The Source for Breakthrough

Transforming Your Business with Juran

Superior Quality. Sustainable Results.

Our history will guide your future.

Did you know that Dr. Juran:

When you’re ready to improve performance and attain sustainable financial results, make sure you work with an organization that has a history of delivering pragmatic solutions to achieve the results. Dr. Joseph M. Juran (1904–2008) left this world a much better place than he found it. His pioneering quality management, methods, and tools literally changed the business world—and society— for the better. His enduring legacy is reflected by our commitment to continue as a world leader in transforming organizational performance consulting. Our unparalleled history and heritage includes a legacy of breakthrough successes for our clients. In addition, considering we created the benchmarks against which all our competitors are measured, no other firm can match us. It’s proof that there is no substitute for the original.

Reach the top with Juran Global Consultants Great Support Certified Experts Adaptable

Distinguished

Licensing Materials

Knowledge Transfer

eLearning

• Published over 20 books and hundreds of papers that were translated into 17 languages. The most prominent work, Juran’s Quality Handbook, was first published in 1954 and is currently in its sixth edition. • Received the National Medal of Technology from President George H.W. Bush in 1992.

Consulting & Coaching

Assessments

e-LifeLine Support Provide Tools & Templates

Strategic Deployment

• Named the Pareto Principle, or the 80/20 Rule, after legendary Italian economist/philosopher Vilfredo Pareto.

• Was 75 years old when he founded Juran Institute, Inc. The company’s first client was Motorola.

Pragmatic Solutions Experienced

• Was invited to help rebuild Japan after WWII by General Douglas MacArthur. This led to a long-term business relationship with Toyota.

Training & Certification

Rapid Improvement

Meet Your Needs Right Price

Train Your Experts

Sustainable Results Will Not Overwhelm You

Guaranteed Results

Affordable Services

Transforming Your Business with Juran

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The Source for Breakthrough Results

Juran’s Breakthroughs & Roadmap Transformational Breakthroughs

Leadership

Structure

Performance

Culture

Adaptability & Sustainability

Decide

Prepare

Launch

Expand

Sustain

Juran Roadmap Phases Time

Our universal improvement methods enable you to transform your organization. Transformation.

Transforming an organization requires much more than a temporary fix. It takes a combination of talent, vision, experience, and a proven roadmap to make it happen. Select a firm that can help you deliver sustainable results—the kind that can help you build tomorrow’s success today.

Simplification.

Whether you need to benchmark your competition, educate your staff, or solve complex organizational problems, Juran provides simple solutions to your problems.

Leader.

Juran can help make your brand, goods, and services synonymous with superior quality and the market leader. Our universal methods have transformed thousands of well-known organizations throughout the world. Now it’s your turn.

Ready?

You’re ready to grow, streamline processes, improve efficiency, and get lean. Are you ready to improve the quality of your goods, services, processes, and people? If you are, you’re ready to maximize performance excellence and achieve record results. You’re ready for Juran.

Continually researching best-practice tools, methods, and technology helps us deliver the right solutions— assessments, analysis, consulting, training and certification—at the right time, in the right way, at the right price.

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Juran Services & Capabilities

Our leadership will be with you every step of the way. As the most referenced leader in our industry, Juran understands the importance of staying ahead of the competition. That’s why we strive to deliver quantifiable breakthrough results for our clients and transfer our knowledge to you. It’s what we do best. Let Juran help you create a program that will transform your organization. Our methods—including businessprocess design and improvement, innovation, Lean, Six Sigma, and the utilization of our performance excellence methods and tools—are based on extensive research and practical application across various industries and cultures.

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A great consultant can help you take your organization to the next level—even in tough economic times. Whether you want to improve your product quality, boost productivity, reduce costs, or build customer loyalty, a great consultant will help you find the shortest path. Joseph A. De Feo President and Executive Coach

Transforming Your Business with Juran

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The Source for Breakthrough

We demonstrate real results in multiple industries. Juran has across-the-board experience in numerous industries. We have helped organizations just like yours to improve performance since 1979. Our custom training and consulting solutions will fit your culture and deliver sustainable results fast. We listen to the voices of the customer and create a set of solutions that meet those needs.

Manufacturing

When manufacturing organizations face tough economic times, our Universal Principles and Transformation Roadmap can be applied to solve any organization’s costly problems to get the most out of their budgets. Following the roadmap allows them to find the true root cause, validate it, eliminate it, and put it under control better, faster, and easier than our competitors.

Services

Juran is a leader in recognizing and developing appropriate interventions for service. We recognize that in many service environments, the customer is in the middle of the service delivery process. Customers actually see and experience what might be hidden business processes in other industries. The demands for the highest levels of perfection in execution are immense, and Juran can help you get there.

Healthcare

Juran Healthcare has developed methods to enable any hospital system to deal with short and long-term problems facing their organization. Our methods to improve the patient experience and outcomes, reduce costs, and improve financial and operational performance are needed by all systems to guarantee that they attain and sustain superior results.

Defense

Juran has proven qualifications in the public and private sectors, enabling us to provide continuous improvement methods such as Lean and Six Sigma to achieve superior quality and sustainable results. Our programs for government and defense address the unique requirements of the industry and we support their constant pursuit of excellence.

Energy

Juran Benchmarking provides best practice services specific to the oil and gas industry that impact client scorecards and results. Thanks to nearly 20 years of close collaboration with representatives of the top oil and gas majors, Juran’s benchmarking methodology produces a comprehensive analysis through a normalization process that accommodates the effects of size, capacity, utilization, etc.

Please continue reading for client results. 5

Juran clients experience real results, increased ROI and revenue, positive cultural shifts, enhanced customer satisfaction and ongoing success. Juran has participated in launching Quality Improvement initiatives at Motorola, Siemens, Unilever, Doosan, Molex, several defense contractors, and other manufacturing organizations. Here are two examples of our client successes:

Multi-National Manufacturer of Components for Electronic and Electrical Products

The client has more than 50 plants worldwide and another 20 sales and distributions locations with four divisions, each focused on specific market segments. Price competition is strong, but key customers also expect reliable on-time delivery and quick response for new product development.

We’ve advised:

As the company has expanded and sustained its efforts, all aspects of the way business is conducted have benefited from the disciplined Lean and Six Sigma methods from Juran. They have used them to develop and implement improved pricing discipline. Many improvements have been made in Sales and Marketing processes. Even the Internal Audit function has greatly expanded its capacity to deliver operational audits without any increase in staffing. Six Sigma analytics have been applied to financial planning and analysis to deliver more useful and actionable information to executive leadership for making both tactical and strategic decisions. “Thought you would like to know that despite the challenging year, we have managed to achieve our original [annual] $50M savings goal. Many thanks to your people and the high caliber of technical support, leadership and teamwork they have delivered. This goal was set before anyone suspected the economy would fall off the cliff, and production volumes with it. The process has been flexible enough to allow our organization to reprioritize and change focus just when we needed to make it happen.” - Vice President, Quality

Return on Investment

The number of steps in the special order process was reduced from twelve to three. The number of special orders has been reduced from 700 annually, to 200. Interrupted production runs have been reduced by a factor of 500 per year. Special orders that used to take six months are now being filled 85 percent of the time within two days. In a two-year period, the company’s overall quality effort supported 86 teams, which collectively saved more than $5 million.

Transforming Your Business with Juran

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The Source for Breakthrough

We’ve advised:

Superior, sustainable business results require that your service strategy is centered on the customer and quality. Success depends on deep changes in the way your business operates. It also depends on changes in the organizational culture — the values, beliefs and habits of leaders, managers and front-line employees. The cultural and process changes cannot happen independently. Juran clients master the simultaneous and reinforcing changes in culture and process.

Financial Services

A financial services firm was suffering reduced cash flow because the process by which it referred accounts to attorneys for collection was taking too long. With Juran’s training and coaching, a project team improved the turnaround time from 10.5 days to 3 days, thereby improving monthly cash flow by $236,000. Non-value added activity was eliminated. The number of functional hand-offs was reduced sharply. Root causes for delays while waiting for some of the paperwork were removed. Delays resulting from missing or defective parts of the documentation were eliminated.

We’ve advised:

Juran has been helping healthcare providers improve the quality of care while also reducing costs since 1989. We work in partnership with our clients to implement organization-wide breakthrough improvement initiatives such as Lean Six Sigma.

Connecticut Children’s Medical Center

Connecticut Children’s Medical Center is a 147-bed children’s general facility located in Hartford, CT. Juran worked with the medical center to implement a Lean quality management system to remove process waste and improve efficiency. Juran also led process redesign teams prior to the implementation of their electronic health record, trained Lean experts, and led several Lean improvements projects. Connecticut Children’s has seen more than a 25% reduction in process waste and dramatic improvements in key organizational measures across service lines such as Patient Care, ED, OR, and revenue.

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Juran has participated in launching Quality Improvement initiatives at the National Security Agency, U.S. Customs, various U.S. military bases, several defense contractors, and state agencies. Here are two examples of our client successes:

Executive Training for the National Security Agency

Juran completed an in-depth stakeholder assessment and delivered a Lean Six Sigma Executive Leadership Workshop for the NSA. We met with the Director and his top 40 leaders in the NSA. The workshop was an outstanding success, which led to the fundamental changes in the culture of the NSA.

We’ve advised:

Improving Efficiency in MASH Units

When the U.S. Army created its policy guide for moving 80-bed MASH units, its focus was on maximum efficiency. Unfortunately, that efficiency was targeted at loading up four transport trucks and breaking camp, not at unloading vehicles and setting up camp. The process of loading the 2.5ton trucks for departure did not take into account the needs and logistics involved in rebuilding the MASH units at the next site. As a result, the unloading and construction process could draw valuable time away from the essential purpose of MASH units—to aid injured soldiers. A team of soldiers, stationed with the 25th Infantry Division in Hawaii, decided to redesign the process. The team, made up of the unit commander, the executive officer, the first sergeant, and the ambulance platoon leader, applied some common sense to the process. The improvement was to load supplies onto the trucks in reverse order of need; the most important equipment would be placed on the trucks last, allowing it to be taken off the trucks first. The old process allowed eight hours from the time the order to “Move MASH unit” was handed down to the time the surgical ward could begin to take patients. The 25th Infantry Division’s redesigned process reduced the time needed to two hours. For its efforts, the unit was recognized as the best U.S. Army medical unit in the world for two years running.

Return on Investment

For a $25,000 investment in training, certification, and time to diagnose process-related problems, Juran has documented results of $375,000 per project or a ratio of 15:1.

GSA Schedule Contract #: GS-10F-0065W

Transforming Your Business with Juran

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The Source for Breakthrough

Juran Benchmarking is a valuable management tool; it is a systematic and continuous process that facilitates the measurement and comparison of performance and the identification of best practices that enable superior performance.

We’ve advised:

Juran’s Benchmarking experience spans almost two decades. We have extensive experience in benchmarking assets throughout the oil and gas value chain including onshore and offshore processing facilities, onshore and offshore pipelines, storage and loading terminals (marine and inland), LNG terminals, and gas transmission systems. All programs are tailored to specific client requirements and may be either internal (within the same organization) or external (competitive) benchmarking studies.

Processing Terminals

Juran was approached by an oil and gas major to assist with Forecasting Opex Estimates for a planned processing terminal in Norway. One of the consortium stakeholders commissioned Juran to provide forecasts of future OPEX budgets based on average as well as top-quartile performance figures. Why Juran? Juran possesses a wealth of accurate and up-to-date operational performance data derived from the large number of international benchmarking studies we have conducted annually over the past two decades. This data relates to the operational efficiency of oil and gas assets from across the value chain and includes details of OPEX and manpower time for all aspects of operations, maintenance, support services, and business overheads. In order to make comparisons between different assets on a like-for-like basis, all data must be normalised. Juran does this by determining the technical complexity of the assets being benchmarked; in this instance we determined the complexity using the technical designs of the planned facility. The resulting Juran Complexity Factor® (CF) is a reflection of the manpower and expenditure required to operate and maintain an asset of the given complexity. Because of the excellent correlation between the CF, OPEX, and manpower, Juran is able to predict operational costs and manning levels of the proposed asset, thus enabling forecasts to be made prior to construction and commissioning.

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Our definition of success is to effectively transfer knowledge. Return On Investment

The cost of Lean Six Sigma Green Belt training is approximately $3,000 per person in a public workshop. If you were to train 100 employees the total cost would be around $300,000. Juran’s licensing program allows you to train those 100 employees for only $50,000. Your organization will save approximately 80% on the total cost of training for 100 employees using a Juran license.

The Juran License Tool Kit Juran’s Licensing Program Tool Kit includes: 1. Instructor Files. Each Juran program includes instructor presentation slides, participant workbook, exercises, handouts, and a case study specific to the learning level, all produced in Microsoft Office®. 2. Participant Files. Each license includes a disc of the worksheets and templates needed for project deliverables, exercise data in Microsoft Excel® and Minitab® (as appropriate), a step-by-step final report requirements list to ensure successful project completion, and a PowerPoint® reporting template for ease in presenting project information to management.

Client Feedback: “Juran takes accountability for their results, while they come in and bring their knowledge as mentors, or as subject matter experts training your people. But they also stay with you until your results are delivered and validated.” - Alex Eksir, former Vice President Raytheon Integrated Defense Systems, Mission Assurance Executive

3. Train-the-Trainer. Juran staff is available to “Train-the-Trainer” on-site in the proper use of the program materials, and help your professionals learn best practices for teaching others using the materials.

All Juran Programs are IACET-approved:

The International Association for Continuing Education and Training (IACET) accreditation is the quality standard learners seek when choosing a provider. The ANSI/IACET 1-2007 Standard is the core of thousands of educational programs worldwide. Juran’s IACET-approved training materials contain academic and professional content complemented by industry specific examples. Our materials provide the knowledge and techniques, as well as the tools to measure the results of customer-focused initiatives, thus providing quantifiable value.

Transforming Your Business with Juran

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The Source for Breakthrough

Some of our programs available for licensing. Program

Description

Lean Enterprise:

The Lean training materials provide learning on key concepts and instruction on making value flow without interruption, reducing wastes, and driving–out variation. The training materials provide stepby-step instruction on how to apply principles to Rapid Improvement Events or Kaizens.

Lean Six Sigma:

If your organization is interested in combining two powerful methodologies for problem solving, then Juran’s Lean Six Sigma training materials will provide the approach and framework. Lean methods and tools will be presented to reduce waste and Six Sigma methods and tools to improve process effectiveness. Executive and Champion materials will provide the instruction for leaders to deal with the practical day-to-day human, structural, and technological issues which arise when initiating Lean Six Sigma efforts. Belt training materials provide key concepts, instruction and examples of when and how to use Six Sigma tools, and conduct Lean Six Sigma projects.

Root Cause Corrective Action (RCCA)

If your organization is struggling to diagnose and remedy root causes of process problems then Juran’s RCCA training materials will provide an effective problem solving framework using basic quality improvement tools. The materials provide step-by-step instruction on how to conduct a root cause analysis using real case examples.

Faclilitating & Leading Improvement Teams (FLIT)

Do you want to train staff to be good team members and support quality improvement projects? If yes, then Juran’s training materials will provide the basic concepts and tools for leading and facilitating breakthrough improvement teams. The materials present ways to gather data, participate in problem solving and process mapping, and sustain the gains resulting from improvement projects.

Quality Improvement Tools (QIT)

Juran’s training materials have been used for decades to provide professionals a practical, how-to guide covering ten of the most useful tools for quality improvement. The depth of coverage and breadth of the applications are only available here. Each chapter introduces a different tool and follows the outline of concept, examples, how to interpret, when to use, how to construct, exercises, and summary.

Executive, Lean Master, Kaizen, Rapid Improvement, and Juran’s 6S Program

Executive, Champion, Yellow, Green, Black, and Master Black Belt

Juran offers various healthcare programs available for licensing as well. We want you to achieve sustainable breakthrough results and our training materials enable your organization to achieve those results in the most cost-effective way. For more information on Juran’s licensing options please call 800-338-7726 or email [email protected].

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Our promise. Juran. Trusted advisors.

Juran is the right consultant to improve your performance. Our services and training, publications, support materials, and personnel are unparalleled. We are experts at preparing system leaders, managers, and the workforce with the practical skills and in-depth knowledge needed to achieve tangible, rapid results on the job. The learning experience offered through our mentoring, training, and certifications is designed to provide our clients the means to accelerate their performance improvement efforts, deliver enhanced value and quality to internal and external customers, and increase their organization’s profitability.

Our Mission

Our mission is to create value for society and our customers through superior quality and sustainable results.

Our Vision

Our vision is to be recognized by our customers as the best source for attaining superior quality and sustainable results.

You can reach us easily

If Juran is the right consultant for you, then it’s what you do next that matters. Contact Juran today.

Call: 800.338.7726 • (+1)203.267.3445 Email [email protected] or visit our website at www.juran.com

800.338.7726 (+1)203.267.3445 www.juran.com