Click2Park Mobile - User Guide   Introduction

The Click2Park Mobile App allows users to book and release their Annual Permit spaces and hotspaces on the go… The following User Guide explains the Booking & Release processes using a “smartphone”, tablet or other Internetenabled mobile device. Click2Park Mobile has been designed to work on the latest mobile devices, including Apple iOS (iPhone & iPad), Android (smartphones & tablets), Windows (smartphones & tablets) & Blackberry.

 

You must already be a Registered Click2Park User to use Click2Park Mobile. You can Register using the desktop version on your PC or Mac at the following URL: http://www.click2park.co.uk/TescoBank/

Generic System Information

The Mobile App simply provides the core Booking & Release functions of the Tesco Bank Click2Park desktop version. It does not provide the desktop version’s full functionality. Click2Park Mobile: - allows users to Release their Permit space, - allows users to Book or Release HotSpaces, - allows those with the relevant user permissions to Book Visitor spaces. The mobile app does not allow Admin users to create Permits. Any bookings or space releases made via the Mobile App interface will automatically and instantly update your account within the main desktop version of Click2Park. If you need further help or advice using either the Mobile or Desktop versions of Click2Park, please contact the Tesco Bank Click2Park Support Team by email at: [email protected]

 

 

Click2Park Mobile - User Guide  

1. Accessing the Mobile App & Logging In  

1.

Open the Internet Browser on your mobile handset and type the following URL: https://www.click2park.co.uk/TescoBank/

2. Enter your UserName (your Tesco Bank email address) and the Password associated with your account – then tap the Log In button. (This is the same information required to log in to the Desktop version of Click2Park.)

 

2. Adding the Click&Park App icon to your HomeScreen  

These instructions are for the iPhone, but should be similar for most internet-enabled smartphones. You can add the Click2Park mobile app icon to your phone’s Home Screen (or ‘desktop’) so that you only have to click this icon to go to the Click2Park mobile app Log In page. 1. At the Log In page (https://www.click2park.co.uk/TescoBank/), tap the Bookmark icon in the footer bar of your phone’s browser. 2. Select the ‘Add to Home Screen’ option; 3. The icon will appear with the app’s name Click2Park on the next screen; 4. Click the ‘Add’ button;

 

 

5. The icon displayed to the right will automatically be added to your phone Home Screen with your other saved Apps.

             

 

 

 

Click2Park Mobile - User Guide   3. Getting to Know the Mobile App Interface

 

Once Logged in, you will see your Home Screen (see Fig. 2). There are 3 buttons in the blue bar at the top of the screen - these will be present throughout every screen: 1. Home: This button will take you back to your HomeScreen and cancel any transaction you have not yet completed. 2. i Click2Park: This button will take you to a screen that provides a brief overview of the Click2Park Mobile App’s functionality. 3. Log Out: This button Logs you Out and takes you back to the Log In page.

  Your Click2Park HomeScreen also displays the following: 1. New HotSpace Booking button: Allows you to start the ‘Book a New HotSpace’ process. 2. Details of any current HotSpace Bookings you have made: Clicking on any HotSpace Booking listed allows you to start the ‘Cancel HotSpace’ process. 3. Annual Permit information is located within Yellow sections & buttons. The HomeScreen displays details of your current Annual Permit (Solo or Shared) if you have one. Clicking on the details of a Permit will take you to the Annual Permits page and allow you to view any Holiday / Offer Periods you have set or create a New Offer Period.

 

 

Click2Park Mobile - User Guide   4a. Booking HotSpaces

  A HotSpace Booking can be made up to 10 working days in advance. Click2Park Mobile makes it quick & easy to make a new HotSpace Booking: 1. Go to your HomeScreen & tap the “New HotSpace Booking” button; 2.

On the “New Booking” screen, click the ‘date picker’ (next to the date) to select the date you need a space for;

 

3. Then select the StartTime and EndTime that you require a space for; 4. Tap the “Select CarPark” button; 5. The “Select CarPark” screen will only display available car parks and spaces (for the times and dates you have specified) in Car Parks that you have permission to park in; 6. Select your preferred Car Park – You will then be taken to the “Confirm Booking” page; 7. The “Confirm Booking” page will display the Space Number you have booked and request Confirmation or Cancellation of your Booking.

 

Book a HotSpace: HomeScreen > New HotSpace Booking > Select Time, Date & Car Park > Confirm

 

 

Click2Park Mobile - User Guide   4b. Releasing HotSpaces

  As with the desktop version, if you need to Cancel a HotSpace Booking on the day of that Booking, you will need to contact either the Tesco Bank Click2Park Support Team by email at [email protected] to request this. If you have made a HotSpace Booking and no longer need this space, you can quickly and easily release it: 1. Go to your Click2Park HomeScreen… You will see all your current HotSpace Bookings listed; 2. Select the HotSpace Booking you wish to Release; 3. On the next screen, you will see the details (times, date, space number and car park) of your booking. You now have the option to: - Release this HotSpace Booking; - Return Back to your HomeScreen;

 

Release / Cancel a HotSpace Booking: HomeScreen > Select > New Offer Period > Select & Submit

If you are absent from work due to illness or any other reason then please make best endeavours to either release the space yourself (which you can do 24/7 from any PC, laptop, smartphone or android device) or get someone to action this on your behalf. This could be done as part of the absence reporting procedure when notifying or updating your line manager on your absence or alternatively by contacting EHQ Reception who will ensure the space is released on your behalf (Tel 0131 203 5000 or email [email protected]).

All bookings made on your space when you have released it are displayed in the 'Bookings on My Space' table in the Offer My Space pages (only accessible within the Desktop version). However, you will receive an email notifying you of any bookings made on your space while it is released.

It is important that all colleagues have an opportunity to use car spaces when they are not being used by the parking space owner and thus failure to release a space when not being used could result in a Yellow Card being issued. If a position is reached where a second Yellow Card is issued, you will be invited to an informal chat on how to improve the management of the parking space. Thereafter, any further oversights could then result in a Red Card being issued which in turn could lead to the withdrawal of your parking permit. If a Red card is going to be issued, you will be given two weeks’ notice of when the permit will be withdrawn, in which time you will have the opportunity to discuss the matter with the management team that look after the Click2Park system.

 

 

Click2Park Mobile - User Guide  

5. Annual Permits

  Releasing Your Annual Permit Space (Making a “New Offer Period”) If you do not need to use the space that you have been allocated an Annual Solo or Annual Shared Permit for, you should Release it back into the system for other colleagues to use – as per the Tesco Bank Parking Policy *. * You should have read and committed to the Tesco Bank Parking Policy on your permit letter at the time you were issued your permit.

The HomeScreen shows details of your Annual Permit(s), defined by a yellow theme. Tapping on your Permit details takes you to the ‘Annual Permit’ screen. The ‘Annual Permit’ screen displays details of any existing Holidays (Offer Periods) that you have already set for your Permit parking space and the Times & Dates your Offer Periods start on.

  You can Release your Annual Permit space by creating a ‘New Offer Period’: 1. Go to your HomeScreen; 2. To go to the Annual Permit page, Tap the details of your Annual Permit (Car Park & Space) in the yellow section of the screen; 3. Tap the ‘New Offer Period’ button. Offer Periods can be made for any length of time. You can release your Annual Permit space at any time on any day for that day or any day in the future.

 

4. Set the StartTime / StartDate and EndTime / EndDate for the period you wish to release your space for; 5. Enter a Description for Releasing your space (optional); 6. Check the Times & Dates and confirm the Release of your space by tapping the ‘Submit’ button; 7. You will automatically return to the ‘Annual Permit’ page where the Offer Period you have just made will be displayed.

 

Release Annual Permit space: HomeScreen > Annual Permits > New Offer Period > Select & Submit

 

 

Click2Park Mobile - User Guide   5. Annual Permits

  Cancelling an existing Offer Period The ‘Annual Permit’ screen also allows you to Cancel Offer Periods if you find you need your space back for any reason, e.g. because a meeting has been cancelled for instance… Please note that if the Offer Period you have previously made is less than 14 days (10 working days) in the future, there is a good chance that another colleague may already have booked your space due to the high demand for parking spaces. If this is the case, you will not be able to use your space on the day of these bookings – even if you Cancel the Offer Period for the day(s) these HotSpace Bookings have been made for. To Cancel an Offer Period 1. Go to your HomeScreen; 2. To go to the Annual Permit page, Tap the Car Park & Space details of your Annual Permit listed in the yellow section of the screen;

 

3. Tap on the Offer Period you wish to Cancel – this takes you to the ‘View Offer Period’ page, showing details of your selected Offer Period; 4. Tap the Delete button; 5. You will automatically return to the ‘Annual Permit’ page where your Offer Periods are listed where you can see that the Offer Period has been deleted.

  Cancel an Offer Period: HomeScreen > Annual Permits > Tap on an Offer Period > View Offer Period > Delete