Your CITGO Connections April 2011
W
e realize that to stay competitive and succeed, you need to remain informed and knowledgeable of whom to contact for your various needs. So, we’ve put together this helpful list of contacts to put you in touch with the right source every time. Management Team Central Region Contacts Northeast Region Contacts
2 3 4
Southern Region Contacts
5
Commercial Sales Contacts
6
Payment Card Contacts
8
Management Team Gustavo Velásquez Vice President, Supply and Marketing 1-800-32-CITGO, ext. 1582
[email protected] Rick Esser General Manager, Product Supply/ Distribution/Trading 1-800-32-CITGO, ext. 1437
[email protected] Alan Flagg General Manager, Light Oils Marketing 1-800-32-CITGO, ext. 4858
[email protected] Steve Fuller Manager, Product Exchange and Terminal Services 1-800-32-CITGO, ext. 1438
[email protected] Jennifer Moos General Manager, Brand Development 1-800-32-CITGO, ext. 4286
[email protected]
Pam Royer General Manager, Light Oils Pricing 1-800-32-CITGO, ext. 4246
[email protected] Jim Sanders General Manager, Terminal Facilities and Pipeline 1-800-32-CITGO, ext. 4786
[email protected] Jonathan Watson Manager, Business Services and Payment Card Operations 1-800-32-CITGO, ext. 4090
[email protected] Tom White General Manager, Business Analysis 1-800-32-CITGO, ext. 5917
[email protected]
Central Region Contacts Jim Click Manager, Wholesale Region Sales, Central 1-800-32-CITGO, ext. 5590
[email protected] Brian Galloway Region Supply Manager, Central 1-800-32-CITGO, ext. 4946
[email protected] Robert Edge Region Pricing Manager Branded Gasoline (AR, LA, TX) 1-800-32-CITGO, ext. 1774
[email protected] Rodney Nevins Region Pricing Manager Branded Gasoline (IL, IN, MI, WI) 1-800-32-CITGO, ext. 1651
[email protected] Alan Joiner Region Pricing Manager Unbranded Gasoline and Diesel (IL, IN, MI, WI) 1-800-32-CITGO, ext. 4867
[email protected] David Marlatt Region Pricing Manager Unbranded Gasoline and Diesel (AR, LA, TX) 1-800-32-CITGO, ext. 5464
[email protected] Joey Low Region Marketing Programs Manager, Central Marketing Support Manager, Central 1-800-32-CITGO, ext. 5336
[email protected]
Eric Kolber Region Brand Manager, Central 1-800-32-CITGO, ext. 5947
[email protected] Olga Hernandez Marketing Support Analyst 1-800-32-CITGO, ext. 4336
[email protected] Stephanie Boothe Sr. Adminstrative Assistant 1-800-32-CITGO, ext. 1560
[email protected] David Chavez Customer Business Services Manager 1-800-423-8434, ext. 5330
[email protected] Linda Ezell Customer Service Manager, Central 1-800-423-8434, ext. 5321
[email protected] Quandra Williams Sr. Credit Manager 1-800-423-8434, ext. 4308
[email protected] Denise Frazier Customer Service Representative, Central 1-800-423-8434, ext. 5326
[email protected] Jo Ann Meyer Contract Specialist, Central 1-800-423-8434, ext. 5510
[email protected] After Hours Allocation Hotline 1-800-467-5685
Territory Sales Managers Paul Ayers (AR, North LA) 501-764-1389
[email protected] Ron Chance (IN, Connect Sales) 866-488-0380
[email protected] Devin Corn (MI) 734-355-1138
[email protected] Jim Jones (North MI, WI) 608-719-9844
[email protected] Vernon Swiggett (South LA, South & East TX) 817-540-1403
[email protected] Brad Winczewski (IL) 847-301-8282
[email protected]
Northeast Region Contacts Steve Morris Manager, Wholesale Region Sales, Northeast 207-797-2078
[email protected] Lisa Johnson Region Supply Manager, Northeast 1-800-32-CITGO, ext. 4182
[email protected] Tim Ruehlen Region Supply Manager Northeast (MD, VA, WV) 1-800-32-CITGO, ext. 4909
[email protected] David Dillingham Region Pricing Manager Branded Gasoline (CT, MA, ME, NH, NJ, NY, PA, RI, VT) 1-800-32-CITGO, ext. 1974
[email protected] Diana Raney Region Pricing Manager Branded Gasoline (DE, MD, VA, WV) 1-800-32-CITGO, ext. 5988
[email protected] Eleanor Rohlman Region Pricing Manager Unbranded Gasoline and Diesel (DE, MD, VA, WV) 1-800-32-CITGO, ext. 1736
[email protected] Elaine Taylor Region Pricing Manager Diesel (CT, MA, ME, NH, NJ, NY, PA, RI, VT) 1-800-32-CITGO, ext. 5243
[email protected] Amy Ramsey Region Marketing Programs Manager, Northeast 1-800-32-CITGO, ext. 4160
[email protected]
Angela Swan Marketing Support Manager, Northeast 1-800-32-CITGO, ext. 4944
[email protected] Sue Pascarella Region Brand Manager, Northeast 1-800-32-CITGO, ext. 5717
[email protected] Olga Hernandez Marketing Support Analyst 1-800-32-CITGO, ext. 4336 ohernan@citgo. Jeneé Hall Sr. Administrative Assistant 1-800-32-CITGO, ext. 4469
[email protected] David Chavez Customer Business Services Manager 1-800-423-8434, ext. 5330
[email protected] Linda Bender Customer Service Manager, Northeast 1-800-423-8434, ext. 5320
[email protected] Quandra Williams Sr. Credit Manager 1-800-423-8434, ext. 4308
[email protected] Roslyn Prashell Customer Service Representative, Northeast 1-800-423-8434, ext. 5325
[email protected] Towaynna Croomes Contract Specialist, Northeast 1-800-423-8434, ext. 5513
[email protected] Aaron Morgan Contract Specialist, Northeast 1-800-423-8434, ext. 5511
[email protected]
Karina Estrada-Jaime Credit Manager, Northeast (CT, DE, MA, MD, ME, NH, NJ, NY, PA, VT, WV) 1-800-423-8434, ext. 5420
[email protected] After Hours Allocation Hotline 1-800-467-5685
Territory Sales Managers Teri Campbell (DC, DE, MD, WV) 443-292-4294
[email protected] Tom Eads (East MA, ME, NH, VT) 603-556-4534
[email protected] David Laughner (MD, NJ, PA, WV) 717-560-3853
[email protected] Peter Strassell (CT, MA, Eastern NY, RI, Southern VT) 413-684-4061
[email protected] Don Villamar (CT, NJ, Hudson Valley NY, NYC/Long Island) 845-778-0453
[email protected] Arnold Walton (VA, WV) 804-966-7597
[email protected] John Wyckoff (Upstate NY) 585-243-5195
[email protected]
Southern Region Contacts Rick Jones Manager, Wholesale Region Sales, Southern 1-800-992-4846, ext.4469
[email protected] Tim Ruehlen Region Supply Manager, Southern 1-800-32-CITGO, ext. 4909
[email protected] Diana Raney Region Pricing Manager Branded Gasoline (GA, FL, NC, SC) 1-800-32-CITGO, ext. 5988
[email protected] Robert Edge Region Pricing Manager Branded Gasoline (AL, MS, TN) 1-800-32-CITGO, ext. 1774
[email protected] David Marlatt Region Pricing Manager Unbranded Gasoline and Diesel (AL, MS, TN) 1-800-32-CITGO, ext. 5464
[email protected] Eleanor Rohlman Region Pricing Manager Unbranded Gasoline and Diesel (GA, FL, NC, SC) 1-800-32-CITGO, ext. 1736
[email protected] Joseph Minotti Region Marketing Programs Manager, Southern 1-800-32-CITGO, ext. 4984
[email protected] Debbie Stokley Marketing Support Manager, Southern 1-800-32-CITGO, ext. 4874
[email protected]
Susan Edge Region Brand Manager, Southern 1-800-32-CITGO, ext. 1995
[email protected]
Janet Redus Contract Specialist, Southern 1-800-423-8434, ext. 5512
[email protected]
Olga Hernandez Marketing Support Analyst 1-800-32-CITGO, ext. 4336
[email protected]
After Hours Allocation Hotline 1-800-467-5685
Jeneé Hall Sr. Administrative Assistant 1-800-992-4846, ext. 4469
[email protected] David Chavez Customer Business Services Manager 1-800-423-8434, ext. 5330
[email protected] Dana Lack Customer Service Manager, Southern 1-800-423-8434, ext. 5322
[email protected] Quandra Williams Sr. Credit Manager 1-800-423-8434, ext. 4308
[email protected] Shelly Lam Credit Manager, Southern 1-800-423-8434, ext. 4177
[email protected] David Fuentes Customer Service Representative, Southern 1-800-423-8434, ext. 5550
[email protected] Aaron Morgan Contract Specialist, Southern 1-800-423-8434, ext. 5511
[email protected]
Territory Sales Managers Patrick Codd (Southeast GA, FL) 407-342-0912
[email protected] Brad Dean (West NC, TN) 615-672-5392
[email protected] Tim Peabody (GA,West SC) 404-855-9877
[email protected] Jake Rantz (North & West FL, South AL, South MS) 850-932-8810
[email protected] Richard Kinney (AL, MS, SC) 205-425-5749
[email protected] Phil Smith (East NC, North SC) 919-552-7807
[email protected]
Commercial Sales Contacts Terry Sullivan Manager, Wholesale Region Sales Distillates 1-800-32-CITGO, ext. 4200
[email protected] Jamey Gill Commercial Sales Manager, Northeast and South Mid-Atlantic 918-492-8439
[email protected] Marshall McGowan Commercial Sales Manager, Midwest and Mid-Atlantic 217-321-1741
[email protected] John Kiernan Commercial Sales Manager, South 817-358-9476
[email protected] Justin Brymer Derivative Trader 1-800-32-CITGO, ext. 4721
[email protected] Rummy Sood Commercial Sales Support Analyst 1-800-32-CITGO, ext. 5718
[email protected] Stephanie Boothe Sr. Adminstrative Assistant 1-800-32-CITGO, ext. 1560
[email protected]
Teri Beach Customer Service Manager 1-800-423-8434, ext. 5323
[email protected]
Jeannette Ward Customer Contract Manager 1-800-423-8434, ext. 5711
[email protected]
Roslyn Prashell Customer Service Representative, Northeast 1-800-423-8434, ext. 5325
[email protected]
Towaynna Croomes Contract Specialist, Northeast 1-800-423-8434, ext. 5513
[email protected]
Denise Frazier Customer Service Representative, Central 1-800-423-8434, ext. 5326
[email protected]
Jo Ann Meyer Contract Specialist, Central 1-800-423-8434, ext. 5510
[email protected]
Alan Joiner Region Pricing Manager (IL, IN, MI, WI) 1-800-32-CITGO, ext. 4867
[email protected]
Aaron Morgan Contract Specialist, Northeast and Southern 1-800-423-8434, ext. 5511
[email protected]
David Marlatt Region Pricing Manager (AL, AR, LA, MS, TN, TX) 1-800-32-CITGO, ext. 5464
[email protected] Eleanor Rohlman Region Pricing Manager (DE, GA, FL, NC, SC, MD, VA, WV) 1-800-32-CITGO, ext. 1736
[email protected] Elaine Taylor Region Pricing Manager (CT, MA, ME, NH, NJ, NY, PA, RI, VT) 1-800-32-CITGO, ext. 5243
[email protected]
Janet Redus Contract Specialist, Southern 1-800-423-8434, ext. 5512
[email protected] Brian Joseph Credit Manager, Bulk 1-800-32-CITGO, ext. 5427
[email protected]
Continued on next page...
Commercial Sales CONTACTS Continued... Shelly Lam Credit Manager, Southern 1-800-32-CITGO, ext. 4177
[email protected] Karina Estrada-Jaime Credit Manager, Northeast 1-800-32-CITGO, ext. 5420
[email protected] Brian Joseph Credit Manager, Petrochemicals, Solvents 1-800-32-CITGO, ext. 5427
[email protected]
After Hours Allocation Hotline 1-800-467-5685
Payment Card CONTACTS Mike Pooler Manager, Payment Card Operations 1-800-423-8434, ext. 4991
[email protected] Rhonda Todd Payment Card Manager 1-800-423-8434, ext. 5366
[email protected] Tami Miculka Sr. Administrative Assistant 1-800-423-8434, ext. 4397
[email protected] Becky Hilton Consumer Card Programs Manager 1-800-423-8434, ext. 4778
[email protected] General and marketing information for CITGO Plus and CITGO Gift Card Lesley Dillingham Consumer Card Specialist 1-800-423-8434, ext. 4780
[email protected] CITGO Gift Card Kay Carlisle Payment Card Operations Manager 1-800-423-8434, ext. 4340
[email protected] Fraud and chargebacks
Erica Smith Sr. Chargeback Administrator 1-800-423-8434, ext. 4774
[email protected] Chargebacks - MasterCard/Paper Processing, Discover, WEX Natalie Hawthorne Sr. Chargeback Administrator 1-800-423-8434, ext. 5302
[email protected] Chargebacks - American Express and CITGO Plus
Charlotte Loomiller POS Retail Systems and Technology Manager 1-800-423-8434, ext. 4718
[email protected] Donna Gordon POS Product Manager 1-800-423-8434, ext. 4781
[email protected] Jeff Maybray POS Product Manager 1-800-423-8434, ext. 4782
[email protected]
Jana Roberts Sr. Chargeback Administrator 1-800-423-8434, ext. 4326
[email protected] Chargebacks - Visa, CITGO Fleet, Voyager
Sherry Thompson POS Product Manager 1-800-423-8434, ext. 5494
[email protected]
Kay Carlisle Fleet Card Manager 1-800-423-8434, ext. 4784
[email protected]
Information on CITGO-certified systems, requests for software enhancements and status on upcoming software releases
Karen Lacey Fleet Card Representative 1-800-423-8434, ext. 4775
[email protected] CITGO fleet information: sales brochures, reports, general questions, rebates and tax exemptions
POS Support/Settlement Kim Moore 1-800-423-8434, ext. 5962
[email protected] Ann Walls 1-800-423-8434, ext. 5357
[email protected] CITGO Settlement Help Desk 1-800-533-3421, option 2, option 3
[email protected] Batch settlement/Payment issues POS rental invoices: copies and inquiries Vx570 equipment orders, returns and billing Gift Card inquiries CITGO POS Product Managers 1-800-423-8434, ext 5415 Information on CITGO-certified systems, requests for software enhancements and status on upcoming software releases VeriFone helpdesk and software maintenance Contract inquiries and issues PCI compliance inquiries for POS equipment CITGO Broadband 1-800-423-8434, ext. 4333 Orders and billing inquiries for SmartLink and SPRINT wireless
Heartland (CITGO) Help Desk 1-800-533-3421, option 2, option 2 Gift Card orders (No POP) Vx570 terminal hardware and software issues POS software and connectivity issues POS forms Voice authorization SmartLink and SPRINT wireless problems
Helpful Payment Card Numbers
Marketing Technology
Manual Imprinter Main Line 1-800-423-8434, ext. 4398
[email protected] Manual imprinters, imprinter plates (slugs) and imprinter returns
Dan Rickel Retail Marketing Technology Manager 1-800-331-5483, ext. 5238
[email protected] Assistance with payment card, data management and loyalty programs
Merchant Supplies Center 1-800-805-8492 Payment card forms, applications and Gift Card POP CITGO Paper Processing 1-800-423-8434, ext. 4774 Paper processing and settlement questions
Fleet Customer Service Help Desk 1-800-561-4991 Fleet VIP Hot Line 1-866-249-4723 VeriFone PIN Pads and POS Equipment 1-800-423-8434, ext. 4397
[email protected] VeriFone PIN Pads and VeriFone POS Equipment ordering and billing inquiries
