ROGUE VALLEY INTERNATIONAL-MEDFORD AIRPORT 2015 Executive Summary 2015 was a year of more… More passengers (reaching over ¾ of a million total passengers by year end) More air service (more seats in the markets) More quality service (in-house custodians, raising the bar) More equipment (second set of rotating doors, water bottle filing stations, new and bigger fuel tanks via an FBO) More energy (Pacific Power’s Blue Sky and the Energy Trust lifting the parking area to 77kw and zero carbon footprint) More participation (including an Eagle Scout project providing additional picnic tables at the KC 97) More solutions (supported ODOT with FAA communications on the Highway 62 project, gaining approval of their Runway Protection Zone challenges) More personnel achievements (Kim Stearns becoming an Accredited Airport Executive) More ACE members (7,500 at year end) More satisfaction with the great Airport team As you review this A to Z Report, Airport staff thanks you for your continued support.

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JACKSON COUNTY MISSION STATEMENT AND GOALS MISSION STATEMENT Jackson County’s mission is to provide public services that protect and enhance the quality of life in the county, as determined by the people, laws, and available resources.

GOALS 1. Protect health, safety, and well-being of all citizens. 2. Serve all citizens fairly and ensure access to county governments. 3. Provide opportunities for all citizens to prosper by promoting the economic development of the area. 4. Strengthen cooperation between public agencies. 5. Work to enhance the natural and man-made attractiveness of the area. 6. Encourage citizen understanding and participation in county government. 7. Make recreational, learning, and cultural opportunities accessible and available. 8. Provide and maintain multiple transportation systems. 9. Promote employee pride, performance, and productivity. 10. Make the best use of its human and material resources. 11. Maintain public records to provide financial, historical, and statistical information. 12. Plan for the future.

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AIRPORT AUTHORITY MISSION STATEMENT AND GOALS MISSION STATEMENT Provide outstanding public services in transportation that enhances the quality of life in the county through a cooperative team effort with the finest employees, maintaining the highest quality of leadership, management, rescue, firefighting, runways, airfield, facilities, resources, and administration in the county, state, and federal government.

GOALS 1. Develop and execute short and long-range plans to support the county’s mission and goals. 2. Provide and maintain a safe and reliable air transportation system for the public. 3. Provide quality Airport Rescue and Fire Fighting service to include prevention and protection to preserve life. 4. Seek out economic growth to maximize airport operations to its fullest capability. 5. Develop a passion for delivering quality support to our people — motivating them to provide the same level of quality services to our customers. 6. Increase awareness on environmental excellence that propels us from correction to prevention in improving our living and working environment. 7. Think safety in every task or scenario; our goal is to prevent accidents. 8. Increase organization effectiveness through real-time planning and use of existing and future resources to meet the needs of the public. 9. Improve the quality of communication so each person knows what to do, how to do it, and when to do it. Should answer who, what, why, where, when, and how. 10. Provide quality, responsive training and education for professional and personal growth. 11. Expand the Airport’s existing operational capability to increase fiscal public services using the 20-YEAR AIRPORT MASTER PLAN as a planning and economic resource tool for future developments. iii

A ‘A’ Rating Standard & Poor’s A credit rating is an evaluation of the credit worthiness of a debtor, especially a business (company) or a government, but not individual consumers. The evaluation is made by a credit rating agency of the debtor's ability to pay back the debt and the likelihood of default. This year we were pleased to see an increase in the rating for our organization from A- to A+.

B Broadcast from the Oval Office In early February, the Airport hosted KMED Radio and Lars Larson from Portland to do a live remote broadcast from the Oval Office. Members of the community were invited to drop in and listen to the broadcast. It was a great way to promote the Airport’s unique meeting space, and it generated quite a bit of interest.

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Bell 407 GX-EMS Mercy Flights debuted its new Bell 407 GX-EMS helicopter in September. The purchase of this state-of-the-art helicopter enables the air ambulance company to go farther and faster to attend to patients while also saving money. For the past 20 years, the company has leased its helicopter from Timberland, with an operating cost of $2,600 per hour. This purchase drops the operating cost to about $750 per hour. More importantly, it will improve the safety of both patient and crew.

C Custodial In July, the Airport made a change from a contracted service to in-house County employees for custodial services. Four new full-time and two part-time positions were added at a cost savings of approximately 25%. This new team takes great personal pride in their work which is reflected by the improved quality of cleanliness and speed in handling assignments. When not performing janitorial duties, these hard-working individuals assist patrons, watch for (and report) things that don’t look right, and take charge on maintenance issues. The Airport welcomes Kathy Ludwig, Linda Bartlett, Kristin Simmons, Steve Brainerd, Neile Samson, and Zach Davis to the team.

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D Door Addition In an effort to relieve congestion at the exit lane for arriving passengers, a second revolving door has been added. The second door has been extremely successful at reducing long lines and the number of alarms requiring a response when a bag gets stuck in the rotation. The installation will provide an estimated cost savings of up to $150,000 per year by reducing staff time to man the doors and reset the alarms. Additionally, the new door provides redundancy should the original door be placed out of service.

E Eagle Scout Service Project The Airport was selected as an Eagle Scout Project recipient this year. The Eagle Scout Service Project is the opportunity for a Boy Scout, Varsity Scout, or qualified Venturer in the Boy Scouts of America (BSA) to demonstrate leadership while performing a project for the benefit of his community. This is the culmination of the Eagle Scout candidate's leadership training and requires a significant effort on his part. The project for the Airport included raising funds to pay for materials and construction of three picnic tables which were placed at the KC-97 static display aircraft. The project was completed by Steven Renfro in November 2015.

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Elkay EZ H2O The Airport installed water bottle filling stations at the drinking fountains this year to facilitate patrons and employees refilling their water bottles. In addition to the convenience, there is less spilled water to clean up from the floor!

F Families for Community: Opening the Skies II This year, Alaska Airlines, Families for Community, Rogue Valley InternationalMedford Airport, and the Transportation Security Administration partnered once again to offer an “air travel experience” for children with disabilities and their families. This twopart experience provided local families a chance to take a "practice flight," giving them an opportunity to become familiar with air travel. Participants went through the check-in and security screening process before boarding the plane and receiving the safety briefing. “Passengers” then experienced the sensations of pushing back from the gate and taxiing in the aircraft before returning to the terminal to disembark and claim their bags from the baggage carousel. The second part of the evening experience was tailored for employees of the airline, airport, and TSA. It included best practices for how to better accommodate travelers with disabilities. The experience introduces families and individuals with disabilities to airline employees, Medford airport staff, and TSA personnel, who advise them on ways to make air travel successful in the future. 4

G Greeting/Conference Desk Operations Department member, Richard Pope, with assistance from co-worker Tim O’Duane, were tasked with building a Greeters’ Desk for conference sponsors and organizers to meet arriving passengers who are attending conferences, festivals, trainings, or meetings in the region. By prearranging use of this desk, registration and transportation can be greatly simplified for visitors.

H Highway 62 The Airport has been working with the Oregon Department of Transportation (ODOT) and the FAA to facilitate the Highway 62 Bypass project. The transfer/sale of seven parcels of property owned by the County, as well as a permanent easement located in the Runway Protection Zone at the South end of the Airport, must be approved by the FAA before the project can move forward.

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I IFA Grant The Airport applied for, and was selected to receive, a $209,545 grant from the Oregon Business Development Department, Infrastructure Finance Authority (IFA) to complete a seismic rehabilitation project in the Airport’s Aircraft Rescue & Fire Fighting (ARFF) building. The project primarily involves the roof and wall connections of the building and is to be completed by December 2016.

J Jet Center Open House Jet Center MFR sponsored an open house for the Commemorative Air Force B17 WWII Bomber “Sentimental Journey.” The World War II aircraft was here for a week offering ground tours, cockpit tours, and even a few flights. There was a great turn out with over 1,720 people coming to see this piece of history.

July Record July was a spectacular month in what had already proven to be a stellar year of passenger counts. The airport had 76,578 passengers come through, which is the largest single-month passenger count in the nearly 90-year history of the Airport. This works out to one passenger arriving or departing an average of every 35 seconds!

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K Kim A.A.E. Kim Stearns, Manager and Public Information Officer with the Rogue Valley International-Medford Airport, received accreditation status with the American Association of Airport Executives this year. This accreditation is earned through a great degree of commitment, research, study, and mentorship with other professionals in the aviation industry. “Kim has worked extremely hard over the past 2 ½ years to attain this certification in the aviation industry. She has put in countless hours of research and study as well as passing a rigorous oral interview. We are so proud of her,” stated Bern Case, Airport Director. “Becoming an ‘Accredited Airport Executive’ is the most recognized credential in the profession.” The A.A.E. status is achieved after completing a number of elements including an in-depth research or case study, course work, written exam, and professional interviews with other A.A.E.s. Students must prove their knowledge and understanding in a number of airport management specialties including: Finance and Administration; Planning, Construction and Environmental Affairs; Operations, Security, and Maintenance; and Legislative Affairs, Marketing and Communications. Currently there are less than 100 female A.A.E.s.

Kubota A new Kubota tractor was purchased as the primary machine to mow the airfield. During spring and summer months this is a fairly frequent activity!

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L LED As part of the energy upgrade in the parking lots, 137 pole-mounted metal halide light fixtures were replaced with new LED fixtures, which will provide substantial energy and cost savings.

M Million Air Fuel Tank As an airport fuel provider for private, business, and commercial aviation, Million Air has upgraded and expanded its fueling capabilities. According to President Joe Keith, Million Air staff spent the majority of the past year engaged in multiple upgrades. "We have focused on both our onsite fuel tanks and fuel trucks so that pilots will have easier access to fuel and have the necessary amount of fuel to fight fires during high-demand times." Upgrades include Million Air's addition of a 40,000 gallon, double-wall, fire-rated, aboveground, fuel storage tank which increases airport Jet-A fuel capacity to 100,000 gallons at this location.

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N Nature Trail One of the projects completed this year was the Wetland Mitigation Improvement project. When a wetland is disturbed, another wetland has to be created, according to the Department of State Land and Corp of Engineers. This wetland mitigation site is north of Lone Pine Creek and south of the Airport parking facilities, between Terminal Spur and Biddle Road. After project completion, a nature trail was created to allow visitors a nice place to take a stroll.

New Employees The Airport Operations & Maintenance Department hired Richard Pope to fill the vacant Maintenance Worker position this year. Richard and his family recently relocated to Medford from Missouri. Also hired were three Security Enforcement Officers and one Security Project Specialist. Officers Paul Honer, Daniel Milligan, and Frank Nicholson all came on board in September to fill vacancies created through transfers, retirements, and other job changes. Sue Ward joined the staff as Project Specialist in the badging office.

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O One Thirty Nine Once again, the Airport Operations and Maintenance Department had a fantastic report on the annual FAR 139 inspection. The department received another “Zero Discrepancy” score, bringing their record to 15 out of 19 years. Credit goes to Robert Russell, Deputy Director of Operations, and the entire operations and maintenance staff and ARFF department.

P Pre✓® TSA Pre✓® is an expedited security screening program connecting departing travelers with smarter security and a better air travel experience. Passengers considered lowrisk who qualify for the program can receive expedited screening either as a member of the program or another specific trusted traveler group. TSA instituted the Pre✓® program in Medford this year as a pilot program. While not yet open at all times, it is quite advantageous to use when available.

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Q Quarterly Meeting This summer the Airport reinstated the quarterly meetings previously held with the Airport Information Booth volunteers. When Travel Medford assumed the operation of the Information Booth in 2013, quarterly meetings were discontinued, as the organization offered meetings and trainings throughout the year. Over time, however, it was discovered that quarterly meetings were a valuable tool for the volunteers to stay abreast of developments here and for Travel Medford and airport staff to be aware of concerns and needs of the volunteers specific to the Airport.

R Retirements Three long-term employees retired this year, all of them from the Security Enforcement Department. Officers Steve Cameli and John Gix retired from the Enforcement staff, and Pati Creighan retired from her position as Security Project Specialist in the badging office. They will all be missed.

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Rogue Credit Union This year Rogue Credit Union assumed sponsorship of the five World Clocks located in the main lobby of the Airport Terminal.

S SASOs Special Aviation Service Organization (SASO) businesses operating from leased hangars at the Airport (following provisions of the Airport’s Minimum Standards) executed new agreements this year to add language reflecting the commercial activity taking place in their hangar. So far four businesses, including flight instruction and maintenance service, have new agreements.

T Three Nineteen Air Bus In May, Allegiant began their seasonal service to Phoenix Mesa-Gateway Airport using Airbus A319 aircraft. These aircraft are newer than the MD-80 series of aircraft and are more reliable, quieter, and 25% more energy efficient. Passengers will also notice the change in seating configuration from five across to six, and the seats are one inch wider than in the MD-80 aircraft. 12

U United United Express added a new aircraft to their fleet of Bombardier CRJs serving MFR in June this year. The Embraer E-170 aircraft seats up to 80 passengers, has a cabin almost two feet wider than the comparable CRJ-700 aircraft, and boasts substantial improvements to fuel economy. United Express also discontinued flying the 30 passenger EMB120 turbo-prop aircraft in March.

Upgrade KC-97 & F-16 Both the KC-97 and the F-16 static displays received some muchneeded upgrades this year, including new paint. The Airport Operations and Maintenance Department worked many hours cleaning the surface of the aircraft, painting the KC-97 props, and detailing the cowlings covering the engines.

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V Van-Electrician The Airport acquired a new van outfitted for the Airport’s electricians. This transit van is

ergonomically designed, allowing easier and more efficient access to parts and materials.

VLAT There were some sightings of the VLAT (Very Large Air Tankers) again this year. The DC10s made a couple of appearances at MFR Air Tanker Base, although the worst of the fire season drew them to the north into Washington.

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W Wind Damage The Airport sustained some damage from a wild storm in July. Several trees were broken completely off!

X X-First Lady of the Airport Florence Culbertson, the wife of Tom Culbertson, who served as the second Manager of the Medford Airport from 1931 to 1942, paid the Airport a visit recently and donated some of her husband’s old aviation memorabilia. She spent some time sharing memories and visited the Oval Office with her daughter and family. One of the items she donated is the original charter certificate issued in 1922 to the Medford Chapter of the National Aeronautic Association.

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Y Youth (CAP) The Civil Air Patrol has always been a vital and vibrant program for our local youth. The Medford Squadron of the Civil Air Patrol currently has 36 Cadets, including the number one National Cadet. There are over 24,000 Cadets nationally in eight regions. Each region has one Cadet on the National Cadet Advisory Council. Two years ago, Cadet Lt. Col. Jared Monasmith from Medford Squadron was selected by National to represent the Pacific Region. Last year, he was elected Chair of that council. Cadet Lt. Col. Monasmith recently accepted a Special Service Award on behalf of the Squadron from the Chamber of Medford/Jackson County. The Cadet program has been active at this location for many years. Hundreds of cadets have passed through the Medford Squadron throughout its tenure. Nationally, about 10% of the Air Force pilots got their start in the CAP Cadet program.

Z Zero Carbon Foot Print With financial assistance through the Pacific Power Blue Sky program, the Airport undertook another project intended to produce 36kW of electricity through the construction of three new solar arrays and installation of additional solar panels on an existing parking lot canopy. In addition, metal halide light fixtures were replaced with new LED fixtures, and an electric vehicle charging station was installed. The ultimate goal was to make 16 acres of Airport parking a "Net Zero Carbon Foot Print." 16

2015 CONTRACT PARTNERS ARFF

RAMS SECURITY

Candice O’Dell

Eric Trygstad Chief - ARFF

Kyle Dodenhoff

Scott Grimes Captain

Tony Incerty

Jim Rodgers

Antone Hernandez

Jake Pirelli

Micah Pirelli

James Raison

Jason Servatius

STANDARD PARKING

Stephen Rodgers

TRAVEL MEDFORD

Robert Russell Deputy Director Operations

Bern Case Airport Director

Marcy Black Deputy Director Administration

Amber Judd Accountant

Howard Volkman Operations Supervisor

Brian Gebhard Deputy Director Security

Kim Stearns Security-Credentialing Mgr.

Liz Duggan

Linda Bartlett

Sue Mathistad

Marcia Bisterfeldt

Sue Ward

Steven Brainerd

Brian Calabro

Todd Chaney

Debbie Stroup

Jim Edwards

Dan Fairrington

Zachary Davis

John Duggan

Tony Fletcher

Robert Gonzales

David Hansen

Jeanie Stark

John Furnish

David Griffiths

Mark Hanson

Kathleen Ludwig

Michael Mega

Tim O’Duane

Richard Pope

Neile Samson

Kristen Simmons

Pam Taylor

Barbara Thompson

Kim Smith

Paul Honer

Rick Lampkin

Richard McLinn

Daniel Milligan

Frank Nicholson

Candice O’Dell