Getac Service

Welcome to Getac Service Getac Service Strong capabilities in research and development, manufacture, logistics, and complete after-sale service are basic requirements for a professional Rugged Product Manufacturing and Service provider such as Getac. Among these, logistics and after-sales service are two primary competitive advantages to create Getac Partners’ value. Through years of rich experiences in after-sale service, and handling customers’ dynamic after-sales requests, Getac is unceasingly seeking a better global service strategy that will meet our customers’ needs. Starting 2004, Getac started to intensify its collaboration with Third Party for Maintenance (TPM) in each different region worldwide to provide dynamic, localized, and professional after-sale service. Further, the TPM is also enhanced by a fully integrated E-platform -- Mitac Service System (MSS) that enables our global customers to check status of each service request promptly from one single interface. The MSS, by linking to the ERP (Enterprise Resource Planning) of the engineering and manufacturing side’s Shop Floor System (SFCS), not only strengthens our capabilities in engineering, industrial design, and manufacture, but also attains more complete customer feedback to fulfill our goal of “Design for Service & Design for Excellence”.

Getac Service Getac Service Strategy All Getac rugged products come with a fiveyear* limited hardware warranty and for any problem that may arise, Getac will provide repairs at no charge for all units under warranty. Getac also provides access to our technical support helpdesk via e-mail, telephone or website to support any question or problem. We ensure that your Getac rugged products are fully protected against any circumstance that could compromise productivity.

Getac Service Strategic plans: Small but solid and niche service team to achieve the target jobs of partners. Well skilled support team and technicians in the computers and peripherals service. Competent to work in multi-missions with efficiency of quality and quantity. Professional and stable performance to support long term relationship with partners.

* Please refer to Getac website www.getac.com for more 5-year warranty information and applied product.

Getac Professional Support Five-Year Limited Hardware Warranty In the event of any problem with your Getac rugged products, Getac will repair all units under warranty at no cost.

Getac Service

Telephone Support Technical specialists are available to assist you by calling 1-949-699-2888 ext.207. Online Support Getac Rugged product owners have access to the online service center for the latest FAQ, downloads and online Q&A. Online RMA Service System Getac online RMA request service is used to assist customers in managing their service orders in real-time, apply for product repair and upgrade authorization, manage and keep track of any service items.

Getac Standard Warranty

Getac Service

Getac rugged product is warranted for 60 months (battery warranty is 12 month)from the date of purchase, and a full explanation of the terms and conditions of the limited warranty are contained on Getac’s web site. Subject to the conditions of this warranty, Getac or its Authorized Service Provider will perform necessary service on the product without charge for parts or labor if, in the opinion of Getac, the product is found to be faulty within the warranty period. This warranty only applies to products sold by Getac or its Authorized Distributors or Dealers and only where the products are used and serviced within USA or its Authorized Service Provider’s territories. Warranty coverage only applies to service carried out by a Getac Authorized Service Provider and only if valid proof of purchase or COC (Certificate of Conformance) is presented when warranty service is requested.

This warranty only applies if the product has been installed and used in accordance with the GETAC’s recommendations (as noted in the User Manual) under normal use and reasonable care (in the opinion of GETAC). The warranty covers normal use only and does not cover damage, malfunction or failure resulting from use of incorrect voltages, accident, misuse, neglect, abuse, mis-adjustment of customer controls, alter or repair by unauthorized persons, exposure to abnormally corrosive conditions or any foreign object or matter having entered the product.

The warranty includes the repair or replacement of faulty parts within the product with items that are functionally equivalent to that as originally supplied or better - including new or refurbished parts or units- solely at GETAC’s discretion.

Limited Hardware Warranty This Limited Warranty shall apply to the Getac Product as contained within the original Getac box (“the Product”). (Getac) warrants that product from its authorized distributor will meet the applicable product specifications and be free from all defects in material and workmanship for an applicable period herein (“Limited Warranty”). This Limited Warranty is subjected to the following terms and conditions:

Getac Service

1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”) it shall neither exclude nor limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the sellers of the Product. 2. The Limited Warranty shall be restricted to the country/region of Product purchase this is to avoid excessive import or exportation of the Product throughout the supported countries. 3. This Limited Warranty is only valid and enforceable in countries where the Product is sold. Outside of the country of purchase, any repairs performed by Getac’s Authorized Service Centre are subject to charge to the purchaser at normal repair rates. 4. The Limited Warranty is at sole option of Getac, Getac will repair the defectiveness during the Warranty Period. This Limited Warranty may not be sold – on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. 5. This Limited Warranty shall last for sixty-three (60) months from the date of original purchase (“Warranty Period”). The valid original invoice (PROOF OF PURCHASE) on which the relevant S/N number was printed will be required. 6. This Limited Warranty covers expenses for inspecting and repairing the product during the Warranty Period. The defective Product shall be delivered by the purchaser at his/her own discretion/expense to the designated premises together with the warranty certificate, proof of purchase, and proof of identity of the original purchaser. Failing which, the Warranty will be invalid. 7. All replaced faulty Products or components will become the property of Getac. 8. This Limited Warranty applies only to the hardware components of the Product as originally and does not apply to any software or other equipment like as battery, peripheral and accessory. 9. If Getac repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty period or for thirty (30) days from the date of repair or replacement, whichever is longer. 10. Before returning any units for service, be sure to back up data and remove any confidential, proprietary, or personal information from the Product. Getac is not responsible for damage to or loss of any programs, data, or removal storage media. 11. This Warranty does NOT cover recovery from any software updates, installation and removal of the application software, or any lost of data storage. 12. This Limited Warranty does not affect the Customer’s statutory rights in law specific to the country of purchase, such rights remain protected. Some countries do not allow the exclusion or limitation of incidental or consequential loss or damage, or limitation of the implied warranties, in those circumstances the preceding limitation of exclusions may not apply to such Customers. 13. Please note Warranty service availability and response times may vary from country to country and may also be subject to registration requirement in the country of purchase. If you require assistance regarding warranty conditions, or any other enquiries, please contact the Getac Customer Care Centre or via the official website. Getac reserves the right to add, delete or amend the terms and conditions at any time without prior notice on its website indicated below. Getac website: http://www.Getac.com

Getac Premier Service Packages Introducing Getac Premier Service Packages, an array of professional support services, designed to meet customized and localized challenges from Getac customers’ service requests. Getac can provide: Rapid response to help reduce unplanned downtime, and Same Day Delivery with 24 hours TAT can be achieved by requests.

Getac Service

Real Time support with Fast-Track delivery by certified IT professionals Proactive and Precaution maintenance services to help ensure you achieve maximum uptime. Enables your rugged mobile workforce while helping protect your investment and saving expenditure. Keep Getac Partners moving with notebook tracking, data protection and protection plus services

Getac Premium Service Getac Gold/Silver/Value-Added Warranty Extension Warranty Global Warranty GETAC Protection Plus Gold Image Disk Service

Data Protection Service Battery Extension Warranty Advanced RMA HOT Swap

If warranty service is required you should: Check the Getac web site for latest warranty contact http://www.getac.com, use the Service/ Web RMA

Getac Service

Prepare Getac Warranty card, purchase receipt or COC as proof of purchase date and system serial number that will be required by the Authorized Service Provider. Warranty card and proof of purchase should be retained by the customer at all times before warranty services are rendered. In any instance in which Getac issues a Return Material Authorization Number, Getac must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty service.

It is the customer’s responsibility to backup all data from the hard disk drive before sending equipment for repair. If a problem is related to the hard disk drive, or the hard disk drive has to be replaced, Getac will only reload the factory pre-installed software for the product onto the replacement drive. Please note that freight to your nearest Getac Authorized Service Provider must be arranged by you. Please ensure your unit is properly packed for return to the service location.

Getac GLOBAL

Getac EUROPE

SALES CONTACT

MARKETING CONTACT

SERVICE CONTACT

Getac Technology

Getac UK

North America

Global

America Service Center

Corporation

Nedge Hill

[email protected]

Globalmarketi [email protected]

[email protected]

5F., Building A, No. 209,

Telford TF3 3AH, UK

Sec. 1, Nangang Rd.,

TEL: +44 1952 207 231

Sorth America

North America

[email protected]

NouthAmeri [email protected]

Theresienstr. 6-8

EMEA

Sorth America

[email protected]

80333 München, Germany

[email protected]

SouthAmericaMarketi [email protected]

TEL: +44 1952 207231

Getac NORTH AMERICA

Asia Pacific

EMEA

Asia Pacific Service Center

GETAC Inc.

[email protected]

[email protected]

[email protected]

Nangang Dist., Taipei City 11568, Tai wan, R.O.C.

TEL: +1 866 EZ GETAC

Germany

TEL: +886 2 2785 7888

(1 866 394 3822) Europe Service Center

TEL: +49 (0)8928 890 488

20762 Linear Lane,

TEL: +86 512 57367777 ext.5752

Lake Forest, CA 92630, USA

Asia Pacific

TEL: +1 949 699 2888

[email protected]

Toll Free: +1 866 GO GETAC (1 866 464 3822)

www.getac.com

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