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Employee Trouble Shooting and Sales Guide

Experience Car Wash Excellence

Table of Contents

Welcome This guide is designed to assist employees to maximize the up-time of the car wash and maximize the profitability by keeping the car wash operational.

Daily Activity (1stShift) Daily Drive Through (1stShift) Cold Weather Activity How To Sell A Car Wash Handling Customer Objectives Trouble Shooting (Touch Free Wash) Trouble Shooting (Friction Wash) Trouble Shooting Circuit Breakers How Disable Wheel Scrub Reset The Coin Box CAW Selling a Ticket Check A Code To Void a Code Closing The Car Wash Reports Revenue View Mangers Report View Wash Statistics Washes Used Car Wash Tab Wash Upgrade Tab Proper Way to Shut Down the Code-A-Wash (Touch Screen) Code-A-Wash (Not Touch Screen) Reports Shift/Manger Available Reports Code-A-Wash Functions Code-A-Wash Programming Maintenance and Diagnostics Print Shift/Mangers Report Procedure to get Mangers Report What is on a Shift/Manger Report Trouble Code Index

3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 20 21 22 22 23 24 25 25 26 27 28 29 29 30 32

Daily Drive Through – 1st Shift Observe a car being washed or when entry / exit doors are in operation, use a maintenance code to wash a car –(Ultimate Wash)

Daily Activity – 1st Shift Estimated time: 20 Minutes

•The car wash floor can be slippery, use caution •Activate emergency cut-off before entering carwash bay—Wear safety vest and eye protection. Use cones as appropriate to block off entrance and exit •Be sure walkie-talkies are with you and turned to correct frequency •Walk the perimeter of the building and remove all debris and trash –Neatly coil air hose reel and vacuum hose –Empty Coin Box and return money to Manager immediately •Clear Out “Coin Box Totals”on Code-A-Wash IV –Touch Screen Go to Reports>Current>Closer>Yes to Clear –Non Touch Screen Insert &Turn MangersKey>Mode/Select>Fleet >Coin Box Totals>Enter>Clear>Turn &Remove Key>Mode/Select (Main Screen) •Enter the carwash backroom: –Check floor is dry (no chemical spills, no water leaks) -Is salt in tank? –Chemical drums should be 1/3 full -Check oil level on compressor\gauge. –Listen for any unusual noises, such as air compressor not switching off –Drain Air Compressor, if auto drain present shown on the right no drain is needed. If compressor has ball valve open valve until the water quits coming out. •Walk through Carwash Bay –Check to ensure all lighting working –Sweep, Pick up and throw out any debris or trash –For Friction washes –check brushes for any foreign material and remove

Ball Valve Open and Drain

Auto Drain

•Listen for coin box message accuracy (where applicable) i.e. is the correct wash purchased •Test coin box intercom for operation-Can you communicate with CSR in the store? •Enter or Green prompt light is functioning properly •Check the stop light and or buzzer (where applicable) are they working? Also check the Yellow back up light. Is it functioning correctly? •Application of all chemicals covers entire vehicle evenly •Brushes touch vehicle (with Touch Free wash-The High Pressure Rinse is pressurized) •While vehicle is being washed, check lighted menu feature sign, are displayed menu items in correct sequence and all lights are operational •Dryer turns on and off and air is blowing from all nozzles •Ensure count down timer is working (at exit of carwash) •Check to ensure car is clean and dry

How To Sell the Car Wash How To Sell The Car Wash

Cold Weather Operations Cold Weather Activity - Every 4 hours (day and night) where local policy dictates OK Special Inspection -5 minutes Note! For temperatures below 35 deg. F. rd

3 Shift employees do not normally go outside, contact manager if uncertain •Bay doors are closed except when a car is entering or exiting. •Bay heaters are working (should be able to feel the radiant heat from the heaters) •Back room heater is working •Check for Ice buildup on the door rails (melt the ice by closing the carwash for 30 minutes to allow the bay heaters to warm the space) •Apply salt to ice buildup under the doors and to ice at the entrance & exit Why? There is a risk of seriously damaging the carwash equipment if it freezes. When? If the outside temperature is below 35 deg. F. What? Walk through the car wash every 4 hours and check the following: Follow local safety precautions for nighttime outside work. 1.

2.

3. 4.

5.

The bay doors should automatically come down when the outside temperature falls below 35 deg F. (Depending on the site equipment, one door may close before the other.) They should stay down, except when they automatically open to let a car in or out. The doors should NOT be open at the same time. Call for immediate service if the doors do not operate properly. The wash bay heater should be working. It is usually a radiant heater near the ceiling; you should be able to feel the heat coming from it. Call for service if the heater is not working. The back room heater should be working. It may be a radiant heater, or one of several types of space heaters. Call for service if the heater is not working. Watch for buildup of ice on the door rails. Too much ice will interfere with the operation of the door. Melt the ice by closing the carwash for about 30 minutes to allow the heaters to warm the bay. Apply salt to remove / prevent ice buildup under the bay doors and at the entrance and exits. Salt may be ordered from Ryko

•Ask The Customer If They Would Like A Car Wash Today? •Ask The Customer If The Would Like The Works Wash? •Would You Like To Try Our New (if New) Car Wash Today? •Do You Have One Of Our V.I.P. Cards? •Would You Like A Car Wash, It Looks Like The Line Is Really Short Right now •How About A Works Wash Today? Study and Know The Menu •Know The Names Of The Different Washes. •Be Ready To Explain The Differences Quickly •Try Different Washes When Performing Test Washes You Are The Expert Your Customer Will Rely On Your Advice! Ask The Customer If They Want A Wash! It’s Important! •Your Customer May Honestly Forget to Buy One. •A Car Wash Is Good For The Car! •Customer Appreciate The Convenience •Today’s Car Washes Do A Good Job! •The Car Wash Is A Profitable Item To Sell.

Trouble Shooting – Touch Free Washes Reduce carwash downtime by checking common problems that don’t require a maintenance call

Handling Customer Objections

Check the machine position. Use the manual drive functions at the Remote Communications Interface Box and drive the machine to the exit end of the tracks (For Voyager& Monarch machines, home is at the carwash entrance, for US2001, OHD, Radius and Soft Gloss, home is at the exit of the carwash.

•“It’s Rainy Today” –The Wash Ticket Is Good For 14 Days. •“No, I’m In A Hurry” –The Wash Ticket Is Good For 14 Days. •“No, I Just Got My Car Washed” –The Wash Ticket Is Good For 14 Days.

Customer Complaints •“My Car Didn’t Come Clean” –Put The Customer Through The Wash Again.

The carwash open/ car wash closed switch or function is used to start up and shut down the vehicle wash system. When placed in the carwash open position the vehicle wash will operate. When placed in the carwash closed position the coin box will accept no codes and the machine will not operate. In this position the manual positioning control switches can be enabled by putting the key switch in the enable position. A remote control switch box (shown to the left) installed on the bay wall contains switches that allow the operator to stop the machine, move the machine manually, position the trolley, rotate the arm, or test the high impact pump. These are very important when returning a machine to the Home position. If the machine must be stopped immediately, the Emergency Stop Button may be pushed in to halt all machine movement. In order for the machine to run normal again the button must be pulled out and the machine returned to the home position.

•“Your Washed Damaged My Car” –Have The Manager Go Out And Look At The Car If Possible Take Pictures. •Try To Determine How The Wash Could Have Damaged The Car. •Verify The Wash Is Working Properly. •Explain To The Customer What Most Likely Happened. •Fill Out The Report. •Notify District Manger Of The Incident. •“It said That My Code Was Invalid” –Perform Check A Code on the Code-A-Wash. If Invalid, Check Dates and Print A New Ticket For The Customer. •“The Wash Broke Off My Antenna” –Was The Power Antenna Down?

Main Circuit Protectors. Check circuit breakers on the panel, and make sure the machine is not tripped. Check the Code-A-Wash Make sure the Code-A-Wash IV console (where applicable) reset Light is NOT on. If it is, reset it (The CAW reset button is an Emergency stop button and the light must be off.

Look At Trouble Code

RESETTING A RADUS WITH A TOUCH SCREEN

5. Press Manual Drive

1. Check the Two Digit Code

Trouble Shooting – Radius Keypad Reset 1. Check the two digit code on the remote control switch box as shown on the left. 2. Check to make sure the Emergency Stop Button is out if not a (Code 40) will be displayed . When the button is pushed in the carwash will not operate. 3. Verify that the machine is at home which is shown on the left. If not, you will get a two digit code of 33. Home Position is all the way towards the exit with the arm on the right side facing the opposite wall. 1. To reset a code 33 1. Press F2 which will access the Site Menu Screen Sometimes this screen cannot be accessed unless the Site password has been entered. The site password is 2723.

2723 If prompted for a password Please follow the next three steps if not skip to step 5. 2. Enter “2723” into the password space and then hit “Enter”

3. Press “OK”

2. Then Press F2 which will access the Manual Drive Screen

3. The Manual Drive Screen will allow the machine to be driven Manually 1. F1 will return you to the Site Menu Screen 2. Press and hold the up arrow key on the display unit to cause the gantry to drive forward. 3. Press and hold the down arrow key on the display unit to cause the gantry to drive in reverse. 4. Press and hold the right arrow key on the display unit to cause the trolley to drive to the right. 5. Press and hold the left arrow key on the display unit to cause the trolley to drive to the left. 6. Press and hold the F5 key on the display unit to cause the arm to rotate forward. 7. Press and hold the F6 key on the display unit to cause the arm to rotate reverse. Note: The keys that cause movement are momentary switches. Movement will only occur while they are pressed.

6.The Manual Drive Screen will allow the machine to be driven Manually. a) Pressing “Back” will return you to the Site Menu Screen b) Press and hold the Gantry Forward key on the display unit to cause the gantry to drive forward. c) Press and hold the Gantry Reverse key on the display unit to cause the gantry to drive in reverse. d) Press and hold the Trolley Right key on the display unit to cause the trolley to drive to the right. e) Press and hold the Trolley Left key on the display unit to cause the trolley to drive to the left. f) Press and hold the Rotate Forward on the display unit to cause the arm to rotate forward. g) Press and hold the Rotate Reverse on the display unit to cause the arm to rotate reverse. Note: The keys that cause movement are momentary switches. Movement will only occur while they are pressed.

4. Press “X”

Trouble Shooting Circuit Breakers

Proper Position of breaker when everything is okay

Trouble Shooting – Friction Washes Check the machine’s position. Use the manual drive key at the Remote Communications Interface Box and drive the machine to the exit end of the tracks (For Voyager & Monarch machines, home is at the carwash entrance, for US2001,SGXS and Select-A-Wash, home is at the exit of he carwash.

Tripped overload needs to be reset This is home position

Turn key to move machine Turn counter clockwise to reset breaker

Check Debris under Treadle Plate. Check for debris under the treadle plates and rails. Treadle should be clean and free of obstructions

Check the Power switch on Electrical Panel. Make sure the Power is in the “ON” position.

On position

Main Circuit Protectors. Check circuit breakers on the Panel, and make sure the machine is not tripped.

Off position

Check the Code-A-Wash Make sure the Code-AWash IV console (where applicable) reset Light is NOT on. If it is, reset it (The CAW reset button is an Emergency stop button and the light must be off.

Look At Trouble Code

Alarm for circuit protector tripped

Disabling the Wheel Scrub

Make sure the wheel scrub is against the machine (2)

Turn Off the Power switch on Electrical Panel

Off Position

On Position

When ever a breaker trips it will look like the photo on the left. Steps To Reset 1. Go to the Wash or Electrical Control Cabinet 2. Open the two Plastic doors on Right side if present (Looking at Exit)

Steps to Disable a Wheel Scrub (Code 10) 1. Enter Wash

3. Turn Off Power Like Shown in picture above

2. Look at wheel Scrub make sure that they are all the way in against the machine.

4. Open Door

3. On right Side Open the two plastic doors (Facing towards the exit)

5. Once the door is open you will see something like the picture on the left 6. Find the One that looks out of place like the picture on the left. (Tripped Breaker)

4. Turn Off High Voltage Power 5. Locate the “Wheel Scrub” switch as shown in the picture to the left 6. Then Flip switch to “Disable”

7. Turn the breaker Counter Clockwise so it looks like the picture on the left

7. Close the metal door

8. Then turn Breaker clockwise to its normal position. Show on the left.

9. Close the two plastic covers

9. Shut the door and make sure to turn the High Voltage to the “ON” Position 10. Close Plastic doors if present 11. Drive the machine “Home” If needed

8. Turn High voltage “ON” 10. Then Drive the machine all the way to the home position. 11. Test Car Wash.

To Sell A Wash – CAW IV Touch Screen This Procedure is only if POS system is not working or showing car wash offline on POS system. Note: When the SALE button on the main screen is pressed, a screen similar to the illustration below appears showing the selection of wash packages available for sale. On this screen the attendant selects the package the customer has purchased to create a wash code ticket .The wash ticket contains a randomly generated 5-digit code that the customer may enter at the wash bay coin box to arm the wash equipment.

Resetting The Coin Box

TO CREATE A WASH TICKET:

AMTT-CS Color Screen Coin Box Normal Screen

–Press the button containing the description or name of the desired wash package. Note: If the desired wash package does not appear on the screen, press the MORE button to view additional wash packages.

To Reset Follow This Procedure

–Whatever discounts have been setup as available for the selected wash package will appear across the center of the screen (see the illustration above). If a discount should be applied to this wash purchase, press the appropriate discount button.

(AMTT CS System Only)

–View the entire purchase in the pane in the lower left of the screen and verify that the selections and total are correct. If incorrect, press the CLEAR button and reenter selections.

Touch the Screen - Type in #2723*

–When selections are correct, press the ACCEPT key. The wash ticket prints and the ticket paper advances to dispense the ticket. Touch the ABC Key next to User. Using on screen keyboard, put in your User Name then touch green. Perform same procedure for Password

Standard AMTT Coin Box If there is a problem with entering code or key pad on the Standard AMTT coin box Open the coin box and Locate the breaker and shut it “Off” then back “ON”.

Touch “System Setup”

Touch “Reboot” The system will reset itself.

Turn Off Breaker then Turn Back On To Rest AMTT

–Take hold of the upper portion of the dispensed ticket and pull slightly toward you while moving your arm gently in a diagonal motion from right to left or left to right to tear off the ticket from the paper supply roll. –Give the ticket to the customer.

Voiding A Code To Void A Code Number

Checking a Code The CHECK A CODE button is used to view and check information about a wash code entered at the coin box showing the type of wash the code purchased, the date the code was issued, and the date the code expires. If the message shows the code to be invalid, an "INVALID" message appears on the display. This means that either the code number has not been issued, that it has already been used, or that the number of days valid have expired. An attendant may need to determine if a 5-digit code number is valid.

Occasionally the attendant may need to void a code number (make a code invalid or kill a code) -While on the main operation screen, press the CHECK A CODE button -Enter the five digit code number to be checked on the numeric keypad -Press the ENTER key on the numeric keypad -Press the PRESS TO VOID key

TO VERIFY A CODE NUMBER –While on the Main Operation screen, press the Check A Code button. The Check A Code screen (right) appears.

This erases this code number from memory. A “VOIDED” message appears at the top of the display followed by a description of the wash purchased, the issue date and the date the code was voided

–Enter the five-digit code number to be checked on the numeric keypad. –Press the ENTER key on the numeric keypad. If the code number is valid, a "VALID" message will appear on the display with a description.

Press The Button To Void The Code

The Options tab contains the settings that assign the wash functions (options) that will be included in the wash tickets generated for fleet sales for this account. - Use the up and down arrows to scroll through the list of wash functions that should be included in the wash provided to the fleet account. -

Fleet Code (General Tab)

Touch on the descriptions in the list to select them. Note: As you touch a selection, a check mark should appear to the left of the description. To unselect, touch the selection again. The check mark should disappear.

111

-

When all desired wash functions have been selected, press the Accept button.

GENERAL (TAB) The settings on the General tab assign the basic account information (i.e., account number, account name, the price of the wash assigned to the account, and the code number that may be assigned to an account for arming a wash. ACCOUNT NAME Press the ABC… button to the right of the Account Name field to access the onscreen keyboard. "Type" in the desired name for the new account and press the Accept key on the keyboard. PRICE Press the 123… button to the right of the Price field. The onscreen numeric keypad appears. Press the Clear button. Enter the price required to purchase the wash in dollars and cents (e.g., 5.00, 6.00, etc.). Press the Accept key on the keypad. FIXED CODE If desired, a 5-digit code number may be assigned to a fleet account so that the fleet personnel do not need to receive a wash ticket before each wash. Rather, they may go directly to the wash bay coin box and enter the assigned code. Each use of the fixed code is recorded and charged to the account and against any wash limits that apply. Press the 123… button to the right of the Price field. The onscreen numeric keypad appears. Press the Clear button. Enter a 5-digit number to be assigned to this account. This 5-digit code number will be entered at the wash bay coin box by fleet personnel to receive a wash. Note: When assigning the code, if the code you enter is already in use, a message will inform you to try another number. Press the Accept key on the keypad.

LIMIT WASHES - The Limit Washes setting enables or disables the Wash Limits setting that limits the number of washes allotted to the fleet account. Press the button beside Limit Washes to toggle between the YES and NO setting. Set to YES to enable the Wash Limit setting. If set to NO the Wash Limits setting appears as N/A (not applicable). WASH LIMIT - The Wash Limit setting is the number of washes allotted to a fleet account if the Limit Washes setting is set to YES. When the last wash allotted to the account has been used, a ticket prints to indicate that the account has no remaining washes. When the fixed 5-digit code is entered at the coin box, the customer is informed that the code is invalid. Press the 123…button to access the onscreen numeric keypad. Press the Clear button on the numeric keypad. Enter the numbers for your setting. Press the Accept button on the keypad to confirm the setting and close the keypad. DAYS VALID - The Days Valid setting limits the number of days a fleet account's fixed 5-digit code number is valid. Press the 123…button to access the onscreen numeric keypad. Press the Clear button on the numeric keypad before entering your setting. Then "type" in the numbers for your setting. Press the Accept button on the keypad to confirm the setting and close the keypad. Press the Accept button in the lower right hand corner of the display to accept all of the new settings for the account and return to the Fleet Account Maintenance display screen. Press the CLOSE button in the lower right hand corner of the display to exit Fleet Account Maintenance and return to the Setups Menu. Press CLOSE again to return to the Main Operations Menu.

Fleet Code (Edit or Re-Charge the Account)

THE "CLEAR ACCOUNT" BUTTON The Clear Account button on the Fleet Account Maintenance screen is used to remove all information from an account number. This includes the programmed account name, limits, codes, totals, and balances. When the account has been cleared the account number will be designated as "Available" on the Fleet Account Maintenance screen and may be re-programmed for a new fleet account customer. IMPORTANT: BE SURE TO SELECT THE CORRECT ACCOUNT BEFORE PRESSING THE "CLEAR ACCOUNT" BUTTON. USE THE LEFT AND RIGHT ARROW BUTTONS IN THE UPPER RIGHT HAND CORNER OF THE FLEET ACCOUNT MAINTENANCE SCREEN TO SCROLL THROUGH ACCOUNT NUMBERS UNTIL THE ACCOUNT NUMBER YOU WISH TO EDIT IS DISPLAYED. THE "PRINT " BUTTONS Press the Print Account Report button to print a detailed report pertaining to the account displayed on the screen. Press the Print Summary button to print a report summarizing the information for all accounts. Press the Print Full Report button to print a detailed report of the information for all accounts

On the Main Operation Screen, press Menu. This opens the Setup Menu. On the Setup Menu screen, press Fleet Accounts. The Fleet Account Maintenance screen displays account information for Account #1 (for the account number, see the first line of information in the window). Use the left and right arrow buttons in the upper right hand corner of the Fleet Account Maintenance screen to scroll through account numbers until the account number you wish to edit is displayed. Press the EDIT button. This opens the setups screens for the account number currently shown on the display. Enter changes to the information on all tabs and press the Accept button. THE "RE-CHARGE" BUTTON When a fleet account's Wash Limit washes are all used, the owner/manager may choose to replenish the supply available to the account. Pressing the Re-charge button on the Fleet Account Maintenance screen restocks the full number of washes set in the Wash Limit field. Refer to the Limits tab under Fleet Accounts Setups. IMPORTANT: BE SURE TO SELECT THE CORRECT ACCOUNT BEFORE PRESSING THE RE-CHARGE BUTTON. USE THE LEFT AND RIGHT ARROW BUTTONS IN THE UPPER RIGHT HAND CORNER OF THE FLEET ACCOUNT MAINTENANCE SCREEN TO SCROLL THROUGH ACCOUNT NUMBERS UNTIL THE ACCOUNT NUMBER YOU WISH TO EDIT IS DISPLAYED.

Reports Press the Reports button on the Main Operation Screen to view reports selections on the touch screen or print report information. GENERATING REPORTS

Closing The Car Wash The CLOSE WASH button is used to deactivate wash equipment operation and prevents customer actions at the coin box from arming the carwash equipment. Depending on the coin box installed:

Reports may be generated to view information from different perspectives or types. Report screens allow the operator to select which device or wash information is included in the report and the date range included in the report. –Select the device type by touching one of the following in the upper left hand side of the screen: CAW (Code-A-Wash), POS (Point-Of-Sale), Coin boxes, or Vacuums. This will limit the report to information generated by this device's).

–The customer may see a visual Car Wash Closed type message on a screen. –Money, credit cards, or wash club cards will be rejected. –Codes will not be accepted. –An audio message may inform the customer that the carwash is closed.

–Use the arrow buttons beside the selection boxes to scroll and select the date information and what type or device information is used to create the report. When selecting a date, ranges are provided in the selection box or, if preferred, the report dates can be customized to time frames more pertinent to location needs (See Customizing A Report's Date Range).

TO CLOSE THE CAR WASH:

–When the selections for the device, date, and type of report are completed, press the Accept button at the bottom of the screen to display the report.

–Press the Close Wash button on the Main Operation Screen. The message "Do you want to close the carwash?" appears on the display. –Press the Yes button. The Close Wash button on the Main Operation Screen turns red and stays red until the carwash is reopened.

–Reports generate quickly and can be viewed on the display and/or printed. Changes made to the selections determining what and how the report prints immediately alter the report. In cases where all the information cannot be viewed at once, arrowed buttons are provided on the display to scroll the information up or down or right or left as necessary.

TO REOPEN THE CAR WASH: –Press the Close Wash button on the Main Operation Screen. The message "Do you want to open the carwash?" appears on the display. –Press the Yes button. The Close Wash button on the Main Operation Screen turns white.

Click Here For List of Reports

Press Here To Close The Wash

Manager Report Views WASH STATISTICS

Statistics (TAB)

Revenue Reports View

Washes Sold Selection

Revenue (TAB)

Description The Revenue tab contains the reports concerning money and sales. When a report is displayed, a message appears asking if you wish to clear the totals. Select YES to zero out all totals. Select NO to retain the totals information.

Washes Sold/Hour Current

Shift

The Current report shows revenue totals currently maintained.

The Washes Sold report details the total number of each wash package sold. Use the up and down arrows on the display to select the report type from the list provided. The report's date range may also be revised to generate the report according to one of the ranges offered or according to a customized date range best suited to location requirements. The Washes Sold / Hour report indicates the percentage of the total sales that were sold during each hour. Use the up and down arrows on the display, to select the wash package to be included in the report from the list provided. The report's date range may also be revised to generate the report according to one of the ranges offered or according to a customized date range best suited to location requirements.

This Shift report shows the wash package sales, discounts, and sales tax totals that have accrued since the last time shift totals were cleared.

Manager

The Manager's report shows the cumulative wash package sales, discounts, and sales tax totals since the Manager's totals were last cleared.

Income Cycle

The Income Cycle report tracks the generated revenue. Note: A Host Code-A-Wash can generate report information for both host and remote Code-A-Washes on the network. A Remote Code-AWash presents report information generated by the remote CodeA-Wash only. If reporting income for a POS, the report shows information that was generated by the POS that is connected to the Code-A-Wash only.

Lifetime

The Statistics tab contains the reports concerning the number, type, and time washes and wash upgrades were sold.

The Lifetime report shows the revenue accrued since the equipment was installed.

Bar Graph Showing Washes Sold

Car Wash Tab Car Wash (TAB)

The Carwash tab contains the reports pertaining to the wash equipment operation. This information for these reports is provided from the machine's PLC. In addition to the report the screen displays the machine serial number, the program installed, and a list of support documents pertaining to the program.

Wash Counters

Counter information for each carwash is provided on this screen. Use the left and right arrows in the upper right hand corner of the screen to select which carwash number to display. The field on the left of the screen displays the counter device descriptions and values (counts). Use the up and down arrows to scroll through the device descriptions.

Diagnostics

The Diagnostics report presents two types of reports: Events and Call-In Events. Each of these reports provides the Date and Time of each event, the Count during which an event occurred, and the code that was generated.

Manager Report Views - Continued Washes Used

Washes Used

Washes Used/Hour

The Washes Used report reflects the number of wash tickets that have been used at a coin box. Use the up and down arrows on the display to select the carwash to be included in the report from the list provided. The report's date range may also be revised to generate the report according to one of the ranges offered or according to a customized date range best suited to location requirements. This report may be viewed on the screen or printed on the standard CAW IV printer. The Washes Used /Hour report indicates the percentage of the total wash tickets used that were used during each hour. Use the up and down arrows on the display to select the carwash to be included in the report from the list provided. The report's date range may also be revised to generate the report according to one of the ranges offered or according to a customized date range best suited to location requirements. This report may be viewed on the screen or printed on the standard CAW IV printer.

Wash Settings Wash Times

Chemical History

Wash Upgrades

Wash Upgrades Bar Graph Showing Washes Used

The Wash Upgrades report indicates the number of upgrades to wash packages that were purchased at the coin box and the percentage of upgrade that were from level 1 to 2, 2 to 3, and 3 to 4. Use the up and down arrows on the display to select the coin box to be included in the report from the list provided. The report's date range may also be revised to generate the report according to one of the ranges offered or according to a customized date range best suited to local requirements. This report may be viewed on the screen or printed on the standard CAW IV printer.

Code-A-Wash IV Accessing the Manager's Mode by Key

Proper Way To Shut Down The CAW IV IC & Touch Screen

The Manager's Mode may be accessed with either a Manager's key inserted in the key slot at the bottom of the Code-A-Wash control unit, or by entering a special manager's pass code number which may be programmed to eliminate the need for a key.

Step 1

IMPORTANT! The Manager's Key must be accessible for service or maintenance purposes, but should be kept secure by the manager or a designee to prevent accidental programming loss or unauthorized access.

Starting at the main menu, press the Setup Menu button. You may need to “login” to be able to access Setup menu button.

Steps To Follow 1. Insert the Manager's Key and turn to horizontal position. 2. Press Mode/Select 3. Manager's Mode is accessed. First message "Print Shift/Mgr's Report" appears on the display.

Step 2 Press the red “Exit” button

Step 3 Press the Shutdown button. A few moments later, another window will open indicated that “it is now safe to turn off your computer”. At this time you may switch off the CAW IV power switch at the rear of the CAW console. To restart CAW, turn on the power switch.

Insert Key Here (Turn Clockwise) For Manger Mode

Code-A-Wash Function

CAW IV Reports Selections:

Pressing ENTER result:

Print Shift/Mgr's Report

Presents the following submenu of reports available for printing. Scroll with RIGHT ARROW key.

Selections:

Report*

To Print:

Shift/Mgr's Report

X

Press ENTER

Washes By Hour Report

X

Press ENTER

Washes Used Report

X

Press ENTER

Washes Sold Report

X

Press ENTER

Upgrade Report

X

Press ENTER

Power ON/OFF Log

X

Press ENTER

Income Cycle Report

X

Press ENTER

Lifetime Totals Report

X

Press ENTER

*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket report containing this information.

Pressing ENTER result:

Coin Box Totals

Prints report indicating the amount of money taken in by the coin box since the last time it was cleared.

Edit Promo Messages

Allows the manager to edit or change promotional message printed on the wash tickets.

Edit Code-A-Wash IV Key

Allows setup of wash keys on the CAW IV keypad for selling washes.

Change Days Valid

Allows the manager to edit the number of days after a wash ticket is purchased that a code is valid for Paid, Free and Club washes.

Set Clock/Calendar

Allows the manager to set the CAW IV time and date.

Report*

To Print:

X

Press ENTER

*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket report containing this information.

Maintenance & Diagnostics

CAW IV Programming Selections:

Fleet Code Maintenance

Pressing ENTER result:

Selections:

Report*

To Print:

(Refer to Maintenance Mode Functions or Diagnostics Mode Functions)

Allows the setup of up to 150 fleet accounts

Fleet Account Status

Prints a report displaying information about all active fleet accounts

X

Press ENTER

Print Programming Report

Prints the current CAW IV programming configuration.

X

Press ENTER

Edit Company Name/Address

Allows entry/edit of the site name & address that prints on the wash tickets.

WEI Output Names

Allows the manager to name the 12 WEI outputs.

Clear Out All Codes

Clears the CAW IV code storage memory.

Maintenance & Diagnostic

*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket report containing this information.

Pressing ENTER result:

To Print:

Maintenance accesses options for setting up the CAW IV configuration. Diagnostics accesses testing capabilities. (Provided for service technician only).

Edit Manager's Pass code

Allows entry of a 6 digit code to use as access to the Manager's Mode in place of the manager's key.

Edit Sales Tax Rate

Allows the manager to edit two tax values.

Security Setup

Report*

Allows the manager to set security locks to the keypad, programming (wash key, fleet account, miscellaneous) and various reports and information.

Edit Serial Number

Displays a serial number that can be edited.

Edit Dispenser Bits

Allows the setup of the dispenser (vacuum) arming bits. There are 12 arming bits that can be set up.

*An "X" in this column indicates that the Code-A-Wash IV can provide a printed ticket report containing this information.

What Is Included In Manager Report ADDITIONAL INFORMATION (PRINT/SHIFT MANAGER'S REPORT) The following information pertains to items appearing on the printed the Shift / Manager's Report. •TYPE OF TOTAL–Ticket shows the type of report it is, Shift or Manager's total. •BUSINESS/ADDRESS–Ticket shows the business/company name and address (if programmed).

Print Shift/Manager Report

•DATE -TIME–The day of the week (Sun, Mon, etc.), the date (day, month, year) is printed on ticket.

• The "Print Shift/Mgr's Report" provides the manager with a printed ticket report of combined totals of all shifts since the last Manager's Report was cleared. Areas of management concern on the report include: total washes made, number of free washes given, coin deposits made at the coin box (if coins used), discounts given, cash received, and the number of times cleared. For descriptions pertaining to the report see Additional Information

•TICKETS ISSUED–This portion of the receipt/ticket provides a break down of the number of times a wash or wash function has been keyed in (entered), and the total combined cost for each

.• The ticket report is in two sections: "Shift Total" and "Mgr's Total" •Further information on the manager's report is provided to explain the shift number printed on the "Shift Total" portion of ticket, and the shift count number printed on the "Mgr's Total" portion of the ticket.

•DISCOUNT #1 AND DISCOUNT #2–Each of these values represents the total value in discounts given. This value is not included in the Cash Sales or Credit Sales totals.

•TOTAL–This is a running total of 1) the value of all ticket sales that have been printed and; 2) the number of keys pressed to print all tickets.

•NET–This value represents the total of wash ticket sales less the given discounts. Steps To Get Manager’s Report •SALES TAX 1 & 2–This value represents the total of sales tax charged on wash ticket sales •To receive a printed Shift and Manager's Report, enter the Manager's Mode .•When the LCD displays the message, "Print Shift/Mgr's Report", press the ENTER key .–When the ENTER key is pressed, the first portion of a two (2) part ticket is printed. The first caption on the first portion of the ticket will read "Shift Total" .–The "Shift Total" report shows the business transactions that have occurred during the shift. –After the "Shift Totals" portion of the ticket is printed, the manager then has a choice of clearing the ticket totals or not. If totals are to be cleared, press the CLEAR key and the additional message, "Totals Cleared", will be printed on the ticket .–After the "Totals Cleared" message is printed on the ticket, the second part of the ticket is automatically printed, listing the caption, "Mgr's Total". If the "Shift Total" report is not cleared, then the ENTER key must be pressed in order for the manager's totals to print. –On receiving the "Mgr's Total" printed ticket report, the manager can press the CLEAR key to clear the combined shift totals from the system. This will return the unit to a first shift (01) status. If the "Shift Total" has been cleared, but the "Mgr's Total" is not, the next "Shift Total" report will read asshift 02 then 03, 04, etc. until the "Mgr's Total" is cleared .NOTE: The Manager's Report cannot be cleared unless "Shift Totals" have been cleared. If, for any reason, the manager does not want to clear these totals, the ENTER key must be pressed.

•TOTAL REVENUE–This value represents the total value of the net wash ticket sales less the sales tax charged. •TOTAL # PAID–This is the total number of tickets printed for which either a cash or credit sale was made. •TOTAL # FREE–This is the total number of tickets printed for a wash or wash function where a value (free) was not designated or applied. •TOTAL #FLEET–This is the total number of tickets printed for fleet washes •REMOTE TICKETS–This is the total number of tickets generated from a Code-A-Wash IV or Point-of-Sale device remote unit. This item will only appear on the ticket if the unit is set for a "Host" setting andif a remote unit has printed tickets. If a Point-of-Sale device is being used to print tickets, this same principles apply. •COIN BOX TOTALS -COIN -DOLLAR/TOKEN -DISCOUNTS–This reflects the total coins and dollars or tokens (if applicable) deposited in the coin box during a specific shift. •WASHES USED–This figure is the total number of times a wash was activated.

Trouble Codes IMPORTANT: IF UNABLE TO PERFORM THE ACTION GUIDELINE STATED, CONTACT YOUR LOCAL “RYKO REPRESENTATIVE”OR “SERVICE CENTER”FOR ASSISTANCE.

What Is Included In Manager Report - Continued

-- Everything is OK. No Status Code. 00 Everything is OK. No Status Code. (Displayed on pagers only - No action required)

•BACK-UP WASHES–If the system is in a back-up wash status when the Code-A-Wash IV is serviced, this figure represents the total number of back-up washes given •LOW TEMP ALARM–This figure indicates the number of times the Low Temperature Bay Alarm sounded/occurred and was acknowledged. •EXPIRED TICKETS–This figure indicates the number of tickets that have expired without being used. This number only pertains to tickets printed by the Host unit. Note:This information only appears on the Manager's Total report. •CODES VALID–"Codes Valid" gives the number of codes that have been issued to customers that have not been used. Note: This information appears only on the Manager's Total report. •LAST CLEARED–This information represents the last date/time the unit was cleared. If the unit is being serviced it is suggested this total not be cleared unless approved by the manager.

04 Circuit Protector Tripped. (Reset any circuit protector that is tripped in the car wash machine) 05 Reclaim Circuit Protector Tripped. (Reset wash pump circuit protector) 07 VF Drive Fault. (If the machine will not move with the manual switch (also see Code 37), call your local service center. Velvet Touch 2000 machine shut down) 08 Front Arms Behind Vehicle/Back Up Prox VT2000 / Spray arm sheer bolt US2001OHD or Liberty (Manually move machine to "Home" position. Check for Code 81. If condition persists, contact local Service center/(VT 2000) One of the back up proxes activated on Wrap Around. VT 2000 is shut down/(US2001 or Liberty) Replace sheer bolt on spray arm, then reset machine with test function FC –or –contact your Local Service Center. US2001 or Liberty is shut down) 09 Ultrasonic/Current Sensor Problem -Machine Down. (Contact your Local Service Center) 10 Wheel Scrub Prox. (Check the wheel scrubs to see if they are fully retracted. If it is, contact your local service center) 12 Measurement / Tire Locator Photo eye. (Clean Measurement / Tire Locator Photo eyes. On Atlantis, may also be caused by a carriage air switch operating incorrectly. If the condition remains, contact your local service center) 14 End Stop / Count Prox. (Check the End Stop/Conveyor or Gantry Count prox for damage and proper adjustment. If no obvious cause, contact service center) 15 IFSF Module/Net Arming (Contact your local service center) 17 Any Arm Prox Not Activating. (Contact your local service center)

Trouble Codes - Continued 37 High Voltage Problem. (Insure ALL disconnect and circuit protectors are on. If they are, contact your local service center)

Trouble Codes - Continued 19 Any Arm Prox On When Not Armed. (Check to see that all arms are at an out position. If they are, contact your local service center) 20 Dryer Prox Fault (Check the up and down dryer proxes to make sure they are adjusted correctly and that the dryer is in the up position when machine is idle) 21 Bay Switch On Unexpected. (Check bay switch(s) for debris. If none exists,–contact your local service center.) 22 Bay Switch Off Unexpected. (Check bay switch(s) for debris. If none exists, contact your local service center) 24 Top Brush Prox / Carriage Prox. (Check the top brush / carriage prox for proper adjustment. If okay, contact your local service center) 25 Any Arm Rotate Prox. / Trolley or Rotate too long. (Contact your local service center. Trolley too long will only tag the 25 code on program 19638-010 and later) 26 Wiper / Trolley Prox Problem. (Check wiper / trolley prox for damage and proper adjustment. If okay, contact your local service center) 27 Top Brush Down. (Check air supply. If okay, contact your local service center) 29 Bay Temperature Is Low. (Insure bay heater is functioning properly. If not, contact your heating contractor) 30 Reclaim Turned Off. (Turn Reclaim Switch to "Normal" position) 31 Reclaim Prime Failure Reset Reclaim unit. (If condition persists, contact your local service center) 32 Electrical Control Panel Door Open. (Close and latch door) 33 Machine Not At Home. (Manually move machine to the “Home” position. If the condition persists contact local service center. (VT 2000) verify all photo eyes are unblocked) 34 Entrance / Exit Bay Door Out Of Position. (If the doors will function with the buttons, contact your local service center. If not, call your door company) 35 "In" Program Step Too Long. (Contact your local service center)

38 Network Temperature Invalid (Temperature sensor in coin box not functioning properly. Door controls, pre-rinse and other features requiring outside temperature may not function. Contact your local service center) 39 Water Pressure / Flow Problem / Air Pressure. (Insure ALL water valves in the supply line are open. If they are, call your local service center) 40 Wash Open/Closed, CAW Reset /Emergency Stop. (Put Open/Closed switch in the "Open" position or turn on Emergency Stop switch or clear CAW Reset. Note: The 2 digit display will have no power when the Emergency Stop is activated. Thus, 40 will not be displayed. You can see this code with the hand held programmer or Diagnostic Center Manager) 41 Vehicle Too Long. (If this happens on every vehicle, clean the photo eyes. If it persists, contact your local service center) 42 Conveyor / Carriage Chain Problem. (Conveyor pump reservoir low oil. Contact your local service center) 43 Test Switch Activated During Wash. (Insure no one activated any test switches during a wash cycle. If condition persists, contact your local service center) 44 Arm Tilt During Wash –No Recovery. (Check prox for damage and proper adjustment. If condition persists for every vehicle, with NO obvious cause, contact your local service center) 46 Reset By Manual Switch During Wash. (Insure no one activated any manual switches during a wash cycle. If condition persists, contact your local service center) 47 Wash Water Tank Level Low During Wash, Still Filling / Full and Empty Float Switch Problem (Insure that all water valves are open. Check operation of float switches in water tanks. If condition continues, contact your local service center) 48 Emergency Rinse Activated (Insure that the bay plate(s) is operating correctly and there is no debris around the bay plate(s). Insure that machine was not stalled and “In Step Too Long”. Some machine faults may also cause this to happen. If this happens on every cycle, contact your local service center)

Trouble Codes - Continued 81 Back Up Air Switch / Photo eye Problem. (Check the air switch hose for holes, and/ check alignment of photo eyes. If okay, contact your local service center) 82 Side Blaster Fill Failure 3 Times. (Contact your local service center)

Trouble Codes - Continued 49 Vehicle Not Detected. (Clean photo eyes on the machine. If condition persists, contact your local service center)

83 Both Wiper Prox On. (Check for debris near the switches. If no obvious cause for the condition, contact your local service center) 84 Wheel Scrub / Wiper Disabled. (Place the Wheel Scrub or Wiper Enable/Disable switch in the “Enable” position) 85 Front Machine Photo eye Alarm. (Clean photo eye lenses)

64 Wiper / Boost Pump / Recirculation Pump / Curtain / SB CP. (Reset Wiper Motor / Hot Wax / Boost Pump / Recirculation Pump / Mitter Curtain / Side Blaster / Tire Scrub C.P. If they will not stay reset, contact your local service center)

86 Rear Machine Photo eye Alarm. (Clean photo eye lenses) 87 Wheel Scrub / Tire Locator Photo eye Alarm. (Clean photo eye lenses)

65 Dryer Fan Motor Circuit Protector/OL Tripped. (Reset Dryer Motor Circuit Protectors or OL’s. If they will not stay reset contact your local service center) 66 Wheel Scrub Motor or Prox problem / Side Blaster / Prep Wash CP Tripped. (Reset Wheel Scrub / Side Blaster / Prep Wash Motor Circuit Protectors. If they will not stay reset, contact your local service center. For Wheel Scrub, one of the proxes did not transition for 4 consecutive washes. Contact your local service center)

88 Exit Door Photo eye Alarm. (Clean photo eye lenses) 89 Back-up Photo eye Alarm. (Clean photo eye lenses) 90 Dryer Photo eye Alarm. (Clean photo eye lenses) 91 High Pressure Pump Oil (Change oil)

67 Pre-Wash Circuit Protector/VFD Fault (Reset pre-wash motor circuit protector. If pre-wash will not run, contact your local service center)

92 Reclaim / Side Blaster Switched To Fresh Water. (Insure the reclaim switch is in the "Normal" position)

68 R.O. Pump Motor Circuit Protector/OL Tripped. (Reset R.O. Motor Circuit Protector or OL. If it will not stay reset, contact local service)

93 Dryer Off. (Turn dryer on.)

71 Warning! R.O. Elements Being Damaged. (Contact your local service center IMMEDIATELY.)

94 Presoak PH Out Of Range. (Adjust presoak pump until PH is in the correct–range)

72 R.O. Out Of Product Water. (Test R.O. using test switch. Also see code 39. If OK, contact your local service center)

95 R. O. Membranes Need Cleaning / Off / Disabled. (If on, and cleaning condition still exists for 24 hours, contact your local service center.)

73 Vehicle / Tire PES, Roller Up Sw, Exit Loop Problem. (Contact your local service center. (This may also include Forward / Out prox long or No transition for a vehicle locate prox the #1 or #2 Wrap Around Assembly))

97 Hot Wax Pressure Switch / No Transition. (Refer to "Action" for Code 39. If all water supply is okay, contact your local service center.) 98 “Call-In” Disabled. (Contact your local service center)

74 Ultrasonic Sensor problem. (Contact your local service center) 77 Left / Right Dryer Air Flow Switch. (Manually activate each air flow switch. They should click on and off. If they don’t, contact your local service center) 78 Dryer Photo eye. (Check to see that the photo eyes are aligned properly. If they are and the problem persists, contact your local service center) 80 Exit Door Loop Detector / Photo eye. (Check to see that the photo eyes are aligned properly. If they are and the problem persists, contact your local service center)

99 “Call-In” Tried, No Connection. (Insure all phone lines are connected and the modem is turned on. If the problem persists, contact your local service center)