Bulletin No.: 238_TRIVIUM

January 16, 2012

TRIVIUM SYSTEMS SonicView™ Call Recording and CallAnalyst™ Call Reporting Solutions Compatible with Samsung OfficeServ™ 7200 & 7400 Systems Samsung Telecommunication America is pleased to announce to our dealers and distributors that TriVium Systems has completed interoperability testing of their SonicView™ Call Recording and CallAnalyst™ Solutions with our OfficeServ 7000 system platforms.

Before proposing the TriVium solutions mentioned below take note of the following OfficeServ System requirements. Make sure these requirements are included in your proposals. 1.

2. 3. 4.

Advise using the soon to be released V4.60 software. This version supports Network Time Protocol (NTP) so the OfficeServ system clock (MP) and the server running the TriVium SonicView Trunk-side Recording solution are both synchronized. If you want to use these applications on OfficeServ MP V4.53c you will need to install the GWIMT or GPLIM that will use NTP and then send the time to the system MP. SonicView IP Station-side Recording solution requires OfficeServ Open TSP application. It can run on the same server as the SonicView application. Server must meet TriVium specifications. E911 Security Notification (ESN) solution requires OfficeServ Open TSP application. It can run on the same server as the SonicView application. Server must meet TriVium specifications. TriVium SonicView Trunk-side Recording (if extension on the call need to be reported) and CallAnalyst solutions both require the OfficeServ SMDR output to the same server IP address the application is running on. SMDR output can only be directed to one IP address so it cannot be used at another device with a different IP address.

OVERVIEW TriVium Systems, Inc. is a manufacturer of SonicView™ Call Recording, CallAnalyst™ Call Reporting and Emergency Security Notification™ (ESN™) software. They are a leading provider of business productivity solutions for the telecommunications marketplace. TriVium solutions provide access and insight into business data to help businesses manage costs, boost productivity, improve customer service and enhance security in innovative ways. Samsung Telecommunications America Business Communication Systems 1301 East Lookout Drive Richardson, TX 75082

800-876-4782

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www.samsunggsbn.com

TRIVIUM SYSTEMS SonicView™ Call Recording & CallAnalyst™ Call Reporting Solutions Compatible with OfficeServ 7000 Series TriVium Systems applications for voice recording, quality monitoring, call accounting and call reporting are used by small, medium and large enterprises across the North American market. Their customers span various industries including call centers, collection agencies and law firms, financial institutions, insurance, healthcare, educational institutions, government, assisted living and retirement homes, hospitality, real estate and more. The E911 Security Notification (ESN) product is used by organizations that have multiple buildings and locations like school districts, campus environments and others. Most solutions are phone system agnostic – they work with IP, digital and hybrid phone systems – and can be deployed on single or large multi-location environments. Some of the reasons to record and monitor telephone conversations:       

Proof of call; liability protection from lawsuits Regulatory compliance Training, coaching and mentoring Staff Safety and security Quality assurance Dispute resolution Sales verification

SONICVIEW™ CALL RECORDING: TRUNK-SIDE & VoIP STATION-SIDE & OTHERS SonicView Call Recording is an enterprise-grade call recording platform that is available at very affordable price points. It provides the most comprehensive call recording features and functionalities found in the marketplace today. SonicView can be configured as a Trunk-side or a Station-side call recording platform. SonicView Trunk-side supports T1, PRI and Analog and is PBX agnostic, making it a future-proof investment. SonicView Station-side recording supports digital, analog and IP phones. Whether configured as Trunk-side or Station-side, it provides the same user interface. SonicView provides a user-friendly, Web-based interface making it easy to access recordings from any PC located on the network without needing to install any proprietary client application. It is built using the latest application architecture and provides a state-of-the art user interface to improve ease-of-use and enhance user experience. Features & Benefits        

Simple, intuitive browser-based interface Scalable and robust Works with all phone systems High quality call recording at high compression rate Centralized call recordings from multiple PBX/locations Enhanced search and replay capabilities based on date/time, duration, extension, caller ID, dialed number, notes, flags etc. Selective, on-demand or full-time recording Flexible recording rules Samsung Telecommunications America Business Communication Systems 1301 East Lookout Drive Richardson, TX 75082

800-876-4782

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www.samsunggsbn.com

TRIVIUM SYSTEMS SonicView™ Call Recording & CallAnalyst™ Call Reporting Solutions Compatible with OfficeServ 7000 Series      

Various means to share recordings internally and externally Detailed call activity reporting Easy access of click-to-play from links in reports Automated report delivery Easy-to-install, configure and manage Powerful user and system management features

SonicView also offers a Call Scoring and Agent Evaluation module. This allows compliance and quality managers to create various scoring templates and evaluate calls based on these templates. Once scored, the system would allow running various reports in order to evaluate agent’s performance over a period of time or across multiple agents / departments.

CALLANALYST™ CALL REPORTING The efficient and effective use of phone system resources, such as PBXs and key systems, helps businesses reduce costs and achieve faster ROIs. CallAnalyst Call Reporting provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used. CallAnalyst is a comprehensive solution that works with any telecom implementation, including VoIP, PBXs and key systems. This flexibility ensures that CallAnalyst leverages your clients’ current and future phone system implementations and meets all your clients’ call management and tracking needs. From small businesses to large Multi-Site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs. Features & Benefits 

Call Reporting o o o

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Quality Monitoring/ Performance Management o o

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Network Clients installed on PCs to search and access various reports Web-based access Access via automated reports sent as emails

Report Automation o

 

Analyzes how long it takes to answer phone calls by an operator Compares time against acceptable target levels for the department or call center

Report Access o o o



Extensive graphical & textual reporting of extension and trunk activity Information including date/time, duration, caller id, dialed number, account codes etc. Easy-to-use selection criteria for reporting

Report automation delivered via email, print or FTP

Data Archival and Retrieval CallAlert! Samsung Telecommunications America Business Communication Systems 1301 East Lookout Drive Richardson, TX 75082

800-876-4782

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www.samsunggsbn.com

TRIVIUM SYSTEMS SonicView™ Call Recording & CallAnalyst™ Call Reporting Solutions Compatible with OfficeServ 7000 Series o o 

Call Costing o o



o

Network multiple locations / PBXs for centralized reporting Report across different locations without needing any software to be installed at remote sites

Traffic Analysis & Capacity Management o o o

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Bill your customers back based on their phone usage (example: multi-tenant properties, assisted living facilities etc.) Recover costs and generate revenues

Network Ability o o

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Flexible rate plans to precisely cost each call Recover costs and generate revenues

Automate Bill-Back o

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Set up multiple alerts for various calling patterns (example: 9-1-1, long distance calls, after-hours calls and Toll-Free calls) Broadcast alerts via email, pager or screen pop

Understand your trunk utilization levels based on the call history - which helps you optimize your trunks Forecast your trunk needs based on scientific models Ensure you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls

Marketing Campaign Tracking o o

Track your advertising and marketing campaigns Associate your advertised DID/DNIS numbers to various campaign names to pull meaningful reports - helps users make decisions easier and faster

E9-1-1 EMERGENCY SECURITY NOTIFICATION™ (ESN™) APPLICATION SUITE ESN supports NENA recommended E911 registry format to maintain Private Switch - Automatic Location Identification (PS/ ALI). This solution also provides real-time onsite notifications on 9-1-1 calls along with detailed location information. Features & Benefits       

Easy-to-use, intuitive user interface PS-ALI Registry (NENA format) Multiple PSAP profiles supported ALI Export / Import options Various real-time onsite notifications including screen pop, email ALI look-up tool Call reporting and tracking Critical and accurate information is instantly available in an emergency Samsung Telecommunications America Business Communication Systems 1301 East Lookout Drive Richardson, TX 75082

800-876-4782

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www.samsunggsbn.com

TRIVIUM SYSTEMS SonicView™ Call Recording & CallAnalyst™ Call Reporting Solutions Compatible with OfficeServ 7000 Series   

On-site alerts inform campus security the location and details of the caller Emergency responders can get to the caller quicker saving lives Regulatory Compliance - maintain up-to-date information using convenient and centralized registry

TRIVIUM SYSTEMS RESELLER PROGRAM & SUPPORT The TriVium Systems Reseller Program offers very attractive benefits to Samsung Dealers:      

All products come with one year of FREE technical support and one year of FREE upgrades Access to a wide range of enterprise grade call recording & reporting applications at affordable price points Access to our dealer portal - a great sales, marketing & training repository Access to an account manager for pre-sales consultation & Demonstration Great technical team for post-sales implementation and product support Convenient FREE remote installation

By coupling TriVium Systems’ commitment to deliver call recording and reporting solutions with Samsung’s innovative products, together we can drive measurable results for our clients—and increase our joint success in the marketplace. Register Now to become a TriVium Systems Reseller (Click on Dealer Portal at the top right of the TriVium Systems homepage) For more information on TriVium Systems’ Reseller Program or to schedule a product demonstration, please contact Crystal Crampton, Marketing Manager via email at [email protected] or (503) 439-9338, ext. 328.

CONTACTS AND WEBINARS TriVium Systems hosts product Webinars on SonicView, CallAnalyst and ESN twice a month for authorized resellers. Brochures, Power Point presentations, case studies, vertical documents and additional marketing tools are available on the TriVium Systems Dealer Portal. For sales information, please contact us: Tel: (503) 439-9338 Email: [email protected] Website: www.triviumsys.com

TriVium Systems, Inc. th 1865 NW 169 Place, Suite 210 Beaverton, OR 97006 USA Samsung Telecommunications America Business Communication Systems 1301 East Lookout Drive Richardson, TX 75082

800-876-4782

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www.samsunggsbn.com