IV.

PRODUCTION AND OPERATIONS MANAGEMENT

1.

SUPPLY CHAIN MANAGEMENT

2.

PURCHASING AND MATERIALS MANAGEMENT

3.

QUALITY MANAGEMENT

4.

PRODUCTION PLANNING AND CONTROL

5.

APPLIED OPERATIONS RESEARCH

6.

LOGISTICS MANAGEMENT

7.

GOAL PROGRAMMING IN MANAGEMENT

8.

TRANSPORTATION MANAGEMENT

9.

SERVICE OPERATIONS MANAGEMENT

10.

WORLD CLASS MANUFACTURING

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1 SUPPLY CHAIN MANAGEMENT Objective: This course is intended as an elective for students wishing to take up a career in Logistics and Supply Chain Management. The objective is to present a comprehensive and integrated model of SCM with its tools and Techniques. Course Content Module I Supply Chain Management and Logistics: an Introduction – role, scope, functions and importance. The new manufacturing and distribution practices in the light of globalized economy –International Supply Chain- SCM Planning and development Strategies Module II Purchasing and Suppler Management, Sourcing and supplies management, outsourcing, Global Sourcing, Vender identification, selection, evaluation, development, Supplier Relationship Management, Supplier Quality Management Module III Distribution and planning Strategy, Warehousing and Operations Management –Transport Management, Inventory Management, Module IV Customer Service Management, CRM, Manufacturing Logistics, Pricing Strategies, Negotiation, SCM relationships and third part and Fourth party Logistics, SCM Network design and Facilities development, Module V Supply Chain Coordination, Role of IT, Impact of Internet and E-Commerce, IT enabled SCM, SCM information systems, BPR, ERP, SCM models and optimization Suggested Readings: 1. Logistics and Supply Chain Management – Martin Christopher 2. Supply Chain Management – Sunil Chopra and Peter Meindal 3. Integrated Logistics Management – Donald J. Bowersox and David J. Closs 4. Logistics Hand book – James F. Roerch and Copacino

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2. PURCHASING AND MATERIALS MANAGEMENT Objectives: The key objective of this course is to acquaint the students with Decision-making for effective and efficient purchase, storage and flow of materials in manufacturing and service organisations. Costreduction techniques in Pre-Purchase, Purchase and Post-Purchase systems, Modern material planning and delivery systems like MRP and JIT and material handling and logistics systems. Module I: Role, Scope and Importance of the Function & Purchase and Materials Management Objectives of Materials Management, the materials cycle, organisation for Materials Management, Transportation Management, Ware housing, Organisation & Control for logistic Management, Material handling. Logistics. Module II : Classification of Materials and Estimation of Demand Classification of Material, classification and coding systems, specification of materials, standardisation, elements of value analysis/Engineering & Quality control. Estimation of demands, concepts of dependent and independent demands. ABC,VED,FSN analysis. Materials audit. Module III: Procurement : Purchasing policies and practices, make/buy/lease decisions, location and selection of suppliers, buying the right material at the optimum price. Vendor rating and source development. Imports, procurement in shortage situation, hedging ethical and legal aspects of purchasing lead time analysis, paper work and record of purchasing department, cost of acquisition. Capital Equipment purchase Module IV: Inventory Control System of stock replenishment, cost of inventory holding and of stock out, Inventory control principles, Basic EOQ formula, Adaptation of discount and other price factors, other considerations in determining order quanties, service levels and safety stock, considerations for dependent demand items, order quantities in fixed interval replenishment systems. Module V: Materials Requirement Planning Layout of stores and warehouses, storage facilities, Material handling in stores, physical control of stock, preservation of stores, accounting and other record of stores. Appreciation of use of computer for maintenance of records and for generating outputs for decision making. Material Handling, Traffic and Transportation, Disposal of Scrap, Surplus and Obsolete Materials. JIT Purchasing. Suggested Readings: 1. Essentials of Materials Management, P.R. Gokarn, Somaliya Publications. 2. Purchasing Management, Westing J.H & Fine IV. 4th Edition, John-wiley & Sons, 1976. 3. Purchasing & Inventory Control, K.S. Menon, 2nd Edn. Wheeler Publishers, 1983. 4. Materials Management - An integrated Approach, P.Gopalakrishnan and M. Sudaresan. Prentic Hall of India. 5. Inventory control, Stars M.K. & Miller D.W., Prentic Hall,1974. 6. Stores Management, R.J Carter, Macdonald and Evans,1982. 7. Materials Requirement Planning, Joseph Orlicky, McGraw HillBook Company, 1975. 8. Purchasing and Materials Management, Text and Cases, Donald W. Dobler, Lanar Lee J., David N. Burt, Mc Graw Hill, 1984. 10.Transport and distribution Management, G.J.Murphy, Business Books, London,1972. 11. Ansari A and Modarress B JIT Purchasing New York, Free Press, 1990 12. Baily P.etc. Purchasing Principles and management London, Pitman,1994 13. Burt, David N. Proactive Procurement, Englewood cliff New jersey, Prentice Hall Inc., 1994 14. Dobler D W. etc. Purchasing and materials management New York, McGraw Hill 1990. 3.

QUALITY MANAGEMENT

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Objectives: 1. To expose the multi-disciplinary students joining MBA to the Principles of Quality Management. 2. To equip the students with an understanding for statistical Quality control. 3. To develop in the students an understanding of Benchmarking, Total Quality Management and ISO - 9000 and other modern quality management methods and systems. Module I : Policy and Organization of Quality Quality concept and objectives, quality organization and Programmes, Quality circles, training for quality, quality related budgets and costs, value engineering. Module II : Quality in Engineering Design and Manufacture Design objectives, National and international engineering design standards, statutory provisions and obligations. Quality control in design, Control of Engineering changes and design modifications. Product Reliability. Taguchi’s loss function, FMEA, TPM, Zerodefects and Six sigma. Module III :Quality Functions in Manufacturing and Statistical Quality Control Quality of Bought - out materials, Quality of bought - out services, Inspection, Metrology, Functional testing, Managing non- conformance. Control charts for variables and attributes, Process capability analysis, acceptance sampling. The Quality Problem Solving Process. Module IV Total Quality Management Strategic Quality Planning, Introduction to TQM, Organizing for TQM, Benefits of TQM, , Kaizen, Benchmarking, Organizing for TQM Quality Circles, Kaizen, Benchmarking for quality improvement, TQM in service organisations, Training for TQM. Implementing a TQM program. TPM. Module V: ISO:9000 ISO:14000 and other Quality standards. ISO - 9000, Baldrige Award, Balanced Score card, ISO - 9000 Vs the Baldrige Award. ISO 14000, Management systems for Health and Safety. Auditing and certification process. Six Sigma Initiatives. Suggested Readings: 1. The Management and control of quality, 2nd Ed. James R. Evans and William M. Lindsay, Jaico Publishing House, Mumbai, 1994. 2. Quality Planning and Analysis, J.M. Juran and Frank K. Gryna, Tata McGraw, Hill, Mumbai, 1970. 3. Quality control and Application Bertrand L. Hansen and Prabhakar M. Ghare, Prentic-Hall (I), New Delhi 1993. 4. Handbook of Quality Management, Ed. Dennis Lock, Jaico Publishing House, Mumbai, 1993. 5. Quality Circles, D. Chandra, Janakiram, Roy and Bandekov, Tata - McGrow Hill, New Delhi . 6. Quality in Totality, Parag Diwan, Deep & Deep Publications, New Delhi,1995 7. Total Quality Management, Joel E.Ross, Vanity Book International, New Delhi, 1996.

8. Carruba, Eugene R and Gorden, Ronald D. Product Assurance Principles: Integrating Design Assurance & Quality Assurance , New Delhi, McGraw Hill, 1991. 9. Grant, Eu-gene L and Leavenworth, Richards. Statistical Quality Control, Mc-Graw Hill, New York, 1991. 10 Ireson, W G and Coombas, C.P. Handbook of Reliability Engineering & Management, New York, McGraw Hill, 1988 11 Lochner, Robert H and matar, Joseph E. Designing for Quality, London, Champmaan & Hilll, 1990 12. Pike, John and Barnes, Richard, TQM in Action, London, Champman & Hill , 1994 13. Schmidt, Warren H.and Frinnigan, Jerome P. TQ Manager, San Francisco, Jossey Bass 1993 14. Spenley, Paul, World Class Performance Through TQ London, Chapman & Hill, 1992.

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4: PRODUCTION PLANNING AND CONTROL Objectives The develop a broad conceptual framework based on the research which has been done in the recent past and to bridge the gap between the theoretical solutions on one hand and the real world problems on the other in production planning and control. Course Contents Production Planning and Control Function; material Requirement Planning; ProductionInventory Systems; Forecasting for Inventory and Production Control; Aggregate Planning; Job Shop Planning; Scheduling and control; Just-in-Time Production; Line Balancing; Planning for High Volume Standardized products; Procedures and Documentation in Production Planning and Control; Application of Computers ERP. Suggested Readings 1. Burbiddge John L Principles of Production Control, London, Donald and Evans, 1981 2. Caubang, ted C. Readings on Production Planning and Control, Geneva ILO 3. Greene, James H. Production and Inventory Control Handbook New York, McGraw Hill, 1987 4. Mc Leavey, Dennis W and Narasimhan, S L Production and Inventory Control Boston, Allyn and Bacon1985 5. Peterson R and Silver E.A. Decision Systems for Inventory management and Production Planning, New York, John Wiley, 1979. 6. Vollmann, T.E. etc Manufacturing Planning and Control. Homewood, Illinois, Richard D Irwin, 1988 The list of cases and specific references including recent articles will be announced in the class at the time of launching of course.

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5 APPLIED OPERATTIONS RESEARCH Objectives The Course is designed to introduce the students to the principles of operations research techniques and their applications in decision making Students will also be required to use computer packages for data processing purposes. Course Contents Parametric and Sensitivity Analysis; Inventory Control Models Under Uncertainty; Applied Queuing Models; Networks Models; Non-linear optimization techniques-Quadratic Programming; Portfolio management Problem; Replacement Models and policies; dynamic programming; Reliability Models. Suggested Reading 1. Ahuja A K etc. Network Flows Englelwood Cliffs New Jersey, Prentice Hall Inc. 1993. 2. Gould, F J etc. Introduction to management Science, Englewood Cliffs new Jersey, Prentice hall Inc., 1993 3. Gupta M P and Sharma J K Operations research for management, New Delhi, national, 19976 4. Taha Harndy a. Operations Research An Introduction Macmillian, New York, 1992 5. Mathur, K and Solow D. Management Science, Englewood Cliffs, New Jersey, Prentice hall Inc., 1994. 6. Sharma, S J K. Operations Research: Theory and Applications, New Delhi, Macmillian India, 2001 7. Srinath, L.S. Operations Research for Executive New Delhi, Affiliated East West Press, 1994 The list of cases and specific references including recent articles will be announced in the class at the time of launching of the course.

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6 LOGISTICS MANAGEMENT Objectives The Course is designed to explain basic theory and techniques of logistics to examine the issues and problems associated with logistics in a changing business environment, and to show how logistics can improve an enterprises effectiveness and competitiveness Students would be encouraged to use computer software packages for problem solving. Course Contents Introduction to logistics and its interface with Production and marketing; Measures of Logistics; physical Distribution and Logistics; Logistics System Analysis and design; Warehousing and Distributing Centers; location; Transportation Systems; facilities and Services ; Dispatch and Routing decisions and Models Inventory Management Decisions; Logistics Audit and Control; Packaging and Materials Handling; International Logistics management; Logistics Future Directions. Suggested Readings 1. Ballalu, Renald H. Business Logistics Management, Englewood cliffs, New York, Prentice hall Inc., 1992 2. Beal K. A Management Guide to Logistics Engineering U.S.A. Institute of Production Engineering, 1990. 3. Benjamin S.B. Logistics Engineering and management, Englewood Cliffs, New York, Prentice Hall Inc., 1996 4. Bowersox, D J and closs, D J logistics management: A System Integration of Physical Distribution. New York, macMillan, 1986 5. Christopher, M Logistics and Supply Chain Management; Strategies for Reducing Coists and Improving Services London, Pitsman, 1992. 6. James, C.J. and Wood Donald F. Contemporary Logistics, New York, Macmillan, 1990 7. Shapiro, R Logistics Strategy: Cases and Concepts St. Paul, West 1995

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7 GOAL PROGRAMMING IN MANAGEMENT Objectives The objective of this course is to acquaint the students with the concepts, solution methods and applications of goal programming to real-world problems. Course Contents Goal Programming – Basic Concept Model Formulation, Graphical and Simplex method; Integer Goal programming, Post-Optimal Sensitivity Analysis; Parametric Goal Programming; Goal Programming under Uncertainty; Application of Goal programming in Functional Areas of Management; Implementation of Goal Programming Introduction to some Application software such as – QSB Micro Manager and LIGO. Suggested Readings 1. Cook, Thomas M and Rursell, Robert, A Introduction to management Science 3rd ed. Englewood Cliffs, New Jersey, Prentice hall Inc., 1985. 2. Eppen, G D etc. Quantitative Concepts for management, Englewood Cliffs, New Jersey, Prentice hall Inc., 1994 3. Ignizio J P Goal programming and extensions Lexington, Lexington Books 1976 4. Ijier Y Management Goals and Accounting for Control Amsterdam, North Holland, 1965 5. Lee S M Goal programming for Decision Analysis, Philadelphia, Auerbach, 1971 The list of cases and specific references including recent articles will be announced in the class at the time of launching of the course.

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8 TRANSPORTATION MANAGEMENT Objectives The objective of the course is to acquaint the students with the problems faced in planning policy and executing the transportation system. Course Contents Growth of Urbanisation and problems of Transportation; Transport-Challenges and Limitations; Government Activities in Transportation; Transportation systems – Planning, Operation and Management; Trip Generation and Distribution; Load Planning; Transportation Modes and their Selection; Sequential Travel Demand Forecasting Models; Future developments in Transportation, Motor Vehicle Act 1988 and its impact on Urban Transport system; Emission Norms. Suggested Readings 1. Baerwald, J.E. Transportation and Traffic Engineering Handbook Englewood Cliffs, New Jersey Prentice Hall Inc. 1976 2. Bell G. etc. The business of Transport, Plymouth, McDonald and Evans.1984 3. Dickey J W Metropolitan Transportation Planning New Delhi, Tata McGraw Hill, 1980 4. Grey G E and hole, L.A. Public Transportation Planning Operations and management, Englewood Cliffs New Jersey, Prentice hall Inc. 1979 5. Gupta M.P> Metropolitan Transportation System New Delhi, national, 1983 6. Papacostas, C S Fundamentals of Transportation Engineering Englewood cliffs, New Jersey, Prentice hall Inc., 1987. The list of cases and specific references including recent articles and reports will be announced in the class at the time of launching of the course.

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9. SERVICE OPERATIONS MANAGEMENT Objectives The key objective of this course is to acquaint the students with decision making in planning, design, delivery, quality and scheduling of service operations. The candidates are also expected to appreciate the role of service quality and operations in emerging services economy of India. Course Contents Matrix soft Service characteristics; Challenges in Operations management of Services Aggregate Capacity Planning for Services; Facility Location and layout for Services; Job Design – Safety and Physical environment; Effect of Automation; Operations Standards and Work measurement; Measurement and Control of Quality of Services; Dynamics of Services Delivery System; Scheduling for Services personnel and Vehicles; Waiting – line analysis; Distribution of Services; Product-Support Services; Maintenance of Services; Inventory Control for Services; case Studies on Professional Services. Suggested Readings 1. Bowmen David E etc. Service management Effectiveness Balancing Strategy, Organization and Human Resources, Operations and marketing san Francisco, Jossey Bass, 1990 2. Collier David A. Service Management Operating Decisions, Englewood Cliffs, New jersey, Prentice Hall Inc.1987 3. Fitzsimmons, James A and Sullivan, Robert Service Operations Management, New York McGraw Hill,1982 4. Heskett, James L etc. Service Breakthroughs Changing the Rules of the Game, New York, Free Press, 1990 5. Murdiek, R.G. etc. Service Operations management, Boston, Allyn and Bacon 1990. 6. Sharma, J.K. Service Operations Management, Delhi, Anmol,2001 7. Voss C etc. Operations management in Service Industries and the Public Sector, Chichester, Wiley, 1985 The list of cases and specific references including recent articles will be announced in the class at the time of launching of course.

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10. WORLD CLASS MANUFACTURING Objective To acquaint the students with the world class manufacturing environment and optimized production principles. Course Contents World Class manufacturing Environment Imperatives for success – technology, Systems approach and change in the mindset; Strategic decisions in, Manufacturing Management; Choice of technology, Capacity, Layout/Automation in material handling systems; Aggregate Planning and master Production Scheduling-materials Requirement Planning (MRP) – software in Use, manufacturing Resources Planning (MRP-11) Software in Use, Implementation Problems/Indian experience; Optimised Production Technology Principles advocated by Eliyahu Goldtratt; Just – in- Time System; JIT manufacturing System, JIT Pull system – Use of Kanban, JIT Purchase – Source Development Buyer – seller relations; Supply Chain Management/Bench Marking; Total Quality management – TM Philosophy, TQM Principles, TQM tools including Circles, SQC Acceptance samplings, Quality through design, QFD - Quality House, Failure Mode effect analysis, Fault – tree analysis, Concurrent Engineering Principles Taguchis Quality loss function and Robust Design concept, Designing products throu ‘Fuzzy’ Logic, Quality management Systems, and ISO 9000 Standards; Total Productive Maintenance, Objective of TPM – Total System effectiveness, Break – down Maintenance, Preventive maintenance, Predictive, maintenance, Condition Monitoring Systems Maintenance Prevention, maintainability improvement, Reliability improvement, Total employee Involvement and Small Group Activities; Customer – Driven project management (Integration of TQM, Project management Systems with customer driven team structure); Automation in Design and Manufacturing Automated Material handling equipments, Role of IT in World Class Manufacturing, Flexible manufacturing Systems (FMS), Group Technology/Cellular Manufacturing Systems, Six sigma. Suggested Readings 1. Buffa, Elwoods and et at programmed learning at for Production and Operations Management – Illinois, learning System Co., 1981 2. Dervitsiotis, Kostas N: Operations management Auckland, McGraw-Hill 1981 3. Hughes, Chris: Productions and Operations management – London, Pan Books, 1985 4. Schonberger, Richard J: Japanese manufacturing techniques. NY, Free-Press, 1982 The list of cases and specific references including recent articles will be announced in the class at the time of launching of course.

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