Youth Care Support Services

POSITION DESCRIPTION TITLE Program Development Manager ROLE PURPOSE The Program Development Manger provides leadership and development around a range of key projects and programs across the organisation. This role is responsible for the development of any new programs across existing and new program and business areas, therapeutic programs and new initiatives to support growth and innovation. LOCATION AND REPORTS This role is based in Beenleigh and has no direct reports. Youth Care Support Services Pty Ltd. (YCSS) is a dynamic organisation providing a range of Licensed Out of Home and Residential Care Services to young people referred by the Department of Communities, Child Safety & Disabilities. The service also offers intensive in home support, respite services, life skills, crisis accommodation, and a range of therapeutic programs for children and young people aged between 12-17 years with complex behaviours. Our commitment is to assist children and young people by providing them with quality care in a positive and supportive home based environment to support them reach their potential. Our vision, mission and values bring together the way we work and operate at YCSS. Our values framework is an integral part of our professional practices with young people, our professionalism, client services, recruitment and planning processes. Our Vision Statement Is to facilitate children and young people’s development through mutual respect, empowerment with new skills, experiences and achieving their identified goals and full potential. Our vision is also to build their self confidence so they believe in their worth and what they can achieve. Our Mission Statement We empower children and young people to develop strategies for achieving positive outcomes and goals in their lives. We will maintain a professional relationship where young people feel valued, appreciated and respected. Our services will be timely and professional with team members that are trained and supported to provide quality care. We will maintain a professional relationship with all stakeholders and other providers. Our Values Respect, Empower, Achieve, Professional, Integrity, High Performance

Program Development Manager

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Youth Care Support Services

POSITION PROFILE 1. Program and project development, implementation and management of existing and new program areas (KRA 1, 2, 3, 4) 2. Develop new business and program initiatives in line with the YCSS Strategic Canvas (KRA 1, 2) 3. Monitor project milestones to ensure performance indicators are met for organisational growth (KRA 1, 2) 4. Deliver program and project outcomes in line with contemporary project methodology (KRA 1, 2, 4) 5. Coordinate internal and external resources to deliver requirements of projects (KRA 2) 6. Manage budget allocation for assigned projects and programs including preparation and presentation of status reports (KRA 2) 7. Presentation of project and program milestones to the Project Steering Committee and SMT (Senior Management Team) (KRA 1, 2) 8. Seek new business and program opportunities to support organisational growth and innovation (KRA 1)

KEY RESULT AREAS 1. 2. 3. 4.

Leadership and Visioning Administrative and Organisational Requirements Support and Well Being Outcomes Educative and Professional Development Outcomes

KEY RESPONSIBILITIES Program Development Manager requires quality performance in the following key result areas

KEY RESULT AREA/ KEY DUTIES 1. Leadership & Visioning 1 2 3 4 5

Provide project and program leadership to support organisational growth and innovation Ensure milestones and performance indicators are met on key projects and programs Deliver project and programs outcomes as required Develop new business and project initiatives Communicate with positive engagement and influence in project and programs meetings and with the Steering Committee members

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Youth Care Support Services

(KRA 1) (KPI 1,2,3,4) (P – LASE Model)

2. Administration & Organisational Requirements 1 2 3 4

Ensure accurate and efficient record and report keeping practices are maintained Maintain project and program reporting requirements Update and maintain work priority listing for all projects and programs Coordinate internal and external resources and budget allocations

(KRA 2) (KPI 5,6,7) (A – PASE Model)

3. Support & Well Being Outcomes 1 2

Ensure workplace relationships are positive when developing and managing projects and programs Maintains own Self Care Strategy to ensure positive health and well being outcomes, reduce stressors and maintain high performance outcomes

(KRA 3) (KPI 8,9) (S –LASE Model)

4. Educative & Professional Development Outcomes 1 2 3

Engage in ongoing professional development to support knowledge, skills and competency in the role, engage in further education as required Positively engage and participate in Executive Supervision Understands the key components of project development and management methodology

(KRA 4) (KPI 10) (E – LASE Model)

KEY PERFORMANCE INDICATORS The following Key Performance Indicators have been mapped to the Key Result Areas within the role KPI 1 2 3 4 KPI 5 6 7

Key Performance Indicator Leadership & Visioning for Organisational Growth Projects and programs are developed and delivered within delegated timelines Budgets are maintained in line with project and program requirements Ensure projects and programs are operationally compliant Effectively contribute to the growth of the organisation in line with KPI’s

KRA 1

Key Performance Indicator 2. Administration & Organisational Requirements Maintain reporting processes in line with project and program milestones Present project and program updates at relevant meetings Maintain meeting minutes for all meetings

KRA 2

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KRA 1 KRA 1 KRA 1 KRA 1

KRA 2 KRA 2 KRA 2

Youth Care Support Services

KPI 8 9 KPI 10

Key Performance Indicator 3. Support & Well Being Outcomes Effectively engage in own self care strategy for health and well being outcomes Positively and effectively engages with internal and external stakeholders

KRA 3

Key Performance Indicator 4. Educative & Professional Development Outcomes Engages in ongoing professional development to ensure requirements of the role are met

KRA 4

CONDITIONS OF EMPLOYMENT The following Conditions of Employment are required for the role Personal and Professional Characteristics:

Analytical, ability to organise and prioritise. Contemporary project development and management methodologies. Positively communicates with influence. Can synthesise information, bring forward ideas and take initiative.

Experience:

Minimum of 1 year experience in a project leadership role or in developing programs within human services, social work or psychology. The candidate must have knowledge and or experience in working with children and families and demonstrate and understanding of the child protection system.

Qualifications:

Desirable Formal qualification (Bachelor or higher level) in social work, psychology or human services. Eligibility for membership to relevant professional member association. Essential Formal qualification (Degree or higher) in social work, psychology, behavioural science or related discipline. Eligibility for membership to relevant professional association i.e. ACWA Australian Community Workers Association, AASW Australian Association of Social Workers, APA Australian Psychological Association or other relevant Association. Experience in development and managing projects and programs.

Knowledge:

Child Protection Act 1999 Statement of Standards of Care Workplace Health & Safety Act 1995 (State) Anti Discrimination Act 1991 (State) Relevant State based Regulations Professional Code of Conduct Charter of Rights of the Child Mental Health Standards

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KRA 3 KRA 3

KRA 4

Youth Care Support Services

Salary:

To be discussed in interview depending on qualification and experience in a similar role

Hours of Work:

Full time – 12 month contract to be reviewed with potential for ongoing employment.

Probation:

This position holds a 3-month probation period and ongoing periodic performance evaluation through the Annual Review & Development Process and Executive Supervision

Benefits:

Executive professional mentoring/supervision Maintained company vehicle Maintained work phone Maintained work laptop

General Requirements:

Drivers Licenses Class ‘C’ (Open) Criminal History Check (LCS2) Suitability Card (Working with Children Blue Card)

SELECTION CRITERIA Program Development Manager # 1

KRA 1, 3 2 KRA 1,2 3 KRA 1,2 5 KRA 1,2,4 7 KRA 2

Detail Proven high performance in the workplace including: a positive mindset, attributes and behaviours that model a high level of interpersonal skills, self motivation and being a positive team member including a capacity to resolve challenges and make sound decisions in challenging situations. Proven ability to work with integrity, professionalism, ethical and with transparency Exceptional ability to lead, develop, plan, implement, problem solve, make sound decisions and manage multiple projects and programs. Understanding of project and program methodology Proven experience in verbal and written communication skills and ability in report writing. The ability to communicate with influence with diverse groups and stakeholders both in human services and the corporate/private sectors Formal qualifications as related to the role. Demonstrated experience relevant to the role and sector Knowledge base and understanding of the process and practices of the impacts of trauma and neglect on children and young people.

Candidate Agreement: I agree to abide by the details of this Position Description in the Program Development Manager

Program Development Manager

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Youth Care Support Services

Candidate Name

Program Development Manager

Candidate Signature

PD 2015 5

Date

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