Choosing your hospital

For more help with choosing your hospital, contact:

Shropshire County Primary Care Trust

Booking and Information Bureau Suite 1A Prospect House Belle Vue Shrewsbury Shropshire SY3 7NR Tel: 01743 285619

Tel: 01743 492038

A copy of this booklet is also available on: www.nhs.uk 270744/180 © Crown copyright 2005.

PHOTOGRAPHY COPYRIGHT: ALAMY, GETTY, JOHN BIRDSALL, NHS LIBRARY, REX, SPL, ZEFA/CORBIS

PALS Co-ordinator Quality Directorate Shelton Hospital Site Bicton Heath Shrewsbury SY3 8DN

What is patient choice? If you and your GP decide that you need to see a specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. From April, you may have an even bigger choice – full details will be on the NHS website (www.nhs.uk). This guide explains more about how the process works. It also gives you answers to some questions you may have. Plus, there are details of the hospitals you can choose and some information to help you choose the one that will be best for you. If you need more help, details of your local support services are on the back of this booklet. As well as the hospitals listed in this booklet, your GP may also be able to refer you to community-based services, such as GPs with Special Interests or community clinics. Alternatively, if your GP decides to refer you to a Clinical Assessment Service and you then need to go to hospital, you will be able to choose from this list of hospitals.

Things to think about Where can I go for treatment? You might already have experience of a particular hospital or know someone who has. Now you can choose – where would you like to go? Or, if you like, your GP can recommend a hospital where you can be treated.

How do I find out more information about my condition? Your GP should be able to give you the answers to some of the questions you have. Or contact NHS Direct: visit www.nhsdirect.nhs.uk or call 0845 4647 and ask to speak to a health information advisor.

How long will it take? How quickly do you want to be treated? Would you be willing to travel further away if it meant you could be treated quicker?

Where’s closest? You might want to think about how you will get to hospital. Who will take you there and pick you up when your treatment is finished? If you are going to stay in hospital for a while, do you want to be close to family or friends?

Where’s best for me? Different people have different priorities. You know what’s most important for you – hospital cleanliness or location, for example. This booklet gives you an overall idea of what each hospital is like, so you can work out which one suits you. If you want to find out more visit www.nhs.uk, the NHS website.

Your questions answered

Making your choice

Why would I want to choose which hospital treats me? If you choose which hospital you are treated in, you can make sure that you go to the place that will best suit your needs.

You may already have a clear idea as to where you would like to be treated. If so, this booklet will give you more information on the hospital you have chosen. If you haven’t made up your mind, you could:

What if I don’t want to choose? You do not have to make the decision yourself. If you prefer, your GP can still make the choice for you and recommend a hospital for your treatment. What if I don’t want to go to a different hospital? You don’t have to. If you would rather visit the hospital that you usually go to, then you can make that choice. Is patient choice offered for all medical conditions? A choice of hospital is available for most medical conditions. However, not all hospitals treat every medical condition and some patients may need a more specialist service. If I need treatment after my first appointment, will I be treated at the same hospital? In most cases you will. But if you need very specialised treatment, you may have to go to another hospital. Will I have to pay? No, not as an NHS patient. All the hospitals listed provide services to NHS patients. As long as you choose one of the hospitals listed in this booklet, you won’t have to pay.

Is there help available for my travel arrangements to get to hospital? If your GP or the person who has referred you determines that you have a medical need for transport to get to hospital, patient transport services should be provided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker’s Allowance, Working Tax Credit, Child Tax Credit or Pension Credit. Which hospital should I choose? The hospitals you can choose from will depend on the type of specialist you need to see. This booklet shows you which hospitals carry out the treatment you need (Where can I have my treatment?). The table How does your Hospital Trust score? gives you more information about these hospitals and will help you make a choice that best suits you. What happens if I change my mind? If you decide that you do not want to be treated at the hospital where you have your first appointment, you can go back to your GP, who will go through the other options available to you. Where can I get the information I need to help me make my choice? If you want to know something that isn’t covered in this guide, or you want more advice, you can talk to your GP or other local support services. You’ll find the details of your local support services on the back cover of this booklet. You may also want to talk things through with family and friends. For further information you can visit www.nhs.uk, the NHS website.

Find out what your choices are Talk to your GP or local support services about the choices that are available to you and where you can get more information and support.

Get the information you need This guide should give you most of the information you need to help you make your choice. For more details visit www.nhs.uk, the NHS website.

Talk it through with someone else You may want to discuss your choices with family or friends, especially if you are going to need their help with travel or care after your treatment.

Weigh up the pros and cons Consider your needs and compare each hospital using the information you have, bearing in mind what is most important to you.

Book your appointment You will be advised how to book your hospital appointment. Once you have decided where you want to go, follow this guidance. And don’t be afraid to ask if you need help with booking an appointment.

Your hospitals The next few pages will help you decide which hospital will be best for you: Where can I have my treatment? shows which Hospital Trusts treat which conditions. There are descriptions of each of your local hospitals and how to get to them. The map shows where each hospital is. How do your hospitals score? gives ratings for each Hospital Trust, so that you can compare their performance in nine different categories.

Where can I have my treatment?

The Dudley Group of Hospitals NHS Trust Gloucestershire Hospitals NHS Foundation Trust Hereford Hospitals NHS Trust Mid Cheshire Hospitals NHS Trust Mid Staffordshire General Hospitals NHS Trust North East Wales NHS Trust Queen’s Medical Centre, Nottingham University Hospital NHS Trust

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Royal Wolverhampton Hospitals NHS Trust

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Sandwell and West Birmingham Hospitals NHS Trust

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Shrewsbury and Telford Hospitals NHS Trust

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Shropshire County Primary Care Trust

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South Manchester University Hospitals NHS Trust

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University Hospital Birmingham NHS Foundation Trust

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University Hospital of North Staffordshire NHS Trust

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Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust

This data was correct at the time of going to print and may be subject to amendments.

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University Hospitals Coventry and Warwickshire NHS Trust

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Walsall Hospitals NHS Trust

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Worcestershire Acute Hospitals NHS Trust

Urology

Trauma & orthopaedics

Rheumatology

Paediatrics

Oral-maxillo surgery

Ophthalmology

Neurology

Gynaecology

General surgery

General medicine

Gastroenterology

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Royal Liverpool Children’s NHS Trust Royal Orthopaedic Hospital NHS Trust

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Ear, nose & throat

Hospital provider

Dermatology

Specialty name

Cardiology

Urology

Trauma & orthopaedics

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Birmingham Women’s Health Care NHS Trust

Countess of Chester Hospital NHS Foundation Trust

Rheumatology

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Birmingham Children’s Hospital NHS Trust

Central Manchester and Manchester Children’s University Hospitals NHS Trust

Paediatrics

Ophthalmology

Oral-maxillo surgery

Neurology

Gynaecology

General surgery

General medicine

Gastroenterology

Ear, nose & throat

Dermatology

Hospital provider

Cardiology

Use the chart below to check which hospitals provide the service you need. In addition to the hospitals listed, your GP may be able to refer you to community-based or other services. Ask him or her what’s available in your local area. He or she will also advise you if the service you need is not listed. Specialty name

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Hospital Trusts Hospital Trusts are NHS organisations that manage hospitals. There may be more than one hospital in a single Trust. The NHS collects information at Trust level, so a lot of information is listed by Trust, not individual hospital. The list shows which hospitals are in which Hospital Trust. Birmingham Children’s Hospital NHS Trust q Birmingham Children’s Hospital Birmingham Women’s Health Care NHS Trust w Birmingham Women’s Hospital Central Manchester and Manchester Children’s University Hospitals NHS Trust e Manchester Royal Infirmary Countess of Chester Hospital NHS Foundation Trust r Countess of Chester Hospital The Dudley Group of Hospitals NHS Trust t Corbett Hospital Outpatient Centre y Guest Hospital Outpatient Centre u Russells Hall Hospital Gloucestershire Hospitals NHS Foundation Trust i Cheltenham General Hospital o Gloucestershire Royal Hospital Hereford Hospitals NHS Trust a Hereford County Hospital Mid Cheshire Hospitals NHS Trust s Leighton Hospital Mid Staffordshire General Hospitals NHS Trust d Cannock Chase Hospital f Staffordshire General Hospital

North East Wales NHS Trust g Wrexham Maelor Hospital Queen’s Medical Centre, Nottingham University Hospital NHS Trust h Queen’s Medical Centre Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust j Robert Jones and Agnes Hunt Orthopaedic and District Hospital Royal Liverpool Children’s NHS Trust k Royal Liverpool Children’s Hospital Royal Orthopaedic Hospital NHS Trust l Royal Orthopaedic Hospital Royal Wolverhampton Hospitals NHS Trust ; New Cross Hospital Sandwell and West Birmingham Hospitals NHS Trust 2) City Hospital 2! Sandwell General Hospital Shrewsbury and Telford Hospitals NHS Trust 2@ Princess Royal Hospital 2# Royal Shrewsbury Hospital

Shropshire County Primary Care Trust 2$ Bridgenorth Community Hospital 2% Ludlow Community Hospital 2^ Whitchurch Community Hospital South Manchester University Hospitals NHS Trust 2& Withington Community Hospital 2* Wythenshawe Hospital University Hospital Birmingham NHS Foundation Trust 2( Queen Elizabeth Hospital 3) Selly Oak Hospital University Hospital of North Staffordshire NHS Trust 3! University Hospital of North Staffordshire University Hospitals Coventry and Warwickshire NHS Trust 3@ Coventry and Warwickshire Hospital 3# Walsgrave Hospital Walsall Hospitals NHS Trust 3$ Manor Hospital Worcestershire Acute Hospitals NHS Trust 3% Worcestershire Royal Hospital

Find your hospital

Your hospitals

The numbers on this map refer to the numbers on the hospital list on the previous page.

BIRMINGHAM CHILDREN’S HOSPITAL NHS TRUST

BIRMINGHAM WOMEN’S HEALTH CARE NHS TRUST

BIRMINGHAM CHILDREN’S HOSPITAL

BIRMINGHAM WOMEN’S HOSPITAL

Steelhouse Lane, Birmingham, West Midlands B4 6NH Tel: 0121 333 9999 www.bch.org.uk

Metchley Park Road, Edgbaston, West Midlands B15 2TG Tel: 0121 472 1377 www.bwhct.nhs.uk

AT A GLANCE This 204-bed hospital, in the city centre, provides a range of general and specialist services to children and adolescents, including liver transplantation, cardiac surgery and neonatal surgery. It also houses a 20-bed intensive treatment unit.

AT A GLANCE This 176-bed hospital, in Edgbaston, specialises in services for women and babies from all over the West Midlands. Specialties include gynaecology, maternity, fertility, neonatal intensive care and genetics.

PUBLIC TRANSPORT Nearest train station: Snow Hill, 10 minutes walk. Buses: Traveline 0870 608 2 608. PARKING Limited. Charges apply.

PUBLIC TRANSPORT Nearest train station: University Station, five minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

Your hospitals

Your hospitals

CENTRAL MANCHESTER AND MANCHESTER CHILDREN’S UNIVERSITY HOSPITALS NHS TRUST MANCHESTER ROYAL INFIRMARY

COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST

THE DUDLEY GROUP OF HOSPITALS NHS TRUST

THE DUDLEY GROUP OF HOSPITALS NHS TRUST

COUNTESS OF CHESTER HOSPITAL

CORBETT HOSPITAL OUTPATIENT CENTRE

GUEST HOSPITAL OUTPATIENT CENTRE

Oxford Road, Manchester M13 9WL Tel: 0161 276 1234 www.cmmc.nhs.uk

Countess of Chester Health Park, Chester, Cheshire CH2 1UL Tel: 01244 365000 www.coch.nhs.uk

Vicarage Road, Amble Cote, Stourbridge, West Midlands DY8 4JB Tel: 01384 456111 www.dgoh.nhs.uk

Tipton Road, Dudley, West Midlands DY1 4SE Tel: 01384 456111 www.dgoh.nhs.uk

AT A GLANCE The 638-bed Countess of Chester Hospital provides a full range of services. These include a day surgery centre, breast services unit, kidney dialysis unit and heart treatment unit. It is north of Chester city centre.

AT A GLANCE The Corbett Hospital Outpatient Centre provides a range of day case, outpatient and rehabilitation services, and has been designed to create a more community-based feeling for patients accessing the centre.

AT A GLANCE North of Dudley town centre, the Guest Hospital Outpatient Centre provides a range of outpatient and rehabilitation services, and has been designed to create a more community-based feeling for patients accessing the centre.

PUBLIC TRANSPORT Nearest train station: Stourbridge Town, two miles. Buses: Centro 0121 200 2700.

PUBLIC TRANSPORT Nearest train station: Dudley Port, 15 minutes walk. Buses: Centro hotline 0121 200 2700.

AT A GLANCE The 800-bed Manchester Royal Infirmary, in central Manchester, offers a range of services. These include the Manchester Heart Centre, renal (kidney) medicine and transplantation, surgery, orthopaedics (bones and joints), ear, nose and throat (ENT) and urology (urinary tract). PUBLIC TRANSPORT Nearest train station: Oxford Road, 10 minutes walk. Buses: Greater Manchester Passenger Transport Executive 0161 228 7811. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Bache, two minutes walk. Buses: Traveline 01244 602666. PARKING Limited. Charges apply.

PARKING Charges apply.

PARKING Limited. Charges apply.

Your hospitals

Your hospitals

THE DUDLEY GROUP OF HOSPITALS NHS TRUST

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST

GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST

HEREFORD HOSPITALS NHS TRUST

RUSSELLS HALL HOSPITAL

CHELTENHAM GENERAL HOSPITAL

GLOUCESTERSHIRE ROYAL HOSPITAL

HEREFORD COUNTY HOSPITAL

Pensnett Road, Dudley, West Midlands DY1 2HQ Tel: 01384 456111 www.dgoh.nhs.uk

Sandford Road, Cheltenham, Gloucestershire GL53 7AN Tel: 08454 222222 www.gloshospitals.nhs.uk

Great Western Road, Gloucester, Gloucestershire GL1 3NN Tel: 08454 222222 www.gloshospitals.nhs.uk

Union Walk, Hereford, Herefordshire HR1 2ER Tel: 01432 355444 www.herefordshire.nhs.uk

AT A GLANCE The 758-bed Russells Hall Hospital provides the full range of emergency, surgical and medical inpatient specialties, as well as a full range of outpatient and rehabilitation services from new, purpose-built facilities.

AT A GLANCE This 400-bed hospital, in the centre of Cheltenham, provides general hospital services and specialises in cancer care. It also provides services such as angioplasty (vein) and ophthalmology (eye) treatment.

AT A GLANCE This 670-bed city-centre hospital covers all major specialties for inpatients, outpatients and day cases.

AT A GLANCE The Hereford County Hospital has 250 beds and is close to Hereford city centre. It offers inpatient and outpatient services in most specialties.

PUBLIC TRANSPORT Nearest train station: Dudley Port, four miles. Buses: Centro 0121 200 2700.

PUBLIC TRANSPORT Nearest train station: Cheltenham Spa, 20 minutes walk. Buses: Traveline 0870 608 2 608.

PARKING Limited. Charges apply.

PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Gloucester, five minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Hereford, three minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

Your hospitals

Your hospitals

MID CHESHIRE HOSPITALS NHS TRUST

MID STAFFORDSHIRE GENERAL HOSPITALS NHS TRUST

MID STAFFORDSHIRE GENERAL HOSPITALS NHS TRUST

NORTH EAST WALES NHS TRUST

LEIGHTON HOSPITAL

CANNOCK CHASE HOSPITAL

STAFFORDSHIRE GENERAL HOSPITAL

WREXHAM MAELOR HOSPITAL

Middlewich Road, Crewe, Cheshire CW1 4QJ Tel: 01270 255141 www.mcht.nhs.uk

Brunswick Road, Cannock, Staffordshire WS11 5XY Tel: 01543 572757 www.midstaffs.nhs.uk

Weston Road, Stafford, Staffordshire ST16 3SA Tel: 01785 257731 www.midstaffs.nhs.uk

Croesnewydd Road, Wrexham, Wales LL13 7TD Tel: 01978 291100 www.newalesnhstrust.org.uk

AT A GLANCE The 633-bed Leighton Hospital is north-west of Crewe. It provides a wide range of services. New ophthalmology (eye) and ENT (ear, nose and throat) units have recently been opened on site.

AT A GLANCE The 107-bed Cannock Chase Hospital, near Cannock Chase town centre, offers inpatient and outpatient services for specialties including ophthalmology (eye), orthopaedics (bones and joints) and rheumatology (muscles and joints). It also has a specialist rehabilitation service.

AT A GLANCE The 404-bed Staffordshire General Hospital, near Stafford town centre, provides services for inpatients and outpatients. A heart suite has recently been opened.

AT A GLANCE This 632-bed hospital, west of Wrexham centre, provides a range of medical and surgical specialties, together with paediatric, maternity and critical care services. A specialist renal and diabetic unit and child health centre are on-site

PUBLIC TRANSPORT Nearest train station: Crewe, three miles. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Cannock, 10 minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Stafford, two miles. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Wrexham General, half a mile. Buses: Traveline 0870 608 2 608. PARKING Available. Phone for details.

Your hospitals

QUEEN’S MEDICAL CENTRE, NOTTINGHAM UNIVERSITY HOSPITAL NHS TRUST QUEEN’S MEDICAL MEDICAL CENTRE NOTTINGHAM QUEEN’S

Your hospitals

ROBERT JONES AND AGNES HUNT ORTHOPAEDIC AND DISTRICT HOSPITAL NHS TRUST ROBERT JONES AND AGNES HUNT ORTHOPAEDIC & DISTRICT HOSPITAL ROBERT JONES AND AGNES HUNT ORTHOPAEDIC AND DISTRICT HOSPITAL ROBERT JONES AND AGNES HUNT ORTHOPAEDIC AND DISTRICT HOSPITAL NHS TRUST

Derby Road, Nottingham, Nottinghamshire NG7 2UH Tel: 0115 924 9924 www.qmc.nhs.uk

Gobowen, Oswestry, Shropshire SY10 7AG Tel: 01691 404000 www.rjah.nhs.uk

AT A GLANCE This 925-bed teaching hospital, near the centre of Nottingham, provides acute healthcare services including spinal and neurosurgery. It also provides maxillofacial surgery and various children’s services.

AT A GLANCE The RJAH Orthopaedic Hospital has 228 beds and specialises in bone and joint disorders, spinal injuries and neuro-muscular conditions. The hospital is north of the town centre.

PUBLIC TRANSPORT Nearest train station: Nottingham, two miles. Buses: Traveline 0870 608 2 608. PARKING Limited. Charges apply.

PUBLIC TRANSPORT Nearest train station: Gobowen, two miles. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

ROYAL LIVERPOOL CHILDREN’S NHS TRUST

ROYAL ORTHOPAEDIC HOSPITAL NHS TRUST

ROYAL LIVERPOOL CHILDREN’S HOSPITAL

ROYAL ORTHOPAEDIC HOSPITAL

Alder Hey Hospital, Eaton Road, West Derby, Liverpool, Merseyside L12 2AP Tel: 0151 228 4811 www.alderhey.com

The Woodlands, Bristol Road South, Birmingham, West Midlands B31 2AP Tel: 0121 6 85 4000 www.roh.nhs.uk

AT A GLANCE This 317-bed hospital provides general paediatric services for the locality and specialists for most areas in children’s medicine. Specialties include bone marrow transplant, burns, cleft lip and palate, cancer, kidney replacement, cardiac and spinal injuries. PUBLIC TRANSPORT Nearest train station: Broad Green station, one mile. Buses: Traveline 0870 608 2 608. PARKING Free parking available.

AT A GLANCE The Royal Orthopaedic Hospital specialises in orthopaedics (bones and joints). Five miles outside Birmingham city centre, it has 140 beds, a 25-bed children's ward and 13-bed high dependency unit. PUBLIC TRANSPORT Nearest train station: Selly Oak, one mile. Buses: Centro hotline 0121 200 2700. PARKING Free parking available.

Your hospitals

Your hospitals

ROYAL WOLVERHAMPTON HOSPITALS NHS TRUST

SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST

SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST

SHREWSBURY AND TELFORD HOSPITALS NHS TRUST

NEW CROSS HOSPITAL

CITY HOSPITAL

SANDWELL GENERAL HOSPITAL

PRINCESS ROYAL HOSPITAL

Wolverhampton Road, Wolverhampton, West Midlands WV10 0QP Tel: 01902 307999 www.royalwolverhamptonhospitals.nhs.uk

Dudley Road, Birmingham, West Midlands B18 7QH Tel: 0121 554 3801 www.swbh.nhs.uk

Lyndon, West Bromwich, West Midlands B71 4HJ Tel: 0121 553 1831 www.swbh.nhs.uk

Apley Castle, off Grainger Drive, Telford, Shropshire TF1 6TF Tel: 01952 641222 www.sath.nhs.uk

AT A GLANCE A mile from Sandwell town centre, City Hospital has over 700 beds. It provides a range of hospital services and recently opened a new treatment centre with outpatient, diagnostic and day case facilities.

AT A GLANCE Sandwell General Hospital in West Bromwich has 557 beds. It provides an extensive range of general and specialist services.

AT A GLANCE The 362-bed Princess Royal Hospital in Telford, half a mile from the city centre, offers the full range of services. It has been updated with new facilities including operating theatres.

AT A GLANCE The 793-bed New Cross Hospital, in a residential suburb, provides a wide range of surgical services for inpatients, outpatients and day cases. Its specialties include heart and lung surgery, oncology (cancer), and hips and knees. PUBLIC TRANSPORT Nearest train station: Wolverhampton, one mile. Buses: Centro hotline 0121 200 2700. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: New Street, five miles. Buses: Centro hotline 0121 200 2700. PARKING Free for the first 20 minutes, then charges apply.

PUBLIC TRANSPORT Nearest train station: Sandwell and Dudley, two miles. Buses: Centro hotline 0121 200 2700. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Wellington, 20 minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

Your hospitals

Your hospitals

SHREWSBURY AND TELFORD HOSPITALS NHS TRUST

SHROPSHIRE COUNTY PRIMARY CARE TRUST

SHROPSHIRE COUNTY PRIMARY CARE TRUST

SHROPSHIRE COUNTY PRIMARY CARE TRUST

ROYAL SHREWSBURY HOSPITAL

BRIDGENORTH COMMUNITY HOSPITAL

LUDLOW COMMUNITY HOSPITAL

WHITCHURCH COMMUNITY HOSPITAL

Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ Tel: 01743 261000 www.sath.nhs.uk

Northgate, Bridgenorth, Shropshire WV16 4EU Tel: 01746 762641 www.shropshirepct.nhs.uk

Gravel Hill, Ludlow, Shropshire SY8 1QX Tel: 01584 872201 www.shropshirepct.nhs.uk

Whitchurch, Shropshire SY13 1NT Tel: 01948 666292 www.shropshirepct.nhs.uk

AT A GLANCE The 544-bed Royal Shrewsbury Hospital, west of Shrewsbury town centre, offers the full range of services. It also has a new diagnostic and treatment centre.

AT A GLANCE The 25-bed Bridgenorth Community Hospital has a day surgery facility and an outpatients department. It provides physiotherapy (physical therapy), occupational therapy, X-ray and ultra-sound facilities. It is near the town centre.

AT A GLANCE The 71-bed Ludlow Community Hospital, to the north of Ludlow centre, offers a range of secondary care clinics provided by consultants.

PUBLIC TRANSPORT Nearest train station: Shrewsbury, two miles. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Telford, 15 miles. Buses: Traveline 0870 608 2 608. PARKING Limited free parking.

PUBLIC TRANSPORT Nearest train station: Ludlow, five minutes walk. Buses: Traveline 0870 608 2 608. PARKING Limited free parking.

AT A GLANCE The Whitchurch Community Hospital, near Whitchurch town centre, has 38 beds and offers a wide range of services including rehabilitation, a minor injuries unit, X-ray facilities and a consultant-led outpatient clinic. PUBLIC TRANSPORT Nearest train station: Whitchurch, 10 minutes walk. Buses: Traveline 0870 608 2 608. PARKING Free parking available.

Your hospitals

Your hospitals

SOUTH MANCHESTER UNIVERSITY HOSPITALS NHS TRUST

SOUTH MANCHESTER UNIVERSITY HOSPITALS NHS TRUST

UNIVERSITY HOSPITAL BIRMINGHAM NHS FOUNDATION TRUST

UNIVERSITY HOSPITAL BIRMINGHAM NHS FOUNDATION TRUST

WITHINGTON COMMUNITY HOSPITAL

WYTHENSHAWE HOSPITAL

QUEEN ELIZABETH HOSPITAL

SELLY OAK HOSPITAL

Nell Lane, Manchester M20 2LR Tel: 0161 434 5555 www.smuht.nwest.nhs.uk

Southmoor Road, Wythenshawe, Manchester M23 9LT Tel: 0161 998 7070 www.smuht.nwest.nhs.uk

Queen Elizabeth Medical Centre, Edgbaston, Birmingham, West Midlands B15 2TH Tel: 0121 472 1311 www.uhb.nhs.uk

Raddlebarn Road, Selly Oak, Birmingham, West Midlands B29 6JD Tel: 0121 627 1627 www.uhb.nhs.uk

AT A GLANCE The 553-bed Queen Elizabeth Hospital, three miles south of Birmingham city centre, covers a range of specialties. These include a kidney programme and specialist cancer and cardiac (heart) critical care units.

AT A GLANCE The 486-bed Selly Oak Hospital, near the centre of Selly Oak, has the Trust’s main outpatients clinic, general medicine departments, therapy services and elderly care. It also has one of the few national burns units in England.

PUBLIC TRANSPORT Nearest train station: University, five minutes walk. Buses: Centro hotline 0121 200 2700.

PUBLIC TRANSPORT Nearest train station: Selly Oak, 20 minutes walk. Buses: Centro hotline 0121 200 2700.

PARKING Charges apply.

PARKING Charges apply.

AT A GLANCE Withington Community Hospital is south of Manchester city centre and provides a wide range of general and specialist health services, including breast screening and genetic screening.

AT A GLANCE Wythenshawe Hospital is a large teaching hospital, with close links to the University of Manchester. It has 703 beds and provides the full range of surgery for inpatients, outpatients and day cases.

PUBLIC TRANSPORT Nearest train station: Burnage, two miles. Buses: Traveline 0870 608 2 608.

PUBLIC TRANSPORT Nearest train station: Sale, two miles. Buses: Traveline 0870 608 2 608.

PARKING Limited. Charges apply.

PARKING Limited. Charges apply.

Your hospitals

UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE NHS TRUST

UNIVERSITY HOSPITALS COVENTRY AND WARWICKSHIRE NHS TRUST

UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE

COVENTRY AND WARWICKSHIRE HOSPITAL

Princes Road, Stoke-on-Trent, Staffordshire ST4 7LN Tel: 01782 715444 www.uhns.nhs.uk

Stoney Stanton Road, Coventry, West Midlands CV1 4FH Tel: 024 7622 4055 www.uhcw.nhs.uk

AT A GLANCE The 1300-bed University Hospital of North Staffordshire is based at two sites near Newcastle-under-Lyme and offers a full range of services. Its specialist services include heart, kidney and cancer treatment and trauma and intensive care.

AT A GLANCE The 154-bed Coventry and Warwickshire Hospital, in Coventry city centre, provides a variety of acute and specialist services. These will transfer to a new hospital, which will open in 2006.

PUBLIC TRANSPORT Nearest train station: Stoke-on-Trent, two miles. Buses: First Bus 0870 850 0 868. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Coventry, 20 minutes walk. Buses: Traveline 0870 608 2 608. PARKING Charges apply.

Your hospitals

Your hospitals

UNIVERSITY HOSPITALS COVENTRY AND WARWICKSHIRE NHS TRUST

WALSALL HOSPITALS NHS TRUST

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST

WALSGRAVE HOSPITAL

MANOR HOSPITAL

WORCESTERSHIRE ROYAL HOSPITAL

Clifford Bridge Road, Coventry, West Midlands CV2 2DX Tel: 024 7660 2020 www.uhcw.nhs.uk

Moat Road, Walsall, West Midlands WS2 9PS Tel: 01922 721172 www.walsallhospitals.nhs.uk

Charles Hastings Way, Worcester, Worcestershire WR5 1DD Tel: 01905 763333 www.worcestershirehealth.nhs.uk

AT A GLANCE The 891-bed Walsgrave Hospital, in north-east Coventry, offers a variety of acute medical and surgical services. The hospital has multidisciplinary teams to treat lung, breast and gastrointestinal cancers. The new hospital site will open in the summer.

AT A GLANCE The 600-bed Manor Hospital, in Walsall town centre, provides a range of general hospital services.

AT A GLANCE The 491-bed Worcestershire Royal Hospital, near Worcester town centre, offers the full range of outpatient and inpatient clinical services. It covers all specialties.

PUBLIC TRANSPORT Nearest train station: Coventry, four miles. Buses: Centro hotline 0121 200 2700. PARKING Free for the first hour, then charges apply.

PUBLIC TRANSPORT Nearest train station: Walsall, 10 minutes walk. Buses: Centro hotline 0121 200 2700. PARKING Charges apply.

PUBLIC TRANSPORT Nearest train station: Worcester Forgate Street, one mile. Buses: Traveline 0870 608 2 608. PARKING Limited. Charges apply.

How does your Hospital Trust score? Check against the coloured chart to see how your Hospital Trust measures up. Go to the next page for more on what these ratings mean.

Birmingham Children’s Hospital NHS Trust Birmingham Women’s Health Care NHS Trust Central Manchester and Manchester Children’s University Hospitals NHS Trust Countess of Chester Hospital NHS Foundation Trust The Dudley Group of Hospitals NHS Trust Gloucestershire Hospitals NHS Foundation Trust Hereford Hospitals NHS Trust Mid Cheshire Hospitals NHS Trust Mid Staffordshire General Hospitals NHS Trust Queen’s Medical Centre, Nottingham University Hospital NHS Trust Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust Royal Liverpool Children’s NHS Trust Royal Orthopaedic Hospital NHS Trust Royal Wolverhampton Hospitals NHS Trust Sandwell and West Birmingham Hospitals NHS Trust Shrewsbury and Telford Hospitals NHS Trust South Manchester University Hospitals NHS Trust University Hospital Birmingham NHS Foundation Trust

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What do the ratings mean?

The overall ratings The Healthcare Commission is the independent regulator of healthcare, and is responsible for assessing and reporting on the performance of healthcare organisations on an annual basis. For NHS Trusts, this involves issuing an annual performance rating. This overall rating is made up of a number of performance indicators. The indicators show how Trusts are doing in relation to some of the main targets set by the Government for the NHS, as well as other broader measures of performance, such as information from surveys of staff and patients. The indicators chosen for publication in this leaflet are those that the Healthcare Commission and Department of Health believe matter most to patients. The 2005 NHS performance ratings were published in July 2005 and cover the year ending 31 March 2005. They place NHS Trusts in England into one of four categories: • Trusts with the highest levels of performance are awarded a rating of three stars. • Trusts with mostly high levels of performance, but not consistent across all areas, are awarded a rating of two stars. • Where there is some cause for concern regarding particular areas, Trusts are awarded a rating of one star. • Trusts that have shown the poorest levels of performance receive a rating of zero stars.

Though regulated by the Healthcare Commission, published performance ratings for Independent Sector Treatment Centres and private hospitals are not currently available. For more information, please see individual hospitals' websites, www.dh.gov.uk or www.healthcarecommission.org.uk

If a Trust has a low rating because of poor performance on a number of key targets and indicators, this does not mean that a hospital is unsafe, that it does not contain some very good clinical services or that the staff are not working hard in often difficult circumstances. It does mean that performance must be improved in a number of key areas.

A new approach to assess and report on the performance of healthcare organisations has been developed for 2006, which looks at a much broader range of issues. In Autumn 2006, the Healthcare Commission will publish the assessment of the performance of healthcare organisations for England for the year ending March 2006.

Healthcare Commission statistics Inpatient waiting times This column shows how well your hospitals have done at getting patients into hospital for treatment as quickly as possible. The target they were measured against was six months from the time when the hospital doctor decided that treatment was necessary. www.nhs.uk has the latest waiting times information. Cancelled operations This column shows how often your hospitals cancelled booked operations for non-medical reasons (e.g. equipment being out of action, no bed being available or staff being away). Outpatient waiting times This column shows how well your hospitals have done at getting patients into hospital for a clinic appointment following GP referral. The target they were measured against was 13 weeks from GP referral. www.nhs.uk has the latest waiting times information. Management of risk All hospitals need to make sure they are reducing the possibility of things going wrong and, if something does go wrong, making sure it won’t happen again. The Department of Health issues standards to help hospitals achieve this, and this column shows how well your services have done on achieving these.

Please turn the page for an explanation of the other ratings.

What does the medical jargon mean? Here’s a guide to some of the medical language used in this booklet.

Hospital cleanliness Once a year, hospitals have to assess their levels of cleanliness and report them to the Department of Health. This column shows how your hospitals have done. MRSA infection One of the things that patients are most worried about is catching the infection MRSA (Methicillin resistant Staphylococcus aureus). It can be a very nasty infection, but it is actually quite rare in comparison to the number of patients who receive hospital care each year. People do not always catch it in hospital – they may already have it before they enter hospital. But hospitals have to record all MRSA bloodstream infections, whether or not patients have contracted them in hospital. This column gives an indication of the number of cases of MRSA bloodstream infections and whether the Hospital Trust has been successful in reducing the number of cases since last year. MRSA rates may vary depending on the type of patients the hospital treats. You can find out more about MRSA infection from the Department of Health website (www.dh.gov.uk), which includes a complete breakdown of all Trusts’ rates and A simple guide to MRSA. Or visit www.nhsdirect.nhs.uk, the NHS Direct website.

What patients said In 2005 the Healthcare Commission published the results of a survey of patients who had attended outpatient clinics. These columns include the results against questions that asked: Access and waiting How long did you have to wait for an appointment to be seen in a hospital clinic? Was the appointment cancelled? Were you given a choice of times for your appointment?

How long did you wait to be seen after you had arrived in outpatients? Were the reasons for any waits explained? Cleanliness and comfort How clean were the outpatient department and toilets? Was it easy to find your way around? Patients were also asked how they felt the hospital staff had treated them – for example, did hospital staff talk in front of you as if you were not there, and did staff respect your privacy? Information provided Patients were asked questions about how satisfied they were with information they received. Were the reasons for tests or treatment explained? Were you told what to expect? Were you given information about the medication that was prescribed for you? Were you given the name of someone you could contact if you were concerned after you left?

What’s a specialty? There are several different specialties, each with its own team of doctors. For example, some doctors will specialise in treating orthopaedics (bones and joints), while others will specialise in ophthalmology (eyes).

What’s an outpatient appointment? An outpatient appointment is when you visit the hospital to see a doctor who will examine you so that she or he can diagnose what the problem is and think about what the best treatment will be.

What’s a day case? Simple treatments are often done as day cases. This means you will not normally stay overnight.

What’s inpatient treatment? Inpatient treatment is when you go into hospital to have your treatment and stay overnight.

What’s elective treatment? Most treatment is routine or ‘elective’. This simply means your treatment is planned in advance rather than you needing emergency treatment. Routine treatment usually takes place during normal working hours, although occasionally some hospitals work at weekends.

About the Healthcare Commission

What’s a GP with a Special Interest?

The Healthcare Commission exists to promote improvements in the quality of healthcare and public health in England. It has a wide range of responsibilities, all aimed at improving the quality of healthcare. These responsibilities include assessing the performance of healthcare organisations, awarding annual performance ratings for the NHS and coordinating reviews of healthcare by others. For more information about the Healthcare Commission, go to www.healthcarecommission.org.uk or ring 0845 601 3012.

Sometimes, rather than going to a hospital or clinic, you may be able to choose to be treated by a GP with a Special Interest. These are GPs who have extensive training and experience in their specialty as well as their GP qualifications.