CARE WITHOUT COMPROMISE

MAYFLOWER RESERVOIR RESIDENTIAL AGED CARE

PERSON-CENTRED CARE Through our residential aged care services at Mayflower Reservoir, we are committed to providing holistic care options that meet the needs of our residents, and their families, in relation to individual clinical, physical, social, spiritual and emotional support. Ultimately, our aim is to promote the independence, lifestyle and social relationships of our residents in a secure and harmonious environment.

Mayflower's focus on person-centred care is also reflected in our qualified nursing staff, who monitor and manage the health and wellbeing of our residents 24 hours a day. In conjunction the personal care staff provide services including assistance with dressing, bathing, meals and other activities of daily living.

At Mayflower we consult with every new resident and their family representative to develop an individually tailored Care Plan that meets the needs and wishes of that resident. This Care Plan is monitored and reviewed on a regular basis to ensure that Mayflower responds to any changes in health status or requirements.

"We found the staff went beyond our expectations in their care of our Dad. No detail was too much trouble. He could not have been in better hands." John

Special Care Services RESPITE SERVICES Mayflower Reservoir provides families/ carers caring for loved ones at home with a safe and secure environment so that they can take a well-earned rest free from the responsibility of day to day care and oversight. We welcome our respite residents and ensure that they are supported for the period that they are entrusted to our care. Approval required by the Aged Care Assessment Service (ACAS).

PALLIATIVE CARE For our residents needing palliative care we focus, through our individualised Care Plans and consultation process, on meeting the wishes of residents and family members. We promote a safe, culturally sensitive and peaceful environment which is dignified, respectful and compassionate for our palliative care residents, as well their family and friends.

DEMENTIA CARE Our specialised care for residents living with dementia is based on industry best practice principles. We endeavour to involve these residents in meaningful everyday activities that provide stimulation and engagement. When required, lifestyle programs are tailored to have a calming and soothing effect.

"It was comforting for me to see how well she was cared for until the end." Dorothy

COMMUNAL FACILITIES ON SITE ¥¥ Outdoor courtyard area

¥¥ Hairdressing salon

¥¥ Community bus

¥¥ Library

¥¥ Communal lounge

¥¥ Aquarium

LIFESTYLE PROGRAMS Each and every day our lifestyle staff and volunteers continue to provide an active lifestyle program which reflects the needs of residents including culturally and spiritually. This program is earmarked by a range of social and physical activities which are tailored to individuals or groups.

"We have lots of activities to do here. We don't get bored." Judy MEALS AND REFRESHMENTS The food experience at Mayflower Reservoir is a key focus of quality care. Mayflower offers a choice of meal options and the menu supports the individual nutritional needs of our residents. Special dietary requirements, such as medical, cultural and religious needs, are catered for by our responsive food services team.

SECURITY The security of residents and staff is an important criterion for Mayflower. At Mayflower Reservoir, Twenty-four hour camera surveillance is provided at main points. These recordings can be reviewed if necessary.

"Mum was always so happy living at Mayflower. Thank you for treating her with respect and for keeping her safe." Meredith VISITORS Visiting hours are unrestricted at Mayflower Reservoir. Even pets are welcome to visit our residents.

ACCOMMODATION The Mayflower Reservoir facility has 38 residential aged care beds. All residents have electric beds. The facility provides two types of rooms as follows:

Private room with private ensuite Standard private rooms with private ensuite, individually controlled heating and vanity unit. Private room with shared ensuite Standard rooms with ensuite shared with the neighbouring resident. Room has individually controlled heating and vanity unit.

PAYMENT AND FEES Payment and fees for Mayflower Reservoir are calculated in accordance with the Australian Government Aged Care Reforms and include a Basic Daily Fee, any Means Tested Fee and Accommodation Payment. For more detailed information visit: ¥¥ Our Mayflower website: www.mayflower.org.au ¥¥ My Aged Care: www.myagedcare.gov.au Or contact us on 9460 2480.

ACCREDITATION In accordance with the Aged Care Act 1997 and Associated Principles, Mayflower Reservoir has consistently achieved accreditation through the Australian Aged Care Quality Agency (AACQA). The organisation is underpinned by a culture of continuous quality improvement and systems are in place to ensure the provision of the highest achievable standard of care and service

ENQUIRIES AND TOURS Contact us on the details below for any enquiries and/or to arrange a tour.

Tracey Str eet

Wilson Boulevard Elliot St

reet

MAYFLOWER RESERVOIR 56 Elliot Street Reservoir VIC 3073 Telephone: (03) 9460 2480 Fax: (03) 9462 3695 [email protected] www.mayflower.org.au