Career Paths are subject to change. Please see the new Certification 2016 module on vwwebsource.com for the most current, up-to-date information.
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Sales Career Paths Career Paths: Sales
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CERTIFIED PRE-OWNED SALES CONSULTANT Associate Timeframe to Complete: 90 Days
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Course Name
Type
Welcome to Volkswagen
WBT
Overview of Volkswagen Products
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Jetta Product Introduction (model years 2011-2014)
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Jetta Product Introduction (model years 2015-present)
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Passat Product Introduction (model years 2012-2015)
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Why WorldAuto Certified Pre-Owned
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WorldAuto Key Elements: Sales Process
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Staying Connected with Volkswagen Car-Net
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Hybrid and EV High Voltage Safety
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Career Paths: Sales
FINANCE MANAGER Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Volkswagen Financial Products Legal Compliance Part I Legal Compliance Part II Hybrid and EV High Voltage Safety Volkswagen Care Introduction to Leasing (VW) Funding Savvy (VW) Working Out the Deal (VW)
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Specialist
Year following Associate level Building Your Business Through Social Media Finance Skills and Process – Volkswagen Working Out the Deal (VW)
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Master
Year following Specialist level Advanced Finance Skills Workshop Working Out the Deal (VW)
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Master Re-Certification Year following Master level Working Out the Deal (VW)
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Career Paths: Sales
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SALES CONSULTANT Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Golf and GTI Product Introduction (model years 2015-present) Jetta Product Introduction (model years 2015-present) New Passat Product Introduction (model years 2016-present) Passat Product Introduction (model years 2012-2015) Touareg Product Introduction (model years 2015-present) Hybrid and EV High Voltage Safety MY2016 Infotainment: A New Generation of Connectivity Staying Connected with Volkswagen Car-Net Perfect Delivery 360 for Sales Consultants Volkswagen Care
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VEST
(See next page for additional details) Foundation Product and Presentation Delivery and Retention
Year following VEST or annually once Master level attained Advanced Accessories Selling Building Your Business Through Social Media Performing a High-Impact Needs Assessment Volkswagen Building A Competitive Comparison & Advanced Closing Techniques
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All Roles
Required once Associate level is attained VW IQ 2016 First Quarter Series VW IQ 2016 Second Quarter Series VW IQ 2016 Third Quarter Series VW IQ 2016 Fourth Quarter Series
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Career Paths: Sales
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SALES CONSULTANT VEST VEST
For Selected Newly-Hired Sales Consultant Candidates Foundation Phase Volkswagen Brand Volkswagen History Introduction to the Sales Process Relationship Building Initiate Customer Contact New Customer Follow-Up Needs Assessment Foundation Workshop Foundation Product & Presentation Phase Volkswagen Technology: Infotainment and Lighting Systems Volkswagen Technology: Interiors and Functions Volkswagen Technology: Engine and Drive Options Volkswagen Technology: Chassis Volkswagen Technology: Safety Vehicle Presentation Demo Drive New Car Offer Trade-in Offer Financial Services Offer Product & Presentation Workshop Product & Presentation Delivery and Retention Phase Sales Closure Customer Retention Delivery & Retention Delivery & Retention Final Examination VEST Post-Assessment In-Person Evaluation
Required no later than 6 months of hire date Welcome to Volkswagen Overview of Volkswagen Products Hybrid and EV High Voltage Safety OMD Web VW Dealer MY2016 Infotainment: A New Generation of Connectivity Perfect Delivery 360 for Sales Managers Staying Connected with Volkswagen Car-Net Volkswagen Care CES Tools: Analysis for Improvement Inventory Asset Management Waived from 2016 requirements if hired after October 1, 2016
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Volkswagen Leadership Excellence: Series I – Foundational Leadership Required no later than 18 months of hire date
ILT
Volkswagen Leadership Excellence: Series I – Foundational Operations
ILT
Elite
To be completed no later than 36 months of hire date Building Your Business Through Social Media Legal Compliance Part I Maturity Manager - Application and Process (VCI) Working Out the Deal (VW) Volkswagen Leadership Excellence: Series II – Advanced Leadership and Advanced Operations
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Master Re-certification
Year following Elite level or annually once Master level attained Performing a High-Impact Needs Assessment
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Continuous Learning
All Roles (after 6 months of hire date) VW IQ 2016 First Quarter Series VW IQ 2016 Second Quarter Series VW IQ 2016 Third Quarter Series VW IQ 2016 Fourth Quarter Series 22
Career Paths: Sales
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Service Career Paths Career Paths: Service
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SERVICE CONSULTANT Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Introduction to the Service Core Process Introduction to ElsaPro (Volkswagen) Service Core Process: Initiation and Writeup Service Core Process: Dispatch and Diagnosis Service Core Process: Parts Procurement and Servicing the Vehicle Service Core Process: Repair Authorization and Recommended Service Campaigns and Updates: Driving the Customer Experience Documentation Best Practices for Repair Orders and Customer Invoices Hybrid and EV High Voltage Safety Volkswagen Warranty Basics Staying Connected with Volkswagen Car-Net
Year following Associate level Customer Oriented Service Process Service Core Process: Following up for a Positive Customer Experience Service Core Process: Quality Control and Interactive Delivery Making Service More Retail Friendly Introduction to Volkswagen Accessories Selling in Service Volkswagen Care Volkswagen Car-Net Service Leads Warranty Parts Portal Overview
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Master
Year following Specialist level Advanced Accessories Selling Professional Selling in Service
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Master Re-Certification
Year following Master level or annually once Master level attained Building Your Business Through Social Media 24
Career Paths: Service
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SERVICE CONSULTANT (continued) Continuous Learning
Specialist, Master, and Master Re-Certification Paths VW IQ 2016 First Quarter Series VW IQ 2016 Second Quarter Series VW IQ 2016 Third Quarter Series VW IQ 2016 Fourth Quarter Series
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Career Paths: Service
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SERVICE MANAGER Course Name
Type
Foundation
Required no later than 6 months of hire date Welcome to Volkswagen Introduction to ElsaPro (Volkswagen) Introduction to the Service Core Process Overview of Volkswagen Products Service Core Process: Initiation and Writeup Service Core Process: Dispatch and Diagnosis Service Core Process: Parts Procurement and Servicing the Vehicle Service Core Process: Repair Authorization and Recommended Service Service Core Process: Quality Control and Interactive Delivery Service Core Process: Following up for a Positive Customer Experience Volkswagen Warranty Basics Waived from 2016 requirements if hired after October 1, 2016
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Volkswagen Leadership Excellence: Series I – Foundational Leadership Required no later than 18 months of hire date
ILT
Documentation Best Practices for Repair Orders and Customer Invoices Hybrid and EV High Voltage Safety Perfect Delivery 360 for Service Managers Staying Connected with Volkswagen Car-Net Volkswagen Care Volkswagen Leadership Excellence: Series I – Foundational Operations
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Elite Advanced Accessories Selling Campaigns and Updates: Driving the Customer Experience Increasing Customer Loyalty Through Goodwill Managing a Retail-focused Service Department Volkswagen Car-Net Service Leads Volkswagen Leadership Excellence: Series II – Advanced Leadership
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Master Re-Certification
Year following Elite level or annually once Master level attained Building Your Business Through Social Media
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Career Paths: Service
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SERVICE MANAGER (continued) Continuous Learning
Elite and Master Re-Certification Paths VW IQ 2016 First Quarter Series VW IQ 2016 Second Quarter Series VW IQ 2016 Third Quarter Series VW IQ 2016 Fourth Quarter Series
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Career Paths: Service
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SERVICE XPRESS CONSULTANT Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Campaigns and Updates: Driving the Customer Experience Introduction to ElsaPro (Volkswagen) Introduction to the Service Core Process Service Core Process: Following up for a Positive Customer Experience Service Core Process: Initiation and Writeup Service Core Process: Quality Control and Interactive Delivery Service Xpress – Service Consultant Volkswagen Care Volkswagen Warranty Basics Hybrid and EV High Voltage Safety
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Career Paths: Service
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SERVICE XPRESS I TECHNICIAN Course Name Timeframe to Complete: 90 Days
Type
Staying Connected with Volkswagen Car-Net Introduction to ElsaPro (Volkswagen) Documentation Best Practices for Repair Orders and Customer Invoices Volkswagen Warranty Basics Perfect Delivery 360 for Technicians Service Xpress – Technician Introduction to Volkswagen Airbag and Safety Systems Hybrid and EV High Voltage Safety
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SERVICE XPRESS II TECHNICIAN Course Name Timeframe to Complete: 90 Days
Type
Staying Connected with Volkswagen Car-Net Introduction to ElsaPro (Volkswagen) Documentation Best Practices for Repair Orders and Customer Invoices Volkswagen Warranty Basics Perfect Delivery 360 for Technicians Service Xpress – Technician Introduction to Volkswagen Airbag and Safety Systems Hybrid and EV High Voltage Safety Volkswagen Scan Tools and ODIS Service VW IQ Service Xpress Tech II Video Series
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Career Paths: Service
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SHOP FOREMAN REQUIRED ELSA Pro 700444
Volkswagen Warranty Basics 705144
Hybrid and EV High Voltage Safety 890104
Introduction to Volkswagen Airbag & Safety Systems 810103
Staying Connected with Volkswagen Car-Net 600164
Documentation Best Practices for Repair Orders and Customer Invoices 701144
Perfect Delivery 360 for Technicians 801844
Volkswagen MIB II SSP 890153
REGISTERED VW Scan Tools & ODIS Service 811102
Electrical Systems 871600
Diagnosis & Documentation 811602
2
3
2
CHOOSE ANY SPECIALTY ELECTRICAL
ENGINE
TRANSMISSION
CHASSIS
eMOBILITY
MANAGEMENT
Networking Systems 872602
Engine Mechanical Diagnosis and Repair 821202
Automatic Transmission 851502
Volkswagen Convertibles 891702
3
2
High Voltage Technician 890302
Introduction to the Service Core Process 701844
Engine Management Level I 841002
Manual Transmission Operation and Diagnosis 851700
Brakes, Handling and Safety Systems 860152
3
2
2 Volkswagen Electrical Diagnosis 870162
3 Heating, Air Conditioning and Climate Control Systems 881702
2 Input/Output Diagnosis 870292
4
3
Increasing Customer Loyalty Through Goodwill 701755 CES Tools: Analysis for Improvement 700334
Engine Management Level II 842002 TDI Diesel Engine 841102
Volkswagen Leadership Excellence: Series 1 – Foundational Leadership 620152
4
3
3
2
MASTER: Complete ALL 5 Specialties…
LEGEND
Diagnostic Technician Hands-on Assessment 800132
WBT Web-Based SSP Training
2
ILT
Diagnostic Technician Exam 800232
Training Days
2 AND ALL 5 Online ASE Tests OR Master Tests A1-A8 plus L1
CONTINUOUS LEARNING: VW IQ for TECH First Quarter Series
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2
Career Paths: Service
Second Quarter Series
Third Quarter Series
Fourth Quarter Series
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TECHNICIAN REQUIRED ELSA Pro 700444
Volkswagen Warranty Basics 705144
Hybrid and EV High Voltage Safety 890104
Introduction to Volkswagen Airbag & Safety Systems 810103
Staying Connected with Volkswagen Car-Net 600164
Documentation Best Practices for Repair Orders and Customer Invoices 701144
Perfect Delivery 360 for Technicians 801844
Volkswagen MIB II SSP 890153
REGISTERED VW Scan Tools & ODIS Service 811102
Electrical Systems 871600
Diagnosis & Documentation 811602
2
3
2
CHOOSE ANY SPECIALTY ELECTRICAL
ENGINE
TRANSMISSION
CHASSIS
eMOBILITY
Networking Systems 872602
Automatic Transmission 851502
Volkswagen Convertibles 891702
High Voltage Technician 890302
2
Engine Mechanical Diagnosis and Repair 821202
3
2
2
Volkswagen Electrical Diagnosis 870162
Engine Management Level I 841002
Manual Transmission Operation and Diagnosis 851700
Brakes, Handling and Safety Systems 860152
3
3
2
3
Heating, Air Conditioning and Climate Control Systems 881702
Engine Management Level II 842002
2 Input/Output Diagnosis 870292
2
4
3 TDI Diesel Engine 841102
4
MASTER: Complete ALL 5 Specialties…
LEGEND
Diagnostic Technician Hands-on Assessment 800132
WBT Web-Based SSP Training
2
ILT
Diagnostic Technician Exam 800232
Training Days
#
2 AND ALL 5 Online ASE Tests OR Master Tests A1-A8 plus L1
CONTINUOUS LEARNING: VW IQ for TECH First Quarter Series
Second Quarter Series
Third Quarter Series
Fourth Quarter Series
Career Paths: Service
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WARRANTY ADMINISTRATOR Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Volkswagen Warranty Basics Preliminary Claim Coding Introduction to ElsaPro (Volkswagen) Introduction to SAGA Documentation Best Practices for Repair Orders and Customer Invoices Warranty Parts Portal Overview Volkswagen Care Hybrid and EV High Voltage Safety
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Specialist
Year following Associate level Introduction to Volkswagen Warranty Increasing Customer Loyalty Through Goodwill Introduction to the Service Core Process Intermediate Claim Coding Warranty Parts Portal Overview
Distance Learning WBT WBT WBT WBT
Master
Year following Specialist level Advanced Volkswagen Warranty Warranty Parts Portal Overview
Distance Learning WBT
Master Re-Certification
Year following Master level or annually once Master level attained Warranty Parts Portal Overview Warranty Master Series 1 Warranty Master Series 2
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Career Paths: Service
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Parts Career Paths Career Paths: Parts
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PARTS CONSULTANT Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Overview of Volkswagen Products Welcome to the Volkswagen Parts Department Introduction to ETKA Parts on Command Introduction to the Service Core Process Service Core Process: Parts Procurement and Servicing the Vehicle Volkswagen Warranty Basics Documentation Best Practices for Repair Orders and Customer Invoices Hybrid and EV High Voltage Safety Introduction to Volkswagen Accessories
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Specialist
Year following Associate level Parts Systems and Processes Parts on Command Service Core Process: Parts Procurement and Servicing the Vehicle Making Parts More Retail Friendly Advanced Accessories Selling Warranty Parts Portal Overview
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Master
Year following Specialist level Advanced Parts Operations Parts on Command Building Your Business Through Social Media Advanced Accessories Selling
Distance Learning WBT WBT WBT
Master Re-Certification
Year following Master level or annually once Master level attained Building Your Business Through Social Media Parts on Command
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Career Paths: Parts
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PARTS MANAGER Course Name
Type
Associate
Timeframe to Complete: 90 Days Welcome to Volkswagen Welcome to the Volkswagen Parts Department Introduction to ETKA SSP Introduction to the Service Core Process Documentation Best Practices for Repair Orders and Customer Invoices Parts Inventory Management I Volkswagen Warranty Basics Warranty Parts Portal Overview Overview of Volkswagen Products Hybrid and EV High Voltage Safety
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Specialist
Year following Associate level Parts Inventory Management II Managing Parts Inventory Parts Systems and Processes Campaign and Update Parts Inventory Management Selling in Service Managing a Retail-focused Parts Department
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Master
Year following Specialist level Increasing Customer Loyalty Through Goodwill Advanced Accessories Selling Service Core Process: Parts Procurement and Servicing the Vehicle Volkswagen Leadership Excellence: Series I – Foundational Leadership
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Master Re-Certification
Year following Master level or annually once Master level attained Advanced Parts Operations
