Job Description Care Team Leader

Approved by: General Manager

Date: 11 March 2015

Suite 1, 7 Eton St Sutherland Mail to: PO Box 367 Sutherland NSW 1499 T. 02 8539 7710 W. www.visionlp.com.au E. [email protected]

Job Description – Care Team Leader

POSITION TITLE:

Care Team Leader

EMPLOYER:

Boronia Retirement Services Pty Limited

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EMPLOYEE: EMPLOYEE: REPORTING TO:

Care Manager

REPORTING STAFF: ROLE PURPOSE: PURPOSE:

Nil The role of the Care Team Leader is to provide and coordinate resident care, and to supervise staff to ensure an effective, efficient functioning team. The Team Leader will support the Care Manager and will perform in accordance with legislation and practice within a professional and ethical framework. The Care Team Leader will be responsible for assessing and evaluating individual resident care, to act as a resource for staff, perform competency assessments and have input into training of staff. The Care Team Leader will liaise with the Care Manager to ensure best practice resident care, resident well-being and respect for resident rights.

QUALIFICATIONS AND SKILLS:

1. Current Certificate as a Nurse with AHPRA (Enrolled or Registered Nurse); 2. Current First Aid Certificate; 3. Understanding of Dementia; 4. Experience in working with the elderly; 5. Strong Leadership skills;

ESSENTIAL: ESSENTIAL:

1. Ability to provide quality client care in accordance with current Client Care Plans. 2. Criminal History Check to work in Aged Care. 3. Ability to lead, direct and supervise other carers as required. 4. Ability to follow instructions and accept direction as required. 5. Ability to report any changes in a client’s condition to the Care Manager on duty for review.

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Job Description – Care Team Leader

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6. Good communications skills – written and verbal. 7. Ability to work independently, without supervision, as required. 8. Ability to communicate effectively with staff and clients. 9. Empathy, compassion and caring nature. 10. Able to do shift work including weekends. 11. Able to take responsibility and make decisions. 12. Ability to implement new systems. 13. Provide input on continuous improvement of systems. 14. Work well in a small team. 15. Energetic. 16. Able to work with the elderly. 17. Mature and cheerful disposition. 18. Ability to achieve required results in all Key Business Areas. 19. Positive and engaging personality. 20. Positive telephone manner. 21. Ability to think laterally and creatively to enhance resident wellness and engagement. 22. Proven experience in being able to work unsupervised on a number of concurrent small projects. 23. Excellent interpersonal skills. 24. Excellent problem solving skills. 25. Excellent personal computer skills. 26. Commitment to quality. 27. Commitment to personal development. 28. Current Driver’s License. 29. Skills in Microsoft Office suite of programs and internet navigation through Internet Explorer. 30. Excellent administrative skills. 31. Be an Australian citizen or permanent resident of Australia

DESIRABLE: DESIRABLE:

1. Office administration. 2. Understanding of legislation affecting retirement villages, including Commonwealth funded aged care

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Job Description – Care Team Leader

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facilities, community care programs and other associated areas. 3. Understanding of real estate marketing and sales processes. 4. Qualifications in Management or Hospitality. 5. Demonstrated understanding of commercial issues.

PERFORMANCE GOALS:

1. To achieve the highest possible level of Community Vitality through maintaining and improving upon village performance within the domains of: • • • • •

Active Lifestyle Living Standards Community Health & Wellness Democracy

2. To contribute to building village culture leading to goodwill between all parties which generates positive word of mouth within the village community and broader community. 3. To contribute toward highest possible levels of Resident Satisfaction at the village. 4. To enhance the wellbeing of residents 5. Will deliver, manage and coordinate person centered resident care which is delivered according to industry standards. 6. Will demonstrate high levels of accurate and comprehensive documentation of resident care issues / needs. 7. Will demonstrated high level commitment to provision of high quality contemporary clinical care issues concerning the needs of the residents.

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Job Description – Care Team Leader

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8. Will demonstrate experience and application of contemporary nursing skills including assessment, care planning and evaluation. 9. Will demonstrate an understanding of the compulsory reporting process and accountabilities.

GENERAL RESPONSIBILITIES: RESPONSIBILITIES:

The range of duties to be carried out includes: 1. To carry out your duties in a timely manner and in accordance with the established policies and procedures for the related Key Business Area of: a. Governance & Leadership; b. Resident Services; c. Facilities & Equipment; d. Safety & Security; e. Business Services; f. Marketing and Sales; g. Resident Committees. 2. To deliver care to residents with a focus on Best Practice Care principles, building Community Vitality and continuous improvement; 3. Provide required reports in a timely and accurate manner; 4. To manage and administer medication management as required; 5. To lead a small team of carers to provide discreet care services to residents; 6. To assist with the supervision of other staff during shifts where you assume the responsibility of Manager (weekends, relief etc.) 7. To relief the Care Manager from time to time;

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Job Description – Care Team Leader

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8. Assist the Care Manager to implement and improve systems relating to the care services at the Village. 9. To receive requests from residents and attend to them following established procedures. 10. To provide high level administrative support to Village Management as required; 11. To provide hands on support to all other personnel as required; 12. To provide feedback for continuous improvement on service delivery to the Village and its residents; 13. To provide emotional support to residents as required; 14. To carry out light cleaning functions as required; 15. To assist with the delivery of meals and clearing as required; 16. To establish and maintain effective working relationships with all businesses, practitioners and individuals related to the carrying out of your function; 17. To ensure that all work is performed in accordance with relevant laws and regulations; 18. To ensure that all relevant systems and procedures are protected and that confidentiality of all client records are maintained; 19. To actively promote the village within the local community;

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Job Description – Care Team Leader

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20. To attend to front desk/reception; 21. To answer incoming calls from time to time; 22. To gain an appreciation of all residents personal interests to provide suggested activities that cater to all residents; 23. To maintain open communications with senior operational staff both informally and through formal meeting schedules; 24. To assist in maintaining and promoting a positive organisational culture that ensures the Key Business Areas are focused on and achieved; 25. To ensure that all tasks on the relevant work cycles are carried out in a timely basis and that they are accurate; 26. To ensure all work is properly documented; 27. To provide leadership and support to all other personnel; 28. To generally support all activities of the village as directed. 29. Other duties reasonably directed

The following Annexures have been provided with this Job Description. Fair Work Information Statement

Date Supplied:

© Vision Lifestyle Projects Pty Limited 2012