SETTING THE STANDARD OF CUSTOMER SERVICE External: Volume 2 | January 2014 Q1

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Vector Aerospace Engine Services - Atlantic Joins Airbus Defense & Space C295 FWSAR Team Airbus Defense & Space and Engine Services - Atlantic (ES-A) recently announced a partnership that promises to help secure aerospace jobs in Prince Edward Island. ES-A will provide Pratt & Whitney Canada (P&WC) PW127 engine maintenance for Airbus Defense & Space’s C295 as part of its bid to replace Canada’s fixed-wing search and rescue (FWSAR) aircraft. Should the C295 be selected for FWSAR, this engine support contract will be worth almost $150 million to ES-A over the 20-year life of the contract.

Vector Aerospace - Asia Breaks Ground An auspicious ground-breaking ceremony for Vector Aerospace’s new Singapore facility was held in mid-November, attended by more than 80 specially invited guests including five ambassadors from various countries.

“Airbus Defense & Space is very proud to celebrate this important partnership with ES-A,” said Antonio Barberán, Senior Vice President for Airbus Defense & Space. “This partnership will help bring long-term high-technology aerospace jobs to Prince Edward Island, in keeping with Airbus’ already outstanding commitment to Canadian content for our aircraft.”

(from left - right) Heather Grant, Canadian High Commissioner to Singapore, Lim Kok Kiang, Singapore Economic Development Board, Declan O’Shea and Philip Ang

Located at Seletar Aerospace Park, the new 5,200 m2 Vector Aerospace - Asia facility will house a state-of-the-art Pratt & Whitney Canada PW150A Designated Overhaul Facility (DOF), equipped with full engine overhaul and test capability.

(from left - right) Antonio R. Barberán, Senior Vice President for Airbus Defense & Space; Jeff Poirier, President of ES-A and the Honourable Allen Roach, Minister of Innovation and Advanced Learning (PEI)

The C295 is the leader in the military search and rescue (SAR), maritime patrol and medium transport market, with 123 aircraft sold to 16 different countries to date. The C295 FWSAR offering boasts substantial Canadian content, equal to about 20% of the aircraft’s value. In addition to the aircraft’s P&WC engines and ES-A support, the C295’s simulators will be built by CAE and its electro/optical sensors by L-3 Wescam, while Discovery Air will provide in-service support for the aircraft over the life of the contract. “ES-A is pleased to partner with Airbus on this important project that will provide benefits to all Canadians,” said Jeff Poirier, President of ES-A. “We are proud to have built a reputation for excellent service and support right here in PEI. Our partnership with Airbus Defense & Space and the business it brings, on a project as important as the FWSAR program reinforces that.” This commitment to the PEI aerospace industry is a part of Airbus’ extensive investment in Canadian industry. Over the past 25 years, Airbus has become an integral component of Canada’s aerospace, defence and advanced technology sectors. Its Canadian operations boast six business units generating over $450 million in annual sales, employing 1,700 people in 11 centres across the country, with an additional 4,000 jobs supported indirectly.

Vector’s new Asia Pacific facility will provide operators of the Bombardier Q400 regional turboprop with a conveniently located, cost-effective MRO location for the PW150A engine, significantly strengthening Vector’s presence in the region. Commenting on the ground-breaking, Declan O’Shea, Vector Aerospace President and CEO, stated: “In our overall business expansion plan, the South East Asian market is extremely important to us due to its geographic location, strong projected growth and our customer base. We recognize the immense importance of this market and are taking Rendition of Seletar facility these steps to expand our presence here with close proximity to our customers. Our new facility will benefit PW150 engine owners and operators in terms of faster turn times, minimized shipping costs and superior customer service.” Philip Ang, an experienced aerospace executive, has already been appointed to be General Manager of Vector Aerospace - Asia, completion of which is scheduled for late 2014. When fully operational, the new facility is expected to employ up to 140 employees in a variety of repair, test, engineering, commercial and support roles

Vector Aerospace Helicopter Services - NA Delivers Fully Refurbished AS332L-1 to Rainier Heli-Lift Inc. Last November, Helicopter Services - NA (HS-NA) was provided with the unique opportunity to restore an AS332L-1 Super Puma that had been damaged during the tsunami which hit Japan in 2011. Rainier Heli-Lift Inc. purchased the aircraft shortly after the incident, and decided to restore it to service by having HS-NA perform a complete overhaul on the aircraft. “The decision to make this MRO agreement with Vector was based on the outstanding support they have provided other operators, and the timing of this project aligned well with Vector’s new AS332L-1 capabilities,” stated Richard ‘Lash’ Laerew, Executive VP, Rainier Heli International. “We were extremely pleased to receive the finished project in late December 2013, and the aircraft is now in full service.” HS-NA performed a number of MRO operations on the aircraft including a complete airframe re-wire, a significant accomplishment requiring over 100 kilometers of wire. A complete 7,500 hour airframe inspection and an internal and external paint job were also performed. HS-NA also performed two main landing gear fitting changes with the assistance of specialists from Airbus Helicopters, who spent five weeks working with Vector Aerospace’s technicians to help them achieve this complex repair within the tight project delivery schedule. “Access to the unique Super Puma market has greatly improved our ability to react quickly to customer requirements,” stated Elvis Moniz, Vice President of Operations at HS-NA’s Langley facility. “Vector has positioned itself in the Super Puma market as a center of excellence for MRO activities in a short amount of time, having processed major inspections on nine Super Pumas this past year.”

Vector Aerospace technicians at work on a Super Puma at the Langley, BC facility.

Vector Aerospace UK, deliveres repaired French Lynx Mk4 to end customer. “I am pleased that we have quickly and effectively completed our first international Lynx Depth repair contract in collaboration with Airbus Helicopters”, said Ross Powlesland, Operations Director for HS-UK. “This contract completion demonstrates that our rotary wing business continues to diversify, in defence and commercial, as we expand into the civil sector and apply our unique knowledge, experience and expertise gained from many years of military MRO provision”. The servicing turnaround of four months was very impressive given the extent and complexity of the work required. “The completion of this contract is an important milestone for Vector Aersopace UK”, said Managing Director, Michael Tyrrell. “It demonstrated flexibility and agility in meeting our customer’s requirements, proving that our technical excellence and lean approach are amongst the best in the Vector Aerospace - UK team handing over the completed Lynx to the customer

Vector Aerospace Helicopter Services - NA Signs Exclusive MRO Support Contract with Blackcomb Aviation Helicopter Services - NA (HS-NA) has signed an exclusive five-year MRO support contract with Canadian helicopter services provider Blackcomb Aviation. This agreement covers support of Blackcomb Aviation’s fleet of Rolls-Royce M250® engines, Turbomeca Arriel 1 & 2 engines, and Eurocopter AS350, AS355 and EC130 dynamic components. “HS-NA is pleased to be working with Blackcomb Aviation by providing repair and overhaul support for its fleet of Airbus Helicopters and Bell light helicopters,” said Eric Hicks, Regional Sales Director at HS-NA. “This contract reinforces the strong relationship we’ve maintained with Blackcomb spanning two decades.” “Blackcomb Aviation entrusted Vector Aerospace as its Rolls-Royce, Turbomeca and Airbus Helicopters fleet MRO provider because of the superior quality of service and fast turn-times they provide to their customers,” commented Jonathan Burke, President and COO of Blackcomb Aviation. “We look forward to receiving highquality MRO service from Vector over the next five years through this agreement.”

Eric Hicks pictured with Jonathan Burke, President and COO of Blackcomb Aviation.

Vector Aerospace Helicopter Services - NA and Era Helicopters Sign Five-Year Support Contract

Vector Aerospace Hosts PT6A Customer Day Events in Kenya and Australia

Helicopter Services - NA (HS-NA) has signed a five-year agreement with leading U.S. offshore and SAR operator Era Helicopters for repair and overhaul of dynamic components on Era’s Airbus Helicopters AS350 and Sikorsky S-76 fleets.

Engine Services - Atlantic (ES-A) recently hosted two very successful PT6A Customer Day events at its facilities in Brisbane, Australia and Nairobi, Kenya. The events were facilitated by Gilles Vivier, Martin Hovington and David Meisels, representing Pratt & Whitney Canada’s customer service team.

HS-NA will provide Era with inspection, repair, overhaul, testing, modification and other services as required, including on-site rental assets for Era’s S-76 and AS350 platforms. “HS-NA is very pleased to be working with Era, providing repair and overhaul support for its Airbus Helicopters and Sikorsky fleets,” said Chris McDowell, Vice President of Sales and Marketing at HS-NA. “This contract reinforces the strong relationship we have developed with Era over the past 20 years by providing them with engine and fuel accessory support services for various products from Airbus Helicopters, Sikorsky, Rolls-Royce and Turbomeca.

Defence Minister visits Vector Aerospace’s Fleetlands site in Gosport Vector Aerospace - UK welcomed Philip Dunne, Minister for Defence Equipment, Support and Technology to its Fleetlands site in Gosport, Hampshire last month. The Minister was given a behind-the-scenes look at the highly skilled work that is carried out keeping the MOD’s fleet of Chinook, Lynx and Sea King helicopters up to operational standard. He also toured the aero engines repair shop, which has diversified into the civil fixed-wing engine market. The Fleetlands facility, which was established during World War 2, employs over 1,000 people and is one of the largest employers in the Gosport area. The site has a long tradition as a centre of excellence for MRO, and has a flourishing apprenticeship scheme. “Helicopters are an essential capability for all three services, and high-quality maintenance is essential to ensure that our fleets are ready to deploy where they are needed in support of operations,” said Mr Dunne. “Sites like Fleetlands have a huge role to play in defence, and I thank the workforce here for their help in ensuring British troops have the top-class equipment they need.” Michael Tyrrell, Managing Director for Vector Aerospace - UK, said: “We are delighted that the Minister was able to see at first hand the skills and commitment that go into supporting the MOD’s rotarywing fleet. While our longstanding position as a key supplier to MOD will continue to be of great importance, we are also developing civil market applications for our skills and experience, capitalising on the flexibility of the workforce here at Fleetlands.”

Vector Aerospace Engine Services - Atlantic Service Praised by Customer in Switzerland The following note was sent to employees at the Engine Services - Atlantic (ES-A) facility in Summerside, PEI from Mr. Johan Kotze, Technical Manager with Aero Management Services (AMS). It is very difficult to believe it is PCE-PS0434, looking back at what we saw on strip down and having the engine in Luanda tomorrow I think you accomplished the impossible! It is unreal, the engine was in a bad shape, and it is not just fixed but completely overhauled! Thank you very much; you will not know how impressed and grateful we are. All I can say is well done to all! Best regards, Johan

“These events give us a chance to reconnect in a meaningful way with our customers, who are the core of our business,” said Jeff Poirier, President of ES-A. “Attendees are given the opportunity to learn more about the PT6A engine and to meet with true turboprop experts. We were very fortunate to have representatives from P&WC’s customer service team and from Vector’s partner Blackhawk Modifications on hand during both events.” “Capital Airlines Limited wishes to thank ES-A for organizing a very informative and interesting Customer Day for PT6A engine operators in Nairobi,” commented attendee Capt. Himat Vaghela, owner and managing director of Capital Airlines Limited. “The inclusion of P&WC and Blackhawk Modifications added great value to the proceedings. We have a long-standing relationship (left to right) Jeff Poirier, President of ES-A, Rick Overberg, independent sales with ES-A relating to and representative for ES-A, chat with Capt. Himat overhauls and repairs of Vaghela, owner and managing director of our King Air 200’s PT6A-41 Capital Airlines Limited engines. They have provided exceptional service, support and cost effective solutions that cater to our requirements.” ES-A’s facility in Nairobi offers field service and engine line maintenance services on the PT6A and PW100 engine series. ES-A’s Brisbane location is a P&WC Designated Overhaul Facility (DOF) for the PT6A family, and also offers mobile repair team (MRT) support for a range of additional P&WC powerplants.

Helicopter Services - UK hosts the Heads of Flying Once a year, the Heads of Flying for all civilian aviation contractors to the British Ministry of Defence meet with the Military Aviation Authority (MAA) for a two day conference. This year Vector Aerospace’s Fleetlands facility was the chosen venue. The primary aim of the meeting is to discuss how current and planned regulations will affect the industry. With the proposed introduction of sweeping and extensive changes to military aviation regulation, the discussions were certainly robust, with some fairly forthright views being expressed on both sides, eventually reaching amicable – if differing – conformity; after all, the regulator eventually has the final say! Almost every business with a flight test interest in UK was represented, with some 30 civilian contractors including Vector Aerospace, BAE Systems and AgustaWestland. Healthy overseas representation was led by Chief Test Pilots from Airbus Helicopters and Boeing. The MAA military team of some 14 uniformed specialists was led by Air Vice-Marshall Paul Atherton. There was a considerable amount of “business” and discussion in the margins, where any misunderstandings can be resolved, and this was particularly so at the evening social gathering which took place in the more relaxed atmosphere of dining on board HMS Warrior, moored in the Historic Portsmouth Dockyard on the opening night.

Vector Aerospace Showcases Full Range of Service Options at NBAA Convention Engine Services - Atlantic (ES-A) and SECA recently highlighted their broad range of business aviation engine services at the National Business Aviation Association’s (NBAA) 66th Annual Convention and Tradeshow in Las Vegas, Nevada. “2013 was an exciting year for ES-A,” said Jeff Poirier, President of ES-A. “We increased our focus on providing our customers with flexible, innovative ideas for keeping their engines on wing. We also heightened our Mobile Repair Team (MRT) capabilities and coverage worldwide, and we continue to remain focused on offering our customers faster turn times on their engines.” Jean-Jacques Reboul, President (interim) of SECA, added: “NBAA was once again an excellent opportunity to present our extensive portfolio of services, including our GEMS (Global Engine Management Service) program, a combination of support and services aimed at addressing each and every customer specific need through customized solutions.”

Vector’s booth at NBAA

The 2014 NBAA Convention will be held in Orlando, Florida in October.

Vector Aerospace Celebrates Success at the Singapore Airshow Vector Aerospace exhibited at the Singapore Airshow for the very first time with staff from all divisions present. Each day saw huge crowds visiting the booth to discuss and pursue business opportunities. This fourth edition of the Singapore Airshow 2014, Asia’s largest and one of the most important aerospace and defense exhibitions in the world, kicked off on February 11th at the Changi Exhibition Centre. Singapore’s Defence Minister Ng Eng Hen and Transport Minister Lui Tuck Yew launched the week-long event with brief mention of Vector Aerospace in the opening address, and Aviation Week Show News featured an article describing Vector’s new facility in Singapore slated to open later this year. The airshow saw 1,000 exhibiting companies from 47 countries, including more than 60 of the world’s top 100 aerospace companies. Mr Jimmy Lau, Managing Director of Experia Events and the organizer of the airshow, told Bernama News that the airshow is set to be “our biggest yet and promises exhibitors, delegates and visitors an excellent experience.” Not surprisingly, trade deals involving billions of dollars were clinched on the first day of the Singapore Airshow, and organizers proclaimed this year’s total deal dollars could reach up to 70 to 80 per cent of the US$31 billion seen at the previous Singapore Airshow.

The Canadian High Commissioner and her entourage made a special visit to our booth and spent some time speaking with our staff

Vector Aerospace Helicopter Services - NA Exhibits at Heli-Expo 2014 Vector Aerospace Helicopter Services - NA (HS-NA) will be exhibiting at the Helicopter Association International (HAI) Heli-Expo at the Orange County Exhibition Centre in Anaheim, California, February 25-27th. “Vector Aerospace has been attending Heli-Expo for over 25 years and it has always been a positive experience for us,” states Paul Cockell, President, HS-NA. “We are looking forward to re-connecting with existing customers and fostering new relationships and opportunities again this year.” Heli-Expo provides HS-NA with the opportunity to support its existing customer base while reaching new customers across North and South America, Europe and Asia. This year, HS-NA will be highlighting its full UH-1H upgrade program, AS350 capabilities, and broad range of Supplemental Type Certificates (STCs) for Sikorsky, Airbus and Bell helicopters. HS-NA will have a custom-designed UH-1H demonstrator onsite at Heli-Expo so attendees and customers can sit inside and experience it first-hand. This modified integrated cockpit consists of two Sagem 10” MFD (EI indication) and two Sagem 10” PFD’s for right or left hand seat operations, and is just one example of all of Vector’s UH-1H upgrade capabilities.

Vector Aerospace Expands its Sales and Field Service Teams in the U.S. Vector Aerospace Engine Services - Atlantic (ES-A) has added five new faces to its Sales and Field Service teams in the United States. Jim Kramer and David Mires have been hired as Field Service and Sales Representatives. As Sales Representatives, Jim will serve customers in Arizona and Nevada while David will serve customers in Washington, Oregon and Idaho. Joining Vector Aerospace as Field Service Representatives (FSR) are Steve Mason and William Brooks, both based out of North Carolina and George Salazar, who will be based out of Weatherford, Texas.

Vector Aerospace Appoints Regional Sales Managers Vector Aerospace Engine Services – Atlantic (ES-A) has named Malcolm Venturi as Regional Sales and Service Manager for southern and western Australia and the Asia - Pacific region. With over 22 years of technical and hands-on aviation experience, Malcolm will support fixedwing operators across Southern and Western Australia and the Asia-Pacific region, representing ES-A’s Pratt & Whitney Canada (P&WC) PT6A, JT15D, PW100 and PW150A engine lines. Meanwhile, Vector Aerospace’s Helicopter Services – North America (HS-NA) team has named Elise Nicole Bair as Regional Sales Manager, Western U.S. Bringing with her a wealth of aviation experience, Elise will represent HS-NA’s broad portfolio of helicopter engine, airframe, avionics and components capabilities.

Vector Aerospace Helicopter Services – North America Wins BC’s Top Employers for 2014 Award Helicopter Services - NA (HS-NA) is proud to announce that it has been selected for inclusion in the 2014 BC’s Top Employers awards. BC’s Top Employers is an annual competition organized by the editors of Canada’s Top 100 Employers. This special designation recognizes the British Columbia employers who lead their industries in offering exceptional working conditions and progressive human resources policies. “We are honoured to receive a 2014 BC’s Top Employers award,” stated Paul Cockell, President, HS-NA. “This is great recognition that our work to support our employees by providing them top training through personal and professional support programs is benefiting both them individually, and Vector as a whole.” HS-NA added 35 new employees last year and uses referral bonuses of up to $1,000 to encourage employees to help recruit new employees. HS-NA also helps employees prepare for life after work with phased-in retirement work options and a defined contribution pension plan.

Vector Aerospace Engine Services - Atlantic Summerside Facility Hosts Open House An open house held recently at the Engine Services - Atlantic (ES-A) facility in Summerside, PEI was a huge success, with a large number of guests taking the opportunity to tour the facility. The open house is held annually, and gives the general public an opportunity to learn more about ES-A through walking tours and information sessions.

Editorial Board: Raj Rawana Colin MacDonald Chelsie Aichelberger Ken Doig

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Toronto, Canada PEI, Canada Richmond, Canada Fleetlands, UK

Magali Braumann - Paris, France - Toronto, Canada Alex Youngs

We welcome your feedback and input. Please send any articles or comments to [email protected]

Artwork & design: Laura Wood

Thank you! Raj Rawana, Director - Marketing & Communications

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