MANT 212 Operations Management 2011

MANAGEMENT 212 OPERATIONS MANAGEMENT Course Coordinator/Lecturer: Dr Diane Ruwhiu Room: Phone: Email: Office Hours:

8.21 Commerce Building 479 8075 [email protected] Wednesday 2pm – 4pm

Dr Kirsty Dwyer Room: Phone: Email: Office Hours:

8.17 Commerce Building 479 8035 [email protected] Monday 9am-10.30am or by appointment

Tutor:

___________________________________________________________________

Introduction Operations management is about effectively managing people and resources in an organisation. Throughout the course operations management concepts will be considered in both service and manufacturing contexts, including the public sector government and health sectors. Operations management includes general management across all functions in a smaller company and the management of the operations function in a larger company. In the Management 212 course students will learn about the design, planning, operating, control and improvement of operations management systems. Topics include operations strategy, product design, process design, planning and scheduling, capacity management, inventory management, resource requirements planning, supply chain management and quality management. The course develops the study of operations management from the base established in BSNS105. Students taking this subject would usually take at least two other second year management subject. This would enable them to take third year papers in Management subjects and then graduate with a Management major. However, this subject may be taken on its own for interest or to complement other commerce majors. The course suits those students who may wish to develop a career in operations management or in general management. It also benefits students majoring in other areas who want to broaden their studies to include operations management and general management.

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MANT 212 Operations Management 2011

Course Objectives 1.

To provide an understanding of the operations management function in a manufacturing or service industry.

2.

To provide an opportunity to identify, analyse and resolve typical problems that arise in managing operations.

3.

To provide a basis for more advanced studies in operations management such as operations strategy, supply chain management, total quality management or innovation management.

Lectures Semester Two

Wednesday 11am – 12 noon AND Thursday 9am – 11am

The lectures aim toward the objectives of maximum learning and development plus maximum interest for the students. The lecturer will be available to discuss any problems regarding the course or the teaching materials and students should not hesitate in asking questions, during or after the lectures and tutorials. Lecture slides will be available on Blackboard the day of the lecture. Students should read the notes and print them off before coming to lectures. Please refer to the list of lectures, tutorials and required reading attached. Two student representatives will be appointed from the class to collect comments and information from students and discuss these with the lecturer. Although the lecture is not an ideal teaching method, with large classes it is often the only practicable one. The lecturer will endeavour to make the lectures interesting and informative. Student questions and discussions during lectures are welcomed. However, active student participation in classes will take place mainly in tutorials.

Required Readings Essential text for this course is:Operations Management, (2010). Slack, Chambers, and Johnston, 6th Edition. Prentice Hall, Financial Times, London. The course follows this text closely and therefore it is essential to have access to a copy. Previous editions will also be useful and kept on close reserve in the Central Library for your use. The chapters to be read in advance for each lecture are indicated in the course outline attached. Reading the text in advance should enhance learning and participation. There are many books and journals available in the Central Library and the Science Library which are useful for this course. Diligent searching will reveal these. Internet sites also contain operations management subject references, and these can often be useful. Search by subject to find appropriate materials.

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MANT 212 Operations Management 2011

MANT212 OPERATIONS MANAGEMENT PROGRAMME Week Beginning

Wednesday (1hr)

Lectures Thursday (2hr)

Tutorial No.

Assessment Dates

Text

What is Operations Management? 11th July Chapters 1 & 2 18th July Chapter 3

Lecture 1. Introduction to operations management

Lecture 2. Strategic role & objectives of operations

Lecture 3.

Lecture 4. Operations strategy

Operations strategy

No Tutorials

No Tutorials

How does operations management add value?

Design in Operations Management 25th July

Lecture 5. Design

Lecture 6. Process design

Chapter 4

01st August Chapters 5 & 8 08th August Chapters 6 & 7

What do we mean by design decisions in OM? Lecture 7.

Tutorial 1 – The role of operations management

Lecture 8. No Tutorials

Process technology

The design of products & services

Lecture 9.

Lecture 10.

Design of operations network

Layout & flow

Tutorial 1 Hand in due Wednesday 03rd August, 10pm

No Tutorials

Operations Resource Planning & Control 15th August Chapters 10 & 11

22nd August Chapters 12 & 13 29th August – 02nd Sept.

Lecture 11. Nature of planning & control

Lecture 13.

Lecture 12. Capacity planning & control

Tutorial 2 Design

How do we balance supply & demand? Lecture 14. No Tutorials

Inventory planning & control

Supply chain planning & control

Tutorial 2 hand in due Wednesday 24th August, 10pm

MID SEMESTER BREAK

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MANT 212 Operations Management 2011

Week Beginning

Lectures Wednesday Thursday (2hr) (1hr)

Tutorial No.

Assessment Dates

Text 05th Sept. Chapters 14 & 15 12th Sept. Chapters 16 & 17

Lecture 15.

Lecture 16.

Resource planning

Lean operations

Lecture 17.

Lecture 18.

Project planning & control

Quality, planning & control

No Tutorials

Tutorial 3 – Resource planning & control

Operations Improvement 19th Sept.

Lecture 19. Operations improvement

Chapter 18 & 19

26th Sept.

How can be sure our operational activity maintains the highest level of competitive advantage? Lecture 21. Risk management

Chapters 19 & 20

Lecture 20. No Tutorials Operations improvement/risk management

Tutorial 3 Hand in due Wednesday 21st Sept., 10pm

Lecture 22. Organising for improvement

Tutorial 4 Improvement

Challenges facing operations management 03rd Oct.

Chapter 21

10th Oct. Chapter 21 17th Oct. - 12th November

Lecture 23. The operations challenge

Lecture 24. No Tutorials Corporate social responsibility

The importance of future proofing operations management Lecture 25

Lecture 26

Knowledge management

Course review & revision

Tutorial 4 Hand in due Wednesday 05th Oct., 10pm

No Tutorials

End of Year Examinations

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MANT 212 Operations Management 2011

Tutorials y

Tutorials are one hour and will be held on Monday 11am and 1pm, and Tuesday 3pm and 5pm.

y

Tutorial attendance is a necessary and essential component of this course as they are designed around the assessment. However, it is your responsibility to attend. The tutorial assignments form 50% of your total mark for this course. Please read the case prior to attending the tutorial. If you have not read the case, we may ask you to leave the class. We will not give you the “answers” but will assist the group in understanding the case.

y

There are four tutorial assignments (Tutorial one is compulsory, but tutorials two to four are best 2 out of 3). The assignments must be submitted via blackboard in the appropriate assignments folder by 10pm on the due date (see dates in this pack).

y

Marked tutorials will be made available within two weeks of the due date.

y

Tutorial reports should address each of the case questions. Your name, student ID number, date and tutorial group should be included at the top of the first side.

y

If tutorial assignments or the essay are handed in after the hand in time (see lecture schedule), marks will be deducted at 10% of the total available marks per day. Any student whose performance on assessment is impaired by illness should provide a medical certificate if they wish this to be taken into account. Extensions will be given for medical/bereavement reasons.

Assessment There are three pieces of internal assessment for MANT 212, and a final exam. Assessment

Percent

Due Date

Comments

Tutorial 1 (compulsory)

10% of course mark

10pm Wednesday 03rd August

Case 1 – Operations strategic role

Tutorial 2

20% of course mark

10pm Wednesday 24th August

Case 2 - Design

Tutorial 3

20% of course mark

10pm Wednesday 21st September

Tutorial 4

20% of course mark

10pm Wednesday 05th October

Tutorial assignments are made available at least a week Case 3 – Resource prior to each tutorial. planning & control

Case 4 – Operations improvement

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MANT 212 Operations Management 2011

Final Exam

50% of course mark

To be advised

3 Hours 4/6 Essay Questions

Tutorial assignments (3 worth 50%) = Tutorial one (10%) is compulsory. Tutorials two to four are best 2 out of the 3 (40%). All assignments are to be submitted electronically via blackboard by 10pm on the day it is due (as per table below) – obviously if there is a problem with the blackboard server I will also know about it. However, you should try to submit on blackboard and if it doesn’t work, just email it to [email protected]. Submitting Assignments via Blackboard On the Upload Assignment page, Students can add comments and specify files to attach. Follow the steps below to submit an Assignment:

1. Select the Content Area from the Course Menu that holds the Assignment.

The ASSIGNMENTS button

2. Click the name of the Assignment.

For example, Tutorial One Assignment folder

The Upload Assignment page appears. 3. Complete the Assignment Materials text box if necessary.

Not Necessary.

4. Click Browse My Computer and select a file to attach

Attach your assignment with all the written specification requirements as per the assignment sheet (e.g. student ID, Tutorial, etc.)

5. Enter a Link Title.

Your Student ID Tutorial One Assignment

6. Complete the Comments field if necessary.

Not necessary.

7. Click Submit when the page is complete.

Yay! But read the warnings below.

WARNING! If Submit is selected, and no files are listed to attach, the Assignment is submitted and is no longer available to the Student to complete. If the same file is attached to an Assignment more than once, the file name of the duplicate will automatically include a numeric suffix. For example, History_assignment1.doc. Be careful in cases where files must be submitted to complete the Assignment! Assignments can only be submitted once.

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MANT 212 Operations Management 2011

Assessment Policy In general the mark is based on the content of the material and whether you have illustrated sound theoretical and practical understanding of the topic at hand. However, the presentation of the work is important regarding the clarity of your argument/discussion. • Written work should be formal and tidy • Illustrate an understanding of core topics based on lecture notes and other material • Illustrate the ability to write clearly and concisely • Make use of appropriate resources and references • Coherent structure and information flow, including good spelling, grammar, etc • All rules and regulations regarding assessment at the University of Otago apply Marked assignments will be returned to you within 2 weeks of submission. I mark electronically, so there will be feedback embedded in the text using track changes and then returned to you as a pdf file. There will also be a general feedback sheet available for each assignment on blackboard and opportunity to discuss any queries regarding the assessment. Any student whose performance on assessment is impaired by illness should provide a medical certificate if they wish this to be taken into account. Late assignments WILL have marks taken off the final grade. For example, an assignment handed in after 12 noon on the due day and before 5pm will have 10% taken off (e.g. an original mark of 70%=B will be downgraded to 60%=C+). Any assignments handed in after this time may not be marked or will be penalised 25% off the original mark. ☺ Safety Clause – I acknowledge that there may be circumstances outside of a student’s control, which can severely impact on their ability to produce satisfactory work by the due date. In these cases, students can contact Diane prior to due date (if possible) so we can discuss suitable alternatives. I may still find it appropriate to penalise some marks depending on the circumstances. Re-grading - If a student feels that the grade received for an assignment is not satisfactory, they may request in writing for the paper to be re-graded with a rationale for their request (no more than one page). The student must also re-submit the original paper and feedback.

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MANT 212 Operations Management 2011

Grading Guidelines The following standard grading guidelines will be used by your lecturers and tutors when marking all parts of this paper.

• • •

Grade A+ A AB+ B

% 90-100 85-89 80-84 75-79 70-74

BC+ C

65-69 60-64 55-59

CD E

50-54 40-49 0-39

Meaning Rare, outstanding, flawless Demonstrates originality; beyond what was expected Excellent Polished; very good Comprehensive, covers material expected; demonstrates good understanding Competent work; good coverage but minor flaws Demonstrates adequate understanding of fundamentals Demonstrates adequate understanding of fundamentals but some gaps Barely adequate Inadequate; indicates a lack of understanding Very poor

The key distinction between an "A" and a "B" is that an "A" requires some originality. The key distinction between a "B" and a "C" is that a "B" shows both greater breadth and greater depth in terms of coverage. The key distinction between a "C" and a "D" is that it is clear that a fairly good understanding exists in a "C" piece of work, while a "D" indicates that understanding is inadequate or lacking entirely in at least some of the major aspects of the assignment.

Plagiarism Policy MANT 212 adheres to the University regulations regarding student plagiarism. Any student found responsible for dishonest practice (for example, copying, the use of unauthorised material in tests, etc.) in relation to any piece of work submitted for assessment shall be subject to the University’s dishonest practice regulations which may result in various penalties, including forfeiture of marks for the piece of work submitted, a zero grade for the paper or, in extreme cases, exclusion from the University. Plagiarism is a form of dishonest practice. Plagiarism is defined as the copying or paraphrasing of another’s work, whether intentionally or through failure to take proper care, and presenting it as one’s own. In practice, this means plagiarism includes any attempt in any piece of submitted work to present as one’s own work, the work of another (whether of another student or published authority). Any student found responsible for plagiarism shall be subject to the university’s dishonest practice regulations as outlined above. Even if all work sourced from others is acknowledged, the extent of other’s work included in a piece of submitted work may be such that the work cannot be considered as ‘one’s own’.

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MANT 212 Operations Management 2011

Students should make themselves familiar with the University’s policy on Dishonest Practice (http://policy01.otago.ac.nz/policies/FMPro?-db=policies.fm&format=viewpolicy.html&-lay=viewpolicy&-sortfield=Title&Type=Academic&max=2147483647&-recid=33053&-find) or from the University Home Page; click on Administration – Policy Database – Academic Policies – Dishonest Practice Guidelines. Any submitted work may be put through “Safeassign”. This programme indicates what seems totally original and what may have been ‘cut and pasted’. That is, it can detect any replication from any source on the internet, other assignments (from your class and worldwide) and any published work.

Class Representatives The class representative system is an avenue for encouraging communication and consultation between staff and students involved in a particular paper or course of study at the University of Otago. It provides students with a vehicle for communicating their views on matters associated with the teaching and delivery of their paper or course of study. It provides staff with the opportunity to communicate information to and gain constructive feedback from students. It contributes to the development of a sense of community within a Department/School/Faculty and it adds a further dimension to the range of support services that the University of Otago offers its students. The School of Business fully supports the class representative system. Volunteers to act as class representatives for this paper will be called early in the semester. The OUSA then invites all class representatives to a training session, conducted by OUSA, about what it means to be a class representative and some of the possible procedures for dealing with issues that arise. They also provide information on the services that OUSA offers and the role OUSA can play in solving problems that may occur. The OUSA also provides ongoing support to class representatives during the semester. School of Business staff will also meet during the semester with the class representatives for this paper to discuss general issues or matters they wish to have considered. Contact details for Class reps will be posted on Blackboard.

Concerns about the course We hope you will feel comfortable coming to talk to us if you have a concern about the course. The Course Co-ordinator will be happy to discuss any concerns you may have. Alternatively, you can report your concerns to the Class Representative who will follow up with departmental staff. If, after making approaches via these channels, you do not feel that your concerns have been addressed, there are University channels that may aid resolution. For further advice or more information on these, contact the departmental administrator or head of department. Disclaimer While every effort is made to ensure that the information contained in this document is accurate, it is subject to change. Changes will be notified in class and via Blackboard. Students are encouraged to check Blackboard regularly. It is the student’s responsibility to be informed.

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