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WELCOME TO: HOME WITH A HEART KIDZONE KREATIVE KIDS REGISTRATION PACKAGE Welcome to Home with a Heart

Home with a Heart daycare has been providing child care services since 1994. It started out as an in home daycare and moved to its current location in 2001. The centre is owned and operated by Janice Sutherland. The Directors are Andrea Ross-Milburn and Tiffany Brown. Our centre is parent friendly and we invite parents to drop by any time. We take every concern and consideration very seriously. We are licensed by the Department of Education and Child Development and have annual inspections conducted by their Co-Ordinators as well as Fire and Public Health. Our co-ordinator is Elizabeth Harvey and she can be reached at 856-3339. Our Mission Our mission is to provide a quality childcare centre where children can develop and learn through play in a safe, warm and inviting atmosphere where acceptance, positive images/relationships and healthy lifestyles are promoted. We welcome all families. Vision Our vision is to be the most dynamic centre in Moncton. We want to be the pace setters, finding new and innovative ways for our children to learn, develop and grow in their own unique way. We will continue to improve every aspect of our centre with a total commitment to meeting the needs of each family to the best of our abilities. Goals and Objectives *to continue to understand that each child develops and learns different in their own unique way *to continue to provide a variety of small group activities as well as individual and quiet play that allows for the child to develop and learn at the own pace. *to continue provide well-trained and enthusiastic staff that are hired with the highest standard of care and consideration. *to continue to receive ongoing training through courses, conferences, workshops and research Hours of Operation The centre is open from Monday to Friday, 7:00am to 5:30pm. **there is a $5/child late fee for every 15 minutes past 5:30pm. After 3 times being late, your daycare spot may be terminated. Curriculum Planning, Documentation, Assessment and Fees

The Government of New Brunswick has developed a new curriculum framework that all daycare centres in the province must follow. It is a child-directed, play-based curriculum that looks at developing the child based on four key components: wellbeing, physical activity, communication and diversity. The activities we plan will be based on the interests of the child. The children will pick a topic and we will explore that topic to its fullest and then move on to something new. Each activity will allow the children to express their own uniqueness. The process for each idea/ concept that the children come up with is to: Plan—Implement—Observe—Document —Think-- and so on. Each child will have a “Learning Story” binder that will give you an opportunity to see what your child has learned over the year. You will have access to that binder at any time. You will receive a “Calendar of Events” each month letting you know what outings we have planned or parks we may be visiting. We follow the Anglophone New Brunswick Curriculum Framework, which can be found online at: www.gnb.ca/0000/ECHDPE/ELCC-Curriculum.asp Junior Toddlers *this program is for children ages 15 months to 2(1/2) years. *full-time program *fees for this program are $180/week Senior Toddlers *this program is for children ages 2(1/2) to 3(1/2) *full-time rate is $165/week or $36/day *part-time rate is $25/morning Junior Preschool *this program is for children aged 3 years *full-time rate is $165/week or $36/day *part-time rate is $20/morning; $40 for 2 mornings; $55 for 3 mornings; $70 for 4 mornings; $90 for 5 mornings Senior Preschool *this program is a pre-kindergarten program that focuses on activities that will prepare children for kindergarten the following year. *full-time rate is $165/week or $36/day *part-time rate is $20/morning; $40 for 2 mornings; $55 for 3 mornings; $90 for 5 mornings **mornings are from 7am-12:30pm **there is a $10/week discount for families with 2 or more children enrolled. **you are responsible to pay your daily/weekly rate, regardless of child’s attendance.(this includes school PD Days/Snow Days when preschool is cancelled) Enrollment

Now that you have decided to place your child in our care, there are some procedures that need to be followed. Licensed centres in this region are mandated by Department of Social Development to provide the following information: The following forms must be completed and returned: *child profile *consent for outings *consent for emergency care and transportation *consent for administration of medication & Acetaminophen *acknowledgement of receipt of parent handbook and acceptance of terms therein A copy of your child’s immunization record is required and must be updated as new immunizations are given by your health care professional. If you choose not to immunize your child or provide a copy of their immunization records, a waiver must be signed. The above documentation goes directly into your child’s file and it is the responsibility of the parent(s) to keep these records up to date. Failure to keep records updated could result in your child being removed from the centre until records are updated or the appropriate waiver signed. Termination Parents are required to submit to the owner or director a 2 week written notice of termination of care. Those providing less notice will be required to pay for care in this period. The Owner/Operator reserves the right to refuse services at any time, for cause, and will provide families with a two week notice of termination. Daycare Closures New Year’s Day Good Friday Easter Monday

Victoria Day Canada Day Labour Day

Thanksgiving Day NB Day Christmas Day

Boxing Day Remembrance Day Family Day

**these days are included in daycare fees and will not be deducted. **we are also closed for a Professional Development day in the Fall, on the last Friday in September. Reminders will be given well in advance of the date. **if a stat falls on a weekend, we will close the following Monday

Payments and Method of Payment

Fees are subject to change, based on an annual review. Parents will be given no less than 4 weeks notice of intent to increase fees. You are required to provide the office with post-dated cheques by the 3rd day of every month. These cheques can be dated weekly, bi-weekly or for the month(dated the 3rd). Failure to provide post-dated cheques by the 3rd of every month will result in a late fee of $10/week late. We also accept email transfers weekly, bi-weekly, or monthly. You can make the password your child’s name(lower case). Please email [email protected]. We do not allow a balance to be carried with the daycare. Non-payment of fees will result in loss of daycare services. Any unpaid fees owing the daycare upon termination of services will be sent to collections if not paid within a month. Notice will be sent to you before it is sent to collections. Receipts will be issued on an annual basis. If for any reason you require a receipt, please contact the office. Payments returned for any reason, will be subject to a $25 NSF service charge. Families having more than two payments returned, for any reason, will be required thereafter to submit payment by cash or email transfer. Vacation and Absences Each family at Home with a Heart, Kidzone, Kreative Kids will have 2 weeks vacation per calendar year in which they are not responsible to pay for child care fees. Families need to be here for a minimum of 6 months to qualify to use vacation time. These weeks will need to be booked with the office at least 1 month ahead of time. You are financially responsible for your child’s space at our centre, regardless of his/her attendance. If your child is unable to attend the centre due to illness, you are still responsible to pay regular daily/weekly fees. Storm Policy The centre will close during a storm when Codiac Transit pulls their buses off the roads. We will open when they are in operation(if before 1 pm). Please listen to the radio and/or watch Social Network sites to see what Codiac Transpo is doing.  If they are not in operation, then we are closed. If bus service is delayed, whatever time they are set to go back in operation is when we will be opening.  If they are set to go back on the roads at 1pm or later, we will remain closed.     

Health & Wellness

**If your child has a fever or an episode of vomiting or diarrhea, they cannot return to the centre until 24 hrs after last episode.

Health & Wellness

Administration of Medication Home with a Heart Daycare will administer both prescription and non-prescription drugs to children in accordance with provincial legislation. Parents are expected to provide the following: Prescription Medication 1. signed authorization on the admin of medication record including the dosage and times a prescription drug is to be administered. 2. medication in the original container clearly labelled with the child’s name, name of the drug, the dosage, the date of purchase and instructions for storage and administration. Parents must fill out, sign and date the medication authorization forms each time medication is given. All medications must be given to daycare staff and NOT left in back packs or cubbies. Acetaminophen 1. the centre is not permitted to diagnose a fever or any illness requiring acetaminophen. Parents of children attending government licensed centres are not permitted to request childcare centre staff to administer medication in advance of an actual illness i.e: the child is teething and may or may not require acetaminophen to manage pain after being left at the centre. 2. if, during the course of the day, the staff notice the child is not feeling well and may have excess discomfort, parents will receive a call advising them of the situation and what course of action they would like the staff to take. If the child develops a fever while at daycare, parents will be notified and asked to give verbal permission to allow the staff to give their child acetaminophen. Forms will be filled out and signed by both parent and staff. 3. if the fever is 38.5 C or greater, permission will be asked to administer acetaminophen and the parent will have 1 hour to come and pick up their child.

Sun Protection

We ask that each family provide a bottle of sunscreen for each child they have attending the center. If your child has allergies and requires a special sunscreen, we ask that the parents notify the staff and clearly label their child’s name on the bottle. Outings & Transportation We have a 24 passenger bus that we use for transporting the children to and from outings and schools. Parents will be notified on a monthly basis of any outings that are planned for the children. Parents are more than welcome to volunteer for any outing. If there is inclement weather, the outing may be postponed to a later date. We do not provide transportation to and/or from the centre. We will meet any child who is bused or taxied to the centre. If for some reason your child cannot attend the outing/field trip planned for their class, other arrangements for care must be made by the parents on the day of the outing/field trip. We do participate in walks to explore the neighbourhood or to visit local parks/senior’s homes. We also regularly visit the library, Crossman Gym and Resurgo place. Emergencies & Evacuation Procedures Emergency phone numbers are placed by every phone. We also have emergency evacuation plans posted. Once a month, the centre practices fire drills and emergency evacuations. In the event of serious accident, the parent will be contacted immediately and the child will be brought to the hospital. Any child that receives a minor cut/bruise will be tended to by a first aid certified personnel. Any accident will be reported to the parents by the staff on duty. If we have to evacuate for any unforeseen reason, we will go to the Autumn Lee Senior Care Home beside the center at 2031 Mountain Road. Parental Involvement We have an open-door policy at the centre. Parents are free to call or drop in at any time. We have an annual open house/ BBQ every June where parents can tour the centre and review their child’s work. We also have parent information nights in September where you will get to meet the owner and director of the centre as well as the staff that will be working with your child throughout the year. Parents are encouraged to come on any outing/field trip and/or donate materials to the centre that would support our learning and development.

Interactions and Relationships

The staff at Home with a Heart Daycare believe that children need guidance, understanding and a few easy-to-follow rules in order to learn appropriate behaviour. We establish clear limits and explain those limits in a positive way. We have 3 simple, clear rules: the children may not hurt themselves, other children/ staff, or the environment around them. We will under no circumstances punish or threaten any child physically or emotionally. We will not withhold food from a child due to inappropriate behaviour. Parents will be kept informed of any behavioural incidences. We will work with the parents and the child to the best of our abilities to resolve any behavioural difficulties that may occur. Child Abuse & Neglect All caregivers are required by law to report any suspected cases of child abuse or neglect. Child Protection Services will be notified and the following information will be reported to the Child Protection Worker: child’s name, birth date and address; parent’s name and address; details of the suspected abuse or neglect; the name, address and phone number of the person who identified the suspected abuse/ neglect; the name and address of the facility and Director.

Privacy Act The centre will treat child/personnel records as confidential. We require written consent from the person involved before releasing any documents or records. However, we will make records available to authorized Departmental staff, upon request. What to bring for your child If your child naps, you will need to provide a blanket and pillow. These will be sent home once a week for washing, to be returned the following day. If your child is still in diapers, you will need to provide them, as well as wipes. Please bring a pair of indoor shoes to stay at the centre. Please clearly label all of your child’s belongings. We are not responsible for loss or damage to personal items brought from home.

Complaints and Grievances

It is our goal to strive for quality and excellence in the care of your child. Therefore, any positive comments or suggestions are greatly appreciated and can be made to the owner or director of the facility. We feel that communication is essential to the success of your child’s care. If you have any complaints you can speak directly to a staff member who will then relay the message to the owner and director or you can speak directly to the office. All comments/complaints are taken very seriously and we will do our best to ensure your complete satisfaction. We encourage you to keep your child’s teacher informed of any changes that may affect your child’s day here at the centre. The staff will keep all parents informed on their child’s day.

KIDZONE & KREATIVE KIDS AFTER SCHOOL PROGRAM KIDZONE: 2051 MTN RD., 383-8682 KREATIVE KIDS: 2041 MTN. RD., 384-1904

*Kidzone provides after school care for children in grades K-2 *Kreative Kids provides after school care for children in grades 3-6 * we provide after school pick up from Evergreen Park, Northrup Fye and Magnetic Hill Schools; St. Henri provides a bus service to our center. *we offer a drop-off service to Magnetic Hill, Northrup Frye, Le Sommet and Evergreen Park schools. This is a first come, first served service that is for parents who work before 7:35am. If you need to use this service, please contact the office as soon as possible to ensure a spot for your child. *after school program rates are pro-rated at $110/week. *during the summer months, we provide a morning snack, lunch, and an afternoon snack. We ask that each child pack a lunch on their “all day outing” day, which will either be Tuesday or Thursday. *during the school year, each child is required to pack a lunch on storm days and PD days as well as provide an afternoon snack each day. *you are responsible to pay your weekly rate, regardless of child’s attendance. *regular outings are planned to visit the library, St. Pat’s Gym and Pool, CEPS pool as well as local parks and senior’s homes.

FORMS TO BE RETURNED TO THE CENTRE

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I, _____________________________have read and understood the enclosed Parent Handbook information for Home with a Heart daycare and agree to abide by all aspects in regards to my child,__________________.

Date:____________________

Parent Signature:_________________________

Administrator Signature:_____________________________

**all policies and rates are subject to change and will be given to the parents in writing with as much notice as possible.