Information Technology @ MSU Through the eyes of the users!

Dewitt Latimer, Ph.D. Chief Information Officer [email protected]

1

Public Service Announcement… Next Town Hall Wednesday, March 6th @ 3:30 pm Procrastinator Theater

2

Public Service Announcement… Today’s Slides Can Be Found on the Town Hall Website

www.montana.edu/itcenter/townhall Email questions to [email protected] 3

Monday Morning Blues… • Monday generator test. • Transfer switch shorted. • Left Datacenter on UPS with only 20-30 minute runtime • Servers/network suffered hard crash • DC back on campus grid by 9:00 am • Services back online by 11:30 • D2L outage unrelated • Saturday morning 5:00 am planned outage to repair transfer switch 4

Post mortem • Adding more UPS runtime to network core and DNS/AD • Will locate 2nd border router in different power zone on campus • Moving weekly generator test to 4:00 p.m.

5

Today’s Agenda • Updates from November Town Hall – – – – – – –

Research Computing Assoc CIO for Infrastructure Services & Finalized ITC Org Program Management Office & IT Governance Enterprise IT Strategic Plan Campus WAN connection IPAM project Distributed Support Model

• New Items – Discussion on Campus-wide e-mail, calendar & collaboration

• Open Q&A

6

Research Computing • Discussion held with Dean’s Council on Tuesday 1/15 to finalize steering committee • 25+ research areas identified to interview • Committee to start work in February 2013

7

Office of the CIO MSU President Waded Cruzado University Council

4 Campus IT Governance

MSU Provost Martha Potvin

MSU Enterprise Chief Information Officer Dewitt Latimer Security Officer Rich Shattuck

Research Computing Center Director Gwen Jacobs

Information Technology Center

User Support Services Associate CIO Matt Rognlie

8

Program Management Office & Administration Director Anne Milkovich

Enterprise Infrastructure Associate CIO Adam Edelman

Program Management Office • Web site live at www.montana.edu/pmo – Still in refinement

• Lists of all projects in the pipeline with: – – – –

Descriptions Sponsors Business case Project Status

9

10

IT Procurement • PMO now coordinating IT procurement with Central Purchasing direction/oversight • Same support, all departments/campuses – RFI, RFP, IFB, SSJ, CSA

• List and status at www.montana.edu/pmo • Email requests to [email protected]

11

Enterprise IT Strategic Plan • Supports institutional strategic plans for all 4 MSU campuses 1. Build world-class IT organization 2. Enable institutional strategic plans

• Four-campus team developing initial framework • Bozeman central and distributed IT will participate in Bozeman plan development • Progress posted on www.montana.edu/pmo

12

Enterprise IT Governance Campuses are identifying Enterprise Council members, building campus councils

13

14

Campus Wide-Area Network • Strategic Investment Proposal (SIP) submitted identifying risk and seeking recurring funds. • Bid issued in parallel to start identifying solutions & costs.

15

• IPAM RFP reissued • Multi-campus capabilities added

IP Address Management

– Delegated authority – Secure zone transfers – Local site survivability

• 19K addresses in current IP database • ITC reexamining past practice of charging for IP address requests

16

Distributed Support Model • DSS Model is starting to take shape – ITC will assist departments where appropriate in establishing an IT leadership role • Letters and Science • Auxiliary Services

– Accountability to both funding unit and Office of the CIO

17

New Discussions

18

Campus e-mail

19

Campus e-mail • Aging campus Exchange system needs to be addressed • •

Exchange 2007 Small quotas

• 20+ email servers on campus • •

Some depts insist on having TLD Some departments living in gmail.com

• Directory sparsely populated •

Difficult to find people’s e-mail

• Students off on GApps • • •

BYOE model 20% uptake (we think) Not really using full GApps suite

20

Campus e-mail Options

Upgrade • $400K for 1 GB • $2M for 25 GB

Cloud Email • Google Apps • Office365

21

BYOEm • Allow personal email in directory • Supply email where blank

Pros & Cons • Local upgrade • Money rat hole • Spam & Phishing issues • Not core competency

• BYOE

• Office365

• E-mail only, essentially breaks calendaring, presence, collaboration. • Makes retention & discovery nearly impossible.’

• GApps • • • •

Emotional favorite (perhaps?) Good Webmail Weak enterprise approach Outlook integration 22

• Big/Bad Microsoft • Not what students use • Least disruptive upgrade path (after local upgrade) • Better enterprise approach • Best Outlook integration • Rumors of iOS issues • Other MUS schools moving to O365

Salient Points • It’s bigger than just e-mail. • If we upgrade what we had, would this even be a discussion? • Our directories (and IAM) need major overhaul. • Essentially 2 horse race in the Cloud. • Do we have the campus energy to do a big engaged protracted analysis (again)? • OKAY – FLOOR IS OPEN FOR GROUP DISCUSSION 23

What DOES IT look like in the eyes of YOU, the MSU users? What SHOULD it look like?

24

Thank you! Next Town Hall Wednesday, March 6th @ 3:30 pm Procrastinator Theater [email protected]

25