Recovery Team Leader (Ref 228) Role information pack
At Swanswell, we believe in a society free from problem alcohol and drug use; that everyone deserves the chance to change and be happy. We’re a market leading charity with an exciting programme of innovative new service developments and a team of committed people who are working hard to achieve our ambitions. People are our greatest asset, so we recruit those with the flexibility and creativity to transfer their skills from one area of expertise to another; people whose desire to change lives for the better can help us to make a real and lasting difference. To achieve this we employ talented people who share our ambitions and are committed to Swanswell and the work we do.
1
Role description At Swanswell we have ambition. We believe in a society free from problem alcohol and drug use. To achieve this we’re looking for people who can lead our teams in delivering excellent services to our service users. You’ll be a confident leader who is passionate about supporting our service users to move into recovery and giving our team members the support they need to help this happen. The most important things you’ll bring to this role are your positive attitude, enthusiasm, integrity and ability to use initiative as well as your belief in our ambition: to eliminate the problems of alcohol and drug use within a generation. You’ll need to have good writing and computing skills, and be able to work confidently with all Microsoft programs. You’ll also need to be very organised, have excellent communication skills and the ability to work to strict deadlines. Salary This is a full-time post earning up to £28,694 gross per annum. Hours of work This post is for a 37 hour week. You will be required to work some evenings, weekends, bank holidays and some unsociable hours in order to meet our service delivery requirements. Swanswell operates a flexible working system, so you’ll be able to work flexible hours based on service needs. Annual leave Swanswell’s holiday entitlement is 36 days per holiday year (28 days plus bank holidays and statutory public holidays). This will be a pro rata amount for part time and fixed term contract employees. Transport This role may require you to travel and work to other Swanswell offices, so a current driving licence and own transport would be desirable.
2
Key activities and responsibilities
Lead a team of Substance Misuse Workers and Recovery Workers in the delivering excellent services for our service users
Manage time keeping and attendance of team members
Manage the performance of team members against contractual targets and KPI’s and issues identified in clinical supervision
Investigate conduct and performance issues including carrying out disciplinary hearings and capability plans with team members
Complete performance reviews and annual appraisals of team members
Lead the teams engagement with Swanswell’s vision and mission
Implement Swanswell’s service user involvement model within the team
Recruit and induct new team members into the team
Develop effective links with local partner agencies to enhance service delivery
Ensure high standards of office security and confidentiality within the team
Take all reasonable steps to ensure the safety of service users, relevant others including children and vulnerable adults and members of the community
3
Person specification Criteria When filling in an application form for this role, please explain how you meet the criteria listed below. In your evidence of how you meet the criteria you could refer to experience in a similar role (or a related field), or relevant transferable skills that you have. Qualifications and experience
Essential/ desirable
Proven managerial experience within a substance misuse setting including performance and conduct management of team members, and relationships with external organisations NVQ Level 3 Health and Social Care or equivalent Experience of working with service users in clinical settings e.g. GP surgeries, Community Drug Teams Management qualification
Essential
Knowledge
Essential/ desirable
Knowledge and understanding of the difficulties faced by service users who misuse substances Knowledge of the changes in the delivery of drug and alcohol treatment as identified in the 2010 drug strategy and Strang report 2012 Knowledge of processes and procedures relating to the safe and effective delivery of drug and alcohol treatment services
Essential Desirable Desirable
Essential Essential Essential
Assessed by application form (A) or interview (I) A/I A A/I A Assessed by application form (A) or interview (I) A A/I A/I
4
Skills and competencies
Leadership Take responsibility for connecting team members with Swanswell’s vision and mission within own team Accountability for the performance and conduct of team members within own team Willingness and desire to support the implementation of new models and developments that enhance service delivery within the team Take responsibility for relations with external partners and stakeholders Leads and manages change within own team Communication Clear and accurate oral and written communications Must be confident in speaking with people at all levels both within the organisation and within external agencies Shows respect for others and is approachable and responsive to their needs Takes responsibility for communicating organisational and service delivery changes and decisions within own team Team work Able to work successfully alongside others Diligent team member, who is supportive of others, engages with them and shares learning with them Creates a motivating and inspiring dynamic within their team Encourages team members to share best practice and innovation amongst others Problem solving Identify and be alert to risk; manage contingency plans effectively Ability to learn and apply theoretical knowledge in practical situations Juggling conflicting priorities within the team Can use a range of information to solve problems (e.g. producing verbal, numerical, research reports) Ability to make critical decisions in a timely, considered manner Managing effectiveness Attention to detail Maintain confidentiality of all data and information related to clients and business Can manage a range of conflicting priorities and deadlines whilst maintaining a high level of productivity Supports team members to manage their time effectively
Essential/ desirable
Assessed by application form (A) or interview (I)
Essential Essential Essential
A/I A/I A/I
Essential Essential
A/I A/I
Essential Essential Essential Essential
I A/I A/I I
Essential Essential Essential Essential
A A A/I A
Essential Essential Essential Essential Essential
I A/I A A/I A/I
Essential Essential Essential Essential
A/I A A/I A
5
IT Excellent keyboard skills Good IT skills and the ability to use MS Office (Outlook, Word, Excel, PowerPoint) Can produce performance reports from case management system Other Willingness and desire to work in an environment of continual change An extremely flexible approach to working hours and location Able to travel independently, in a timely manner, within work area
Essential Essential Essential
A A A
Essential Essential Essential
A A A
How to apply Contact HR (details below) to receive an application form in the post or by email, or download one from the Swanswell intranet. Return your completed form to: Human Resources Swanswell Suite 5, Hilton House Corporation Street Rugby, Warwickshire CV21 2DN Or by email to
[email protected] To speak to someone about this role, email
[email protected] with your name, a contact phone number and which role you’re interested in and we’ll call you back. Alternatively, please call head office on 01788 559400.
6
