ANNUAL REPORT 2012

Home Values

“H

ome is all about a safe haven for my family.” – Alfredo and Maria Gomes

Making Brockton a better place to live. 45 Goddard Road, Brockton, MA 02301 508-588-6880 brocktonhousingauthority.com

H

A Tribute to

Rosemary Foster

ome is more than a roof over one’s head. It’s a place

for feeling safe and secure. It’s a

WE HONOR A RESIDENT, LEADER AND FRIEND

place where families are raised. A place for rest after the workday. A place of community. On the surface, the BHA provides housing. But deeper down, we understand

Just a few weeks before going to press with this annual report, we were deeply

the value of home. That’s the

saddened by the news that Rosemary Foster had passed away. A BHA resident,

motivation that has made us an

BHA commissioner and chairperson of the

innovative and highly effective

Resident Advisory Board, Rosemary’s passing

housing authority for the city of

is a terrible loss to residents and employees

Brockton.

alike. She cared deeply about our mission and spent all of her energies working on solutions to issues important to us all. Her recent leadership before and during Hurricane Sandy is testament to her community commitment. (See Resident Advisory Board and Hurricane Sandy story on page 9.)

“Rosemary was all about being humble and always sought ways to give credit first to those around her.” – Thomas G. Thibeault Assistant Executive Director

Over the years she came to know many of us on a professional and personal “Home is family. That’s the first thing that comes to mind.” – Maria Gomes “I’m grateful to the BHA. I didn’t have anywhere else to turn. Now I belong, and that means a lot.” – Paula Beebe

level. She became a dear and trusted friend, and many tears have been shed due to the loss of such a fine woman.

REST IN PEACE ROSEMARY.

M E S SAG E

“Whosoever will be chief among you, let him be your servant.”

F RO M T H E

E X E C U T I V E D I R E C TO R

As the chief executive officer of the Brockton Housing Authority for the past 22 years, these words of Jesus of Nazareth have guided my mission. Together with an extraordinary staff, these words have provided a foundation for me as we have raised the standard of services that we render to our residents and against which other institutions now measure their commitments; as we have revitalized Brockton’s neighborhoods and helped to transform a proud city; as we have developed a fiscally sound agency that is prepared and well positioned for the future; and as we have ambitiously reached out to governmental, community, and religious groups ensuring that Brockton is a better place to live. Service to our residents. Service to our neighborhoods. Service to our City. That is our legacy. Let it be said that we confronted all challenges with honor and determination to succeed. Let it be said that we created a housing authority and a city that granted each of its people a generous share of housing opportunities and a full measure of hope.

Richard J. Sergi Executive Director

1

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2

After a five-year process, in 2012 we closed on financing that will enable the BHA to upgrade our federal residences for energy efficiency. The project involves upgrades to more than 1,200 units in seven developments, and is expected to save the BHA more than $10.4 million in energy and water savings over 20 years. As with our Crescent Court modernization (see pages 10 and 11), we obtained financing of $5.7 million, leveraging the A+ Standard & Poor’s credit rating we have earned for our proven financial stability. Energy savings will be realized through energy efficient lighting, appliances, apartment temperature controls (and windows and doors at the Campello High Rise). Water savings will be realized through high-efficiency toilets and shower heads. In addition to improved resident comfort, improved building performance and associated cost and resource savings, the project will create local jobs. Our energy services contractor, Ameresco, is on track to complete the project by October 2013.

Federalization of Belair Tower – guaranteeing the future

The transfer of the Belair Tower High Rise from the state portfolio to the federal portfolio was completed in 2012. The BHA prepared for the transfer by replacing windows and doors in order to comply with strict HUD modernization requirements. The transfer was the culmination of five years of effort by the BHA. The federalization of Belair provides us with significant resources for the care and upkeep of the residence, and guarantees that this vital housing resource will be available for Brockton residents in perpetuity.

3

A day in the life of a

Tenant Selection professional

“We can empathize because many of our staff members have been in public housing, or we have friends and family who have.”

4

Considering their customer-centered work – reviewing housing applications; listening to, meeting, screening and qualifying applicants; sharing in the joy of acceptance or the disappointment of applicant rejection – our Tenant Selection professionals are about as close as anyone to being master psychologists. A levelheaded and compassionate understanding of regulations, need and human nature is definitely required. The Tenant Selection Department is usually a housing applicant’s first contact with the BHA, and it can be difficult for those whose situations are often heartbreaking: A suddenly homeless wheelchair-bound girl with no family who was discharged from a nursing home; an unwed teenager and baby, ostracized by her family, who essentially lived on the family couch; an elderly diabetic couple whose own children threw them out. For these as well as less dramatic cases, the Tenant Selection team first provides a self-esteem boost. The work requires the ability to empathize and help people feel comfortable and not alone. Department supervisor Tremeta Rose explains, “We can empathize because many of our staff members have been in public housing, or we have friends and family who have.” It also requires a balance of heart and head, kindness and strength, objectivity and good judgment – as well as an in-depth knowledge of HUD rules. Of the 2000 or so applicants reviewed annually, not all meet the qualifications for public housing, and the team has to evaluate each applicant carefully, being fair to all and showing favoritism to none. Most are put onto a waiting list; about one in ten are denied. The advice to each applicant is: “just tell the truth” in their applications covering topics from income to landlord references to criminal records. As one team member put it, “There can be lots of raw emotion on display during the application process. In every case, we stay focused on the merits, and work to find the right tenants for the BHA community.” With the happy intersection of apartment opening and qualified applicant, it’s not unusual for the team members and new

(l-r) Gail Lanoue, Clerk Typist; Linda Mallard, Tenant Selection Office Manager; Constance Lee Delahanty, Receptionist; Kevin Harriman, Director of Housing Programs and Neighborhood Revitalization; Tremeta Rose, Tenant Selection Supervisor; Bruna Moniz, Workforce Development; Kimberly Boyd, Leasing Agent.

tenants to be sharing tears and lots of hugs. One successful woman, who later lost her husband and home, reacted to her acceptance into a BHA residence with such excitement, “she sounded like a Publishers Clearing House winner.” Our Tenant Selection professionals make real differences in people’s lives, which makes the work deeply satisfying. As Executive Director Richard Sergi notes, “A real measure of the integrity of a housing authority is how its tenant selection department operates. Ours has been instrumental in solidifying the BHA reputation for excellence.”

“A real measure of the integrity of a housing authority is how its tenant selection department operates. Ours has been instrumental in solidifying the BHA reputation for excellence.” Executive Director Richard Sergi

The value of home

“Home is to be secure, safe, happy and loved.” – Keianna Vega

5

Workforce Development is working

Through the Workforce Development Program, BHA residents can earn income and develop good work habits. Ideally, the jobs become stepping stones to fulltime careers. Two young men last year took that path.

James Harvey James was a student in the YouthBuild program, which teaches young people hands-on construction skills as they earn their GEDs. After earning his GED, he moved into BHA housing where he soon joined the Workforce Development program. He worked hard and eagerly took on responsibilities from landscaping to snow removal. James’ supervisor, Ed MacDonald, said, “Jimmy would go so far as to call and report problems that needed fixing on his time off. He was highly responsible and respectful. The residents loved him – and he was like a son to me.” “I learned, took on more tasks and applied myself,” James said. “Then one day I got a call from the construction manager at YouthBuild who offered me a part-time job. I was beyond happy and took it.” James currently works full-time as a YouthBuild construction skills trainer, teaching and mentoring the program’s students. He has earned his Hoisting II License, which permits him to run backhoes and other equipment – making him more valuable to employers. Some of the advice he gives his students: “Always learn, make an impression and keep one foot forward.”

6

“I learned, took on more tasks and applied myself.” James Harvey

Jeffrey Lopes Jeff started his Workforce Development experience at Campello High Rise in 2010. Another young man with a great work ethic, he is described by Maintenance Foreman John Beals as “Energetic and ambitious; a joy to have on board, and a guy I’d gladly recommend.” “I was hungry to work,” says Jeff about why he joined the Workforce Development program. “My main goal now is to become a master electrician by age 30. I want to own a company that specializes in energy efficiency services.” While working his part-time job at the BHA, Jeff attended trade school, graduating in 2012 with the skills needed to become an electrician journeyman or to take an entry-level position as an electrician. He currently works part time at Campello, picks up part-time electrical work and searches for full-time work. His chances to take a maintenance position at a private developer of affordable housing look very promising – thanks to an impressive mix of skills, housing experience and positive attitude.

“I was hungry to work,” says Jeff about why he joined the Workforce Development program. “My main goal now is to become a master electrician by age 30. I want to own a company that specializes in energy efficiency services.” Jeffrey Lopes

7

Governor Patrick visits Caffrey Towers for

Black History Month Governor Deval Patrick

8

Resident Advisory Board and Hurricane Sandy “After Hurricane Irene, we were not going to be caught short.” – RAB Chair Rosemary Foster

“After Hurricane Irene, we were not going to be caught short,” said RAB Chair Rosemary Foster. (See A tribute to Rosemary Foster story on page 21.) She and her fellow board members prepared fully for 2012’s Hurricane Sandy. They stocked residence food pantries with supplies from flashlights to non-perishable foods. Luckily, the storm was not severe in Brockton and no residence lost power. Thanks to the collaborative efforts of the RAB, the emergency supplies are now ready to help residents in any future emergency. Last year’s mobilization effort showed how the RAB has grown as an organization that watches out for the resident community.

The Resident Advisory Board last year with Allyne Pecevich and Thomas Thibeault.

The value of home

“Home is my piece of happiness.” – Ana Liz

9

C RESCENT C OURT M ODERNIZATION P ROJECT

10

Need meets vision Originally constructed in 1968, our Crescent Court residence in downtown Brockton typified the stark “projects” look and character of public housing in the 1960s and 1970s. We saw that a Crescent Court transformation would both lift up residents and contribute to the city’s downtown renaissance that had been in progress since the early 2000s.

Implementation The BHA initiated an innovative $8.2 million pooled bond financing process, becoming one of the first housing authorities in the nation to use this financing solution. Risk culminated in success in 2005 and opened the way for $6.3 million in additional federal monies to complete the five-year modernization.

Dedication As we celebrated the rededication of Crescent Court in the spring of 2012, we were honored to have HUD Regional Administrator Barbara Fields, Mayor Linda M. Balzotti, Clerk of Courts Robert S. Creedon, Jr. and Manthala George, Jr. address the gathered residents, political leaders and BHA staff.

Results and future impacts The transformed Crescent Court neighborhood has instilled pride in residents and neighbors, spurred infrastructure investment by the city, and aids Brockton’s ongoing downtown revitalization that moves ahead through both public and private investment.

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Department Reports Rental Assistance

Service Coordination

With a reputation for effectiveness and efficiency, our Rental Assistance Department administers Section 8 programs for other cities and towns as well as those for Brockton. Last year, the department: . Took over the administration of the Bridgewater Housing Authority’s Section 8 Program, which has 69 units. . Established a Project-Based Voucher Program for 100 units of low-moderate affordable housing for the next 15 years. . Began to implement the Rental Assistance Demonstration Project (RAD) conversion in October 2012 for Pine Garden and Pine Commons in Brockton. This conversion will result in the BHA administering 685 additional units of Section 8 Project-Based Vouchers. HUD has set up this program to protect tenants living in units where owners have expiring affordable mortgages. At the expiration of that mortgage, the owner no longer has a restriction to rent to low-moderate income families. The RAD conversion will ensure an additional 15 years of affordability. . Hired Margaret McCluskey, Joanne Buttner, Crystal Guerra and Hazel Patterson as Homeownership Leasing Officers. . Continued to administer Section 8 Vouchers for BAMSI and the towns of Abington, Stoughton, and Bridgewater. . Was recognized by HUD as a High Performer for its Section Eight Management Assessment Plan (SEMAP).

As their title implies, Service Coordinators bring services together with residents, particularly elderly and disabled residents. The year for the team and for the residents served was filled with notable events and activities, a few of which are listed here. . Service Coordinators pitched in to help residents prepare for HUD inspections of all federal residences. . Good Samaritan Hospital (Steward), Catholic Charities and St. Joseph’s Manor collaborated to provide free monthly dinners and informational presentations for up to 65 tenants each month. . The dental practice Protecting All Smiles provided a variety of dental services to over 80 children at Roosevelt Heights. . Through the state’s Mass in Motion program, two vegetable gardens were planted to provide fresh food for the tenants of the Ann Ward Congregate House. . Stonehill College students sponsored an Ice Cream Social for residents of Manning Tower. . Thirty Cardinal Spellman High School students assisted the Mobile Food Bank in distributing food to residents (see sidebar). . Service Coordination and the Dorn Davies Senior Center joined together to provide monthly dinners to residents. . Ann Whittaker, SCN and Anne Marie O’Shea, SCN conducted memorial services for residents (including special services for veterans) who passed away in 2012 and led celebrations for tenants of Campello High Rise who are mothers and grandmothers.

Food for the elderly 12

Together with sponsors the Dorn Davies Senior Center and the Boston Food Bank, Service Coordinators have collaborated to serve food to seniors at the Campello High Rise via the Brown Bag Program. Last year, the partners served over 132,434 meals to 825 elderly residents. In addition, The Boston Food Bank delivers food once a month via its Brockton Mobile Market program, and last year provided about 30 pounds of food each month to each participant.

Department Reports Rental Assistance

Service Coordination

With a reputation for effectiveness and efficiency, our Rental Assistance Department administers Section 8 programs for other cities and towns as well as those for Brockton. Last year, the department: . Took over the administration of the Bridgewater Housing Authority’s Section 8 Program, which has 69 units. . Established a Project-Based Voucher Program for 100 units of low-moderate affordable housing for the next 15 years. . Began to implement the Rental Assistance Demonstration Project (RAD) conversion in October 2012 for Pine Garden and Pine Commons in Brockton. This conversion will result in the BHA administering 685 additional units of Section 8 Project-Based Vouchers. HUD has set up this program to protect tenants living in units where owners have expiring affordable mortgages. At the expiration of that mortgage, the owner no longer has a restriction to rent to low-moderate income families. The RAD conversion will ensure an additional 15 years of affordability. . Hired Margaret McCluskey, Joanne Buttner, Crystal Guerra and Hazel Patterson as Homeownership Leasing Officers. . Continued to administer Section 8 Vouchers for BAMSI and the towns of Abington, Stoughton, and Bridgewater. . Was recognized by HUD as a High Performer for its Section Eight Management Assessment Plan (SEMAP).

As their title implies, Service Coordinators bring services together with residents, particularly elderly and disabled residents. The year for the team and for the residents served was filled with notable events and activities, a few of which are listed here. . Service Coordinators pitched in to help residents prepare for HUD inspections of all federal residences. . Good Samaritan Hospital (Steward), Catholic Charities and St. Joseph’s Manor collaborated to provide free monthly dinners and informational presentations for up to 65 tenants each month. . The dental practice Protecting All Smiles provided a variety of dental services to over 80 children at Roosevelt Heights. . Through the state’s Mass in Motion program, two vegetable gardens were planted to provide fresh food for the tenants of the Ann Ward Congregate House. . Stonehill College students sponsored an Ice Cream Social for residents of Manning Tower. . Thirty Cardinal Spellman High School students assisted the Mobile Food Bank in distributing food to residents (see sidebar). . Service Coordination and the Dorn Davies Senior Center joined together to provide monthly dinners to residents. . Ann Whittaker, SCN and Anne Marie O’Shea, SCN conducted memorial services for residents (including special services for veterans) who passed away in 2012 and led celebrations for tenants of Campello High Rise who are mothers and grandmothers.

Food for the elderly 12

Together with sponsors the Dorn Davies Senior Center and the Boston Food Bank, Service Coordinators have collaborated to serve food to seniors at the Campello High Rise via the Brown Bag Program. Last year, the partners served over 132,434 meals to 825 elderly residents. In addition, The Boston Food Bank delivers food once a month via its Brockton Mobile Market program, and last year provided about 30 pounds of food each month to each participant.

Human Resources The Human Resources Department supported employees with a number of programs, initiatives and employee counsel regarding benefits, union contracts, payroll and other issues. Highlights for the year included: . Coordinating employee savings opportunities offered by companies such as Costco Wholesale Club, Sprint, Nationwide Retirement Solutions, Aflac and Colonial Life. . Offering assistance regarding benefits such as health, life, dental, vision and disability insurance, as well as retirement plans. . Providing guidance on the Family Medical Leave Act and leaves of absence. . Hiring three new employees in Rental Assistance and promoting Maintenance staff. . Participating in the annual American Cancer Society Daffodil Days fundraiser (and earning a top 100 spot in southeastern Massachusetts).

Resident Services Resident Services last year continued its mission of providing support services and guidance for BHA residents. Three residents graduated from the Family SelfSufficiency program: one purchased a home and two earned incomes that enabled them to transition to independence. In addition, one FSS participant became a HUD intern last year. Since the program’s inception, a majority of the 62 graduates have achieved the dream of home ownership.

The value of home “Home is loving comfort. It’s about a family that sticks together.” – Alma and Jose Arias & children Jose Jr. and Luz

A maintenance team member lends a hand to a Campello resident gardener. Over a year of successful programs and initiatives, Resident Services: . Launched the Garden Project, in which senior residents at Belair Tower grew tomato plants on their balconies and met with third graders at the neighboring Manthala George Elementary School who grew vegetables in their school garden. This community-fostering initiative enabled two generations to share knowledge about growing food and nutrition. Owing to the success, the BHA may expand the program to other residences. . Encouraged and advised the Resident Advisory Board, which sponsored resident meetings throughout the BHA. . Strengthened communication between the BHA, residents and resident organizations – a billin sert program being just one example. 13

. Developed the FSS Raising Champions program, in which FSS participants learned about teaching early literacy skills such as vocabulary and phonological awareness to their pre-school children. www.familyself-sufficiency.com . Experienced another peaceful year thanks to the long-established security program that provides security coverage from a private firm and Brockton Police.

Tenant Selection In 2012, the Tenant Selection Department processed 1513 applications for family and elderly housing. In addition, the department submitted 1506 Section 8 centralized waiting list applications. The department executed 191 leases for the year and accommodated 46 families with transfers. In preparing for these leases and transfers, the department conducted 409 home visits. Tenant Selection was also recognized by HUD as a High Performer for its efforts in the Section Eight Management Assessment Plan (SEMAP).

Asset Management The Asset Management team engaged in a number of critical housing preparations, hands-on inspections, and trainings last year – in addition to regular daily operations duties. Asset Managers: . Prepared residents for HUD’s Real Estate Assessment Center (REAC) inspections both for the city’s federal developments and for the transfer of Belair Tower from state to federal

control (see related story on page 3). The REAC regularly assesses the condition of the nation’s federal housing portfolio, and all properties under BHA management passed the rigorous inspections. . Recertified every BHA tenant by inspecting each apartment. Following the federal model for housing management, Asset Managers engage in multi-team communications to ensure effective planning and management for BHA residences. Asset Managers continued this fruitful approach last year, meeting regularly with multiple BHA departments, tenant associations and the Resident Advisory Board. The department also added a clerk to its staff.

Maintenance Along with other BHA departments, Maintenance staff concentrated on preparing all existing federal sites and the federal-site-to-be, Belair Tower, for REAC inspections during April and May. Working with residents and working on apartment maintenance issues, Maintenance lent critical support as the HUDrequired installation of new windows and doors proceeded at Belair Tower. The department in 2012 also: . Worked on reducing the overall turnaround time to prepare vacant apartments for occupancy. . Completed a number of special projects, including removal of sand and salt used to treat snow, snow blower tune-ups, and interior and exterior painting. . Supervised 13 students who held their first jobs cleaning BHA residences.

The value of home

“After 40 hours at work, home is a stress-free, peaceful heaven” – Ana Gomes

14

Purchasing The Purchasing Department in 2012 continued its track record of scheduling, supervising, purchasing and performing inventory control for all BHA supplies and equipment with systematic efficiency. Purchasing also managed the inventory center for both BHA and non-BHA sponsored events.

Finance In a money-saving move, the Finance Department began transferring BHA financial accounts to a new bank last year. The department completed transfer of the payroll account, and is continuing the process for other accounts. In addition, Finance, in conjunction with the Rental Assistance Department, set up direct deposit for a test group of landlords who receive housing assistance payments. The test went smoothly, and Finance is rolling out the program for additional landlords.

Modernization and Housing Development The department had a full year in 2012, and was instrumental in managing and completing major projects, including: . Managing the windows and doors upgrade work that enabled the federalization of Belair Tower.

Our ongoing commitment to training

. Negotiating and executing a HUD-approved $5.7 million energy performance contract with energy services company Ameresco. Ameresco will implement broad energy-efficiency measures in federal developments that include window and door upgrades at Campello High Rise, and installing water-saving toilets, aerators and low-flow shower heads, and energy-efficient lighting, refrigerators and appliances in all developments. The project enables the “greening” of our federal portfolio, providing energy/water savings that will help pay for the immediate project as well as reduce costs long-term. . Shepherding the BHA’s $1,445,861 State Capital Improvement Plan for various repairs and modernization projects at our Washburn Heights and Walnut-Crowell residences. . Completing Phase 1 of the Caffrey Towers comprehensive modernization, a $1.9 million project that made eight apartments, the parking lot and building access barrier-free, and modernized 32 apartments. . Adding an office to the Hillside Community Center for the on-site Asset Manager. . Completing two home renovations as part of the Neighborhood Stabilization Program.

Nearly all employees took part in training last year to enhance skills and knowledge. Trainings included: . Apartment inspection training in which all employees and the Workforce Development staff took part . Reasonable accommodation training in which all employees learned how to accommodate people with disabilities at our residences . Snow thrower safety training, attended by Maintenance and Workforce Development personnel . An advanced rent calculation course, attended by all public housing managers and clerks and Section 8 employees . A training on tenant hoarding, attended by Asset Managers and Asset Management Clerks . An ethics training, attended by all BHA employees 15

Employees by department Housing and Facilities Management

Asset Management

Owen Ahearn, Director of Housing and Facilities Management

Beverly Gento, Asset Manager I James Callahan, Asset Manager I Carol Daley, Asset Manager II Diane Frazier, Asset Manager II Linda Dower, Affordable Housing Asset Manager Elizabeth Riordan, Asset Manager III Dawn Ogden, Clerk Typist Angela Salley, Clerk Typist Tonya Fort, Clerk Typist Isabell Gomes-Marques, Clerk Typist

Maintenance Department Kathleen Klimczyk, Maintenance Office Manager Colleen Cronin, Maintenance Office Aide Lynne DeNapoli, Clerk Typist Regina Messina, Purchasing Agent Vincent DeChristopher, Working Foreman Edward MacDonald, Working Foreman John Beals, Working Foreman Steven Chetwynd, Assistant Working Foreman Michael Leary, Assistant Working Foreman Walter Barris, Lead Mechanic David Pagan, Lead Mechanic Kevin Gately, Maintenance Mechanic Rubin Bullock, Maintenance Mechanic Robert DeMulis, Maintenance Mechanic Jeffrey Mattson, Maintenance Mechanic Aide Manuel Mejil, Maintenance Mechanic Thomas Carbonara, Maintenance Mechanic Aide Gilbert Williams, Maintenance Mechanic Aide Thomas Brown, Maintenance Aide Laborer Kevin Gonsalves, Maintenance Mechanic Aide Thomas Lange, Maintenance Mechanic Aide Timothy Johnson, Groundskeeper Custodian Walter Yurkins, Maintenance Aide Laborer Neda Alston, Housekeeper Ewan Christie, Housekeeper

Affordable Housing and Rental Assistance Kevin Harriman, Director of Housing Programs and Neighborhood Revitalization Richard Olson, Project Manager Fred Neumeister, Assistant to Project Manager James Counter, Assistant to Project Manager Angela Pilling, Affordable Housing Grants Manager

Rental Assistance Joan Neumeister, Leased Housing Administrator Margaret Pauline, Rental Assistance Office Manager Carmela Michel, Homeownership Leasing Officer Tamara Collymore, Homeownership Leasing Officer Chrislaine Bonny, Homeownership Leasing Officer Margaret McCluskey, Homeownership Leasing Officer Joanne Buttner, Homeownership Leasing Officer Crystal Guerra, Homeownership Leasing Officer Hazel Patterson, Homeownership Leasing Officer Constance Lee Delahanty, Receptionist

Service awards

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20 Years – Richard J. Sergi and Cynthia McDonagh

25 Years – Linda Dower

Tenant Selection Tremeta Rose, Tenant Selection Supervisor Linda Mallard, Tenant Selection Office Manager Kimberly Boyd, Leasing Agent Gail Lanoue, Clerk Typist

Finance Department Richard Amicangelo, Director of Finance Cheryl Elliott, Assistant Director of Finance Wanda Massiah, Billings Collection Supervisor Jeanne Smith, Accounts Receivable/Bookkeeping Clerk Katrina Lam, Administrative Assistant for Finance Carol Lemons, Clerk Typist Donna Undzis, Part-time Bookkeeper Lee Robinson, Courier

Human Resources Thomas L. Plouffe, Esq., Senior Counsel and Director of Human Resources Susan Hasomeris, Administrative Assistant for Human Resources

Modernization Department Frank Hinds, Director of Modernization and Housing Development Chris Barry, Associate Director of Modernization and Housing Development Nancy Macedo, Modernization Office Manager

Resident Services and Security Allyne Pecevich, Director of Resident Services and Staff Development; Associate Director of Asset Management Cynthia McDonagh, Family Self Sufficiency Coordinator Linda Milne, FSS Public Housing Program Aide Paul Daley, Housing Management and Security Coordinator Julie DosSantos Rosa, Security Supervisor Jack Hill, Security Consultant Thomas Donahue Community Police Officer Anthony Giardini, Community Police Officer

Service Coordinators Fred Welsh, Service Coordinator Director Ronald DiMarzio, Service Coordinator Ann Whittaker, SCN, Service Coordinator Anne Marie O’Shea, SCN, Service Coordinator Cynthia Mitchell, Service Coordinator John Beals, Jr., Service Coordinator Paul Studenski, Service Coordinator

Executive Richard J. Sergi, Executive Director Thomas G. Thibeault, Assistant Executive Director Susan M. Keating, Executive Secretary Hugh Perrault, MIS Consultant

Workforce Development David Khoury Darlene Otis Stephanie Wright Paula Beebe James Harvey Anna Osmanov Richard Harvey Robert Johnson Stephen Wright Gregory Dean Fania Francois Bruna Moniz

Joseph Bethoney Kevin Knudsen Ariel Thomas Paul Sullivan, Jr. Loc Tran Dennis Foley Wecjeannie Emanuel Jean-Dinel Jerome Medjie Leconte Jeffrey Lopes Erik Ruiz Burnice Cajigas Jake Riggins

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2012 O UTSTANDING P ERSON

OF THE

Y EAR

William Conlon During his tenure, retired Brockton Chief of Police William Conlon was a strong advocate of community policing, which bolstered positive relations at the neighborhood level, including BHA public housing residences. His innovative programs benefited our residents, and he was a driving force for robust collaborations between the BHA, the BPD, the Mayor’s office and outside law enforcement agencies – all of which aided neighborhood stability and safety. We remain grateful for his six years of effective leadership, and are proud to name him as our Outstanding Person of the Year for 2012.

New employees

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Joanne Buttner

Tonya Fort

Crystal Guerra

Homeownership Leasing Officer

Asset Management Clerk

Homeownership Leasing Officer

Margaret McCluskey

Hazel Patterson

Homeownership Leasing Officer

Homeownership Leasing Officer

Financials

Statement of cash flows for the year ended December 31, 2011

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L E A D E R S H I P B OA R D

OF

COMMISSIONERS

Timothy J. Sullivan

Ernest Pettiford

Peter G. Asiaf, Jr.

Chairman

Vice Chairman

Treasurer

Janet Trask, R.N.

Rosemary Foster

Richard J. Sergi

Assistant Treasurer

Member

Executive Director

The value of home

“Our home is the place where we find encouragement, support, friendship and a safety net; but best of all a loving joyful vibe.” –Norma Roldan

20

H

A Tribute to

Rosemary Foster

ome is more than a roof over one’s head. It’s a place

for feeling safe and secure. It’s a

WE HONOR A RESIDENT, LEADER AND FRIEND

place where families are raised. A place for rest after the workday. A place of community. On the surface, the BHA provides housing. But deeper down, we understand

Just a few weeks before going to press with this annual report, we were deeply

the value of home. That’s the

saddened by the news that Rosemary Foster had passed away. A BHA resident,

motivation that has made us an

BHA commissioner and chairperson of the

innovative and highly effective

Resident Advisory Board, Rosemary’s passing

housing authority for the city of

is a terrible loss to residents and employees

Brockton.

alike. She cared deeply about our mission and spent all of her energies working on solutions to issues important to us all. Her recent leadership before and during Hurricane Sandy is testament to her community commitment. (See Resident Advisory Board and Hurricane Sandy story on page 9.)

“Rosemary was all about being humble and always sought ways to give credit first to those around her.” – Thomas G. Thibeault Assistant Executive Director

Over the years she came to know many of us on a professional and personal “Home is family. That’s the first thing that comes to mind.” – Maria Gomes “I’m grateful to the BHA. I didn’t have anywhere else to turn. Now I belong, and that means a lot.” – Paula Beebe

level. She became a dear and trusted friend, and many tears have been shed due to the loss of such a fine woman.

REST IN PEACE ROSEMARY.

ANNUAL REPORT 2012

Home Values

“H

ome is all about a safe haven for my family.” – Alfredo and Maria Gomes

Making Brockton a better place to live. 45 Goddard Road, Brockton, MA 02301 508-588-6880 brocktonhousingauthority.com