XYBIX SYSTEMS Trouble Shooting Guide
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com 1 Copyright © Xybix Systems, Inc. Nov 2011
W E L C O M E TO Y O U R X Y B I X F U R N I T U R E
Operations Trouble Shooting Guide Trouble Shooting your console
Identifying your hand control It is important to identify which hand control your console has for troubleshooting desk height adjustment problems.
KB Flush Mount TMU- 30 pt. # 13062
KB Pull Out TMK- 30 Discontinued pt. #12534
KB Recessed TME-20 pt. # 12814
*Please note, if you do not see your specific hand control pictured above, please contact Customer Service.
KB Reset Instructions To reset -make sure that nothing is under the console to bind it up or hit (like a trash can etc) and make sure nothing is hanging over the work surface edges to get caught in between the front and rear surface. Then hold the “up” and the “down” button on the hand control that displays the A64 error code. The surface should move slowly and evenly all the way down to the very bottom of the last leg stage. Once it is down all the way, let go of the buttons and the surface will move up slightly by itself about a quarter of an inch, to the control box’s “Memory Bottom”. You will also hear the control box make a beeping tone sound (not very loud) alerting you that its reset. The hand control will then display 59 and should move up and down normally. -If the hand control continues to say A64, it has not finished the reset, and you need to continue to hold the buttons down. -If only one leg moves or if the hand control says A6F, stop trying to reset. Call Customer Service to continue or see trouble shooting graph for further instructions.
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com 2 Copyright © Xybix Systems, Inc.
Nov 2011
W E L C O M E TO Y O U R X Y B I X F U R N I T U R E
Identifying your hand control, cont...
Logic Data Flush Mount 2-4 Leg Memory pt. # 14175 & 14181 for multi leg
Logic Data Swing Out 2-4 Leg pt.# 11009 or Multi Leg Memory Discontinued pt. #11011
Flush Mount Logic Data 2 Leg Memory pt.# 14175 & 14181
*Please note, if you do not see your specific hand control pictured above, please contact Customer Service.
Logic Data Reset Instructions To reset -make sure that nothing is under the console to bind it up or hit (like a trash can etc) and make sure nothing is hanging over the work surface edges to get caught in between the front and rear surface. Then hold “down” button on the hand control. The surface should move slowly and evenly all the way down to the very bottom of the last leg stage. Once it is down all the way, continue to hold the down button until you hear the control box make a “clicking” noise. Then, let go of the button and the surface will move up slightly by itself about a quarter of an inch, to the control box’s “Memory Bottom”. -If the surface does not move or if only one leg moves during reset, stop trying to reset. Call Customer Service to continue or see trouble shooting graph for further instructions.
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com 3 Copyright © Xybix Systems, Inc. Nov 2011
W E L C O M E TO Y O U R X Y B I X F U R N I T U R E
Console Trouble Shooting Graph Failure
QuesƟons
Is the control box /transformer No Display-no connected to power working power outlet? 1
Hand control beeps when pressing a buƩon
2
Are the leg motor cables properly connected to the control box (Insufficient plug contact)?
Does the work
Handset shows surface move up “E”
or down?
QuesƟons
AcƟon
Further AcƟon Steps
Check for poor connec ons on Extension Cables
If all connec ons Reset Control Box EMail Customer are good, then according to the Service and unplug from power Trouble Shoo ng reference failure for minimum 10 sec instruc ons line number and replug
When pulling on Hand Controller cable, are the colored wires exposed?
Turn power offIf all connec ons open Hand are good, then Controller by unplug from power removing screwsfor minimum 10 sec place cable connec on in strain and replug relief If you push the wires towards the hand control and it works this is an internal short.
Is the hard wired connec on to the hand control loose?
4 If soluƟon causes the table to Table leans to one side, aŌer/ become more out during of level-STOP-and movement contact Customer Service
SoluƟon
Is the hand control Are the leg motor connected at the If all connec ons cables properly Reset Control Box EMail Customer Control Box? When are good, then connected to the according to the Service and pulling on Hand unplug from power control box Trouble Shoo ng reference failure Controller cable, for minimum 10 sec (Insufficient plug instruc ons line number are the colored and re-plug contact)? wires exposed?
3
IntermiƩent hand control operaƟon
QuesƟons
Is there an obstruc on or overload?
Handset s ll shows “E”Replace handset EMail Customer Service and reference failure line number Replace handset EMail Customer Service and reference failure line number
Are the leg motor If all connec ons cables properly EMail Customer are good, then connected to the Remove overload/ Service and unplug from power control box reference failure for minimum 10 sec obstruc on -Reset (Insufficient plug line number and re-plug contact)?
5 Table moves 2 Are there any inches in obstacles in the opposite direcƟon while movement path? moving
Remove obstacle
EMail Customer Service and reference failure line number
6
Control beeps twice when pressing a buƩon
Is the child lock ac vated?
Deac vate child EMail Customer lock by pressing the Service and “M”bu on for 10 reference failure sec. line number
7 Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com 4 Copyright © Xybix Systems, Inc. Nov 2011
W E L C O M E TO Y O U R X Y B I X F U R N I T U R E
Failure
QuesƟons
QuesƟons
If soluƟon causes
Are the leg motor cables properly connected to the control box (Insufficient plug contact)?
While reseƫng, the table to only one leg become more out moves, no of level-STOP-and funcƟon contact Customer aŌerwards
Service
8
SoluƟon
AcƟon
If all connec ons Reset Control Box are good, then according to the unplug from power Trouble Shoo ng for minimum 10 sec instruc ons and re-plug
EMail Customer Service and reference failure line number
If all connec ons Reset Control Box EMail Customer are good, then Service and according to the unplug from power reference failure Trouble Shoo ng for minimum 10 sec instruc ons line number and re-plug
Beep on keypress
9 Are the leg motor cables properly AŌer reset, no connected to the movement poscontrol box? sible (Insufficient plug contact) 10
11
QuesƟons
Further AcƟon Steps
Reset Control Box according to the Trouble Shoo ng instruc ons
EMail Customer Service and reference failure line number
Are the leg motor Is the control box / If all connec ons cables properly Reset Control Box transformer are good, then connected to the Is the hand control according to the No reset posconnected to unplug from power sible control box Trouble Shoo ng connected? working power for minimum 10 sec (Insufficient plug instruc ons outlet? and re-plug contact)?
EMail Customer Service and reference failure line number
Are the leg motor cables properly Legs stop while connected to the performing reset control box? procedure (Insufficient plug contact) 12
Handset shows an ERROR code
“A64”-Reset
13
Reset Control Box according to the Trouble Shoo ng instruc ons
EMail Customer Service and reference failure line number
“Hot”-The LogicS control unit is fi ed “A6F”-Check for Consult ERROR Reset Control Box with overhea ng obstruc ons in code list-If code is according to the protec on. movement. Check not in list, contact Trouble Shoo ng Overhea ng has instruc ons motor cables. Reset. caused the unit to Customer Service stop.
EMail Customer Service and reference failure line number
Are the leg motor cables properly Control Box connected to the clicks & Console control box? does not move (Insufficient plug contact) 14
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com 5 Copyright © Xybix Systems, Inc. Nov 2011
