Network setup for AVtech DVR’s Go to Network set-up menu of DVR

Leave as Static

Enter the DVR IP address* here

Enter the routers IP address here

Enter the routers ip address where is asks for Gateway (your router is your Gateway) Enter an ip address for the DVR where it says ip *Your DVR can use any ip address within the range that your router can support eg Netgear routers with Gateway ip address 192.168.0.1 will allow you to use ip address 192.168.0.2 to 192.168.0.254 for the DVR, Take care not to duplicate an ip address that an existing PC of device on the Network is already using Note, if you do not know your routers Gateway ip address please refer to Frequently asks questions 1. at the the end of this document

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Once you have entered the DVR ip address and the Router (default gateway) ip addresses in the DVR Network set-up menu, you will need to make some changes to your router settings This document shows how to set-up Netgear routers, other router manufacturers will have different menu structures. 1. Log into your router by entering the router ip address into the address bar of Internet Explorer (Most domestic and small business router will have ip address eith 192.168.0.1 or 192.168.1.1 you can try each one to see which is correct for your router or refer to frequenty asks questions 1) You will next see a dialog box asking for the user name and password Default log details are usually as shown below: User name = admin Password = password

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Select services

2. Select add custom service

(sometimes shown as port forwarding)

Enter details as described below

Enter any unique name Select TCP

enter port number as 080

Do not select TCP/UDP or UDP

Enter 080 for start & end port Click on the apply button before going to next page

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Image below shown completed Port forward service for DVR

Next you need to allow access through the Firewall to your DVR, see image below

1. select firewall rules

2. click add inbound service

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Follow the instructions below to create access rule for your DVR

Select always allow

Select the service name you created in service menu

leave empty Enter the ip address you selected for the DVR in the DVR Network set-up menu

Click on apply to finish

This competes the set-up of the router and DVR to allow access on the local Network and over the Internet To access on the local Network enter the ip address of the DVR into Internet Explorer address bar as shown below http://192.168.0.50 To access your DVR over the internet you will need to use the Static ip address supplied by your internet service provider. If you have a Dynamic ip address (all domestic internet services are dynamic) you will need to use a DDNS service. DDNS as a method of constantly monitoring the ip address of your Internet connection. This is required because most internet service providers give you a temporary (Dymanic) ip address to use each time you connect to the internet, this can mean that your ip address changes several times each day, so you will not know what ip address to use when you want to connect to your camera system. DDNS will allow you to connect easily as your router or DVR will report the ip address of your Internet service every few minutes to your DYNDNS account. You will then be able to connect by using your DDNS host name (eg, mycctv.dyndns.org) by entering this instead of an ip address you will be automatically directed to the ip address of your CCTV without even having to go to the DYNDNS web site See next page for D.D.N.S. set-up

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How to set-up DDNS service 1. Set-up an free account st www.dyndns.com (Note, you can select free or subscription account, free accounts will expire if you do not respond to an email notification asking you to confirm continuation of the account every few months)

Click sign-in to access DDNS page account set-up page

enter required info here to a create new account

Tick Here Click here to proceed to the next page

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You will receive an email which has a link you will need to click on to activate your account

(Note, you can select free or subscription account, free accounts will expire if you do not respond to an email notification asking you to confirm continuation of the account every few months), we recoomend paid option as it is a very low annual cost

Create a new host name for your DDNS service

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Choose a Unique name for your DDNS hostname

Once you have created the Hostname you can enter the DDNS details into your DVR or Router depending on which device you are using to notify the DYNDNS web site of your changing IP address

Tick box here Enter the user name, Password and Hostname you created at DYNDNS.com here

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Frequently ask Questions 1. How to find out your router (Gateway) IP address Run CMD command-ipconfig (see long answer below) 2. Why can’t I connect to my DVR with Browser ActiveX prevented for downloading by you browser security settings (see long answer below) 3. How do I see my cameras on my Smartphone To view with you iphone or Android go to appstore(iphone) or Android market(Android phones) search for EagleEyes app, download and install To see your camera using your smart phone you can find out more information from the EagleEyes web site EagleEyes web site is at- http://www.eagleeyescctv.com/soft.aspx?SoftID=s01 4. How do I connect to my cameras using my MAC Download the MAC viewer from our web site, search product downloads-AVtech www.securitytec.co.uk 5. How do I connect to my cameras using my PC You can view using most browsers (eg Internet explorer, Firefox, Safari) or you can load custom viewer software from your CD or from our web site, search product downloads-AVtech www.securitytec.co.uk Download the PC viewer from our web site, search product downloads AVtech www.securitytec.co.uk

FEQ 1. How to find your router(Gateway IP address) You can confirm the routers IP address by logging into the router using Internet Explorer. If you cannot find the router IP address you can find this out by typing cmd in the search box of windows panel as shown below

Note: if using windows XP select Command prompt by clicking, Start-Run, (type cmd)-enter

2. Type cmd here followed by enter 1. Click on windows button (Windows 7 & Vista) Page 8

You will now see the black DOS window below. Type ipconfig and click return button

Type ipconfig here

You will now see the ipconfig result as shown on image below The routers ip address is listed as Default gateway(this is simply another name for a router) The DVR ip address can be anything in the range of the routers parameters Most routers allow ip addresses from 1 to 254 after the last dot eg if your router has ip address 192.168.1.1 the DVR ip address could be 192.168.1.50 50 could be replaced with anything from 2 - 354 on most routers but remember that any PCs already connected to your router have an ip address so be sure not repeat an ip address already in use.

This is the ip address of the PC you are using This is the router ip address (Default gateway)

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2. Why can’t I connect to my DVR with Browser Connect to your DVR with your browser by entering the IP address or Host-name in the address bar The DVR should then attempt to download a plug-in Active X viewer to you browser. This would usually be prevented from loading by your browsers security setting. The ideal security level is when your browser prompts you to download the program, if the security setting are too high you will not see the prompt of blocked popup bar. You may then need to adjust the security settings in your browser, please see instructions below To adjust your browser security settings

1. Select Tools

2. Select Internet options

3. Select the Security Tab

4. Select Custom Level

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5. Select prompt for unsigned ActiveX controls

Once you have adjusted this setting please reconnect to the DVR with Internet explorer, this time you should see a dialog box asking you to download the ActiveX control from the DVR.

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