Network: Omni Meeting Username: aci Password: airports17

#airports

The 18th Annual Risk Management Conference Agenda January 11-13, 2017 • Omni Los Angeles Hotel at California Plaza • Los Angeles, CA

SPONSORS

1 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

Wednesday, January 11, 2017

1:00 pm – 6:00 pm Bunker Hill Foyer

Registration

1:00 pm – 4:30 pm Hershey/Crocker

ERM/SMS Workshop

6:00 pm – 7:00 pm Grand Café

(3.5 CPE Credits)

1:00 pm – 1:50 pm

SMS and ERM Theory Presented by Mike Smith (AvMaSSI) and Lisanne Sison (Bickmore)

1:50 pm – 2:00 pm

Break

2:00 pm – 2:15 pm

The Airport Risk Manager’s ERM/SMS Dilemma Mike Natale (Bickmore) & Lou Sorrentino (AvMaSSI) introduce how ERM and SMS can come together by providing an overview of the article that they co-authored.

2:15 pm – 3:00 pm

Open Discussion – Putting Theory Into Practice Attendees will work through an example risk assessment to put theory into practice, and to see how Safety Risk Assessments tie into Enterprise Risk Assessments

2:50 pm – 3:00 pm

Break

3:15 pm – 4:20 pm

Putting It Into Practice Michael Yip (DFW Airport) present on practical best practices at DFW and across industry. This session will include a break-out session for participants to work on take-away items, based on how programs work together.

4:20 pm – 4:30 pm

Closing Questions/Wrap-up

Welcome Reception

2 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

Thursday, January 12, 2017

7:00 am – 4:00 pm Bunker Hill Foyer

Registration

7:00 am – 8:00 am Bunker Hill Foyer

Continental Breakfast

8:00 am – 8:15 am Bunker Hill

Opening and Welcoming Remarks Speakers: Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport Paula Adams, Director of Airports Administration, Los Angeles World Airports

8:15 am – 8:25 am Bunker Hill Foyer

Networking Break

8:25 am – 9:15 am Bunker Hill

General Session 1 – Aviation Liability Update (1 CPE Credit)

Moderator: Jerry Ruth, Senior Vice President, Aviation - Specialty Casualty, Chubb Speaker: John C. Geisen, Senior Vice President, Aon Risk Solutions This liability insurance market overview will provide perspective from both an insurance broker and underwriter on the state of the liability insurance marketplace and what you can expect in 2017. The speaker will share helpful information on major airport claims and current hot topics. 9:15 am – 9:25 am Bunker Hill Foyer

Networking Break

9:25 am – 10:15 am Bunker Hill

Insurance Track 1a – Active Shooter Communications Best Practices (1 CPE Credit)

Moderator: Catrina Gilbert, Risk Manager, Hartsfield-Jackson Atlanta International Airport Speakers: Matt Barkett, Senior Managing Director, Dix & Eaton Lourdes DeSapri, Senior Account Executive, Dix & Eaton Active Shooter situations, while still rare, present a new and concerning challenge for airports worldwide as terrorists seek new targets to create mayhem outside secure zones. This discussion will help attendees understand best practice in preparing for active shooter situations, with a special focus on communicating effectively before, during and after the crisis occurs. Topics will be illustrated using real-life examples of incidents at airports from around the world and here in our own backyard.

3 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

9:25 am – 10:15 am Museum A&B

#airports

Safety Track 1b – “Designing Safety and Health Management System” What about the Terminal and Airfield Maintenance? (1 CPE Credit)

Moderator: Desmond DeMoss, Health and Safety Officer, Port of Oakland Speakers: Ella Moultrie, Safety Coordinator, Charlotte Douglas International Airport Scott M. Ayers, Aviation Safety Management System Manager, Hartsfield-Jackson Atlanta International Airport While Airports are subject to FAA guidelines this presentation will focus on the safety and health management systems of the terminal and airfield. Emphasis will be placed on federal, state and regulatory requirements as it is related to hazard prevention and control, worksite analysis and training and education for employees. Snapshots of the areas in the terminal and airfield will be reviewed as we provide best practices on how to design a sustainable safety and health management system. 10:15 am – 10:30 am Bunker Hill Foyer

Networking Break (Beverages Provided)

10:30 am – 11:20 am Bunker Hill

Insurance Track 2a – Overcoming the Dangers of Complacency in Natural Disasters: Real-World Lessons from Japan and California (1 CPE Credit)

Moderator: Edward K. McDonald III, Manager – Office of Safety & Risk Management, Cleveland Airport System Speakers: Alex Yanev, Principal, EQE Consulting Peter Yanev, Principal, EQE Consulting The presentation will discuss methods for understanding high-consequence, low probability risks from natural hazards like earthquakes, floods and windstorms using examples from many disasters around the world. The process for quantifying and strategies for mitigating these risks to an acceptable level will be outlined. 10:30 am – 11:20 am Museum A&B

Safety Track 2b – Health Hazards Associated to Silica Exposure and the Emerging OSHA regulation (1 CPE Credit)

Moderator: Desmond DeMoss, Health and Safety Officer, Port of Oakland Speaker: Dawn Errede, PhD, C.I.H., Assistant Manager - Industrial Hygiene, Metropolitan Airports Commission Our airports are built of materials including brick, stone and of course, concrete. When those materials need maintenance or repair, workers are likely to cut, grind or chip into these materials and potentially inhale dust that contains silica. This presentation will cover the serious health hazards caused by silica exposure, the recent update to OSHA’s silica standard, and control measures to use to limit the release of silica dust and protect airport workers. Learn from real-life examples of silica-dust generating activities, exposure controls, exposure sampling, and sampling results at MSP International.

4 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

11:20 am – 12:35 pm Watercourt

#airports

Lunch – Keynote Speaker – Reputational Risk (1.5 CPE Credits)

Moderator: Frank Rivera, Director, Risk Management & Workers’ Compensation, Massachusetts Port Authority Speaker: Peter Goelz, Senior Vice President, O’Neill and Associates The management of reputation is crucial to create and maintain during times of crises. Since reputation is an intangible and vulnerable asset, airports must understand what reputation risk is, how to measure it and understand why it’s important. 12:35 pm – 1:25 pm Bunker Hill

Insurance Track 3a – Cyber Insurance/Risk (1 CPE Credit)

Moderator: Frank Rivera, Director, Risk Management & Workers’ Compensation, Massachusetts Port Authority Speaker: James Patterson, Cyber Specialist, AIG Cyberspace infrastructure is vulnerable to a wide range of risk stemming from cyber threats. Sophisticated cyber actors and nation-states exploit vulnerabilities to steal information and money and are developing capabilities to disrupt, destroy, or threaten the delivery of essential services. This session touches upon those risks and offers efforts to mitigate them. 12:35 pm – 1:25 pm Museum A&B

Safety Track 3b – Dashcam Event Recorders…Are They Right for Your Airport? (1 CPE Credit)

Moderator: Catrina Gilbert, Risk Manager, Hartsfield-Jackson Atlanta International Airport Speaker: Rob Donahue, Commercial Leader, Government, Lytx The best way to improve safety is often to change behavior. The use of Video Based Driver Risk Management is becoming more and more common on our roadways, now it is time for our airfields and airport roadways as well. Learn how the identification of both risky driving behavior and positive driving can be used to work with drivers on reducing the frequency and severity of risk behind the wheel and how simple behavior change while driving cam increase safety awareness in other tasks. 1:25 pm – 1:35 pm Bunker Hill Foyer

Networking Break

1:35 pm – 2:25 pm Bunker Hill

General Session 2 – Selling Our Agenda - bringing Risk Management into the decision process from the beginning of project planning (1 CPE Credit)

Moderator: Jeff Hollingsworth, Risk Manager, Seattle-Tacoma International Airport Speaker: Dave Fleet, Director of Consulting, Faith Group LLC This session will discuss the means, methods, and approach to including risk management as part of the planning, design, and execution of capital projects and even operational changes at an airport. Including risk management early in the planning stages is still a relatively new concept in aviation. Typically, risk management is not thought of until it’s time to execute a project of make a substantial change to the operation. This approach often costs money, time, and effort that could have been minimized with upfront planning. We’ll discuss the timing for the inclusion of risk management, and how to track and ensure the decisions which come from these efforts are successful.

5 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

2:25 pm – 2:35 pm Bunker Hill Foyer

Networking Break (Beverages Provided)

2:35 pm – 3:25 pm Bunker Hill

General Session 3 – Enterprise Risk Management (1 CPE Credit)

Moderator: Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport Speaker: Michael Yip, VP, Risk Management, Dallas Fort Worth International Airport We hear a lot about the theory of ERM, but what does it look like in practice? How do you integrate ERM into daily operations and into the culture of your airport? How do you bring the program to maturity and keep the momentum? Michael Yip, VP of Risk Management for Dallas-Fort Worth International Airport (DFW) will take you on the journey of DFW’s ERM evolution from concept to reality. Hear about lessons learned over the years and how ERM has been positioned to support the long term strategy and success of DFW. 3:25 pm – 4:00 pm Bunker Hill

Airport Round Table – Benchmarking and Total Cost of Risk Moderator: Stan Van Ostran, Vice President and Chief Financial Officer, Metropolitan Nashville Airport Authority

4:00 pm – 4:05 pm Bunker Hill

Day 2 Wrap Up Speaker: Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport

6 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

Friday, January 13, 2017

8:00 am – 12:00 pm Bunker Hill Foyer

Registration

8:00 am – 9:00 am Watercourt

Risk Management Committee Meeting The Risk Management Committee will be holding its annual committee meeting. This meeting is open to all, and attendees are highly encouraged to attend. It will address important committee issues, discuss expectations, develop the 2017 work plan; and initiate the 2018 Risk Management Conference planning.

8:30 am – 9:30 am Bunker Hill Foyer

Continental Breakfast

9:20 am – 10:10 am Bunker Hill

General Session 4 – Property Market Overview (1 CPE Credit)

Moderator: Scott Gibbons, Vice President of Administration, Kenton County Airport Board, Cincinnati/Northern Kentucky International Airport Speakers: Richard M. Terlecki, Area Senior Vice President, Arthur J. Gallagher & Co. Rhonda Coello, Senior Vice President, Zone Property Executive- West, AIG This session will provide a broker’s and an underwriter’s view of the current and future state of the property market for aviation insurance. This presentation will include some often forgotten factors and new concerns like Lemonade, Blockchain, Driverless Vehicles, etc. 10:10 am – 10:20 am Bunker Hill Foyer

Networking Break (Beverages Provided)

10:20 am – 11:10 am Bunker Hill

Insurance Track 4a – Construction Risk and Language (1 CPE Credit)

Moderator: Tracy Meyer, Risk Insurance and Contracts Manager, Broward County Aviation Department Speaker: Debbie S. Crockett, Attorney at Law, Cheffy Passidomo, P.A. It is almost inevitable that problems arise during construction. Construction contracts can include provisions to minimize litigation expenses and liability. Such provisions include pre-suit provisions that require the parties to come to the table to settle matters prior to filing suit and without stopping work. Risk managers and attorneys who draft construction contracts hold the keys to inserting provisions that will mitigate client expenses and even liability, when disputes arise. Careful and thoughtful contract drafting can lead to significant reductions in litigation costs and exposure which in turn leads to tremendous savings for companies and clients. But, if pre-suit resolutions cannot be reached, counsel must ensure certain risk shifting provisions are in place, which includes understanding the interplay of construction contracts with insurance, contractual indemnity, and additional insured requirements.

7 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

10:20 am – 11:10 am Museum A&B

#airports

Safety Track 4b – Public Private Partnership (P3) (1 CPE Credit)

Moderator: Jim Keane, General Manager Operations Safety, Inspection & Safety – Risk Management Division, Port Authority of New York and New Jersey Speakers: Sheri Ernico, Director, LeighFisher Steve Morris, Global Vice President Aviation, Jacobs Engineering Public Private Partnerships - P3s - pose both great opportunities and challenges for the Public and Private sectors. This session provides participants with Airport legal, regulatory, complexity, risk and implementation issues and concerns, a review and discussion of Port Authority of NY and NJ P3 experiences and the associated P3 project delivery and implementation risks. With the new Washington Administration focused upon $1 trillion infrastructure investment there will no doubt be greater focus upon potential P3 projects and this session provides participants P3 issues, experiences and risks. 11:10 am – 11:30 am Bunker Hill Foyer

Networking Break

11:30 am – 12:20 pm Bunker Hill

Insurance Track 5a – Managing and Communicating OCIP Success and Failure to Senior Leadership (1 CPE Credit)

Moderator: Scott Gibbons, Vice President of Administration, Kenton County Airport Board, Cincinnati/Northern Kentucky International Airport Speaker: Catherine Wells, Director, Construction Risk Management, Bickmore Controlled Insurance Programs (CIPs) have become a very popular way of financing risks on large airport projects. They can also cause a lot of confusion and send mixed messages to senior leadership. How can you manage the message your leadership? This session will offer successful strategies to establish regular and consistent communication to your leadership via real life cases of successes and failures. 11:30 am – 12:20 pm Museum A&B

Safety Track 5b – Bird Strike Analysis - Risk Assessment Tool ACRP (1 CPE Credit)

Moderator: Catrina Gilbert, Risk Manager, Hartsfield-Jackson Atlanta International Airport Speaker: Paul Esposito, President, STAR Consultants, Inc. Since the beginning of airplane flight, bird strikes present one of the greatest risks to safe air travel. With the ever-evolving influence of environmental concerns, storm water ponds have been used to help control water run-off, in part created by the large paved surface of airports. Paul Esposito will talk about a semi-quantitative risk assessment tool developed as part of an ACRP-funded study to help airports determine controls and mitigations that would be most effective in reducing the risk of bird strikes from storm water design features. 12:20 pm – 1:40 pm Watercourt

Lunch

8 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

1:40 pm – 2:30 pm Bunker Hill

#airports

Insurance Track 6a – OCIP - Pitfalls and Criticisms Explored (1 CPE Credit)

Moderator: Desmond DeMoss, Health and Safety Officer, Port of Oakland Speakers: Josh Schultz, Risk Manager, Port of Oakland Jim Holobaugh, Senior Vice President, Alliant Insurance Services, Inc. Jim Holobaugh, Senior Vice President with Alliant Insurance Services and Josh Schultz, Risk Manager for the Port of Oakland discuss common concerns and potential pitfalls in Owner Controlled Insurance Programs (OCIPs). This session is well suited both for those considering purchasing an OCIP as well as those with existing programs looking to improve their practices. Our goal is that participants will leave the session with a greater understanding of these programs and better able to address questions that may arise regarding these programs. 1:40 pm – 2:30 pm Museum A&B

Safety Track 6b – The Impossible Oversight of Escalators and Jetbridges (1 CPE Credit)

Moderator: Edward K. McDonald III, Manager – Office of Safety & Risk Management, Cleveland Airport System Speakers: Sara Kern, Risk Claims Manager, Port of Seattle Tom Kelsey, Client Executive, Hylant 2:30 pm – 2:40 pm Bunker Hill Foyer

Networking Break (Beverages Provided)

2:40 pm – 3:30 pm Bunker Hill

General Session 5 – Airport Claims (1 CPE Credit)

Moderator: Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport Speakers: Jeremy I. Hager, Esq., Sr. Vice President, National Claims Manager, Marsh USA, Inc. Aviation & Aerospace Garrett Pendleton, VP/Airport Claims Manager, AIG Aerospace Josh Schultz, Risk Manager, Port of Oakland Vera Witkovsky, Aviation Broker, Marsh USA, Inc. Aviation & Aerospace Kim McIntyre, In-House Claims Attorney, Port of Oakland This interactive panel will examine the collaborative approach between stakeholders (airport risk management and legal; aviation insurers; aviation broker) to develop strong and efficient relationships and handle claims of particular concern to airports. This will include a look at indemnity and hold harmless claims scenarios between vendors, tenants and airport; USC Section 1983 claims; and also situations where close coordination is needed between the airport’s litigation team and insurers’ claims manager in complex claims involving above-SIR exposure. Questions from the audience will be strongly encouraged. 3:30 pm – 3:45 pm Bunker Hill

Conference Wrap Up and Closing Remarks Speaker: Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport

9 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

Continuing Professional Education (CPE) Information

Conference workshops are all Group-Live. Conference Learning Objectives: Participants will gain an understanding of various airport business practices and learn techniques to monitor and audit various activities. Workshops will focus on tips to improve practices and will discuss approaches used by various airports. Course Level: The course level is intermediate. Conference workshops are designed for individuals with a basic understanding of airport industry concepts and issues. Prerequisite: No prerequisites and/or advance preparation is required. Conference participants are eligible to receive up to 16 hours of Management Advisory Services CPE credits. ACI-NA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Telephone: 615-880-4200. Website: www.nasba.org For more details or questions, please contact Ashley Sng at [email protected].

10 www.aci-na.org/conferences/2017

Network: Omni Meeting Username: aci Password: airports17

#airports

2017 Risk Management Steering Group

This committee is the forum for discussing airport risk management issues including loss control and prevention, loss control training programs, claim and loss control automation, etc. Participation – This committee is open to all employees of ACI-NA member airports and ACI-NA associates. To become a member, an individual can be designated by the ACI-NA Official Representative at his or her airport or company. An individual may also join the committee by simply asking the committee Chair or Secretary to be placed on the committee mailing list. 2017 Committee Leadership Chair Trisha Sqrow, Senior Enterprise Risk Management Manager, Dallas Fort Worth International Airport Vice Chair Frank Rivera, Director, Risk Management & Workers’ Compensation, Massachusetts Port Authority Second Vice Chair Catrina Gilbert, Risk Manager, Hartsfield-Jackson Atlanta International Airport Associate Representative Jerry Ruth, Senior Vice President, Aviation - Specialty Casualty, Chubb Board Liaison Terry Slaybaugh, Director of Aviation, City of Dayton Department of Aviation Dayton International Airport Immediate Past Chair Desmond DeMoss, Health and Safety Officer, Port of Oakland Steering Group Members Edward K. McDonald III, Manager – Office of Safety & Risk Management, Cleveland Airport System Tracy Meyer, Risk Insurance and Contracts Manager, Broward County Aviation Department Chuck Giesler, Airport Safety, Risk Administrator, Clark County Department of Aviation McCarran International Airport Roger Studenski, Manager, Risk and Safety, Jacksonville Aviation Authority Ex-Officio Representatives Scott Gibbons, Vice President of Administration, Kenton County Airport Board, Cincinnati/Northern Kentucky International Airport Jeff Hollingsworth, Risk Manager, Seattle-Tacoma International Airport Jim Keane, General Manager Operations Safety, Inspection & Safety – Risk Management Division, Port Authority of New York and New Jersey Stan Van Ostran, Vice President and Chief Financial Officer, Metropolitan Nashville Airport Authority Committee Secretary Ashley Sng, Research Analyst, Economic Affairs and Research, ACI-NA

11 www.aci-na.org/conferences/2017