Welcome to your Amadeus Customer Profiles Course
Accessing and Exiting Profile Mode Entry
Explanation
PM
Accesses customer profile mode
PME
Exits profile mode
Profile End Transaction Entry
Explanation
PE
End transaction and file the profile
PER
End transaction and redisplay the profile
PEE
End transaction, file the profile and exit profile mode
Profile Ignore Entry
Explanation
PI
Ignore the profile
PIR
Ignore and redisplay the profile
PIE
Ignore the profile and exit profile mode
Amadeus Travel Agency Customer Profiles Course
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CREATING A CUSTOMER PROFILE Creating a Traveler Profile NM1LEWIS/ARTHUR MR AP TKOK SR*VGML OSYY KHI 009221- 5660000 -B FFNEK-123456XX PER
PNR Sections: SR*VGML ST SSAF004J/CDGJFK1 SOLHNCEFRA
Displaying Customer Profiles Entry
Explanation
PDN/-LEWIS
Displays a traveler profile
PD2
Displays a traveler profile from a similar name list
PD
Redisplays the traveler profile
PDL
Return to the list
CREATING A COMPANY PROFILE You can create a company profile in mode using a unique three-character transaction code. To create the company name, enter: PCN/WORLD BANK Displaying a Customer Profile by Record Locator The following table describes the entries you can make to retrieve a customer profile by record locator:
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Entry
Explanation
PDRT/A6HYUE
Displays a traveler profile by record locator
PDRC/JFU7GH
Displays a company profile by record locator
PDC
Redisplay company profile only
PDT
Redisplay Traveler profile only
PDM
Redisplay merged PNR
Amadeus Travel Agency Customer Profiles Course
CREATING A PROFILE FROM A PNR Entry
Creates A
PC/-1
Traveler profile for a specific passenger in the PNR
PC/BMW CORP
Company profile
PC/BMW CORP-1
Traveler profile associated to a company for a specific passenger in the PNR
PC/-1,4,9-12
Traveler profile for a specific passenger, transferring specific PNR elements, 4 and 9 through 12
PC/BMW CORP, 4,9-12
Company profile transferring specific PNR elements, 4 and 9 through 12
PC/BMW CORP-1,4,9-12
Traveler profile associated to a company for a specific passenger, transferring specific PNR elements, 4 and 9 through 12
CREATING A PNR FROM A PROFILE Displayed Profile The following table describes the entries you can make: Entry
Creates a PNR and Transfers
PT
All automatic elements
PT*
All transferable elements
PT2-5
A range of elements
PT1,5,8
Individual elements
PT1,3,5-8
Individual and a range of elements
PTX4,7
All elements except for specific elements
PT*9,11
All automatic elements and specific selectable elements
PT*X11
All automatic elements except a specific element
Amadeus Travel Agency Customer Profiles Course
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DOCUMENT INFORMATION SECTION You use the documents section to store information about a passenger's documents. You can only store documents in a traveler profile. The type of documents you can store are: • Passport PAS/ • Visa PIV/ • Driving License PCE/ • Identity Cards PID/ The following table gives you examples of the entries you can make: Document
Entry
Passport
PAS/CO-PK/NR-G123455/IS-20AUG2000/EX19AUG2005
Visa
PIV/CO-IN/NR-RZ589383773/IS-01JUL2003/EX01DEC2003
Identity Card
PID/CO-ES/NR-Y575647464/IS-01JAN2002/EX31DEC2007
Follow-Up Section
PFO/VERIFY EXP DATE VISA/04FEB9X
Follow-Up List PLF Priority Elements
PPR/CHECK SEAT PREFERENCE
Hotel Preference
PPH/C-RT/RT-A1K/SR-COR/DN-FR
Airline preference
PPA/A -CO/C -Y/DN-US
Profile history
PH
Displaying a List of Companies You can display a list of company profiles that are associated to your office, or for another office when security permits. To request a list of companies, enter: PLC -OR- PLC/NCE1A0900 PD3 PDL
Displaying a List of Travelers PLT -ORPLT/NCE1A0900
Displaying a List of Travelers Associated to a Company PLT//AMADEUS -ORPLT/NCE1A0900/AMADEUS
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Amadeus Travel Agency Customer Profiles Course
Deactivating a Displayed Profile Entry
Blind Deactivate by
PX
To deactivate the profile, enter:
PX3
Deactivate a profile from a similar name list
PLX
Display the deactivated profile
Reactivating a Customer Profile To reactivate a profile that is displayed on your screen, enter:
PR PR6
Accessing and Exiting Profile Notes Before creating profiles notes, you must enter profile notes mode. After you have completed the profile notes section, you must exit profile notes mode. Entry
Explanation
PN
Access profile notes mode
PNE
Exit profile notes mode
Amadeus Travel Agency Customer Profiles Course
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