Configuration & Installation Guide Windows Mobile

Welcome to J. J. Keller Mobile™! We are pleased to provide you with instructions regarding the configuration and installation of your J. J. Keller Mobile system.

This guide is broken into sections that cover each area involved in installing and configuring your J. J. Keller Mobile system. Follow each section, in order, for a successful start to your J. J. Keller Mobile experience. 1.

Configuration of System Settings J. J. Keller Mobile Settings............................................................................................ 5 J. J. Keller Mobile Login SetupCompany Level Rules………………………………………………………7

2.

Application Installation J. J. Keller Mobile Application Installation............................................................14

3.

EOBR Installation EOBR Kit Components .......................................................................................21 Installation Steps ..............................................................................................22

4.

EOBR Configuration Resetting the EOBR ...........................................................................................25 Configuring the EOBR........................................................................................26

5.

Assign Unit to EOBR Assign Unit to EOBR ..........................................................................................28

6.

Appendix—Software/EOBR Administration

J. J. Keller Mobile Diagnostics ............................................................................... 31 App Settings ................................................................................................... 32 EOBR Config ................................................................................................... 32 EOBR Data ...................................................................................................... 33 EOBR Discovery............................................................................................... 34 Set EOBR Config .............................................................................................. 34 Upload Diagnostic Info ..................................................................................... 35 Odometer Calibration ....................................................................................... 35 Admin Oversight ........................................................................................................ 36 Troubleshooting ......................................................................................................... 47

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Configuration of System Settings J. J. Keller Mobile Settings ......................................................................................................................................... 5 J. J. Keller Mobile Employee/Company Level Rules .................................................................................................... 7

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As System Administrator, when you log into your J. J. Keller Mobile account, you will have functions available to set and configure many company-specific items for your J. J. Keller Mobile system.

J. J. Keller Mobile™ Settings J. J. Keller Mobile has just a few settings that must be configured prior to utilizing the system. Additionally, all users will need to be setup. To adjust J. J. Keller Mobile settings, look to the Keller Mobile Settings box.

The settings that are configurable in the section are: • • • • • •

Mobile Company Settings, such as activation code, communication type, etc. Mobile Location Codes for times when GPS is not available Mobile User Logins for setting drivers up, one at a time, with credentials to access the J. J. Keller Mobile application Mobile User Logins— Drivers can be set up all at once in large groups or one at a time, with credentials to access the J. J. Keller Mobile application EOBR Device List to view all EOBRs and assign to specific unit numbers Map Landmarks for setting up distribution centers, customers, etc. for viewing on the map

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The ‘Mobile Company Settings’ play a critical rol The ‘Mobile Company Settings’ play a critical role in tying the EOBRs, J. J. Keller Mobile software, and J. J. Keller Mobile web together. Additionally, there are some controls here that can adjust the way the EOBR performs. These settings maybe configured, initially, by your J. J. Keller Project Manager. The ‘Activation Code’ is setup once and is used to activate the J. J. Keller Mobile software for your company on your drivers’ devices. This may be specific to each company location. The ‘Log Day Purge Count’ is how many days worth of logs will be kept on the drivers’ devices within the J. J. Keller Mobile software. This does not affect how long the EOBR will keep data. The ‘EOBR Communication Mode’ should be USB then Bluetooth, unless you are strictly using Bluetooth, then set to ‘Bluetooth’. The ‘EOBR Discovery Passkey’ is critical to tie the EOBRs activated for your company to the drivers’ devices with J. J. Keller Mobile software together. The activation code lies within each device—the EOBR and the driver’s mobile device and tie the two together. If you are using Bluetooth, you should change the default to ‘Use Company Passkey,’ and create one specific to your company. The default System Passkey is ‘All Devices.’ The ‘EOBR Sleep Mode Minutes’ determines how long until the EOBR USB COM shuts down. When the USB COM shuts down, the EOBR is no longer charging your drivers’ devices, so it is recommended to set this number to the highest value allowable (9999), depending on how long your trucks may sit without activity. The ‘EOBR Collection Rate Seconds’ is how often the EOBR is gathering ECM data. The default is 1 second. You should always leave this setting ‘as is.’ The ‘Number of Days to Include in FTM Trips’ defaults to 1, but if your trips are typically a distinct number of days, you may wish to configure this to that particular number of days. The ‘Driver Start Distance’ (miles) is how far the vehicle can move before J. J. Keller Mobile application indicates a driving status. This is to eliminate driving time from the shop to the yard by a mechanic, etc. that is in need of reconciliation. ‘Driver Stop Minutes’ is how long you want the J. J. Keller Mobile application to wait before automatically changing the status from driving to onduty. For example, if the driver is stopped for more than 8 minutes, you may want the system to default to on-duty status. In that case, you would enter 8 in this field. The ‘Max Acceptable Speed’ (MPH) is the maximum speed at which you wish your vehicles to travel. This does not govern the vehicles, but simply allows you to view time spent over this threshold. The ‘Max Acceptable Tachometer’ (RPM) is used for threshold exception alerts, as well as daily information, such as time spent over this threshold. Set this to an RPM that you do not wish your vehicles to surpass. ‘Hard Brake Deceleration Speed’ (MPH in 1 second) determines what is considered a hard brake or sudden stop by your company’s standards. The default is 7MPH in 1 second, so if a vehicle decelerates 7MPH in 1 second, then a hard brake alert will be generated. 7MPH may be too tight for your company. For some companies, 15MPH deceleration is appropriate in 1 second.

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Mobile User Logins The Mobile User Logins setting is used when adding one driver login at a time. Each driver needs a username and password to access the J. J. Keller Mobile software, so you may choose from employees you have in the system to create usernames and passwords for. Prior to setting up any m obile user logins, the

driver(s) need to be added to the system under the ‘Employees’ tab w ithin the Driver M anagem ent portal in Encom pass.

When adding your drivers, it is critical that a ‘Rule Set’ is selected under Employee Rules, so that the system knows what rules to use when auditing logs. Additionally, a hire date is important, as that will be the day that the system starts expecting logs. Once drivers are added, proceed with creating mobile user logins. *These logins are very different than the users you setup to view J. J. Keller Mobile web. These logins are ONLY for the J. J. Keller Mobile application on the Windows devices, and will not give that driver ANY access to the web. You may view all drivers already setup, edit and delete those drivers, as well as change their passwords. To add a new driver login, select Add New Login.

Choose the employee to create the login for, by selecting him/her from the Employee drop-down. Then assign the driver with a username and a password (password must be a minimum of 6 characters). *You should be aware, when setting up usernames and passwords, of the type of device being used by the driver. For example, if the driver is using a device that has letters and numbers on the same keys, you would not assign him/her an alpha/numeric username or password. You would want to keep it as simple as possible and utilize just a few alpha characters. If a driver is using a device with three letters per key, it is easiest to only assign usernames and passwords that utilize the first letter on each key. You may also select Change Password Next Login. This will allow the driver to enter the username and password that you have created for him/her upon their first login to the J. J. Keller Mobile application, but they will then be prompted to change their password.

*Many companies find it helpful to also create a login for mechanics so all tim e/ distance driven by a mechanic can easily be reconciled. To do so, setup your mechanic under the em ployees tab and then select their name on the Add User Login screen.

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Mobile User Logins – Add Multiple The Mobile User Logins – Add Multiple setting is similar to adding driver logins, one at a time, but is more efficient, when adding multiple driver logins. Each driver needs a username and password to access the J. J. Keller Mobile application, so you may query from employees you have in the system and generate a list of drivers to create a login for.

Query for Company Levels, Job Classes, Employment Statuses, etc, then select Get List.

If you have any drivers/employees in the system that do not have driver logins already, you will be given a list of them to generate a username and password.

Select the desired option for Username and Password, then select Save. A username and password will now be created for each person that was listed.

The options for Username and Password include: Employee Code, FLastname, FirstnameLastname

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EOBR Device List (For Utilization After EOBRs are Installed and Configured) The EOBR Device List shows all EOBRs that have been activated for a company. This screen populates automatically when EOBRs are configured. The following information is available on the EOBR Device List screen. • • • •

Serial Number: s er ia l number on the EOBR Tractor Number: a s entered into the handheld device and stored on the EOBR (on handheld, tractor number should be entered in same format as unit code stored on web) Unit Code: the unit the EOBR is assigned to (tractor number and unit code should be identical, but if not, you may still assign an EOBR to the proper unit) Databus Type: indicates what communication protocol method is being utilized

If the tractor number does not exactly match a stored unit code in the system, you will need to assign that EOBR to a unit code. To do so, select the EOBR serial number, then select Assign. You will be prompted to choose from units in system. This is also where you would unassign a unit. You will need to unassign a unit any time you move the EOBR from one unit to another and/or move the unit from one company to another.

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Map Landmarks If you would like to see certain places, such as distribution centers, hubs, customer locations, etc., visible on the map, you may set them up as landmarks. To add new landmarks, select Add Landmark.

Simply enter the name of your landmark, as you would like it displayed on map, and enter address, city, and state. The system will then plot that point on the map.

*Enter all zeroes in zip code to have map plot the exact street address. Enter zip code if you would like the landmark plotted at the center of that zip code.

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J. J. Keller Mobile™ Company/Employee Level Rules J. J. Keller Mobile has several parameters that can be adjusted for each level and/or location within your company. By selecting Company Level Listing under Maintain Company Info on the Setup page, you will be able to adjust these parameters. Additionally, you have the ability to adjust these rules for individual units as well. If you adjust the settings for the company levels, those rules will filter down to all units in those company levels/locations. However, if you go to a unit record and adjust the Unit Rules, then those rules do not affect any other units. To configure Company Rules, select Company Level Listing.

Next, select Edit Rules.

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There are many company rules available to configure. For J. J. Keller Mobile, it is critical that you configure the ‘J. J. Keller Mobile rules’ to align with your company’s operations. The ‘Driving Start Distance’ (miles) is how far the vehicle can move before J. J. Keller Mobile software indicates a driving status. This is to eliminate driving time from shop to yard by mechanic, etc. needing reconciliation. ‘Driving Stop Time’ (minutes) is how long you want the J. J. Keller Mobile software to wait before automatically changing the status from driving to on-duty. For example, if the driver is stopped for more than 8 minutes, you may want the system to default to on-duty status. In that case, you would enter ‘8’ in this field. The ‘Max Acceptable Tachometer’ (RPM) is used for threshold exception alerts, as well as daily information, such as time spent over this threshold. Set this to an RPM that you do not wish your vehicles to surpass. The ‘Max Acceptable Speed’ (MPH) is the maximum speed at which you wish your vehicles to travel. This does not govern the vehicles, but simply allows you to view time spent over this threshold. ‘Hard Brake Deceleration’ (MPH in 1 second) determines what is a hard brake or sudden stop by your company’s standards. The default is 7MPH in 1 second, so if a vehicle decelerates 7MPH in 1 second, then a hard brake alert will be generated. 7MPH may be too tight for your company. For some companies, 15MPH deceleration is appropriate in 1 second. ‘Days Before Not Utilized’ is the number of days the vehicle doesn’t transmit data, before you want to be alerted on your dashboard. The default is 2 days, so if the vehicle doesn’t transmit data within 2 days, it would be an indication that either the driver(s) using the vehicle isn’t logging into J. J. Keller Mobile software OR the vehicle really isn’t being utilized. ‘Average Idle Time per day of Operation’ is how many minutes of idle time is allowed. This is utilized for the Driver Performance Scorecard report. ‘Target Fuel Economy’ is utilized for the Driver Scorecard report. A driver has points deducted from his/her scorecard for fuel economy less than what is indicated here. ‘Max Hard Braking Occurrences Per Day’ indicates how many hard brakes (sudden stops) are allowable. Anything over this threshold are counted against the driver on the Driver Performance Scorecard report. If you do not want performance stats viewable in the system, de-select the checkboxes for ‘Is Unit/Driver Performance Reportable.’

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Application Installation J. J. Keller Mobile Application Installation................................................................................................................ 14

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To install the J. J. Keller Mobile™ application on your drivers’ device, select Start on the main screen of the device.

Scroll down to Internet Explorer and select the icon to open it.

Internet Explorer will open to the home page. Please make sure you have bars for cellular signal (instead of this icon for lack of signal).

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Select Menu>Address Bar.

Move your cursor to the address bar and backspace any text shown.

Type http://www.drivermanagement.com/KMInstall then select Go.

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You will be taken to the J. J. Keller Mobile install page.

You will select each link to install (go in order). After Step 1 is complete, move onto Step 2, etc. until all steps are complete.

The final link installs the J. J. Keller Mobile application.

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Select the End button on the phone, and you will be taken back to the main screen of the device. (The End button is the same button you would utilize to hang up or end a phone call.

Select Start>KellerMobile.

The KellerMobile icon will launch the J. J. Keller Mobile application.

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You will be prompted to enter an Activation Code.

Enter the Activation Code you setup on the J. J. Keller Mobile web interface. This code is specific to your company.

Select Activate, and the application will proceed to login. The application will look for a connection to an EOBR, so if you are not connected, you will receive an EOBR Disconnected message.

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When you are prompted with the Driver Login screen, select Cancel. Installation of the handheld application is complete!

**Once you have opened the J. J. Keller Mobile application through the applications menu, you should see a shortcut on the desktop of your device. In addition to installing the application on the device, it is important to configure some of the options on the device for optimal performance. 1. In lower left corner of screen, select Start. Navigate to Settings> Connections. Select USB to PC and UN-CHECK the box, then select Done. 2. You’ll then go to Settings> Connections> Wireless Manager. Click on Bluetooth to turn it off and on (turn off unless working with J. J. Keller Project manager for Bluetooth setup). 3. Within Settings, select Power Management. Change Backlight Timeout on Battery to Never. Change Backlight Timeout on AC to Never. Change Display Time Out to Never. In the event you need to uninstall the application and re-activate it, follow the instructions below: 1. Submit any logs currently on the device. 2. Log off. 3. Within your Android device, go to Setting>Application Manager. Select the Keller Mobile application, then select ‘Uninstall.’ You will be prompted by an alert stating the application will be uninstalled, click OK. 4. To re-activate, follow the instructions beginning on page 1 of this section of the guide.

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EOBR Installation EOBR Kit Components ............................................................................................................................................. 21 Installation Steps .................................................................................................................................................... 22

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EOBR Kit Components 1)

EOBR

2)

either 1708 (6-pin) or 1939 (9-pin) Harness

3)

GPS antenna

4)

Installation Kit (screws, torque bit, gasket)

5) Log Book—Driver must keep in cab, in the event that J. J. Keller Mobile requires a paper log to be completed. 6) Inspector Guide—Driver must keep in the cab, to serve as instruction to roadside inspector as to how to access log information. This document has a compliance statement on the back that is critical for roadside enforcement. 7) Quick Start Guide—For installation reference (can be discarded).

*Optional YConnector, which is specific to a 1708 or 1939 harness

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Installation Steps (Do Not Mount the EOBR Without Following These Steps First) 1. Locate the diagnostic port on your vehicle. It will be located on or under the dash near the driver’s left knee or on the floor just behind the driver’s seat. Your diagnostic port will have 6 or 9-pins. For vehicles with a 6-pin port, you should have received the 1708 harness. For vehicles with a 9-pin port, you should have received the 1939 harness.

Note: Some 9-pin ports send engine data out over the 1708 databus, and the 1939 harness is constructed to account for both 1708 and 1939 data. 2. Connect the Harness to the Diagnostic Port Turn the head of the harness to snap into place.

IF USING THE Y-CONNECTOR, YOU WILL NOT CONNECT THE HARNESS DIRECTLY TO THE DIAGNOSTIC PORT, BUT INSTEAD FOLLOW STEPS BELOW: Disconnect the Current Diagnostic Port from Dash If using the optional Y-Connector, you will not plug the harness directly into the diagnostic port, but instead, detach the current port from the dash mount. You will plug the male end of the Y-Connector into your current diagnostic port. Mount the Y-Connector Where Original Diagnostic Port Resided You will plug the EOBR harness into one of the female ends of the Y-Connector. The other female end of the Y- Connector will mount where your original diagnostic port resided. 3. Attach the Green Ground Wire on a Clean, Grounded Metal Surface in the Vehicle 4. Route the Clip End of the Wires to the Location Where You Would Like to Mount Your EOBR 5. Connect the Wiring to the Bottom of the EOBR First, place the gasket provided in the grooves on the bottom of the EOBR. Then, route the wiring through the grooves provided (you may elect to remove the wire tie closest to the clip end of the harness to allow greater flexibility in routing the cable). 6. Connect the GPS Antenna to the Bottom of the EOBR Using a Needle Nosed Pliers Ensure it is secured in place. You will feel a ‘click’ as the GPS antenna’s cable sets into position. Tuck the cable of the antenna into the groove along the bottom of the EOBR. It is critical that the GPS Antenna is connected before the diagnostic cables. 7. Attach the White Plastic Tip of the Harness into the Bottom of the EOBR If you are receiving power, the LED will light up on the side of the EOBR. You should see a solid RED light. You may see other LED colors as well (see next page).

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If you are not receiving any power, ensure the harness is connecting securely to the diagnostic port and the bottom of the EOBR. If you need to disconnect the GPS antenna and/or harness from the EOBR, remember to use a needlenosed pliers and always attach the GPS antenna before the power supply. 8. Secure the Harness Into the Grooves on the Bottom of the EOBR 9. Mount the GPS Antenna Place the GPS antenna in a place where there is little blockage from the sky. It has a magnetic backing, so affixing to a metal surface is best. 10. Secure the Harness to the Vehicle If you would like to secure the harness, use the mount provided, secure the harness to the vehicle using the one- way screws and torque bit provided. Additionally, you will need to tighten the screw at the base of the mounting bracket 11. Permanently Mount the EOBR Lastly, secure the EOBR in a position where the driver can see the LED, but it is out of the way. Use the one way screws provided to mount the EOBR tightly to the dash, floor, seat, etc. If desired, you may mount the handheld device or laptop within the vehicle as well or let them sit freely in a secure position in the cab.

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EOBR Configuration Resetting the EOBR ................................................................................................................................................. 25 Configuring the EOBR .............................................................................................................................................. 26

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Resetting the EOBR Before utilizing the EOBR, it is a best practice to reset the EOBR so you have a blank slate to start with. a) Attach a laptop or handheld device (with J. J. Keller Mobile application loaded) to the EOBR via Bluetooth or USB. You should notice your device is getting a charge right away—you will see a charge indicator in the upper right of your device’s screen (if you are not getting a charge, please refer to the Phone/PDA Application Installation guide or contact your J. J. Keller Mobile representative). b) Navigate to the Start Menu, then select File Explorer (it may be in the Applications folder). You will likely be taken to the ‘My Documents’ folder; use the ‘UP’ option in the lower left and go up a level until you see a ‘Program Files’ folder. Select the Program Files then choose the Keller Mobile folder. In the Keller Mobile folder, select the KMB Admin program. Select Menu in the bottom left, then choose Support.

Under Support, select Read EOBR Data…On the Read EOBR Data screen, you can select Actions and RESET HISTORICAL. Then select Close. Lastly, go to Menu and Exit to close KMB Admin program.

If you are unable to Read EOBR Data, select ‘Perform Discovery’ from the main menu. If you are unable to discover and cables are all securely connected, ensure you adjusted the phone settings for USB to PC under Connections (see phone application installation instructions).

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Configure the EOBR a) If you haven’t already, power up the vehicle; it is necessary for the engine to be on for detection of engine data. b) Attach a laptop or handheld device (with J. J. Keller Mobile application loaded) to the EOBR via Bluetooth or USB. You should notice your phone is getting a charge right away, and you will see a charge indicator in the upper right of your device’s screen (if you are not getting a charge, please refer to the Phone/PDA Application Installation guide or contact your J. J. Keller Mobile representative). c) Launch the J. J. Keller Mobile application and log in using the driver credentials your system administrator has created for you. d) You will be prompted to enter the Unit Number and J-bus type upon login. 1) Type the unit number exactly as it is acknowledged in your other systems. 2) To set the J-bus type, select 1708 or 1939 and select OK (6-pin is always 1708, 9-pin can be either) i. When you read EOBR data on step h, if you do not see valid stats for speedometer, odometer, etc, then go to Menu>Diagnostics>Set EOBR Config within J. J. Keller Mobile, and select the other j-bus type. Then, verify the EOBR Data is accurate using steps in step h below. e) Skip the trailer, shipment information screen, by selecting OK. f) On the next screen, you will be asked to enter a dashboard odometer for calibration between the engine and dash odometers in J. J. Keller Mobile. The engine must still be on to perform this function. g) On the status screen, you should see date, time, location, and Unit Number ONLINE. You may see Firmware Upgrade, if there is a more recent version of the EOBR firmware available. Please allow this upgrade to complete. h) Once you are ONLINE and/or any Firmware Upgrade is complete, go to Menu>Diagnostics>Read EOBR Data. i) It is critical that odometer and GPS coordinates are seen on this screen. If these are not shown, there is a chance that either your J-bus type is configured incorrectly and/or the GPS antenna was not attached prior to the diagnostics harness.

The stats should read look similar to these:

*If you do not see stats for the EOBR, check that all cables are securely fastened. If they are, try to change the J-bus type (see the Appendix—―Set EOBR Config).

True 0 197801.3 197801.3 640

j) Once data is verified, select Done and log out of the application by selecting Menu>File>Exit. Once in the Logout Screen, select Actions>Logout. k) You may now disconnect your Windows device from the vehicle.

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Assign Unit to EOBR Assign Unit to EOBR ................................................................................................................................................ 28

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Assign EOBR to Unit in J. J. Keller Mobile™ Web On your J. J. Keller Mobile web dashboard, you should navigate to the Unassigned EOBRs alert. This alert will take you to a list of EOBRs that have been activated for your company, but have not been assigned to a unit. This step is critical for data gathered from the EOBR to be assigned to the correct unit. EOBRs will only show up here if the unit number entered during EOBR configuration didn’t exactly match a unit code in the system.

To assign an EOBR to a unit, select the alert to see all unassigned EOBRs.

Select the EOBR that you would like to assign to a unit. Then, select a Unit to Assign. You will be prompted with a screen to type the unit code or select a magnifying glass to choose the unit.

You may also assign an EOBR to a unit, by selecting the Device List under KellerMobile Settings on the Setup page (see section Configuration of System Settings, page 5).

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APPENDIX

Appendix J. J. Keller Mobile Diagnostics .................................................................................................................................. 31 Admin Oversight ..................................................................................................................................................... 36 Mobile Troubleshooting .......................................................................................................................................... 47

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J. J. Keller Mobile™ Diagnostics The diagnostics menu in J. J. Keller Mobile should be the primary area utilized for troubleshooting and configuration. Under Menu>Diagnostics, there are several menu items that can be used.

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App Settings This screen will show what the company/driver settings are that are configured on the web.

EOBR Config This screen will show how the EOBR is configured—connection type to engine, communication mode to the phone/laptop, pass key, collection rate, and versions of firmware.

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EOBR Data This screen will show the data being collected from the EOBR. •

User should see -1 for Tachometer, -1 for Speedometer, and actual odometer reading when engine is not on

•

User should see 0 for Tachometer, 0 for Speedometer, and actual Odometer reading when engine is on

•

IF YOU ARE NOT SEEING APPROPRIATE ENGINE STATISTICS, PLEASE SEE Set EOBR Config BELOW. TRY CHANGING THE J-BUS TYPE, LOG OUT, LOG BACK IN, AND VIEWING THE STATS AGAIN.

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EOBR Discovery This screen will allow you to ‘find’ the EOBR. This can be used if the EOBR is showing disconnected. Select Actions>Discover to connect.

Set EOBR Config This screen allows you to rename the EOBR and set the connection type to engine. This step is done when the application is initially launched.

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Upload Diagnostic Info This screen can be very useful in troubleshooting errors if prompted to upload by your J. J. Keller Technical Support representative. This sends a .txt file to the web that includes all activity on the device, including login times, errors, logout, etc. Our support team can better diagnose any problems by viewing this diagnostic file.

Odometer Calibration This allows the driver to enter the actual dashboard odometer reading. The engine odometer and dashboard can drift apart, so by calibrating we are accounting for the gap so that fuel tax trip reports are accurate to the dash odometer.

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Admin Oversight

There are several areas within the system that contain data and information for you to utilize to track and monitor driver usage and compliance with your J. J. Keller Mobile solution. Compliance and Performance data will be fed into Encompass so you can manage electronic logs, monitor idle times, MPG, hard brakes, run IFTA reporting, etc. You will want to establish policies, processes and procedures to monitor your ‘e-data’ on a daily basis. Once you can validate that drivers and Encompass users are comfortable with and accepting of the technology and process changes you implemented, you may be able to alter your procedures in order to optimize you daily activities.

~Key Areas of Focus~ Home Page Alerts The Home page of each Encompass main tab (Driver Management, Vehicle Management, Performance Management) provide an overview of critical information via ‘Alert Boxes’ that should be checked daily. The key areas to focus on, initially, from the Home page of the Driver Management tab include: Unassigned Log Events, Missing Logs, and Critical Violations. You can also utilize the Reports & Forms section for more detailed information. Unassigned Log Events (Driver M anagement Tab) There are a variety of things than can cause unassigned log events to occur. For example, if a driver is not logged into or connected to the EOBR due to loss of Bluetooth signal, an unassigned log event will generate. Unassigned log events are only displayed in Encompass when a driver submits a log, and there are driving events not claimed by the driver on his/her device. *Note: Best practice is to train your drivers to check for any unassigned drive time prior to submitting their logs. To check for Unassigned Log Events, from the Home Page of the Driver Management tab, click on Unassigned Log Events.

You can select multiple events for one driver on one day when assigning unassigned log events.

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Always review the Unassigned Periods, then choose Select Employee to Assign.

You will be brought to a screen where you will review ‘Resulting Log Information,’ ‘Log Image,’ ‘Hours,’ and ‘Resulting Locations.’ If all information is accurate, click Assign Event to Employee.

*Note: Edits/changes will always show in green.

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Missing Logs (Driver M anagem ent Tab) Review missing logs on a daily basis; ensure drivers are creating off-duty logs for days not worked. If a driver is missing logs, his/her Hours Available will be inaccurate.

*The Missing Log alert will only show once a driver has accumulated a certain number of missing days of logs. To adjust the # of days of missing logs allowed before a ‘Missing Log Alert’ shows, go to Setup (within the Driver Management tab)>M aintain Log Checker Info> View Log Checker Settings>Edit> M issing Log Alert Grace P eriod. Critical Violations (Driver M anagem ent Tab) Critical violations occur when a driver has violated one or more DOT regulations. You will be alerted to all incurred critical violations on the Home page of the Driver Management tab within Encompass. As an administrator, you will set and define the critical violations you want to be alerted to by going to the Driver Management tab, then Setup>Company/DOT Violation.

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Review Driver Logs (Driver M anagem ent Tab) Review logs daily to ensure your drivers are logging in, connecting to the EOBR, and submitting their logs each day.

To view driver logs, from the Driver Management tab, click on the Hours of Service tab, then All Active Employees>Driver Name.

You will then be able to view driver Logs, Missing Logs, Log Violations, and other relevant log information.

To view additional log information, simply click on a log date.

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When viewing the log summary, you’ll be able to see the log grid, locations of duty status changes, and any violations incurred on that particular day.

Note: the Rest Break Violation pertains to the 8 hour/30 minute mandatory break.

When editing a drivers log, you can check uncheck various options, such as Hauling Explosives or Use 34 Hour Reset.

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Keller Mobile Driver Hours Available (Driver M anagem ent Tab) *P remium Edition & Complian ce Edition w ith E-Log s Only

It is recommended you utilize the Keller Mobile Driver Hours Available view to manage drivers that are logging into the system; view their remaining available hours for the day and verify the drivers are connected to the EOBR. From the Driver Management tab, click on the Hours of Service tab. Then, under Common Views, click on Keller Mobile Driver Hours Available.

Once you are in the Keller Mobile Hours Available view, you’ll want to check Last Reported and Driving Hours Available. Last Reported: once a driver is logged into and connected to Keller Mobile via his/her device, this time stamp will update once/hour. Driving Hours Available: if a driver is successfully connected to the EOBR, his/her time will start to count down.

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Unassigned EOBRs (Vehicle M anagem ent Tab) It is critical to manage all unassigned EOBRs as your company is implementing locations. This ensures electronic data is tied back to the correct unit. It is recommended you perform a daily check throughout implementation, then periodically post-implementation. From the home page of the Vehicle Management tab, an alert will show in the Unit Alerts section if there are any unassigned EOBRs. To assign an unassigned EOBR, click on the # Unassigned EOBRs in the alert box.

From there, choose the EOBR you would like to assign.

Once you’re in the View Unassigned EOBR screen, click on Select Unit to Assign. You’ll then be taken to a screen where you’ll chose the Unit number to assign the EOBR to. From there, you’ll confirm information and click Assign EOBR to Unit.

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EOBR Calibration (Vehicle M anagem ent Tab) Once a month drivers are prompted to calibrate odometers. If this is not done accurately or not done at all, the mileage can be ‘off’ on trip reports. As an Administrator of the program, it is important for you to review the calibrations monthly, initially, to ensure calibration values are valid. To review odometer calibrations, go to the Vehicle Management tab. From the Vehicle Management tab, go to Setup>EOBR Device List.

The monitoring of odometer calibrations is primarily done from the EOBR Device List screen. Simply click on the serial number of the EOBR you would like to view.

Within the EOBR Device Info screen, you’ll see the current offset as well as the previous one.

*When drivers calibrate they are required to enter the correct number on their device. If a driver enters a value that is off by a percentage from the last calibration, he/she will receive an error message.

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Trips/Fuel Taxes (Vehicle M anagem ent Tab) *P remium Edition Only

It is critical to review for the presence of trips for all units each day, initially. This will help you ensure data is being collected and transmitted to the web. If you expect drivers to enter fuel purchases on their device, ensure those are also present on daily trips. Comparing paper trips to electronic trips in system will reinforce proper data is being transmitted.

Trip reports can be viewed from either the View Employee Log page or from the Fuel Tax tab.

To access trip reports via the View Employee Log page, simply click on View Trip.

To access trip reports via the Fuel Tax tab, go to the Vehicle Management tab, then click on the Fuel Tax tab. Within the Fuel Tax tab, simply click on All Active Units, then select the applicable Unit number. Once you’re in the View Unit Trips page, click on the date for the trip you would like to view.

You will now be able to access all relevant trip information.

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Employee & Unit Performance Stats (P erform ance M anagem ent Tab) *P remium Edition Only

Utilize driver and unit performance data (idle time, hard braking, speed, MPG, RPM’s) to evaluate activities against your company defined threshold settings. To access performance data, within the Performance Management tab, click on Employee Performance.

From the Employee Performance screen, click on All Employees List, then select a driver you would like to view.

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Mapping Data (P erform ance M anagement Tab) *P remium Edition Only

View mapping data to gauge where your drivers are located compared to delivery sites. Map Views: Review map location. On a daily basis, check to ensure vehicles/drivers are displayed on the map. If a vehicles/driver’s current time stamp is not showing up as current time on the map, the driver is not logged into the system. Tip: If a vehicle shows no movement on the map, but you are aware that it is being operated, then the J. J. Keller Mobile system is not logged into and connected in that unit. To access mapping data, click on the Mapping tab within the Performance Management tab. Once you are on the mapping screen, you can access detailed driver information by clicking on the number of the driver you want to view. *Note: Zoom in to see multiple units in one location.

When viewing driver detail on the map, the time zone set up for that driver/company/location in Encompass will be reflected.

Auto Refresh Map Set the ‘Refresh Interval’ to the time period in which you would like the map to automatically refresh.

Reference the Map Legend at the bottom left side of the screen to get the movement status for specific units.

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Mobile Troubleshooting When troubleshooting, be sure of the following: o Driver is not driving the vehicle o Driver has access to vehicle and mobile device o Driver can see the lights (and has access to the USB charging port, if applicable) on the black box Determine the course of action 

Hardware Mobile device, EOBR (black box), Cabling Device states ‘EOBR Disconnected’ versus ‘EOBR xxxx Online’ 1. Verify harness is securely connected and that the LED light is at least red.  In the Mobile application, have driver go to Menu>Diagnostics>EOBR Discovery>Discover>Activate.  Or, power off the handheld device, then turn it back on. 2. Does the device charge (important if connecting via USB in Windows environment)? 3. Is the device low on battery? 4. Is the Bluetooth turned on? 



Can the black box be seen in the BT settings area? o If not, then turn BT off then back on, and do a ‘scan’ for nearby BT devices

Software (Keller Mobile application) Activation, Login, Connecting to EOBR, Functionality, Submitting Unable to login 1. Verify the driver is using the correct Username/Password.  From Encompass, select Setup>Mobile User Logins  Edit Password if necessary 2. Requires network connectivity if first time logging in.  Is there a network connection?  Can the driver open a browser and navigate to a website? o If yes, try again Received a prompt for location at a duty-status change (will occur if no network connection at time of duty status change) 1. Driver manually enters location once prompted 2. From Home screen, select Menu>System Menu>Records>Edit Log Location. Choose location to be edited, click ‘OK’ Cannot successfully submit logs 1. Is there a network connection? 2. Can the driver open a browser and navigate to a website?  If yes, try again to submit  If no, wait until the next time the driver logs in, then submit 3. Does any message appear on the device? Cannot view driver activity within Encompass 1. Is the driver logged into the Keller Mobile application? 2. Is the driver connected to the EOBR? 3. Is there a network connection?

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Mobile Troubleshooting Based on LED Light Indicator EOBR LED Light Guide LED Light Indicator

Explanation

Solid Red

Truck engine is turned off (whether or not Keller Mobile is connected).

Solid Amber

Truck engine is running, but not connected to the Keller Mobile device.

Solid Green

Truck engine is running and is connected to the Keller Mobile software.

Fast Blinking Red

EOBR device has failed; call technical support for assistance.

Fast Blinking Amber

Memory is full; call technical support for assistance.

Slow Blinking Red (4 second intervals) Slow Blinking Amber (4 second intervals)

EOBR has over-heated and engine is off; call technical support for assistance. EOBR has over heated and engine is on; call technical support for assistance.

 LED light does not light up after EOBR is securely connected to the port:  Contact technical support for assistance; all troubleshooting needs to be conducted by a mechanic or system administrator. Until the truck is at the shop and the issue is resolved, the driver should use paper logs.  LED light stays red after the truck has started:  Contact technical support for assistance; all troubleshooting needs to be conducted by a mechanic or system administrator. Until the truck is at the shop and the issue is resolved, the driver should use paper logs.  LED light stays amber after the truck is running and the driver is logged into the application; LED light will not turn green:  Within the application, driver should go to: o Menu>System Menu>Diagnostics>EOBR Discovery>Discover>Activate  If light remains Amber, the driver should try to reset the device by turning the Bluetooth off/on o If the steps above do not resolve the issue, please call technical support for assistance

Contact technical support for assistance at any tim e if you are unable to resolve the issue or require further assistance.

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