Nottingham City Homes Job Description 1. JOB TITLE: APPRENTICE PLUMBER Team: Property Services Grade: Craft Responsible to: Project Manager Responsible for: Last Update: April 2015
2. JOB PURPOSE: To undertake training, both on and off site in plumbing work in order to achieve competent trade skills together with a recognised qualification.
3. KEY DUTIES AND RESPONSIBILITIES: •
To undertake training alongside a qualified Plumber on site in all aspects of Plumbing including domestic, water service, rainwater pipe, soil stacks and sanitary fittings.
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To carry out work, following instructions to required standard and quality at various dwellings, corporate buildings & construction projects.
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To work as a team member alongside other trades, colleagues, partners and members of the public.
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To complete all required documentation accurately, on a regular basis, and to specified deadlines.
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To maintain and keep clean any allocated transport.
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To ensure full compliance with all safety procedures and requirements of statutory legislation.
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To be committed to attend the local College for appropriate off site training to obtain the National Vocational Qualification Level 2.
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To attend quarterly review meetings with the Learning and Development Officer to establish progress made against training plans and evaluate training needs on an ongoing basis.
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To attend any other relevant training courses as identified by Management.
4. GENERIC RESPONSIBILITIES: •
Demonstrate and promote excellent standards of customer care in the context of Nottingham City Homes’ Mission, Vision and Values, to uphold the Equality and diversity policy and to participate in training activities necessary to your post.
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Adherence to Standing Orders and Financial Regulations and Health and Safety standards.
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Responsible and accountable for promoting and encouraging tenants and leaseholders to be involved as respected partners in influencing, developing and improving services in their local area through the menu of involvement for tenant involvement.
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To attend any other relevant training courses as identified by Management.
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All staff are expected to maintain high standards of customer care in the context of the Nottingham city Homes Mission, Vision & Values, to uphold the Equal Opportunities Policy and health and safety standards and to participate in training activities necessary to their post.
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This is not a complete statement of all duties and responsibilities of this post. The post holders may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above.
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To attend monthly meetings with a mentor and quarterly review meetings with a Project Manager to establish progress made against training plans and evaluate training needs on an ongoing basis.
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To attend any other relevant training courses as identified by Management.
MEASUREMENT REQUIREMENTS A 0a. Level 2 Maths and English or GCSE Grade A-C or the ability to work towards them. 0b. A commitment towards continual personal professional development. 1a. Able to understand measurements and carry out simple calculations including formulae 1b. To be able to demonstrate experience of working in a team.
Job Specific experience & knowledge:
1c.To take responsibility for self/ others and the task given. 1d. Able to demonstrate good timekeeping and attendance at School / College / work. 1e. Acts on own initiative and can identify creative ways to solve problems
Communication:
2a. Good interpersonal skills and an ability to communicate effectively. 2b. Able to understand and interpret instructions correctly.
Customer Focus:
3a. Is customer focused and has a want to deliver excellent customer service
Information Technology:
4a. Demonstrate an understanding of commonly used IT packages
T
I
Effort
5a. Demonstrated capacity to effectively organise, use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.
Environmental Demands/working conditions:
6a. To be able to travel to work on time anywhere in the city of Nottingham.
Job Circumstances:
7a. Commitment to pass driving test during last year of apprenticeship. 8a. Able to work to a high level of accuracy.
General: 8b. Able to demonstrate awareness of safety issues.
Equality & Diversity:
9a. Must demonstrate an awareness and understanding of equality issues and a commitment to the implementation of Nottingham City Homes’ Equality and Diversity Policy. 9c. Ability to challenge discriminatory attitudes, statements and behaviour.
A = Application
T = Test
6. BEHAVIOURIAL INDICATORS/EVIDENCE: Behaviours for each category to be confirmed: •
Self-motivation
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Working effectively at both a strategic and an operational level
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Effective communication
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Well organised and a methodical approach to completing tasks
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Ability to prioritise
I = Interview
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Analytical skills and ability to identify trends in data
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Customer focused on reaching resolutions to issues
