Welcome to your Amadeus Customer Profiles Course

Accessing and Exiting Profile Mode Entry

Explanation

PM

Accesses customer profile mode

PME

Exits profile mode

Profile End Transaction Entry

Explanation

PE

End transaction and file the profile

PER

End transaction and redisplay the profile

PEE

End transaction, file the profile and exit profile mode

Profile Ignore Entry

Explanation

PI

Ignore the profile

PIR

Ignore and redisplay the profile

PIE

Ignore the profile and exit profile mode

Amadeus Travel Agency Customer Profiles Course

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CREATING A CUSTOMER PROFILE Creating a Traveler Profile NM1LEWIS/ARTHUR MR AP TKOK SR*VGML OSYY KHI 009221- 5660000 -B FFNEK-123456XX PER

PNR Sections: SR*VGML ST SSAF004J/CDGJFK1 SOLHNCEFRA

Displaying Customer Profiles Entry

Explanation

PDN/-LEWIS

Displays a traveler profile

PD2

Displays a traveler profile from a similar name list

PD

Redisplays the traveler profile

PDL

Return to the list

CREATING A COMPANY PROFILE You can create a company profile in mode using a unique three-character transaction code. To create the company name, enter: PCN/WORLD BANK Displaying a Customer Profile by Record Locator The following table describes the entries you can make to retrieve a customer profile by record locator:

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Entry

Explanation

PDRT/A6HYUE

Displays a traveler profile by record locator

PDRC/JFU7GH

Displays a company profile by record locator

PDC

Redisplay company profile only

PDT

Redisplay Traveler profile only

PDM

Redisplay merged PNR

Amadeus Travel Agency Customer Profiles Course

CREATING A PROFILE FROM A PNR Entry

Creates A

PC/-1

Traveler profile for a specific passenger in the PNR

PC/BMW CORP

Company profile

PC/BMW CORP-1

Traveler profile associated to a company for a specific passenger in the PNR

PC/-1,4,9-12

Traveler profile for a specific passenger, transferring specific PNR elements, 4 and 9 through 12

PC/BMW CORP, 4,9-12

Company profile transferring specific PNR elements, 4 and 9 through 12

PC/BMW CORP-1,4,9-12

Traveler profile associated to a company for a specific passenger, transferring specific PNR elements, 4 and 9 through 12

CREATING A PNR FROM A PROFILE Displayed Profile The following table describes the entries you can make: Entry

Creates a PNR and Transfers

PT

All automatic elements

PT*

All transferable elements

PT2-5

A range of elements

PT1,5,8

Individual elements

PT1,3,5-8

Individual and a range of elements

PTX4,7

All elements except for specific elements

PT*9,11

All automatic elements and specific selectable elements

PT*X11

All automatic elements except a specific element

Amadeus Travel Agency Customer Profiles Course

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DOCUMENT INFORMATION SECTION You use the documents section to store information about a passenger's documents. You can only store documents in a traveler profile. The type of documents you can store are: • Passport PAS/ • Visa PIV/ • Driving License PCE/ • Identity Cards PID/ The following table gives you examples of the entries you can make: Document

Entry

Passport

PAS/CO-PK/NR-G123455/IS-20AUG2000/EX19AUG2005

Visa

PIV/CO-IN/NR-RZ589383773/IS-01JUL2003/EX01DEC2003

Identity Card

PID/CO-ES/NR-Y575647464/IS-01JAN2002/EX31DEC2007

Follow-Up Section

PFO/VERIFY EXP DATE VISA/04FEB9X

Follow-Up List PLF Priority Elements

PPR/CHECK SEAT PREFERENCE

Hotel Preference

PPH/C-RT/RT-A1K/SR-COR/DN-FR

Airline preference

PPA/A -CO/C -Y/DN-US

Profile history

PH

Displaying a List of Companies You can display a list of company profiles that are associated to your office, or for another office when security permits. To request a list of companies, enter: PLC -OR- PLC/NCE1A0900 PD3 PDL

Displaying a List of Travelers PLT -ORPLT/NCE1A0900

Displaying a List of Travelers Associated to a Company PLT//AMADEUS -ORPLT/NCE1A0900/AMADEUS

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Amadeus Travel Agency Customer Profiles Course

Deactivating a Displayed Profile Entry

Blind Deactivate by

PX

To deactivate the profile, enter:

PX3

Deactivate a profile from a similar name list

PLX

Display the deactivated profile

Reactivating a Customer Profile To reactivate a profile that is displayed on your screen, enter:

PR PR6

Accessing and Exiting Profile Notes Before creating profiles notes, you must enter profile notes mode. After you have completed the profile notes section, you must exit profile notes mode. Entry

Explanation

PN

Access profile notes mode

PNE

Exit profile notes mode

Amadeus Travel Agency Customer Profiles Course

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