDONESIA
As Indonesia’s leading property and asset manager, Colliers Indonesia provides management services in more than 12 cities and administer well over 7.5 millions square meters of properties in Indonesia. Colliers REMS has a team of over 160 professionals including on-site property management staff who strive to achieve maximum performance and superior returns in all sectors and facets of property for our clients. Our Real Estate Management Services Department focuses on providing building owners a service that comprehensively covers all aspects of the building structure and its facilities. There are several components that we incorporate in our approach to property management which include:
Current projects managed
93 properties
Current square meters managed
7.5 million Total professionals
160
OUR SERVICES Design Review
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Setting-Up
Building Audit
Hand-over Services
Operational
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WE HAVE GOT YOU COVERED All the places we have worked in Indonesia
1
2
OFFICE
RETAIL & WAREHOUSE
APARTMENT ESTATE
35
37
15
1
Batam
1
2
Palembang
1
3
Tangerang
1
4
6
1
1
2
Jakarta
28 19
6
1
5
Depok & Bogor
8
1
1
6
Bekasi
2
7
Cikarang
2
1
1
8
Surabaya
5
6
1
9
Banjarmasin
2
10
Makassar
1
9
3 4 6 5 7
10 8
1
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MAXIMIZING THE VALUE OF YOUR PROPERTY Our company-wide objectives are to maximize our investors’ return through asset appreciation, capital reinvestment and value enhancement. We believe that the investment and the success of the project are related to the management organization and systems and procedures and policies that are established and implemented to operate the property.
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CASE STUDY PAKUBUWONO RESIDENCE
2012 IDR 20-30M 80% 75% : 25%
ACHIEVEMENTS Property value increased Expatriate tenant occupancy increased Tenant : owner ratio went up
A 10% annual increase of service charge, with minor complaints from tenants A 15% Energy efficiency achieved in 3 years operation 10 | REAL ESTATE MANAGEMENT SERVICES
2015 IDR 45-50M 90% 60% : 40%
CASE STUDY TRILIUM OFFICE AND RESIDENCE 2014
IDR -200M
IDR -11M
ACHIEVEMENTS
2015
Operation Cost increased
IDR 80M
Intensive Parking Revenue increased
IDR 8M
Employee turn over is zero
Awarded with Green Building certificate from the Surabaya’s Major
Zero complain for facility services
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LEADING IN ADVANCED TECHNOLOGY Colliers Property Management (CPM) Our customer focused and forward-thinking approach is completed with cutting-edge technology. We take lead to revolutionise the provision of real estate management services by using state-of-the-art systems. CPM is an integrated web-based system to help you manage all your property management needs. This integrated system enables real-time property and asset management with comprehensive modules such as: • Contact Management • Contract Management • Property Portfolio • Equipment List • Preventive Maintenance • Helpdesk/Service Request • Incident Report
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CASE STUDY WATERPLACE RESIDENCE ACHIEVEMENTS
The definitive owner association has been formed smoothly and peacefully
Awarded with Green Building certificate from the Surabaya’s Major
Upgraded the facilities to increase the property value, from IDR 8-9 million/sq m to IDR 18-20 million/sq m
Saving energy 12% for two years
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CASE STUDY THE PEAK (TUNJUNGAN PLAZA 5) ACHIEVEMENTS
Doing the unit hand-over while the construction is still ongoing and exceeded the deadline on the PPJB.
Keeping the buyers satisfied with the hand-over progress and avoiding penalties for the developer.
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CUSTOMER FOCUSED AND FORWARD-THINKING Our proven track record is reflected by the steady growth of our Property Management team and the number of properties we are now managing. Our team’s customer focused and forward-thinking approach, cutting-edge technology, and professionally trained staff, are the key in providing comprehensive professional management solutions.
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REAL ESTATE MANAGEMENT TEAM Head of Division Setianto Endropranoto Senior Associate Director In real estate since 1989
Portfolio Managers Djuni Duwijanto
Josep Widjaja
Dance Aquarianto
Ayusta Pakidwi
Portfolio of 17 properties In real estate since 1995
Portfolio of 19 properties In real estate since 1999
Portfolio of 22 properties In real estate since 1996
Yodya Prasetyanto
Portfolio of 18 properties In real estate since 1999
Portfolio of 17 properties In real estate since 1999
Staffs 154 Professionals
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TRACK RECORD OFFICE BANK INDONESIA 51,652, 52,995, and 15,000 sq m Central Jakarta, Indonesia Client: Bank Indonesia Government Start: 2011 (Bidding)
GEDUNG BRI 2 69,590 sq m South Jakarta, Indonesia Client: PT Bringin Karya Sejahtera Start: 2013 (Appointment)
UOB PLAZA 40,000 sq m Central Jakarta, Indonesia Client: PT Bank UOB Indonesia Start: 2014 (Bidding)
EIGHTY8 @KOTA KASABLANKA 82,000 sq m South Jakarta, Indonesia Client: PT Pakuwon Djati, Tbk Start: 2012 (Appointment)
GANDARIA 8 64,704 sq m South Jakarta, Indonesia Client: Pakuwon Group Start: 2011 (Appointment)
18th OFFICE PARK 90,920 sq m South Jakarta, Indonesia Client: PT Kalma Propertindo Jaya Start: 2012 (Bidding)
ANANDAMAYA RESIDENCE 95,000 sq m Central Jakarta, Indonesia Client: PT Brahmayasa Sejahtera Start: 2015 (Bidding)
THE PAKUBUWONO RESIDENCE 155,000 sq m South Jakarta, Indonesia Client: PP The Pakubuwono Residence Start: 2012 (Take Over)
BOTANICA APARTMENT 170,000 sq m South Jakarta, Indonesia Client: P3SRS Botanica Apartment Start: 2015 (Take Over)
CASA GRANDE 95,000 sq m South Jakarta, Indonesia Client: PT Elite Prima Hutama Start: 2014 (Appointment)
GANDARIA HEIGHTS 35,903 sq m South Jakarta, Indonesia Client: Pakuwon Group Start: 2010 (Appointment)
THE MANSION 158,000 sq m Jakarta, Indonesia Client: PT Perkasa Abadi Start: 2014 (Bidding)
APARTMENT
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TRACK RECORD HOUSES CINERE PARK VIEW 150,000 sq m Depok, Indonesia Client: PT Megapolitan Development
GOLF RESIDENCE KEMAYORAN 80,000 sq m Central Jakarta, Indonesia Client: PT Perkasa Abadi Jaya
PREMIER MANSION 70,000 sq m North Jakarta, Indonesia Client: PT Premier Qualitas Indonesia
LAVANYA HILLS 94,383 sq m Depok, Indonesia Client: KSO PT GCS - PT NI Start: 2012 (Appointment)
CITRALAND BANJARMASIN 450,000 sq m Banjarmasin, South Kalimantan, Indonesia Client: Ciputra Group
CITRALAND CITY 900,000 sq m Samarinda, East Kalimantan, Indonesia Client: Ciputra Group
CINERE BELLEVUE RETAILS 62,386 sq m Depok, Indonesia Client: PT Megapolitan Development
CIPINANG INDAH MALL 41,180 sq m East Jakarta, Indonesia Client: PT Inti Utama Dharma
COURTS MEGASTORE 27,000 sq m BSD Tangerang, Banten, Indonesia Client: PT Courts Retail Indonesia
CENTRAL CIKARANG INDUSTRIAL PARK 800,000 sq m Cikarang, Indonesia Client: PT Chandra Purnaland
BIZPARK BANJARMASIN 260,000 sq m Banjarmasin, South Kalimantan, Indonesia Client: Ciputra Group
THE CONCEPT 35,000 sq m Samarinda, East Kalimantan, Indonesia Client: PT Multi Jaya Concept
MIXED-USE
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OUR LOYAL CLIENTS
> Citraland City Samarinda > Citra Garden Manggarupi > Citra Garden Banjarmasin > Citraland Celebes > Citraland Banjarmasin > Bizpark Banjarmasin > Citraland Megah Batam > Citra Mitra City Banjarmasin
> Waterplace Residence > Eastcoast Residence > Gandaria 8 > Gandaria Heights > Casagrande > EightyEight @ Kasablanka > Educity Residence > Tanglin & Orchard Residence > Tunjungan Plaza 5
> Courts Megastore KHI > GS Retail Cibubur > Courts Megastore BSD
> Cinere Bellevue Mall > Cinere Bellevue Suites > Cinere Park View > Cinere One Residence
> Margonda 1 & 2 > Margonda 3 & 4 > Gardenia Boulevard > Green Park View
> Menara PGAS, Jakarta > Tower A & B (HO), Jakarta > Manhattan Square, Jakarta > HOSBU 1 (Bekasi, Bogor, Karawang, Tangerang, Cilegon, Lampung, Palembang) > HOSBU 2 (Surabaya, Sidorajo, Pasuruan, Semarang, Brebek, Gedung Pier Offtek Tambakaji, Offtek Jawa Timur > HOSBU 3 (Medan, Pekanbaru, Batam, Offtek Pasiraya)
> Premier Mansion > Premier Golf Residence > Premier Rivera > Premier Village > Premier Pavillion > Premier Park 1 & 2 > Premier Estate
> Graha XL > XL JNB Bintaro > XL BNB Bandung > Cikarang
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ABOUT COLLIERS “Real estate is a location business. That’s why we do business where you do business.”
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OUR FOOTPRINT Global Revenue USD
2.5 billion
Asia Countries Offices
66
Professionals & staff: Square meters managed: Lease/sale transactions: Total transaction value:
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554 16,000 185 million >80,000 >USD112 billion
Revenue USD
155.4 million
Indonesia Countries Offices
14
Professionals & staff: Square meters managed: Lease/sale transactions: Total transaction value:
39 2,563 82.5 million 4,979 >USD5.7 billion
Revenue USD
11.2 million
Locations Staff
137
Square meters managed: # Apartment units managed: Lease/sale transactions: Total transaction value:
460 9.8 million 39,000 440 USD102 million
COLLIERS INTERNATIONAL INDONESIA Our Services > Professional Services - Advisory Services
Our Organisation Chart MANAGING DIRECTOR Michael D. Broomell
- Valuation Services
PROFESSIONAL SERVICES
- Research
> Transaction Services - Office Services
ADVISORY SERVICES Monica Koesnovagril
- Residential Services - Hotel and Resort Services
> Management Services - Project Management - Facilities Management - Real Estate Management Services
OFFICE SERVICES Bagus Adikusumo
RETAIL SERVICES Steve Sudijanto
INDUSTRIAL SERVICES Rivan Munansa
RESIDENTIAL SALES AND LEASING Aleviery Akbar
RESIDENTIAL TENANT REPRESENTATION Gene Sugandy
CAPITAL MARKETS AND INVESTMENT SERVICES Steve Atherton
MANAGEMENT SERVICES PROJECT MANAGEMENT Jakub Susanto
> Support Services - Human Resources and Legal - Finance - Information and Technology - Marketing and Communication - Business Development
RESEARCH Ferry Salanto
TRANSACTION SERVICES
- Retail Services - Industrial Services
VALUATION SERVICES Hendra Gunawan
FACILITIES MANAGEMENT Christina Ng
REAL ESTATE MANAGEMENT SERVICES Setianto Endropranoto
SUPPORT SERVICES
HUMAN RESOURCES FINANCE AND LEGAL Rusni Djohardi Aryani Irmayanti
MARKETING AND COMMUNICATIONS Yulia Miranti
INFORMATION AND TECHNOLOGY Yanto Sukri
BUSINESS DEVELOPMENT Sander Halsema
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RECOGNITION > Colliers Indonesia was awarded as Best Overall Advisor & Consultant in 2013, 2014, 2015 and 2016 by the Euromoney Real Estate Awards
> Colliers Indonesia was awarded Facilities Management Company of the Year in 2014 and 2015 by the Frost & Sullivan Excellence Awards
> Colliers Asia has been voted as the Best Property Advisory/Consultancy in the 2013 and 2014 by the Real Estate Investment World (REIW) Asia Awards for Excellence
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This publication has been prepared by Colliers International for general information only. Colliers International makes no guarantees, representations or warranties of any kind, express or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all inferred or implied terms, conditions and warranties arising out of this publication and excludes all liability for loss and damages arising there from. This publication is the copyrighted property of Colliers International and/or its licensor(s). © 2016. All rights reserved.
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Colliers International Indonesia Real Estate Management Services World Trade Centre 1, 10th Floor Jalan Jenderal Sudirman Kav. 29-31 Jakarta 12920 Main +62 21 3043 6888 www.colliers.com/indonesia
