Citrix Receiver Configuration and User Guide For Mobile Devices

rev: 25.01.2016

https://access.sap.com/

TABLE OF CONTENTS

Introduction ..................................................................................................................................... 3 Installation....................................................................................................................................... 3 Ad-hoc Access ................................................................................................................................ 3 Preconfigured Access ..................................................................................................................... 5 More Information ............................................................................................................................. 8

© 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See http://www.sap.com/corporateen/legal/copyright/index.epx for additional trademark information and notices.

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

Introduction Citrix Receiver allows you to connect to SAP WTS (Windows Terminal Services) and VDI (Virtual Desktop Infrastructure) virtual desktops provided by the Client Virtualization Team. The virtual desktops equipped with Microsoft Office, Outlook email and other standard SAP applications can be accessed via our new VDI / WTS Access Portal (https://access.sap.com) using a web browser on a Windows, Macintosh or mobile device that has the Citrix Receiver installed. With the new Access Portal, you can now use one single URL (https://access.sap.com) to access your virtual desktop regardless of whether you are within SAP network or from outside Internet. This document will guide you to configure Citrix Receiver on your mobile device to access our VDI and WTS resources from your mobile device by using the Citrix Receiver app. The following access variants are available: ·

Preconfigured Access --- A recommended way for you if you use VDI or WTS on a regular basis. It preconfigures your access profile in your locally installed Citrix Receiver app so you can easily launch the app from the Receiver app at any time anywhere.

·

Ad-hoc access --- Use this access if you want to access VDI or WTS quickly on an ad-hoc basis.

Installation Install Citrix Receiver from the iTunes store/Google Play (or update it to the most current version)

Ad-hoc Access You can now use the one-URL access portal https://access.sap.com to access WTS (and VDI) resources regardless of whether you are in SAP network or in Internet. 1. Open an Internet browser and browse to https://access.sap.com (applicable for both internal and external access scenarios) 2. Depending on the size of your screen or screen resolution of your mobile device, the new Access Portal UI will adjust the menu to your screen size. For example, a device with big screen size should receive the following world-map like menu,

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

3

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

and a small screen size, such as, iPhone screen, will be given the following Sandwich menu

3. Select your region in the world map or in the expanded Sandwich menu 4. Select the resources from the Landscape menu (for example: Office and Project WTS).

5. Log in on this page as usual with your user ID, password, and SecurID passcode (required for external access) 6. You should see the Web browser screen with icons of published applications (for example, SAP Desktop) 7. Choose the published resource, for example SAP Desktop. 8. You are prompted where to open an .ica file, choose Open in Receiver to launch the Citrix session.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

4

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

7. The Citrix virtual desktop session is launched and you are ready to work on it.

Preconfigured Access If you access VDI or WTS on a regularly basis, you can set up the preconfigured access of VDI and WTS resources in your local Citrix Receiver so that you can launch the virtual desktop directly from your local receiver (without having to launch the Internet browser first). 1. Open an Internet browser and browse to https://access.sap.com (applicable for both internal and external access scenarios) 2. Select your region in the world map, then the Landscape (for example: Office and Project WTS). 3. Log in on this page as usual with your user ID, password, domain (please key in “global”), and SecurID passcode (required if you are from outside SAP network) 4. You should see the Web screen with icons of published applications (for example, SAP Desktop) 5. Click your Username near the top right of the Web screen and choose Activate…

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

5

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

6. Click Open in Receiver in the next screen that asks you where to open the receiverconfig.cr file.

7. If you do this preconfiguration inside SAP network, a warning message “Certificate Not Trusted” may appear. You can click “Setup” to Choose “Ignore Certificate warnings” and “Save”.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

6

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

8.

Click “OK” to bypass the certificate security. You will again be asked for Username, Password, and SecurID passcode (required if you are outside SAP network) to logon to the Citrix Receiver.

9. You should then see the local Citrix Receiver screen that contains the same icons of published apps as on the Web screen. Click the People icon on the top right and you will see a new Account (for example, Office EMEA) is configured.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

7

CITRIX RECEIVER USER GUIDE FOR MOBILE DEVICES

10. Pre-configuration is done!! From now on, you can access our VDI / WTS resources by just launching Citrix Receiver app in your mobile device and then launch any apps from any local preconfigured profiles at any time anywhere (inside or outside SAP network) 11. You will be prompted for SAP User, Password and Domain (please type “global”), and will be prompted for SecurID passcode if you access from outside SAP network. An “App Ready Alert” will be popped up and you can click “Show App” to starting work in the Citrix session.

12. You can use the same above steps to configure for other landscapes (such as VDI)

More Information For more information about VDI and WTS services, visit VDI / WTS Jam room. There is also a One-pager quick user guide available for mobile users in our Jam room. For any technical issues, you may open an ITdirect ticket with category IMIS_ACCSS_CITRX.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

8