WELCOME!
Managing Conflict Through Type Training Session Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.1
Session Objectives • Learn a model for managing conflict • Learn how the stages of the model are connected to the principles of psychological type and the MBTI® assessment • Identify those aspects of the conflict management process that we may see clearly and those that are blind spots • Discover how the model can be applied to conflicts at home and at work • Develop an action plan for your own specific conflict issues Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.2
A Model for Managing Conflict
Add value Create space
Seek closure Add value
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.3
What the Three Stages Mean Creating space: Creating a place, time, and opportunity to explore the issues from all sides Adding value: Enabling each person to recognize what is important for them and for others and to pay attention to this when looking for a way forward Seeking closure: Ensuring that the conflict is dealt with and the time is right for moving on
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.4
Managing Conflict Through Type
T Add value
P Create space
Add value
Seek closure
J
F
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.5
Create Space PERCEIVING
• Gather facts and check assumptions • Explore the benefits of negotiating • Change the space and choose the right location • Listen carefully • Take a break
P
• Seek a mediator
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.6
Add Value THINKING
FEELING
• Understand—know each party’s opinions and beliefs
T
• Empathize—know each party’s needs and interests
F
• Create options for growth
• Create logical alternatives • Analyze and tolerate
• Accept and appreciate
• Be clear about what you want
• Change first
• Concentrate on the core of the conflict, not the positions
• Concentrate on the core of the conflict, not the people
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.7
Seek Closure JUDGING
• Use agreed-on principles as a basis for making decisions • Take one step at a time and acknowledge it—using critical moments effectively • Know where to go from here • Decide when to review
J
• Close the book on the conflict
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.8
Clear Vision and Blind Spots TJ
TP
FJ
FP
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.9
Clear Vision and Blind Spot for TJs Clear vision: Seeking Closure (J) and Adding T Value • Deal with conflict in a logical manner • Get to closure sooner rather than later Blind spot: Creating Space (P) and Adding F Value • May not take enough time to elicit everyone’s opinions, often becoming annoyed when others want to reopen something they believed was over • Do not always embrace the emotions involved with conflict
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.10
Clear Vision and Blind Spot for TPs Clear vision: Creating Space (P) and Adding T Value • Devote time to exploring conflict, playing devil’s advocate • Logically analyze options and explore creative solutions Blind spot: Seeking Closure (J) and Adding F Value • May overlook emotional needs of others • May hold conflict open too long
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.11
Clear Vision and Blind Spot for FJs Clear vision: Seeking Closure (J) and Adding F Value • Strive for harmony • Able to reach amicable closure Blind spot: Creating Space (P) and Adding T Value • Can reach premature conclusion in a conflict • Distrustful of those who logically analyze what is usually an emotionally charged situation
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.12
Clear Vision and Blind Spot for FPs Clear vision: Creating Space (P) and Adding F Value • Listen to all points of view • Give others a chance to express themselves Blind spot: Seeking Closure (J) and Adding T Value • Can become impatient with those who want to move on quickly • Avoid logically analyzing negative alternatives
Damian Killen and Danica Murphy, MBTI® Conflict Management Program © 2005 by CPP, Inc. Permission is hereby granted to reproduce this overhead master for workshop use. Duplication for any other use, including resale, is a violation of copyright law. MBTI is a trademark or registered trademark of the Myers-Briggs Type Indicator Trust in the United States and other countries.
5.13
