PRESS CONFERENCE 2012

BRUSSELS

MEMBERS

OCEAN CRUISE COMPAGNIES REPRESENTED 1.

AFRICA QUEEN

17.

CUNARD LINE

33.

PRINCESS CRUISES

2.

AÏDA CRUISES

18.

DISNEY CRUISE LINE

34.

PULLMANTUR CRUISES

3.

AMAZON DREAM

19.

DREAM YACHTS SEYCHELLES

35.

P&O CRUISES

4.

ANTARCTIC DREAM

20.

FRED. OLSEN CRUISE LINES

36.

QUARK EXPEDITIONS

5.

ARANUI

21.

GREAT AMERICAN STEAMBOAT

37.

REGENT SEVEN SEAS CRUISES

6 6.

AUSTRALIS CRUCEROS

22 22.

HAPAG-LLOYD KREUZFAHRTEN

38 38.

RIVAGES DU MONDE

7.

AZAMARA CLUB CRUISES

23.

HAUMANA FLY FISHING CRUISE

39.

ROYAL CARIBBEAN INT’L

8.

BORA BORA CRUISES

24.

HOLLAND AMERICA LINE

40.

SEABOURN

9 9.

CANADIAN SAILING

25 25.

LOUIS CRUISES

41 41.

SEA CLOUD CRUISE

10.

CARNIVAL CRUISE LINE

26.

MSC CRUISES

42.

SILHOUETTE CRUISES

11.

CELEBRITY CRUISES

27.

NDS

43.

SILVERSEA CRUISES

12 12.

CDF

28 28.

NORWEGIAN CRUISE LINES

44 44.

STAR CLIPPERS

13.

COMPAGNIE DU PONANT

29.

OCEANIA CRUISES

45.

TRANSOCEAN KREUZFAHRTEN

14.

COSTA CRUISES

30.

ORIENT EXPRESS CRUISES

46.

WINDSTAR CRUISES

15 15.

CRUISE NORTH

31 31.

PAUL GAUGUIN CRUISES

16.

CRYSTAL CRUISES

32.

PETER DEILMANN REEDEREI

- CROISIÈRES DE FRANCE

OTHER COMPAGNIES REPRESENTED RIVER CRUISES

FERRIES

1. 2. 3. 4. 5 5. 6. 7. 8.

1. ALGÉRIE FERRIES 2. ANEK LINES 3. BRITTANY FERRIES 4. COMANAV 5 COMARIT 5. 6. CONDOR FERRIES 7. CTN TUNISIA FERRIES 8. DFDS SEAWAYS 9. MINOAN LINES 10. SNCM VEOLIA 11. VIKING LINE

ABERCROMBIE & KENT A-ROSA RIVER CRUISE COMPAGNIE DU FLEUVE (BOU EL MOGDAD) MEKONG CRUISES PETER DEILMANN REEDEREI RIVER CLOUD CRUISES RIVER CRUISES VIKING RIVER CRUISES

NOTE All figures & statistics in this presentation are about OCEAN CRUISES and do not include river cruises nor ferries. ferries

OCEAN CRUISE SHIPS ON ORDER CRUISE LINE 2012

2013

2014

2015 2016

SHIP NAME

GROSS

LOWER BERTHS

CARNIVAL CRUISE LINES

CARNIVAL BREEZE

130.000

3.690

COSTA CRUISES

COSTA FASCINOSA

114.200

3.012

DISNEY CRUISE LINE

DISNEY FANTASY

128.000

2.500

OCEANIA CRUISES

RIVIERA

65.000

1.260

MSC CRUISES

MSC DIVINA

140.000

3.502

AIDA CRUISES

AIDAMAR

71 000 71.000

2 174 2.174

CELEBRITY CRUISES

CELEBRITY REFLECTION

126.000

3.030

HAPAG-LLOYD

EUROPA

39.500

516

NORWEGIAN CRUISE LINE

NORWEGIAN BREAKAWAY

143.500

4.000

AIDA CRUISES

UNNAMED

71 300 71.300

2 192 2.192

PRINCESS CRUISES

ROYAL PRINCESS

141.000

3.600

COMPAGNIE DU PONANT

UNNAMED

10.700

264

TUI CRUISES

UNNAMED

97.000

2.500

NORWEGIAN CRUISE LINE

NORWEGIAN GETAWAY

143.500 43 00

4 000 4.000

PRINCESS CRUISES

UNNAMED

141.000

3.600

COSTA

UNNAMED

132.000

3.700

ROYAL CARIBBEAN INTERNATIONAL

PROJECT SUNSHINE

158.000

4.100

AIDA CRUISES

UNNAMED

125.000

3.250

P&O CRUISES

UNNAMED

141.000

3.611

AIDA CRUISES

UNNAMED

125.000

3.250

2

20 NEWBUILDS ON ORDER OVER THE NEXT 5 YEARS

C&FW OCEAN CRUISE STATISTICS 2011 8N 106

TOTAL 610

BAHAMAS BERMUDA CANADA

&

NEW ENGLAND CARIBBEAN

267

HAWAII MEXICO

& CENTRAL AMERICA PANAMA CANAL SOUTH AMERICA

EUROPE

ATLANTIC OCEAN BALTIC SEA

14 259 4.627 21 48 62 198 1.022 720

BLACK SEA CANARIES GREEK ISLES MEDITERRANEAN SCANDINAVIA

REST OF THE WORLD

AFRICA AUSTRALIA

95 1.853 125

10.108 12.507 3.180 13

/ NEW ZEALAND FAR EAST INDIAN OCEAN PACIFIC ISLANDS

PERSIAN GULF

SPECIALTY

/ RED SEA

EXPLORATION

3 2.649 40

REPOSITIONING TRANSATLANTIC WORLDCRUISES

144

61 1.063 54 5 306 264 64 1.244 500 984 404 5466 2.477 25 150 715 255 75 52 646 1.232 108

14 320 5.957 75 53 368 452 1.086 1.964 500 984 10.607 19.826 5.782 38 150 715 255 3 2.724 92 646 1.376 108

GRAND TOTAL: 54.715

OCEAN CRUISE FIGURES BELGIUM 2011 • 54.715 Belgians cruised with C&FW companies • 15.500 Belgians cruised via non C&FW members • Total: 70.215 70 215

70.000 70.000

60.000

50.000

40.000

Total ocean cruise passengers for Belgium in 2011: 70.000 ( (growth h off 7,7% 7 7% vs 2010)

65.000

58.000

58.000

2008

2009

47 000 47.000 40.000

30.000

20.000

10.000

0

2006

2007

2010

2011

HOW DO WE COMPARE? • 3.050.000 packages sold in 2011, a drop of 0,5% versus 2010 (ABTO) • 70.000 cruises in 2011, a growth of 7,7% versus 2010 • 2,5% 2 5% compared to land packages • 1,3% market penetration in Europe (ECC) • 0,7% market p penetration in Belgium g Despite a much higher growth factor than land based vacations, Belgium is still only halfway the European market penetration average. Still a huge growth potential.

Packages

Cruises

70 000 70.000

3.050.000

CRUISE DESTINATIONS, EVOLUTION Europe

+6,0%

Th Americas The A i

-10,8% 10 8%

45.000

The Rest of the World

+7,7%

40.000

Specialty Cruises

-17,6%

35 000 35.000

25.000

2009

2010

2011

34.663 34.735 29.783

20.000 15.000

5.000 0 Europe

The Americas

1.9 993 1.759 1.336 1.8330 2..695 2.2222

10.000

754 1.5588 4.205 3.129 3.607 3.885

6.826 7.970 8.073 8.493 8.934 7.859

Steady growth for Europe & The Rest of the World versus a drop for The Americas & the Specialty Cruises.

2008

23.704

30.000

2007

38.452 40.749

2006

Rest of World

Specialty

CRUISE DESTINATIONS, SHARE Europe Th Americas The A i

74,5% 14 3% 14,3%

The Rest of the World

7,1%

Specialty Cruises

4,1%

Europe

The Americas

100% 90% 80%

6 2,3

20,5

44,22 3,9

19,4

Rest of the World 2,8

3,8

5,0 ,

8,7

6,5

6,7

16,7

17,6

16,6

71,8

72,1

71,6

2008

2009

2010

Specialty 4,1 7,1

14,3

70% 60% 50%

For 3/4 of the Belgian cruisers, Europe is undoubtedly the most favorite cruise region.

40%

71,2

72,5

74,5

30% 20% 10% 0% 2006

2007

2011

CRUISE DESTINATIONS, EUROPE

N h Northern Europe E

+11,7% 11 7%

35.000

Canary Islands

-40,0%

30.000

25.000

20.000

2008

2009

2010

2011

15.000

10 000 10.000

5.025 5.208 5.551 5.943 6.147 6.868

5.000

1.08 86

9770 1.440 1.599 1.586 1.639 98 84

Similar steady growth for South and North Europe.

2007

27.513 27.206 28.582 30.933

2006

22.560

+8,2%

17.723

Med/Black Sea/Greece

0 Mediterranean Black Sea Greek Isles

North

Canaries

Atlantic

CRUISE DESTINATIONS, THE AMERICAS

Panama Canal

-10,5%

South America

-12,9%

Others

+83,3%

7.000

6.000

2008

2009

2010

2011

6.6133

+29,9% 29 9%

2007

5.957

Al k Alaska

2006

5.993 5.970

-9,9%

5.0097 5.471

Caribbean

5.000

4.000

3.000

Caribbean

Alaska

Panama

South America

1.065 521 3002

2522 462 4

0

160

739 612 619 519 452

3341

1.000

2294 2 293 438 2276 411 368

2 000 2.000

774 561 728 563 472 610

The Caribbean, Panama Canal and South America drop in favor of Alaska and the other American regions. Within “Others” we note a significant growth of Canada/New England itineraries.

Others

CRUISE DESTINATIONS, REST OF THE WORLD

Far East Persian Gulf/Red Sea

+127,3% 127 3% +0,7%

2006

2007

2008

2009

2010

2011

2.7244

A Australia/New li /N Z Zealand l d

-28,6%

3.000

2.500

+38,5%

1.967

Indian Ocean

11.525 1.4454

2.000

666 150

158 172 21 40

500

301 367 357 255

579

710 715

900

978 711

1.000

7 24 4 Indian Ocean

Australia New Zealand

0

0

Consistent interest for Near and Middle East itineraries.

1.187

1.500

Far East

Persian Gulf Red Sea

CRUISE DESTINATIONS, SPECIALTY

2007

2008

2009

2.000

1.496

+80%

1.116

1.500

1022 1088 72 60 108 8

994 161 112 230

500

378

646 6

1.000

92 9

Though small in numbers, there is a significant drop for Exploration cruises in favor of World Cruises.

8

0 Exploration

* Antarctic, Arctic, Galapagos, Greenland, Iceland

2011

2.257

2.500

-39,0%

World Cruises

2010

1.376

Transatlantic

new cat.

2006

72

R Repositioning ii i

-75,7%

1.891

Exploration*

Repositioning

Transatlantic

World

CRUISE DURATION, GLOBAL EVOLUTION

+18,4% 18 4%

40.000

> 8 nights

-20,9%

35.000

2007

2008

2009

2010

2011

200.153

25.000

220.543

24.693

30.000

11.901 13.286 13.575

15.000

10.000

5.000

2.089 2.201 2.566 2.603 2.642 2.348

Drop in short and long cruises in favor or the 7-8 nights itineraries.

17.115

20.000

0 < 7 nights

7-8 nights

> 8 nights

16.256

7 - 8 nights i h

2006

36.111

-11,1%

32.132 543 28.5 30.503

< 7 nights

CRUISE DURATION, GLOBAL SHARE < 7 nights

4,3%

7 - 8 nights i h

66 0% 66,0%

100%

> 8 nights

29,7%

90%

8N

29,7 35,4

38,3

70% 60% 50%

66% of our Belgian guests confirm their preference for 7-8 nights sailings.

40% 57

62,2

66,6 59,2

30%

66 56,8

20% 10% 6

0% 2006

5,3

2007

5,3

5,4

4,9

4,3

2008

2009

2010

2011

CRUISE DURATION, EUROPE EVOLUTION

30.000

25.000

2011

13.790

20.000

8.231 8.937 8.0 004

11.066

15.000

10.000

5.000

1.907 1.979 1.261 1.839 2.261 2.073

Significant growth for the 7-8 nights European itineraries, versus a drop for the shorter & longer cruises.

2010

0 < 7 nights

7-8 nights

> 8 nights

11.139

-18,3%

2009

13.6411

> 8 nights

2008

27.537

+22,1% 22 1%

2007

25.058

7 - 8 nights i h

2006

21.830 22.550

-8,3%

18.391

< 7 nights

CRUISE DURATION, THE AMERICAS EVOLUTION

+0,9% 0 9%

> 8 nights

-35,5%

2007

2008

6.000

2009

2011

5.000

2.688 2.8882

4.000

1.859

3.000

1.000

379 275

749

2.000

186 2206 289

Status quo for the 7-8 nights cruises versus a serious drop for short & longer American itineraries.

2010

3.905 3.518 3.638

7 - 8 nights i h

2006

5.357 5.262 5.056 5.6773 5.7 725

-27,4%

4.982

< 7 nights

0 < 7 nights

7-8 nights

> 8 nights

CRUISE PAX STATISTICS EUROPE, NOTE

Some of the data for 2010 - especially that from source markets was not yyet available when this ppresentation was created. Therefore we limit ourselves to present to you a detailed European overview from 2003 to 20010. This overview shows an unambiguous tendency and is a direct reflection of our market. market

GLOBAL SOURCE CRUISE MARKETS 2010

10.400

18.810.000

2.250

2.180

1.450

4.460 1.370

4.050 1.290

2.000

3.440

4.000

5.000

6.000

5.4500

8.000

1.210

Total

10.000

10.290

2.250.000 12%

Rest of the World

12.000 10.450

Rest of the World

Europe

10.380

5 450 000 29% 5.450.000

9.960

E Europe

North America

11.110

11.110.000 59%

33.150

North America

0

x 1.000 Source: ECC/IRN Research

CRUISE PAX STATISTICS EUROPE, OVERVIEW

x 1.000

2003

2004

2005

2006

2007

2008

2009

2010

% change ’09 - ’10

UK

964

1 029 1.029

1 071 1.071

1 204 1.204

1 335 1.335

1 477 1.477

1 533 1.533

1 622 1.622

6%

GERMANY

537

583

639

705

763

907

1.027

1.219

19%

ITALY

346

400

514

517

640

682

799

889

11%

SPAIN

307

300

379

391

518

497

587

645

10%

FRANCE

212

222

233

242

280

310

347

387

12%

SCANDINAVIA

54

56

42

62

94

123

173

168

-3%

BENELUX U

42

41

42

64 6

82 8

92 9

110 0

126 6

15% 5%

AUSTRIA

35

38

39

44

52

59

80

93

16%

SWITZERLAND

47

50

51

56

64

65

76

91

17%

28

30

41

37%

PORTUGAL OTHER TOTAL

123

115

117

123

175

211

213

171

-6%

2.671

2.835

3.126

3.409

4.004

4.422

4.944

5.452

10%

Source: ECC/IRN Research

200 640 6822

518 497 587 645

514 517 799

889

1.027

1.219

2006 2007 2008

127 115 117 123 175 211 213 171

54 56 42 62 94 123 173 168 42 41 42 64 82 92 110 126 35 38 39 44 52 59 80 93 47 50 51 56 64 65 76 91

0

2005

28 30 41

400

2004

212 222 2333 2422 280 310 347 387

600

307 300 379 391

800 907

1.600 1.477 1.533 1.62 22

2003

346 400

1.000 1.335

1.800

537 583 639 7005 763

1.200 1.204

1.400

964 1.029 1.071

CRUISE PAX STATISTICS EUROPE, CHART 2009 2010

x 1.000 Source: ECC/IRN Research

CRUISE PAX EUROPE, GROWTH FACTOR

Portugal 37%

40%

% 2009 vs 2010

35% 30% 25%

Germany 19%

20% 15% 10%

Italy 11% UK 6%

Spain 10%

Austria Benelux 16% 15%

France 12%

Switserland 17%

5% 0% -5% -10%

Scandinavia -3% 3% Other -6% Source: ECC/IRN Research

CRUISE PAX EUROPE, MARKET SHARE 2010

30%

29,8%

25%

22,4% 20%

16,3% 15%

11,8% 10%

7,1% , 5%

3,1% 0%

UK

Germany

Italy

Spain

France

Scandinavia

2,3%

Benelux

1,7%

Austria

1,7%

Switzerland

3,1% 0 8% 0,8%

Portugal

Other Source: ECC/IRN Research

CRUISE PAX EUROPE, SUMMARY 2010 • Well over 5 million European cruisers with 5.450.000 passengers in 2010. (18 1 million). million) • Europeans (29%) are close to1/3 of global cruisers (18,1 • A steady growth of 10%. (29 8%) Germany (22,4%) (22 4%) and Italy (16,3%) (16 3%) remain the European • UK (29,8%), market share leaders. • Benelux ranks 7th as European source market. • Scandinavia, former fastest growing market experiences a significant stagnation (2009 +41% vs 2010 -3%). • Portugal is the fastest growing market (+37%).

With a steady growth of 10%, cruise vacations are continuing to race ahead h d in popularity l in Europe, E on its way to reachh 6 million ll passengers.

INDUSTRY LEADER’S COMMENT “The good news is that the cruise industry is proving remarkably resilient during difficult economic times in Europe. p However, continued growth certainly cannot be taken for granted for the future. We are confident that our business model remains sound and that we can continue to provide id great value l for f money for f the h consumer; however, h i will it ill require i cruise i lines to continue their track record of delivering modern, innovative ships that provide consumers with an array of choices for all ages and for every segment of the market.”

Manfredi Lefebvre D’Ovidio Chairman, European Cruise Council Chairman, Silversea Cruises

OVERALL CONCLUSIONS BELGIUM 2011 • 70.000 Belgians cruised in 2011. • Despite the political and economical situation of our country, country we are pleased to announce a year of growth with an increase close to 8%. • Much higher growth coefficient than land based vacations (8% vs 0,5%). • With almost 75% market share, European itineraries are still #1 for Belgians with Southern European (56,5%) Belgians, (56 5%) itineraries being the absolute favorite. • 7-8 nights cruises gain in importance (66% market share), while short (-11%) and longer (-21%) itineraries experience a significant drop.

C&FW MEMBERS 2012 NOVELTIES AZAMARA CLUB CRUISES The ships will stay 2 or even 3 consecutive days in more places than before . Partnership with PerryGolf, the leader in international luxury golf holidays. CELEBRITY CRUISES L Launching hi off their h i new ship hi ‘C ‘Celebrity l b i Reflection’ R fl i ’ with i h 1 extra deck d k and d more suites i than h her h sister i ships. hi Deploys 6 ships, including their new ship ‘Celebrity Reflection’, in Europe,. CROISIÈRES DE FRANCE Launching of their new ship ‘Horizon’ on 8/4/2012. The reference of Croisières de France in Gigatours network in Belgium. CRUISE SELECTION Newly appointed Sales & Marketing Team for Silversea and GSA for Cunard, both for the BeNeLux. Additional new representation of river cruise companies: A-Rosa, A Rosa Lüftner, Lüftner River Cloud. Cloud

C&FW MEMBERS 2012 NOVELTIES HOLLAND AMERICA LINE Flagship ‘Rotterdam’ will be home ported in Rotterdam during the entire year offering (amongst others) a19 days cruise to the Canary Islands, a19-days Islands a 35-days 35 days cruise to the Caribbean and a 91-days 91 days cruise to the Far East. East MSC Inaugural of their new ship ‘MSC MSC Divina Divina’ (constructed in Saint-Nazaire by STX) on 26/5/2012 in Marseille. Marseille 36 departures from Amsterdam/Ijmuiden with 2 full time rotating ships ‘MSC Lirica’ & ‘MSC Opera’. OCEANIA CRUISES Introduction of 2 new beverage packages. New personalized shore excursions and cruise packages. REGENT SEVEN SEAS CRUISES Introduction of French, German and Spanish language onboard. New concierge g amenities for guests g in selected balconyy suites and above.

C&FW MEMBERS 2012 NOVELTIES ROYAL CARIBBEAN INTERNATIONAL 11 ships in Europe during the summer adding a new range of embarkation ports. ‘Brilliance of the Seas’ will home port in Amsterdam, offering Norwegian Fjord cruises. SEABOURN I offering Is ff i new itineraries ii i featuring f i idyllic id lli ports off the h M Mediterranean. di ‘Seabourn Quest’ departs on 16/1/2013 on her 116-days world cruise. STAR CLIPPERS Sailings to the Baltic and from Malaga (SEP & OCT) with the ‘Star Flyer’.

THANK YOU FOR YOUR ATTENTION MERCI POUR VOTRE ATTENTION BEDANKT VOOR UW AANDACHT WWW.CFW.BE

PRESS CONFERENCE 2012

BRUSSELS